Mortgage Automator Reviews

Mortgage Automator
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110 Reviews

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love MA, great product, great company
Reviewed on 2024/05/28
MA is great. They are so helpful. Easy to use platform and always improving and listening to our...
MA is great. They are so helpful. Easy to use platform and always improving and listening to our feedback and suggestions. THey have made some very important changes based off our feedback!
Pros
Customer service, updated features and support. Love most things about MA.
Cons
probably the dashboards could be improved as they arent fully customizable
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mortgage Automator helped us become more efficient and Dynamic as an Organization
Reviewed on 2024/05/14
It has helped us connect our front end and back end - become more efficient and we continue to...
It has helped us connect our front end and back end - become more efficient and we continue to improve with the software ourselves.
Pros
I enjoy that they are constantly improving it incorporating our suggestions and helping us as an organization achieve our goals.
Cons
Nothing specifically all our constructive feedback has been responded to or worked on.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Experience with the Automator
Reviewed on 2024/06/06
Pros
Relatively user friendly. Availability of different reports in excel format. Online support is very helpful and responsive.
Cons
Lack of control, such as who is able to alter information entered.
Information such as early term penalty do not get update in discharge statement when the terms are renewed/amended.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Product with even better Customer Service
Reviewed on 2024/06/12
Pros
The reporting features of Mortgage Automator have taken our efficiency and data use to the next level. Through the Report Builder module, I am able to customize reports to best fit our users needs. Integrating excel formulas in our reports has also greatly increased productivity in our organization.
All members of the Data Migration/Onboarding team have been absolutely amazing to work with, with very quick and efficient response times.
Cons
Currently, there is not an accounting function/integration within Mortgage Automator, however I know this is something that is in the works. Looking forward to this feature!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mortgage Automator is Amazing!
Reviewed on 2024/04/24
Its been great and the customer service may be my favorite thing. That is most important to me.
Its been great and the customer service may be my favorite thing. That is most important to me.
Pros
User friendly, strong customer service, and covers/manages every aspect of our lending business
Cons
We have been through 2 other mortgage software's and none compare to MA.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Partnering with Mortgage Automator - Best investment!
Reviewed on 2024/05/03
Our experience with Mortgage Automator has been and continues to be outstanding! Our journey...
Our experience with Mortgage Automator has been and continues to be outstanding! Our journey started with onboarding and through in-depth training, with a purposeful approach to understanding our private lending business, while lending their vast expertise. Mortgage Automator has helped simplify and streamline our lending and communication process but centralizing our loans and investor profiles. All our team members now have up to date at their fingers tips. We have increased our efficiency in servicing our borrowers and investors. Mortgage Automator is helping us grow and expand our lending capacity with confidence. We couldn't do what we do without the platform and the team at Mortgage Automator. Thank you!
Pros
I appreciate the level of personalized support available as we continue to evolve as a private mortgage lender. The platform's ease of use and the centralization of essential information has made our team's ability to service loans more efficiently and promptly. Gone are the days of "searching" for documentation or communication. The ability to see our workflow and loan status' at a glance, enables our team to proactively engage in our processes from funding through to final discharge. Once we started actively working in the platform, we found our team's work day and communication became more structured and concise.
Cons
The length of time that it took to initially set up our loan files and databases, but the extra effort is now well worth it!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use, Simple, Flexible, Intuitive and Great Customer Service
Reviewed on 2024/06/11
Exceptional! No issues from day one - MA has always been there to support, teach and listen.
We...
Exceptional! No issues from day one - MA has always been there to support, teach and listen.
We are excited to see the growth and very happy with the system and service.
Pros
MA is easy to use, simple, flexible and intuitive.
It has the ability to handle many different types of scenarios and transactions, and if a function isn't currently automated, MA always is able to provide a alternative solution in the meantime.
The customer service is exceptional. The response time, efficiency and knowledge are beyond industry standard.
Cons
There isn't a downside to MA for day to day use in our business. We only wish that we can get more from MA, as the features and continuing growth excites us, and we constantly look forward to updates and new features that help our business.
