Datto RMM

4.1 (27)
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Next Generation RMM for the Modern MSP

Overall rating

4.1 /5
(27)
Value for Money
3.8/5
Features
4/5
Ease of Use
3.9/5
Customer Support
3.8/5

78%
recommended this app
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27 Reviews

Muhammad Abdullah
Muhammad Abdullah
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Administrator's review

Reviewed on 2022/08/12

Great experience and would recommend to everyone

Great experience and would recommend to everyone

Pros

Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys.
Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications.
Easy patch management and targeting flexible due to UDF fields provided by datto

Cons

The NEW UI is not as user friendly as old one

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Datto RMM is worth it!!

Reviewed on 2024/09/26

A Fantastic experience, since we a large supporter of Datto and Kasey’s products

A Fantastic experience, since we a large supporter of Datto and Kasey’s products

Pros

Easy to use and we are a huge proponent for Datto and Kaseys products. It intergrates with almost everything we use.

Cons

There isn’t too much I don’t like about it

Mark
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don't buy KaseyaOne/365- Horrible product... nothing works

Reviewed on 2025/01/28

Horrible, six months in and still struggling with every aspect of the product.

Horrible, six months in and still struggling with every aspect of the product.

Pros

Single pane of glass/login for all stack portals.

Cons

Nothing works on the new platform. Screen Connect no matter which one you choose to use is inconsistent. Portals don't load, constantly need to refresh to get tools to work, Backups don't work on most PC's and Servers, backup software breaks SQL backups, etc., etc., etc.

Tyrone
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Key support tool to our MSP

Reviewed on 2024/05/14

Happy with the product and support received. Do note its a US based company, you may have a...

Happy with the product and support received. Do note its a US based company, you may have a support time zone issue.

Pros

Love the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.

Cons

The only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable.

Alternatives Considered

NinjaOne and ConnectWise Automate
Micheal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Datto RMM: A Reliable Remote Monitoring and Management Solution

Reviewed on 2024/04/09

Pros

I like the capabilities of this remote monitoring and management solution.
Datto RMM has been friendly and easy to implement.

Cons

Datto RMM works so well for us.
No dislikes for Datto RMM.

Michael
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Avoid Datto RMM

Reviewed on 2024/06/25

The bottom line is that you are paying for a premium solution and getting one that is lacking in...

The bottom line is that you are paying for a premium solution and getting one that is lacking in many ways. Don’t waste your time or money on Datto RMM. There are too many other RMM’s out there that cost much less and work much better than this one.

Hope this helps anyone considering adding Datto RMM to their tool kit.

Pros

User interface is nice. Menu is easy to navigate.

Cons

Community ComStore and knowledge base are worthless.

Patching and endpoint auditing are inconsistent at best.

You will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers.

Support is Ok if you get the right person. About 80% of the time, they will blame something other than their solution and close the ticket.

You will pay for onboarding which is little more than someone walking you through a canned deployment that they feed everyone. Nothing will be aimed at making the solution work for your environment.

Built in web remote tool is terrible. You will need to use Splashtop if you can get it to work consistently.

Built in agent browser won’t give you all Windows event logs.

The file browser doesn’t tell you the date modified or size of folders.

No WMI queries to show you what printers or other devices are installed or connected to the endpoint.

Alternatives Considered

Atera, Nimble and NinjaOne

Reasons for Choosing Datto RMM

I wanted more remote support tools and patch management.

Switched From

PDQ Deploy & Inventory

Reasons for Switching to Datto RMM

I choose Datto RMM because the demo went well. It didn't take long to realize I had made a big mistake.
Verified Reviewer
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

RMM Agent stops working often

Reviewed on 2023/02/20

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Pros

It was easier to use than connect wise/Labtech

Cons

Agent stops working often. Hard to manage. Expensive.

Jordan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2024/01/26

I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring...

I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.

Pros

Easy to use as an RMM tool
Easy to navigate & train others on
Tons of customizability

Cons

Customizability can be overwhelming
Interplay between groups and filters can be confusing

Jessica
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good Product

Reviewed on 2024/03/04

Pros

The features are great, lots you can manage without evening connecting to the device.

Cons

Doesn't consistently open and sign in properly.

Justin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Datto is awesome!

Reviewed on 2023/10/02

Pros

I like how easy Datto RMM makes it to manage all of our devices and customers with patch management, scripts, deployments, and all.

Cons

There could be a few improvements in the flow of things and ease of use.

Terry
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Datto review

Reviewed on 2023/07/31

Pros

Ease of use with deployment. Great product to remote manage machines.

Cons

Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.

Ed
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

SCAM ALERT!!!! DO NOT DO BUSINESS WITH DATTO, the "quote" is a 3 year contract!!!

Reviewed on 2023/09/25

DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!

DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!

