Volusion Reviews

The best thing about Volusion is that many of the features are automatically included in their packages. Unlike Shopify where you have to add other apps to do things you want it to do. We were on Volusion about three years before switching to Shopify and it wasn't our choice to switch.

It wasn't easy for my staff to learn and the dashboard isn't very user-friendly or aesthetically pleasing like it's competitors. There aren't many free themes that make your site look amazing so you really need to pay for customization unless you know how to do it yourself. Also, downtime. It didn't happen often but when it did, you just have to wait until it comes back up.

It is easy to set up and get started. You can quickly load products via spread sheets and process orders quickly

It doesn't offer as many integrations as other similar products. Customizing your design is difficult and it is missing some features that would be nice - such as advance reports and coupon functionality.

It's people friendly. It's easy to insert notes and fast learning.

The system is slow sometimes when there is system maintenance

Stable
WYSIWYG Editor
Easy to embed Youtube videos on product pages
Good customizable Order screen

There is a Lack of standard features that other shopping carts have already or have as a addon.
NO reorder button for returning customers.
NO full address correction.
NO per item shipping restrictions.
NO built in blog.
Phone order page you can not search for a product and add it you have to enter it all product info.
Can not make custom order status.
NO UPS iGlobal

At first i was excited to hear about volusion, there were compared to shopify.....
who ever made that comparison i wonder if they ever even used either system ????
I did not use volusion for very long because with in the first 20 min of singing up i realized they had nothing i needed, there interrogations were like 4 apps, their customer service was great they did try to help me and followed up with me about what i needed from the site. but they just didnt have what i need. (i sell on multiple platforms) if you are usinsing this for a non ECommerce site,i think this may work for you. I do not recommend this for stores with goods/ selling ect.

I did not like that customer serivice wanted me to tell they what they need to add to their site..
they also said they did have other apps, but they were not online and we could "talk about them"
not a fan of that.

I really like the fact that Volusion is very user friendly. Also the customer service is fantastic very friendly and on the ball.

I like everything about Volusion! Everything is wonderful.

This software was in the mid range of costs for hosted eCommerce solution and there are man features and plug ins that can be used with this software.

Volusion is not the simplest platform to set-up and configure. There are many steps to do things that big commerce doesn't involve. They also want you to purchase SSL's from them at a huge mark-up.

The stability. There's never been an issue with connectivity.

There are not very many options for offering my customers discounts. Coupon codes are very restricted.

Exporting data out and importing it back in is pretty easy, and pretty fast, but that is the only Pro I can think of...

It's not free itself, its a hosted, paid solution. You have very little control of the codebase, which highly interferes with customizations and SEO.

I liked how the website was connected to the CRM system. Made it easy to go to one place to do everything I needed to do and could really calculate conversions

It was a little difficult to design the website exactly the way we wanted it to be, tho that may have just been my bosses doing.

I like Volusion because of how it is set up in the background/Admin area. It is layed out where you can easily find things and keep your website info well organized. I switched to Volusion from Wix, and was able to teach myself how to use it. It allowed for more customizing that Wix did, and the company I work for is currently still using Volusion.

Sometimes I had to go back in and resave something because it didn't seem to take, but that could have very well been on my computer's end and not at the fault of Volusion.

Features social media integration, very user friendly, advanced shopping cart features. It is affordable and there are no transaction fees. It is also mobile-friendly! Easy to create a professional, custom design. Special themes cost extra, but even the free themes are great!

The customer support and support resources are not the most helpful. Sometimes you have to spend some time digging through the support to find your answer. There are also bandwidth overage fees, so make sure to plan for that.

The software seemed very user friendly. The templates were clean and simple yet eyecatching.

The software itself did not have any cons for me.

This software is great if you want a quick solution for a modern looking website with ecommerce capability. Easy to set up, not expensive, modern checkout (single page) and mobile friendly. It is also easy to edit the design with direct access to a HTML editor if you wish, or a WYSIWYG if that is easier for you.

If you have a lot of inventory, or want to customization the products and design, there are limitations to doing so. Also the web interface for customizing products, designing your site, can take awhile to learn and be slightly buggy. Only one person should be logged in and making changes at a time.

- Its easy to use and customization is also very easy.
- Its user friendly in building website.
- Its less costly than other paid website builders for beginners.

- While using card payments you have to pay for SSL.
- Its not open source that's why customization is limited.

Volusion is a solid platform that help you get your ecommerce stores up and running in no time.

IMO it is getting outdated and they would need a major overhaul if they want to compete in the market. It lacks some of the modern features other platforms offer e.g. cart and checkout APIs for frontend. The templating engine isn't up to date either

I like that it is an all inclusive solution for eCommerce Storefronts. You can customize nearly everything from start to finish, which is a very nice feature.

There is a HUGE learning curve when working on this software. It took quite a long time for me to learn it and become proficient.

Volusion is a great solution for those who want to sell online and use something else other than Shopify. It offers a lot of great functionality and has an easy to use interface.

More customization and more developer capabilities.

It has built in inventory and purchase orders, so you can get away with just using Shipstation for shipping. If you are selling a small assortment of products on your own site only, this might work for you.

API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion. Do not, under any circumstances, use Volusion's native eBay and Amazon integrations. In fact, if you want to list products on a marketplace, it's best to use any other shopping cart. Parent-child products instead of swatch-linked and organized product variations. Inflexible because there are no metafields that you can create. It's either their predefined fields or nothing at all.

Super simple CRM software that is quick to deploy and set up. It has many tiers of pricing for all budgets, and simple dashboard interface.

Past the simplicity of it, it doesn't leave much to cater to each businesses unique brand.. It requires a high tier to attain customization levels that meet your standards. And is another solution that doesn't allow you to take your hard work with you should you choose to leave.

The free trial allows users to see how quick and easy this software is to use. It may be better suited to small companies but seems to have enough functionality to be used by larger ecommerce sellers as well. Customer Service is excellent.

A bit tricky to use while selling on eBay or Amazon.

I liked that they offered custom website design services so you know their design will work with optimally with their platform. Even though wait time were sometimes long, technical support also helped you with setup and testing different configurations to make sure it was working correctly or in the way you are hoping it to. The ability to mass download and update product information fields, including shipping, SEO, and pricing using Excel files was a huge plus.

Features for price differences on different options is too linearly set up, and the options show the user the price difference as (+/-)$0.00 to the base price shown, not the actual final price, which is confusing to many users. It was also difficult to create strict multi-variant pricing rules for products in which there was more than one option that effected final price (e.g. size and color).

Very nuanced. Product options, shipping options, categories, etc. provide many options for customizing your store without the need for 3rd party integrations for added cost.

When issues arise, there is no email support, limited phone support and a live chat window (using Intercom) that just doesn't cut it. When a store goes down or has an issue, it's important to know exactly what the status of that issue is, and a live chat that can sometimes take an hour or more for a reply is insufficient. Also, bandwidth costs are VERY expensive and bills can add up quickly for established stores.