- Industry: Investment Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Transforming Mortgage Management
Reviewed on 2024/05/02
Pros
As the owner of a Mortgage Administration company, I have experienced firsthand the transformative power of Mortgage Automator. This cutting-edge software has revolutionized the way we handle mortgage processing—from application intake and commitment preparation to payment management and communication. What stands out the most is its ability to automate both straightforward and complex tasks seamlessly, making our operations highly efficient and professional.
The platform's customization capabilities allow it to adapt effortlessly to our specific needs, making it an invaluable tool in our daily operations. It's not just about automation; the software's intuitive design ensures that it is user-friendly, which significantly enhances our productivity and saves us considerable time and money.
Moreover, Mortgage Automator's customer support is unparalleled. The team is responsive, knowledgeable, and genuinely committed to supporting our business. This level of service, combined with the software’s robust functionality, reinforces the professional image we wish to project to our clients.
The organizational prowess and dedication of the ownership at Mortgage Automator clearly show they care deeply about their product and clients. I highly recommend Mortgage Automator to any professional in the mortgage industry looking to elevate their business to new heights of efficiency and excellence.
Cons
There isn't much to dislike about Mortgage Automator, as the team behind it is exceptionally responsive. They are always willing to work diligently on implementing meaningful updates and revisions to enhance the software's functionality.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mortgage Automator Review - California Asset Based Lender
Reviewed on 2024/05/03
Pros
The platform's customizability coupled with the user friendly interface has been a game changer for our loan process from initial submission all the way through post closing. We are able to set up the platform with ease in order to match our internal workflows and review processes. Everything is centralized which eliminates us from having to enter the same information multiple times. This has cut down on our closing timelines while reducing input errors. MA is also constantly looking to integrate with 3rd part service providers such as doc drawing platforms and insurance providers to continuously streamline the closing process. Docs and forms can be customized with in the platform as well to be quickly generated. Checks and balances are easily set up with in the platform as well which allows processors to process, underwriters to underwrite and managers to manage their sales team. The icing on the cake for my company has to do with their help line. I have yet to have a request not be resolved within in 24 hours. Pretty remarkable if you ask me.
Cons
The cons for us have to do with some of the customizing of forms. The CA DRE has specific forms we need for each closing and they can be a pain. It can take longer than expected on our end which gets frustrating. With that being said, their service department is readily available and if we have an issue, they are on it right away.

- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simplicity of mortgage platform
Reviewed on 2024/05/03
Very easy to use and navigate. Provides a clear visual of the life cycle of the deal.
Very easy to use and navigate. Provides a clear visual of the life cycle of the deal.
Pros
The visual platform outlining the various stages of a life cycle of a deal and how easy it is to move the file from stage to stage
Cons
Would like to see more reporting functions from a sales standpoint
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My New Best Friend
Reviewed on 2023/10/26
I was nervous about switching from The Mortgage Office to the Mortgage Automator. Once I went...
I was nervous about switching from The Mortgage Office to the Mortgage Automator. Once I went through the intense training, I knew I made the right choice. The customer service team answers my questions/problems within a day at most.
Pros
They're constantly improving the software, listening to their clients, and modifying regularly.
Cons
That I didn't find it sooner, I went through a lot of stuff with my old servicing company. So far, there's nothing I would put as a "con."
Alternatives Considered
The Loan Office, LendingPad, LoanPro, Salesforce Sales Cloud, The Nortridge Loan System, Bitly, Margill Loan Manager and BrytReasons for Choosing Mortgage Automator
We used The Mortgage Office for almost 8 years. It served its purpose, but we had to make a lot of alterations to make things work. We also weren't very happy with their service department. The Mortgage Office wasn't allowing us to grow into our new business of financing mobile homes.Switched From
The Mortgage OfficeReasons for Switching to Mortgage Automator
The system seemed so simple; the layout of the screens (not cluttered) and the loan flow were all laid out very logically. The pricing was very competitive and you got a lot of bang for your buck. The salesperson was super knowledgeable with out being pushy.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automator is a game changer!
Reviewed on 2020/12/08
The Automator team has been amazing in providing Graysbrook Capital with custom solutions that has...
The Automator team has been amazing in providing Graysbrook Capital with custom solutions that has increased our business efficiency substantially. On top of that, the support team is outstanding and has very fast turnaround times. Highly recommend this product.
