Setster

4.2 (87)
Write a Review!
Online appointment scheduling software and API

Overall rating

4.2 /5
(87)
Value for Money
4.1/5
Features
3.9/5
Ease of Use
4.2/5
Customer Support
4.2/5

85%
recommended this app
Sort by

87 Reviews

David
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sester has a few challenges left with it, like carrying information over to the vendor.

Reviewed on 2017/09/11

I am directly benefited from this software as it automates some of my workflow on a daily basis. It...

I am directly benefited from this software as it automates some of my workflow on a daily basis. It works well, but still needs to work on clarifying its purpose.

Pros

This software provides the best platform that I know of to automating your scheduling process. The amount of information provided to the vendors is sufficient.

Cons

The fact that an automatic confirmation is sent is confusing to clients as they perceive it as a direct invitation to the meeting between the lead and the vendor.

Ian
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We have been using your program for over 4 years. It has a great job for our company

Reviewed on 2017/09/07

Pros

Easy to work with we use it daily and the customers use it also to book parties on line. We have had no complaints from the customers

Cons

Not being to talk to a member of the company. Sometimes we have to make adjustments and would like to talk to individuals about solving some of little issues.

Torrey
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

As a manager for our company, I would say it works somewhat well with a fair amount of...

Reviewed on 2017/08/31

Our users are able to sync Salesforce with their Google calendars so that we can schedule appointmen...

Our users are able to sync Salesforce with their Google calendars so that we can schedule appointments for them.

Pros

It works fairly well with Salesforce but our users are required to have Google email addresses, it does not integrate with Outlook.

Cons

Navigating through the tabs and calendars. For ever user I have to perform a series of clicks to get to their specific calendar, and if I'm looking at more than one in a session I have to refresh my page for it to actually show up.

Katherina
Overall rating
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

it has certainly made contacting customers much easier and keeps our schedules organized.

Reviewed on 2017/09/06

Having a more easily accessible calendar to organize customer calls, notes, as well as to set times...

Having a more easily accessible calendar to organize customer calls, notes, as well as to set times aside for specific customers has allowed my work flow to improve, as I have more preparation before each call, and I know when they are set. Even if I have to reschedule one, it is easy to do!

Pros

It allows customers to see what our openings are like, easily make appointments, and having the notes features allows them to notify us of what the topic of the call will be. It easily shows their times, information, and helps me to keep my calls well organized and in a timely matter so that setting up my designs and information before the call is easier versus having a customer call while I am in the middle of other work. It allows for better preparation, and set time to talk to customers as needed.

Cons

I have some cases where customers claim they cannot make an appointment even when the time is open, but this may be due to their end, not the software. I have been finding it to be very helpful in my line of work :)

Carol
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

As a busy decorator I find it is such a timesaver to have the set sister system in place,

Reviewed on 2017/08/31

It saves me literally 10 to 12 hours a week and phone time booking appointments which translates...

It saves me literally 10 to 12 hours a week and phone time booking appointments which translates into more time with my friends and family and more money in my pocket

Pros

The ability to have preset appointments and demographic parameters communicated to scheduling people makes my life so much easier

Cons

sometimes there is a lag time between our scheduling department and my personal schedule and in my calendar but the benefits far outweigh the negative

Nicole
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great

Reviewed on 2017/08/31

Pros

Everything . I like it the software a lot. It's easy to use. Never have an issue. Always up and running. No complaints.

Cons

Nothing. Everything . I like it the software a lot. It's easy to use. Never have an issue. Always up and running. No complaints.

Ed
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good overall

Reviewed on 2017/08/31

Pros

Easy to integrate into website. Mobile version works well and fast. Customers receive reminders. Easy to add providers.

Cons

Extracting customers information. That's the only feature I sometimes have an issue with. Other than that the software is great.

Vangie
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Setster is a great way to keep track of your appointments. It's a great tool to have for any...

Reviewed on 2017/09/06

It books the appointments. It links to your company email. Sends reminders for appointments. It...

It books the appointments. It links to your company email. Sends reminders for appointments. It allows you to view everyone's appointments.

Pros

I can view other counselors appointments and available time. I like how it sends me an email reminder. I like how it links to Sales Force and gives you the exact time and date an interview has been booked.

Cons

There are times that you have to refresh the page so that the content can upload and save. I wish it would allow to default on a personal setting so that every time i open Setster I can see my appointments first.

Erika
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great software, very user friendly, and easy to set up.

Reviewed on 2017/09/01

Pros

I love how this software integrates with my other programs and helps me to stay organized daily. It was very easy to set up with my administrators and I have never had a technical issue when using the program.

Cons

Since my corporation set up the program, I do not have a lot of information about tech support or customer service.

Jason
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

its not perfect, but its the best we found

Reviewed on 2017/09/07

we're able to book consulting appointments w/o having a human to have to do it

we're able to book consulting appointments w/o having a human to have to do it

Pros

While not perfect, it does work once you figure it out and it does allow us to run our consulting business without hassle.

Cons

There are little things which can't exactly be solved since paypal is an external service but if a user cancels an appointment we often don't know since it looks like it was an unpaid one that was canceled, or if a paid appointment changes the time its often missed too and its left unconfirmed. Overall though these are just little things and not a huge deal.

Pam
Overall rating
  • Industry: Design
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love having most of my appointments scheduled for me!

Reviewed on 2017/09/06

lots of extra time not spent on the phone trying to reach clients to schedule appointments :)

lots of extra time not spent on the phone trying to reach clients to schedule appointments :)

Pros

The scheduling department takes care of scheduling my appointments which is a huge time saver for me!!

