Galaxy Ticketing & Guest Experience Solution
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10 Reviews
- Industry: Cosmetics
- Company size: 11-50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A must for admissions-based business
Reviewed on 2019/08/05
Pros
I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.
Cons
I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.
- Industry: Entertainment
- Company size: 10 000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gateway Ticketing, A Partner in our Operation
Reviewed on 2021/04/02
We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.
Pros
Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.
Cons
There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Not ideal for nonprofit institutions in need of ticketing software
Reviewed on 2017/06/10
Pros
Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru.
Cons
It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents.
Response from Gateway Ticketing Systems
Thanks for leaving us a review. We took this and similar feedback we were hearing and worked over the last several years to make our CRM functionality much more robust. With Galaxy and our CRM+ product, you will get a full 360 degree view of your customer and you're able to use that data to personalize every guest experience. We also offer industry leading integrations with software like Altru if you'd prefer to stick with your current solution but want the best-in-class ticketing and reporting functionality available in Galaxy.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Galaxy presents some interesting challenges but also provides customer service to troubleshoot.
Reviewed on 2017/10/06
Pros
The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness.
Cons
If you are using multiple platforms and need to rely on integration you will likely experience some challenges.
- Industry: Consumer Goods
- Company size: 2-10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review #1 Galaxy
Reviewed on 2021/06/26
Did take long to become comfortable
Pros
Ease of navigation, customer support, familiar brand
Cons
Overall not much different than previous software
Alternatives Considered
SAMReasons for Switching to Galaxy Ticketing & Guest Experience Solution
Price- Industry: Museums & Institutions
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great POS software
Reviewed on 2019/12/10
Pros
Very user friendly and customizable. Can organize dashboard based on your needs.
Cons
There are a lot of expensive add ons that are not included
- Industry: Museums & Institutions
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Galaxy
Reviewed on 2019/11/18
Pros
Galaxy is user friendly and customizable.
Cons
Not everything is included. You have to pay a hefty fee for certain tabs.
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An Amusement Must-have
Reviewed on 2019/11/19
Pros
Galaxy offers a variety of personalization tools so you can customize the product based on your organizations needs.
Cons
It may have just been our instance of Galaxy, but the UI was dated.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good for Walkup Sales & Timed Entry but not Reservations
Reviewed on 2019/08/01
Some of our customers use Galaxy for admissions ticketing
Pros
The timed entry sales screen is very efficient
Cons
The data model treats reservations totally separate from walk up transactions. This requires us to combine two datasets in almost every report we write
- Industry: Gambling & Casinos
- Company size: 201-500 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mid tier ticketing system
Reviewed on 2022/01/27
Pros
User interface was very simple and uncomplicated.
Cons
Ticketing features could be improved. Was a bit clunky and graphics need to be modernized