Pros
Mortgage Automator is incredibly easy to use. Being able to log in from anywhere is great, and makes things easy when discussing files over the phone with colleagues. The software has helped reduce complexity and increase efficiency in our business!
Cons
Some of the 'pre-canned' reports were not exactly what we were looking for, but the support staff is always available to help us create custom reports
Response from Mortgage Automator
Thank you for the great review, Ryan! Happy to hear that our team has been taking good care of you! :) We always want to ensure that our customers get the most out of Mortgage Automator.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cut our manual process over 60%
Reviewed on 2020/02/14
I have sat down and talked to many developers in the space. This was the only company that...
I have sat down and talked to many developers in the space. This was the only company that delivered what it said and has the upmost professional team
Pros
It is custom tailored for our individual needs not only in front and operations but in back and servicing. This software has allowed us to become paper free
Cons
I will put something but it is with any development process. There’s a lot of collaboration and time spent in development. This is not out of the box but it should not be when you get something that’s customized. Not really a con.
Response from Mortgage Automator
Alex, thank you for your review. Maximum flexibility is the staple of our operations, so the idea was always to adjust the platform to our clients' businesses, not expect them to change for us. We're happy to know Jet Lending truly benefits from the customizations we've built for you.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Avalon Capital Private Lender
Reviewed on 2024/06/14
Pros
When underwriting loans, it is a huge benefit to have all of the information in one place to look at all of the prior business we have done with a repeat customer.
Cons
There is a little bit of a learning curve at first but the costumer service did a great job training my team.
- Industry: Banking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mortgage Automator - highly recommended
Reviewed on 2024/06/13
Pros
This company offers a great product. It has allowed our company to grow in our daily output through the automation offered. Their customer service has been really great to work with as well and is quickly responsive when we have questions.
Cons
There's not much we don't like about this company. We're quite pleased with what they offer.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Software and one stop shop for Mortgage Lenders
Reviewed on 2024/05/14
Pros
Ease of use, excellent features, one stop shop for borrowers, lenders, investors and managed funds.
Cons
Frequent change of modules when existing modules were working well
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MA has allowed us to stream line our process from beginning to end. It allows us to address...
Reviewed on 2024/08/06
Pros
There is no better way to keep our loans organized, serviced, an monitored all in one place. We use the product every single day and it has become the backbone of our deal flow.
Cons
There is a bit of a learning curve when it comes to modifying documents and templates.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review of Mortgage Automator
Reviewed on 2023/07/14
Pros
The Automator Team provided a thorough onboarding/training process. Once the documents and condition templates were set up, Automator makes preparing loan commitments efficient. Customizing the dashboard to organize file progress based on our workflow. Generating lawyer instructions within the email communication saves a lot of time when the template pulls necessary info from the loan file. Automator seems to be proactive with continuous development, any issues we ran into were addressed within a reasonable amount of time (the chat support is so handy), and there is a feature request board.
Cons
Creating our own documents wasn't as straightforward as I expected, to format properly had to work through coding. With that said, the Automator team is available to create custom documents.
Response from Mortgage Automator
Thank you for your support, Stephanie!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
5 Stars, amazing product, excellent service, a must have.
Reviewed on 2023/01/18
Pros
Mortgage Automator has been critical to our growth and success as a private lender. The software has allowed us to streamline our business processes, manage our client database and save an incredible amount of time that would be required if processing manually. The software works seamlessly with all major lending submission platforms and is extremely user friendly. The Mortgage Automator team is always available if we need anything and is continuously upgrading the software as needed. We have received lots of positive feedback from our broker channel commenting on our quick turn around times and on how easy it is to send us business. Thank you Mortgage Automator!
Cons
I don't see any cons with this software.
Response from Mortgage Automator
Thank you for the kind words, Zack!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Save hundreds of hours with automation
Reviewed on 2023/01/18
Pros
Mortgage Automator helped us fully streamline our lending business. Any tedious processes that used to take a long time are now implemented with a click of a button. Our communications and alerts go out at the right time when needed, our investors love getting professionally designed statements, payments are fully automated, and that's just the tip of the iceberg. Mortgage Automator can easily count for 2 more people on our staff.