Cons

Sometimes the scheduler puts me at 2 appointments almost 100 km (60 miles) away - I'm not sure if that is a software glitch or personnel training issue.

Ann
Overall rating
  • Industry: Higher Education
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I rely on Setster

Reviewed on 2017/09/06

convenience

convenience

Pros

Clients log in and easily see availability, and it syncs to my google calendar. Can customize schedule as well.

Cons

Clients cannot select their own time zone - they have to use my time zone, which causes confusion. Also, after appointments are cancelled, they don't disappear from my calendar.

Timothy
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to administer.

Reviewed on 2017/09/02

Increased productivity.

Increased productivity.

Pros

Works excellent with Google Calendar and the interface is seamless and quick. Registers appointments within seconds!

Cons

Can sometimes book you off but still available. User needs to ensure they double check personal appointments.

Hannah
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Setster has worked well for our company, where we have multiple locations!

Reviewed on 2017/09/07

Pros

I like that we can customize the program to fit our company's needs. We have over 15 locations that all need different contact people. I love how we and our customers can accept, change, or decline appointments right from the email sent to them. It makes it really user friendly!

Cons

I do not like how the interface itself isn't particularly customizable. For instance, we have found that after selecting which location you want to visit, it isn't always easy to tell what the next steps are. There are not a lot of instructions on the actual interface.

Avon
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very helpful

Reviewed on 2017/09/06

Pros

Helps organize initial point-of-contact for our customer base; ability to make appointment is less daunting than calling hotline

Cons

Larger company, lots of users, each with multiple appointments daily...can be difficult to view everyone's schedules at once

Melanie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

The tool is helpful but needs more customization and features to get optimal use.

Reviewed on 2017/09/11

Pros

You can have multiple locations to schedule appointments or classes as well as multiple providers. The tool can be connected to salesforece.

Cons

Although the tool provides the basic functions there seems to be a disconnection between the software and salesforce. When a customer cancels it is documented in the system but there is no way for this information to be pushed out into salesforce or even outlook.

Berenice
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Professional and easy to use

Reviewed on 2017/09/02

Better serving our clients and integration with Salesforce.

Better serving our clients and integration with Salesforce.

Pros

Reliability of syncing with our outlook calendars to make time for appts available easily to clients. Allows us to meet clients where they are with the desired appointment time as opposed to having to pre-designated specific appointment times.

Cons

It doesn't do text message reminders for appointments! HUGE downside. Text messages improved our no show rate from 63% to 16% on a previous system and now that we switched to Setster and do not have texts, we're having to do manual texts.

Madeline
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very helpful to manage clients and follow up on projects

Reviewed on 2017/08/31

I get to keep track of my clientele and communicate wit h them effectively. It also makes it easier...

I get to keep track of my clientele and communicate wit h them effectively. It also makes it easier to get a hold of clients since it is the time they chose to talk.

Pros

Syncs to my calendar and is easy to use. I like how it also syncs to my customers calendar and gives them a reminder of the appointment.

Cons

Sometimes setsters do not always sync with the large setster calendar my team uses. Sometimes I wish we could set 15 minute reminders instead of 4 hours. Sometimes users also get confused by the timezone (but that could be user error).

Molly
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Setster is a useful tool, but could be more organized

Reviewed on 2017/09/06

Pros

I like that it's connected directly to my gCalendar, and that it automatically updates when I update through Setster. However, I wish that Setster updated when I change appointments through gCal.

Cons

It's hard to look at and read properly. All of my and my colleagues' appointments seem to mesh together and I have to search to really find what I'm looking for.

Laura
Overall rating
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Not as intuitive as I had expected but I am getting the hang of it

Reviewed on 2017/09/06

Pros

Everything in one place, including communications from the customer. Customer having access to what we have for them and being able to see what is still needed. Having the ability to go paperless so we do not have to maintain paper files

Cons

Customers being able to schedule appointments without filling out entire file and/or providing required documents

Josephine
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I am still in the learning process but so far it is okay

Reviewed on 2017/08/31

Pros

I like the adaptability. We have been learning and changing the system to fit the needs of our agency.

Cons

There are too many steps to complete an account. Because we are still in modifying process we sometimes need to take the long route as opposed at the shorter direct route.

Charles
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Delightful and easy to use

Reviewed on 2017/08/31

Pros

From the second I started using setster I realized how easy the connectivity is and how friendly the UI is.

Cons

Nothing bad about it really. Since I've been using I've only had one issue, but it was resolved by logging back in. So not to bad at all.

Dakota
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Well designed and intuitive.

Reviewed on 2017/08/31

I am able to make appointments with customers who sometimes are frustrated trying to figure out...

I am able to make appointments with customers who sometimes are frustrated trying to figure out times we can meet. This software takes the problem out of my hands and is a great solution.

Pros

I am able to receive appointments with ease and customers have a simple time using it. The website looks very slick and clean.

Cons

I wish i could change the dates more easily so that I can essentially notify people of schedule changes.

Stephanie
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Setser makes it easy for people who to schedule meetings with me, even in different time zones

Reviewed on 2017/09/06

Pros

Easy-to-use interface, adjusts to time zone, ability to adjust schedule, sends reminder emails for appointments

Jason
Overall rating
  • Industry: Design
  • Company size: 201–500 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It's always been a great way to get my clients locked down into a schedule. Makes herding...

Reviewed on 2017/08/31

Pros

Quick and easy and it works well with my flow of work. Very simple to just open it up and make enter my details.

Cons

It would be nice if it could connect to my outlook schedule. Perhaps this is a possibility but I've not sorted it out yet.