Datto RMM Reviews

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27 Reviews

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Administrator's review
Reviewed on 2022/08/12
Great experience and would recommend to everyone
Great experience and would recommend to everyone
Pros
Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys.
Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications.
Easy patch management and targeting flexible due to UDF fields provided by datto
Cons
The NEW UI is not as user friendly as old one
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto RMM is worth it!!
Reviewed on 2024/09/26
A Fantastic experience, since we a large supporter of Datto and Kasey’s products
A Fantastic experience, since we a large supporter of Datto and Kasey’s products
Pros
Easy to use and we are a huge proponent for Datto and Kaseys products. It intergrates with almost everything we use.
Cons
There isn’t too much I don’t like about it
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't buy KaseyaOne/365- Horrible product... nothing works
Reviewed on 2025/01/28
Horrible, six months in and still struggling with every aspect of the product.
Horrible, six months in and still struggling with every aspect of the product.
Pros
Single pane of glass/login for all stack portals.
Cons
Nothing works on the new platform. Screen Connect no matter which one you choose to use is inconsistent. Portals don't load, constantly need to refresh to get tools to work, Backups don't work on most PC's and Servers, backup software breaks SQL backups, etc., etc., etc.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Key support tool to our MSP
Reviewed on 2024/05/14
Happy with the product and support received. Do note its a US based company, you may have a...
Happy with the product and support received. Do note its a US based company, you may have a support time zone issue.
Pros
Love the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.
Cons
The only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto RMM: A Reliable Remote Monitoring and Management Solution
Reviewed on 2024/04/09
Pros
I like the capabilities of this remote monitoring and management solution.
Datto RMM has been friendly and easy to implement.
Cons
Datto RMM works so well for us.
No dislikes for Datto RMM.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid Datto RMM
Reviewed on 2024/06/25
The bottom line is that you are paying for a premium solution and getting one that is lacking in...
The bottom line is that you are paying for a premium solution and getting one that is lacking in many ways. Don’t waste your time or money on Datto RMM. There are too many other RMM’s out there that cost much less and work much better than this one.
Hope this helps anyone considering adding Datto RMM to their tool kit.
Pros
User interface is nice. Menu is easy to navigate.
Cons
Community ComStore and knowledge base are worthless.
Patching and endpoint auditing are inconsistent at best.
You will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers.
Support is Ok if you get the right person. About 80% of the time, they will blame something other than their solution and close the ticket.
You will pay for onboarding which is little more than someone walking you through a canned deployment that they feed everyone. Nothing will be aimed at making the solution work for your environment.
Built in web remote tool is terrible. You will need to use Splashtop if you can get it to work consistently.
Built in agent browser won’t give you all Windows event logs.
The file browser doesn’t tell you the date modified or size of folders.
No WMI queries to show you what printers or other devices are installed or connected to the endpoint.
Reasons for Choosing Datto RMM
I wanted more remote support tools and patch management.Switched From
PDQ Deploy & InventoryReasons for Switching to Datto RMM
I choose Datto RMM because the demo went well. It didn't take long to realize I had made a big mistake.- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
RMM Agent stops working often
Reviewed on 2023/02/20
Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
Pros
It was easier to use than connect wise/Labtech
Cons
Agent stops working often. Hard to manage. Expensive.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2024/01/26
I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring...
I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.
Pros
Easy to use as an RMM tool
Easy to navigate & train others on
Tons of customizability
Cons
Customizability can be overwhelming
Interplay between groups and filters can be confusing
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good Product
Reviewed on 2024/03/04
Pros
The features are great, lots you can manage without evening connecting to the device.
Cons
Doesn't consistently open and sign in properly.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto is awesome!
Reviewed on 2023/10/02
Pros
I like how easy Datto RMM makes it to manage all of our devices and customers with patch management, scripts, deployments, and all.
Cons
There could be a few improvements in the flow of things and ease of use.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto review
Reviewed on 2023/07/31
Pros
Ease of use with deployment. Great product to remote manage machines.
Cons
Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
SCAM ALERT!!!! DO NOT DO BUSINESS WITH DATTO, the "quote" is a 3 year contract!!!
Reviewed on 2023/09/25
DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!
DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!