Cons
There is nothing I don't like, but it's important to notice that the software will only work for you if you learn how to use it and actually use it.
Response from Mortgage Automator
Thank you Netali, we love working with you.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very integrated software, applicable for small to large companies, exceptional service and...
Reviewed on 2022/01/14
We are pleased with the product. It really takes a lot of time to get comfortable with the program...
We are pleased with the product. It really takes a lot of time to get comfortable with the program but is very useful. Our company is extremely small but this will give us a great tool to help expand over time. A+ to the support staff, [SENSITIVE CONTENT] in particular. They have been a pleasure to work with.
Pros
Mortgage Automator truly helps ease the process of loan servicing and payment collection. It utilizes a modern interface and becomes relatively easy to use with proper training and time. Many features are very customizable and allow for tailoring the software to fit the customer's needs. The support staff is fantastic and works on a solution almost always the same day. This product can truly give back time to focus on other aspects of your business development.
Cons
Mortgage Automator takes time to get comfortable using, however this is a result of the developers really wanting to add features to cover all aspects of the business. There are several features that could be added to improve the transition from coding language to make it easier on the clients that aren't as savvy.
Response from Mortgage Automator
Jeremy, thank you so much for the kind words, we are happy to have you as a customer!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to implement
Reviewed on 2022/08/24
We are able to operate and administrate from multiple cities and countries without issues. This is...
We are able to operate and administrate from multiple cities and countries without issues. This is a game-changer for our team.
Pros
Our team implemented the software over the course of a month and we had a very successful experience. The team at MA was always supportive and responsive on our questions and issues. The software is a wholistic approach to Mortgage Portfolio management and administration and saves a ridiculous amount of staff time.
A big reason that the software is excellent is that it is developed by individuals that ARE private lenders and fully understand our business and related challenges.
Cons
From a senior manager's point of view, there could be more reporting features and options to analyze the fund.
Response from Mortgage Automator
Thank you for the great review, Dave! We hear you about the reporting and currently prioritize building out additional fund variables to be included in any report of your choice.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software
Reviewed on 2020/12/11
Overall, the experience has been great. We have been able to streamline our business and make our...
Overall, the experience has been great. We have been able to streamline our business and make our processes simpler, faster, and easier, saving us time and money.
Pros
The software is easy to use and integrates well with our current practices. Regular updates to the software increases functionality. Also, like the ability to customize certain features for our use.
Cons
Initially, there were some issues relating to certain functions that were not available for our specific needs, however, with a call in to the MA team, they were more than willing to help solve the problem and work with us to figure out exactly what we needed.
Response from Mortgage Automator
Thank you for the review, Vince. We appreciate your support!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding
Reviewed on 2020/02/14
Automator has made management of our Trust very smooth. It's functionality serves our purpose 100%...
Automator has made management of our Trust very smooth. It's functionality serves our purpose 100% and when at times it doesn't the Automator Team is very open and quick to make sure it stays at 100%. Customization is always welcome and we have never been denied of a need.
Must say that [SENSITIVE CONTENT HIDDEN] is nothing but great when it comes to support.
Pros
The software is VERY user friendly and the ability to customize to our needs is seemless
Cons
There has been nothing to dislike about the software. I have no negative comments/experience thus far
Response from Mortgage Automator
Thank you for your review, Ron, we appreciate it so much! Our goal is to keep on delivering the best experience for you.
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer
Reviewed on 2020/12/08
The implementation of Mortgage Automator has assisted in time management and efficiencies. We were...
The implementation of Mortgage Automator has assisted in time management and efficiencies. We were thinking of having to hire an Admin clerk - That is no longer required with this program. Any issues are quickly resolved and our experience with the program has been overwhelmingly positive!
Pros
Mortgage Automator has evolved. As a deal/file intake interface and a back-end administration program this program enables us to stay on top of files, issue commitments, and do all the administration of a mortgage. We no longer operate multiple spreadsheets and we are extremely happy with a program that offers a one-stop customizable solution.
Cons
Any issues were quickly resolved/solved for us. I have no Cons to offer.
Response from Mortgage Automator
Hi Darren,
Thank you so much for the positive review and for your support!