Setster Reviews

Pros

It is the number one way for me to have clients schedule meetings. I give them a login, and then they simply mark down the time and date they want to participate in an event. They sign up at they're leisure, which makes managing it even easier for me!

Cons

Setster is still incapable of allowing me to have multiple events that can be signed up for simultaneously. I must first complete the sign ups for event A, before I can begin the sign ups for event B. This occasionally results in a loss of sign-ups, or confusion for the people registering for an event. It also adds an element of unnecessary pressure, so that both A and B are ready to go when I need them.

Pros

It is not complicated to learn. Easy to navigate. Seems to be fairly reliable. Easy to edit if needed. Has made day to day scheduling of appointments easier for the most part.

Cons

I have run into a few scheduling conflicts due to the schedulers not being able to see that there are other things on my calendar and not having enough time between. Also the schedulers are given set appointment times which seems limiting, whereas having more flexibility could be beneficial. For example, the scheduler only sees what time slots show as available but cannot see that I may have time blocked off and it does not give me enough time for travel, etc. I have on a number of occasions had to contact customers to reschedule which creates more work for me, and occasionally a disappointed customer.

Pros

Its simple to use and able to handle the tens of thousands of consultations that we have each year. I also like that its easy to edit providers and services.

Cons

Setting availability can be a little confusing for new users and it's not super intuitive to connect the calendar to a more widely used Outlook calendar.

Pros

I found it was very easy to use.
I was able to log in and mark my general availability of start and end times varying from day to day.
It is easy enough to change at any time.

Cons

The only thing I wish could change would be that in an appointment when all the information was loaded that it would bring forward the address as well from salesforce without me having to go in and manually copy and paste it.

Pros

I love how this software integrates with my other programs and helps me to stay organized daily. It was very easy to set up with my administrators and I have never had a technical issue when using the program.

Cons

Since my corporation set up the program, I do not have a lot of information about tech support or customer service.

Pros

I like the adaptability. We have been learning and changing the system to fit the needs of our agency.

Cons

There are too many steps to complete an account. Because we are still in modifying process we sometimes need to take the long route as opposed at the shorter direct route.

Pros

Straight forward to use. I also had to modify my schedule and it was very easy to do. I am new to using product. I was offered assistance from our administrator. She went over the program quickly and it was so easy to use, that i no longer needed help to modify my schedule.

Pros

Easy-to-use interface, adjusts to time zone, ability to adjust schedule, sends reminder emails for appointments

Pros

Simple. It adds value to my business. No hassle. Excellent support and affordable for small companies like us.

Cons

None that I can think of. It might be scalability but we are not there yet. Let's see in the short term .... hopefully

Pros

Links to Google calendar. Came with a site I was using, was required to use Setster. Catchy name....

Cons

It didn't integrate well with the website I was using. Was extremely difficult to use on my mobile.

Pros

The integration with other programs and ease of use with this program has been great. Being able to see cancellations/reschedules is a very useful tool that is often missed with other programs.

Cons

I do not use this program to it's full potential. I look forward to it being implemented in all branches of our team.

Pros

I really like that it will convert time for our customers and it is great at notifying both parties.

Cons

I wish it had more features. Specifically Salesforce integration would be massively helpful especially in our line of work

Pros

I like that we are able to customize it to fit the companies needs. We all know what each other is doing cause it gives us that accessibility.

Cons

That it gets confused with old appointments that were no shows and when they make a new one it adds the old date.

Pros

The ability to have preset appointments and demographic parameters communicated to scheduling people makes my life so much easier

Cons

sometimes there is a lag time between our scheduling department and my personal schedule and in my calendar but the benefits far outweigh the negative

Pros

I can view other counselors appointments and available time. I like how it sends me an email reminder. I like how it links to Sales Force and gives you the exact time and date an interview has been booked.

Cons

There are times that you have to refresh the page so that the content can upload and save. I wish it would allow to default on a personal setting so that every time i open Setster I can see my appointments first.

Pros

The scheduling department takes care of scheduling my appointments which is a huge time saver for me!!

Cons

Sometimes the scheduler puts me at 2 appointments almost 100 km (60 miles) away - I'm not sure if that is a software glitch or personnel training issue.

Pros

No more phone tag! Set it and forget it. I love that I can preload the interface with boilerplate info that I would otherwise have to repeat constantly!

Cons

Doesn't always sync with my Google Calendar. People often succeed that signing up for hours that I have blocked out. I have to log in at Setster and refresh the calendar by hand.

Pros

Was very ease to learn and Easy to use on a daily basis:) Allows our customers to make appointments with us based on our availability... Love the ease of access to our calendars

Pros

Everything in one place, including communications from the customer. Customer having access to what we have for them and being able to see what is still needed. Having the ability to go paperless so we do not have to maintain paper files

Cons

Customers being able to schedule appointments without filling out entire file and/or providing required documents

Pros

Setster has been very easy to use and helps with scheduling and organizing my day. I like that I can confirm and cancel my appointments with ease.

Cons

I wish that the availability calendar went by month instead of week. This function is still a little odd to use for me

Pros

I like the simplicity of it - I just have to sign in, click accept and I am done. I get an email to let me know it is confirmed and I can add to my calendar.

Pros

I am able to receive appointments with ease and customers have a simple time using it. The website looks very slick and clean.

Cons

I wish i could change the dates more easily so that I can essentially notify people of schedule changes.