6 reviews

Cliniconex

Better Engagement. Better Care.

4,8 /5 (6 reviews) Write a Review!

Overall rating

4,8 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
6 reviews
Rhoda W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jumping In

Reviewed on 2021/04/21

Our experience with Cliniconex was GREAT! They were always willing to help, answer questions and ensure we got out start.

Pros

The product is easy to use and is time saving when used to the full potential.

Cons

Implementation was a struggle but that was specifically due to our inability to move forward due to Covid and staffing.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cliniconex provides email, phone and text reminders to patients

Reviewed on 2021/04/23

We had unacceptable NO-Show rates, costing money for unfilled appointments; Implementation of reminders significantly reduced No-Show rates.

We have used this product for almost 4 years. There was nothing else available at the time.

Pros

Easy to set up, and customize; on boarding process walks through options. Great customer service, quick response time. Easy to use for clients. Reminders are generally appreciated by clients. Different options for clients to choose phone, email or text reminders.

Cons

The cost is significant at $0.35 per reminder. Other vendors provide similar products (thought not as comprehensive) for less money ( $0.10 per reminder by text)

Response from Cliniconex

Hi there. Thank you for your review and feedback! We always appreciate honesty from our customers. While Cliniconex is priced as a premium product, our solutions are highly customizable. We adapt our software to your workflows not the other way around! We also charge per cycle or 3 communications. So, if you send an appointment reminder via text to a patient, that will include the initial message, their response and any follow-up instructions you may have. The best part? No character limits! We know you can have a lot of specific information you need to share with your patients.

Tammy K.
Overall rating
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent Product

Reviewed on 2021/04/29

as explained above freeing up workers time

Pros

This has reduced the number of phone calls the office staff has to make to confirm appts with patients.

Freeing them for other duties

Cons

Wish it could be a little more specific for appts for the different doctors. (IE one of our doctors requires a health history questionnaire where the other doesn't and would be nice for the reminder to bring this was ONLY on the appts for that doctor

Response from Cliniconex

Hi Tammy. We appreciate the kind review and thank you for being a long-time Cliniconex customer! We wanted to let you know we are fully able to customize reminder messaging to suit the needs of individual providers. Simply ask your account manager for an account review and they will get your reminders set up so they work best for your clinic!

Eileen D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SUPERB!

Reviewed on 2021/04/23

Pros

This assists with the communication to our families with ease. This software allows us more time with our residents and we love it!

Cons

NOTHING. Super easy to use and teach others to use it!

Nicole H.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2021/01/12

We need to solve the problem of "we didn't know this appointment was in-person or by phone" as we do not have the capabilities to modify the reminders based on the appointment type.

Pros

The best feature about cliniconex is that it lets us know if the appointment reminder was sent, confirmed or cancelled in Accuro as a status. Without us having to look anywhere else.

Cons

I believe it is missing a key feature. As a multidisciplinary clinic we need to modify the appointment reminders be sent based on the appointment type. This would be extremely helpful, especially during the pandemic where we are seeing patients virtual and in-person. Each reminder needs specific instructions.

Response from Cliniconex

Hi Nicole, thanks for your nice review, it's very much appreciated! We're glad you are generally happy with the service. We want to make sure you're aware that you are able to fully customize the reminder messaging based on appointment types in your EMR. Please reach out to your Cliniconex account manager our our support team and we'll get your reminders working exactly the way you need them to!

Audrey-anne K.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Clinic reminders

Reviewed on 2021/04/30

Much less labour intensive for our staff. Have not had to call and get schedule uploaded.

Pros

The fact that you can differentiate when the person has confirmed themselves and when the system confirms their appointments. The ability to set different messages for different types of appointments

Cons

Haven't been using long enough to comment