Ongage Reviews

I created a new review, because i wrote the wrong email before.
the software is very usful, and offering a lot of options.

There are a lot of options, but sometimes its hard to learn new stuff on it, sometimes the software get to complicated and un friendly and even if there are a lot of options, its hard to find them.
also - the info button should more friendly too.

First I must say the Support is by far the best team I've ever worked with for any product! They go over and above to make sure they have answered your question or found a solution for an issue. The Dev team listens to user case and is open to suggestions to build a better product. Sales team is not only in it to make money but they make sure you are on the correct plan and do what they can to help you all the way through the setup/onboarding process.

I really have no issues with the product at all. Sure there could be some additional features but I've learned working with Ongage is making a suggestion to them and if it's a value for other customers or just a damn good idea they will implement over time.

The ability to create separate lists and segments in each of these lists is wonderful. I am able to create use each list separately and keep my data organized and clean. I love the fact that I can keep separate unsubscribe lists. I also use multiple esp's to help with my open rates and Ongage makes it very easy to set this up.

The only problem I have found is that it is difficult to see contact info. I like to be able to see the contacts separately.

Automation Rules and Event/Trigger campaigns are a great way to build out milestone-based campaigns to target members at various points in their onboarding and user journey. The ease of building out segments or creating automation tasks based on specific profile data is really intuitive. We use Ongage on a daily basis to send out 400-500k emails (mix of manual and automated campaigns) and have been able to heavily customize contact fields to suit the needs of our business.

We have experienced some slowdown with imports/segment creation from time to time, but it has been very rare and their support team is always very responsive in correcting any issue or providing feedback on what occurred.

First thing, it has a cool feature of list management, which helps to manage all types of mailing lists and suppression lists with ease. Another thing is, it integrates other platforms as well which makes our daily life easier. And it's a very user-friendly platform that can be learned in no time.

Didn't find anything like this yet, but yes there is a width to work on AI features.

This platform allows me to deploy several sending strategies across different ESPs, maximizing for deliverability and engagement. Powerful analytics and easy to use segmentation and campaign management make this platform a breeze to use.

Reporting views can be a bit annoying. They require constant resizing of column widths. No saved/automated reports available via email. Some features cost extra that are standard elsewhere.

Ongage solves a real world problem for email marketers and email marketing agencies like us. You cans easily connect multiple ESP accounts and manage your email program and optmize delivery through different ESP channels based on performance feedback. Ongage is very easy to use and is loaded with useful features.

Analytics part of Ongage could be improved. It's not bad, but could be improved to make it more useful.

With OnGage an organization can closely manage and improve reputation by controlling the IP you send to your consumer and prospect segments. OnGage has a significant API which allows us to efficiently pull key metrics into our data warehouse for analysis and then updates back to OnGage on further segmentation and list creation. OnGage also has a fairly efficient email marketing UI for template and email builds. Also very responsive and professional customer service.

Overall we are very pleased with the technology platform of OnGage.

It's easy to setup, get started, has a huge number of features and configurations.
It's interface is a bit difficult to use, so it has a bit of a steep learning curve. Once you master it, it's super easy to use in your day to day.

Pricing is expensive. It's OK when you start, affordable when your volume is small, however as you scale up in volume, it gets really expensive and cost is a big hit

It integrates seamlessly with my ESP and automates my daily emails.

Can get expensive as you grow , but still worth the money

it is not that expensive and that it can trace IPs

probably the drip campaign feature but we havent really explored that feature yet

Very easy integration with Sendgrid SMTP. Tons of features and reporting. Easy to set up campaigns. Support is A+++.

Due to Sendgrid switching to API key only authentication, there are currently some bugs with adding it as a vendor, but it worked eventually and support helped.

We loved that we could do anything for our needs on this platform

sometimes it took time to find what we needed

Ongage is a solid platform which provides highly customizable functionality, coupled with an amazing technical/account support staff.

The reporting side of things can be a bit difficult to navigate at first, however, Ongage support staff has been great in terms of guidance and suggestions.

Direct API connection to our system in order to receive live triggers and segments, and automated rules that can be created based on those.

The UI isn't always the simplest to understand, at least at the beginning

Great functionality. The software does exactly what we need it to do. The support is very strong as well and Ongage has always been quick to communicate on any issues and open to adding new suggestions to their development roadmap.

There are no major "cons" for this product. We don't have any functionality concerns and any usability concerns are minimal. When issues arise, the Support Team is quick to respond.

Product is extremely easy to use. Fits perfectly into our Marketing email infrastructure.

Like any software there are always bells and whistles you can add on. Nothing that would be a show stopper.