Pros
Super friendly and helpful staff at the start. Then..... they send you a "quote"
Cons
They "quote" they sent was a 3 year contract. Once we accepted the "quote" that's when the service level fell off a cliff. We had a few meetings that immediately threw up some red flags. They did not understand our business and would do things like call our office outside of business hours. There was zero follow through on our requests. They took 5 days to book the first implementation meeting, in that time I was going to be out of town. I said I could not make the first meeting. They had the meeting anyways.... with out me in it. No other meetings were booked. So we had zero training, we were given zero access to any products, we have never been able to sign in..... so we moved on to another provider. They still sent us a bill each month since......
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto RMM Review
Reviewed on 2023/08/08
Exceptionally Well
Exceptionally Well
Pros
The new interface and the features, easiness of the navigation of the features to use
Cons
Nothing at the moment to dislike about the product
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Automation in the Kaseya ecosystem
Reviewed on 2023/06/02
Positive. It gives me great insight in to our environment.
Positive. It gives me great insight in to our environment.
Pros
I like how Datto ties in to Autotask PSA and ITGlue. If you are going to be using the Kaseya ecosystem, Datto is a great tool to add.
Cons
I would have liked to see more healing options within the agents. Built in scripts that can be run, snapshots and ticket submission, etc.
Alternatives Considered
ConnectWise AutomateSwitched From
ConnectWise Automate- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
My Review
Reviewed on 2023/04/21
Pros
Easier to use than other platforms and love the remote function
Cons
Document management isnt the best, it can use some break down tabs
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Used the product for a few years now
Reviewed on 2023/01/11
Better than other products we reviewed and has worked well for us.
Better than other products we reviewed and has worked well for us.
Pros
Good integration into Autotask, New interface allows customising what you need to see first.
Cons
Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations
Alternatives Considered
ConnectWise ScreenConnectReasons for Choosing Datto RMM
Move to cloud based solutionReasons for Switching to Datto RMM
Better integration and less additional bolt ons needed to do the job- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers
Reviewed on 2022/12/15
Pros
The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.
Cons
Not a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The Go to Platform
Reviewed on 2022/05/26
We are getting over the WFH user and more and more remote working - the ability to remotely patch...
We are getting over the WFH user and more and more remote working - the ability to remotely patch and manage user devices is excellent
Pros
It does what i says on the tin, there is alot of intergration with other platforms which is a real bonus.
There is alot of tweaking of alerts and notifications if you like that kind of thing, out of the box it can flood your ticketing system with "noise"
Cons
Its expensive when compared to alternative solutions
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Datto RMM
Reviewed on 2022/11/17
Overall we like Datto as our RMM platform. We've used several over the years and so far happiest...
Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.
Pros
Efficient modern works well! All the data we need is concisely and logically arranged especially the new interface.
Cons
Patching is my least favourite part specifically 3rd party patching which to my mind doesn't cover enough applications so we supplement it with another product.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New Scripted Job
Reviewed on 2022/07/20
We always connect to user/s who have issues and do a systematize troubleshooting. It would also be...
We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.
Pros
Creating new components or jobs that would work on specific clients.
Cons
When a job has failed, maybe we can gather more specific data for troubleshooting purposes.
Reasons for Choosing Datto RMM
MSP useReasons for Switching to Datto RMM
It has multiple tools that we can manage and utilize for work efficiency.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Datto RMM is great for MSP and Client usage
Reviewed on 2022/11/16
Overall it was a great product. We used this along with some other Datto products all of which we...
Overall it was a great product. We used this along with some other Datto products all of which we liked.
Pros
I liked the ease of access. We used this every day to connect remotely to devices. It was quick and painless
Cons
Once connected it would sometime leave the users desktop all black until they rebooted. Not a huge issue
Reasons for Choosing Datto RMM
MSP decision- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Rmm Review
Reviewed on 2022/08/01
Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates...
Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates with our PSA.
Pros
Covers multiple platforms and customisable checks/monitoring. Also the com store gets updated frequently making my life easier.
Cons
Agent software we use to connect to devices is 'sketchy' recently, but being replaced with web based alternatives anyway.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use RMM
Reviewed on 2022/07/25
Pros
Well laid out dashboard and good documentation, patch management it great and support is helpful
Cons
Sometimes the dashboard and load in a random language other than English needing the page to be refreshed
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Very Useful
Reviewed on 2022/10/07
Pros
Very useful for controlling PCs on the company network and managing patches
Cons
Nothing in particular it works very well
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Appreciate it! Nice product!
Reviewed on 2023/07/05
Pros
Facile à utiliser et belles intégrations avec les outils Kaseya
Cons
Remote management à améliorer pour les fonctions!