Salesforce for Retail Reviews
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11 Reviews
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sales for Profit go for Salesforce Retail CRM
Reviewed on 2021/11/23
Pros
Selling support tools, analysis and report feedback tools with live feedback or current activities of the company
Cons
Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
How Salesforce retail CRM is better than its competitors
Reviewed on 2022/07/13
Overall experience is mixed up as on the one side being it's pros is visionary and durable at the...
Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.
Pros
Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.
Cons
Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Engage customers and earn loyalty
Reviewed on 2022/07/04
Pros
You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.
Cons
The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.
Alternatives Considered
NetSuite- Industry: Computer & Network Security
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce and it's benefits
Reviewed on 2022/08/22
My overall experience is superb as it is easy to use and beginner friendly
My overall experience is superb as it is easy to use and beginner friendly
Pros
Dashboards, Display Ad management and recommendations
Cons
Email marketing as I have not explored it much
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential tool in your Tech Stack
Reviewed on 2022/05/24
Overall I've learned that this is an essential tool in our tech stack. Without it our sales...
Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.
Pros
What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.
Cons
I understand that this tool can be expensive. It is probably not the best for smaller organizations.
- Industry: Apparel & Fashion
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The best CRM that i have ever used
Reviewed on 2022/03/21
It was a good experience overall
It was a good experience overall
Pros
1. Detailed reporting.
2. They have test environment to test the cases & scenarios
3. UI/UX.
4. Lots of plugins
Cons
1. The price is very expensive.
2. Support from Salesforce is not that great.
3. The Sales team don't negotiate during purchasing
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible CRM to use
Reviewed on 2022/03/21
Great Experience
Great Experience
Pros
1. Ease of use
2. Detailed implementation
3. Task management
4. Work flow management
Cons
1. Too costly for licence
2. Implementation is slow
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best CRM out there
Reviewed on 2022/03/10
SF is the best CRM that i ever used. It's just amazing. Only Pricing is its downside.
SF is the best CRM that i ever used. It's just amazing. Only Pricing is its downside.
Pros
1. Integrations.
2. UI/UX.
3. Plugins availability
Cons
1. Price is very high.
2. Support could have been better
3. Implementation is too long
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce : Manage your customers with ease
Reviewed on 2022/06/29
My overall experience is pretty good and it enables me to manage my customer and their data so that...
My overall experience is pretty good and it enables me to manage my customer and their data so that I can personalize their journey with us and help getting more revenue and provide best value to our clients.
Pros
All the information around individual accounts and customers that help in doing business everyday
Cons
As the software is pretty heavy in itself, it takes a couple of seconds sometime to load and show us the results that we are looking for.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best for Cx interaction
Reviewed on 2022/12/01
Pros
It’s allows me to document customer interaction easily
Cons
It could be difficult to understand at first use
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce is a user friendly and easy to navigate.
Reviewed on 2022/01/17
Like I said it is easy to use, accessible, user friendly , easy to navigate, extremely helpful and...
Like I said it is easy to use, accessible, user friendly , easy to navigate, extremely helpful and I love the interface.
Pros
The interface is user friendly. It is easily accessible to view dashboard, leads, reports, etc. I love the interface it is really helpful and easy to use.
Cons
The interface is kind of outdated and it needs to refresh so that navigating the platform will be easier and faster.
