Zeffy Reviews

Besides being free, Zeffy has become an invaluable tool as it provides a way for our donors to give knowing that 100% of their donation will be received by our organization. Besides that, it is very user-friendly. Easy to set up and customer support is amazing!

The only thing that I wish could be modified is when funds are deposited once received. The donations are deposited weekly or monthly. I wish there was a way we could transfer the funds once they are given. Besides that, it is a great tool!

I do not like anything a bout the way you do business!

After we opened an account with Zeffy, within the first two months, Zeffy didn't pay two out of 4 donations we had received. I followed up with customer service and was notified that our account had been canceled because our nonprofit (501 c3) religious charity, which has a spotless record and has been active since 2001, was considered high-risk. No other explanation was provided. Also, it will take up to 60 days to refund the donor who paid two donations. My understanding is this can happen to anybody and not worth it. Once you open an account with Zeffy, please provide all the information they need and receive their approval. If your customers make payments to your business, you still may not receive your money without an explanation, and your account may be canceled without explanation. Your customer refund may take up to 60 days. I don't recommend this company and will file a complaint with the authorities about Zeffy's practice.

As a small, new non-profit organization, it's invaluable that we're not charged fees and we're so grateful to Zeffy for the services they provide!

It would be nice if there were slightly more robust customization options for event ticketing set-up, but this is a very small quibble.

Zefy handles everything with precision. They keep track of everything for you and donations are disbursed when they are suppose to be. They take all the worry out of everything for you.

I really have no complaints the only thing I wish they had was an app I could download to my phone opposed to having to use the web browser

This is the easiest donor management software I have ever seen. I am older and often confused by software but this was intuitive and lovely to use. The receipts are very clean and professional.

I'm not sure I've connected my bank properly, so that part is still iffy for me.

Obviously the fact that we get 100% of each donation. No other company out there that I could find gives 100%!

Nothing yet. I need to spend a little more time on the portal understanding the ins and outs of how to use Zeffy

The free payment processing means more in our bank account to support our charitable work.

The additional and optional amount to to be added to payments to support Zeffy can be confusing for customers. It appears to be mandatory. It would also be helpful to provide a range of contribution options. Make people feel part of supporting Zeffy for the benefit of the charities using the platform.

Can not say anything but good things about Zeffy! We recently ran our first fundraising campaign and the system is the best thus far for advertising/publishing a fundraising initiative, processing payment, and tracking donor information for future messaging.

At this time, I do not have any negatives to say about the platform. The one hurdle we went through was ensuring our donors know about the additional cost percentage to support the platform.

Helpful hints. When we did not get on Zeffy for awhile, Zeffy slowed down on reminders and we really liked that!

There was a slight problem signing up for fund raising. The key was to click on a tab on the right but I could not see it. sorry I don't have time to explain it perfectly. After I wrote Zeffy about it they got back to me right away! This is really not a problem but it did stop us from getting our fundraising button. REally this was not a big problem or deal breaker!

The features that was most important were the ability to offer existing members pre-populated forms that made it easy for them to renew annual memberships by paying dues and making donations on-line. This replaced our legacy system that was painful to the membership because it forced them to fill out a form with the same info they gave us last year and then mail it to us.

The ability to arrange the information presented on the forms is somewhat limited so the process flow did not match our existing process. An example was the form for a renewal customer required them to answer first how what donation they wanted to make the Historical Society over and above the dues. Then the form asked them to choose whether they wanted an Individual or Family Membership. This sequence should be reversed.

Zeffy does not charge organization’s to utilize their platform, and they provide great support. They also provide wonderful free training and webinars.

No option for quick payment options like Paypal, Google/Apple Pay, Cashapp, ect.

Our small-town Senior Center base basically disappeared during Covid. We are struggling to rebuild our membership. Many of our older population are not computer savvy, so we needed something simple to use and that we could easily add off-line (cash) payments to for tracking purposes. Zeffy suits us perfectly.

I cannot get images to load no matter what size or shape they are. Customer Support has been great about getting them to load for me, but I hate to keep bugging them, and I'm not sure why I can't get it to work. Plus telling me what pixel sizes is not helpful for a non-graphic person :\

Zero cost for nonprofits, easy navigation in the dashboard, incredible customer service, and a fantastic donor management system that is also easy to understand and easy to utilize.

I've had a few issues understanding some of the interface but that could be more from my own lack of understanding rather than Zeffy's set up. I wish there was a way to embed the donation options with the branding options they offer into my website rather than requiring a separate link but this has never been a big issue.

Ease of use. No costs to organization. Excellent support.

Most features are very simplified and don't always fit our needs. Zeffy is very good at making work arounds to accommodate but some elements should be built in. ex. partial refunds. It would be nice if our organization could have a 'launch page' within Zeffy so donors/buyers could easily see what else we're up to.

Zeffy is our go to credit card processor for special events and donations saving us from high processing fees.

Some event planning offer ability to share on social media.

This is a free platform! Yes, they ask that donations be given and put that out there on every form, but for our students that are working hard to raise money, they aren't charged anything and can get all the funds donated!

The automatic addition to a donors check out form. If they aren't paying attention, they could end up paying 5-20% of their charge for a donation to Zeffy