Pros

Super friendly and helpful staff at the start. Then..... they send you a "quote"

Cons

They "quote" they sent was a 3 year contract. Once we accepted the "quote" that's when the service level fell off a cliff. We had a few meetings that immediately threw up some red flags. They did not understand our business and would do things like call our office outside of business hours. There was zero follow through on our requests. They took 5 days to book the first implementation meeting, in that time I was going to be out of town. I said I could not make the first meeting. They had the meeting anyways.... with out me in it. No other meetings were booked. So we had zero training, we were given zero access to any products, we have never been able to sign in..... so we moved on to another provider. They still sent us a bill each month since......

Tejas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Datto RMM Review

Reviewed on 2023/08/08

Exceptionally Well

Exceptionally Well

Pros

The new interface and the features, easiness of the navigation of the features to use

Cons

Nothing at the moment to dislike about the product

Brian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Automation in the Kaseya ecosystem

Reviewed on 2023/06/02

Positive. It gives me great insight in to our environment.

Positive. It gives me great insight in to our environment.

Pros

I like how Datto ties in to Autotask PSA and ITGlue. If you are going to be using the Kaseya ecosystem, Datto is a great tool to add.

Cons

I would have liked to see more healing options within the agents. Built in scripts that can be run, snapshots and ticket submission, etc.

Alternatives Considered

ConnectWise Automate

Switched From

ConnectWise Automate
justin
Overall rating
  • Industry: Computer Networking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

My Review

Reviewed on 2023/04/21

Pros

Easier to use than other platforms and love the remote function

Cons

Document management isnt the best, it can use some break down tabs

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Used the product for a few years now

Reviewed on 2023/01/11

Better than other products we reviewed and has worked well for us.

Better than other products we reviewed and has worked well for us.

Pros

Good integration into Autotask, New interface allows customising what you need to see first.

Cons

Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations

Alternatives Considered

ConnectWise ScreenConnect

Reasons for Choosing Datto RMM

Move to cloud based solution

Reasons for Switching to Datto RMM

Better integration and less additional bolt ons needed to do the job
Ivan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers

Reviewed on 2022/12/15

Pros

The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.

Cons

Not a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX.

Keith
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The Go to Platform

Reviewed on 2022/05/26

We are getting over the WFH user and more and more remote working - the ability to remotely patch...

We are getting over the WFH user and more and more remote working - the ability to remotely patch and manage user devices is excellent

Pros

It does what i says on the tin, there is alot of intergration with other platforms which is a real bonus.

There is alot of tweaking of alerts and notifications if you like that kind of thing, out of the box it can flood your ticketing system with "noise"

Cons

Its expensive when compared to alternative solutions

Simon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Datto RMM

Reviewed on 2022/11/17

Overall we like Datto as our RMM platform. We've used several over the years and so far happiest...

Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.

Pros

Efficient modern works well! All the data we need is concisely and logically arranged especially the new interface.

Cons

Patching is my least favourite part specifically 3rd party patching which to my mind doesn't cover enough applications so we supplement it with another product.

Rudolf
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

New Scripted Job

Reviewed on 2022/07/20

We always connect to user/s who have issues and do a systematize troubleshooting. It would also be...

We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.

Pros

Creating new components or jobs that would work on specific clients.

Cons

When a job has failed, maybe we can gather more specific data for troubleshooting purposes.

Alternatives Considered

Zoom Workplace and Microsoft Teams

Reasons for Choosing Datto RMM

MSP use

Reasons for Switching to Datto RMM

It has multiple tools that we can manage and utilize for work efficiency.
Jaden
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Datto RMM is great for MSP and Client usage

Reviewed on 2022/11/16

Overall it was a great product. We used this along with some other Datto products all of which we...

Overall it was a great product. We used this along with some other Datto products all of which we liked.

Pros

I liked the ease of access. We used this every day to connect remotely to devices. It was quick and painless

Cons

Once connected it would sometime leave the users desktop all black until they rebooted. Not a huge issue

Alternatives Considered

N-central and Take Control

Reasons for Choosing Datto RMM

MSP decision

Switched From

N-central and Take Control
Ian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Rmm Review

Reviewed on 2022/08/01

Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates...

Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates with our PSA.

Pros

Covers multiple platforms and customisable checks/monitoring. Also the com store gets updated frequently making my life easier.

Cons

Agent software we use to connect to devices is 'sketchy' recently, but being replaced with web based alternatives anyway.

Samson
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use RMM

Reviewed on 2022/07/25

Pros

Well laid out dashboard and good documentation, patch management it great and support is helpful

Cons

Sometimes the dashboard and load in a random language other than English needing the page to be refreshed

Matteo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Very Useful

Reviewed on 2022/10/07

Pros

Very useful for controlling PCs on the company network and managing patches

Cons

Nothing in particular it works very well

Marc Olivier
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Appreciate it! Nice product!

Reviewed on 2023/07/05

Pros

Facile à utiliser et belles intégrations avec les outils Kaseya

Cons

Remote management à améliorer pour les fonctions!