Very good software for hosting Webinars or Presentations for larger audiance
This is a great software even for large organizations. We all love it.
1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings
2. It is a slick application that has useful features such as muting or unmuting all or few.
3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak.
4. Users can send private messages to one another or can send group messages or broadcast messages to everyone.
5. It has screen sharing and Video camera option too.
6. It has lot of toll free and local numbers from almost all of the countries to dial in
7. Phone app is equally great to dial in and has a calling ability as well.
8. No need of hosting this software in local premises. It is available as a software service.
I have no complaints about this software.
With ongoing use, you will learn how to use it
We use GoToWebinar to host educational sessions with our clients or leads. If you're an experienced user, the platform does everything you need it to do. It also integrates nicely with our email management platform and takes the burden off of manually managing registrations and confirmations.
All organizer controls are readily accessible when you host your event. Everything is located on the right hand column so you can toggle between boxes for whatever function is required. The newly designed dashboard makes it easier to see at a glance upcoming events. Creating an event is simple and integration with our email management system was seamless. The automatic confirmation emails that are sent to registrants are also one less thing we have to worry about during our webinar registration process.
When you first host your event, the controls can be intimidating. The boxes are piled on one another and it's not straightforward as to what each control does unless you've had prior experience running an event or reviewed their resources to understand how to operate everything. While the labels of the function provide some context, it would be helpful if a "?" hover option was available so users know what each feature does while you're in an event. Chatting during an event is also a concern. You'll have to be very careful to select who you want your message to go to.
Utterly Disappointed and Let Down By GoToWebinar
user friendly, like the analytics and reporting
GoToWebinar has let us down time and time again when calling into the customer service line. We receive information that ends up being incorrect. Previous experiences include video recordings lot playing and recordings disappearing. The most recent and most upsetting, particularly in the times we are in, is with a webinar we hosted on the CARES Act yesterday (Wed). We had almost 1,500 registrants. My team called in on Monday to verify our package and limit we have available to specifically avoid people not being able to get into such an important webinar. We were told we had a limit of 5,000 attendees. That was specifically asked. We reassured our Board and Executive team with this info, which we trusted since it came straight from the source. Day of the webinar, we had a max of 501 and several hundred people were unable to join. Finally speaking with a friendly rep today I learned that we were misinformed by the GoToWebinar representative on Monday and that since it shows the max attendee number on the general pricing page online GoToWebinar chooses not to take responsibility. This is so disappointing how little care is shown, as mentioned, particularly in these times. Folks livelihoods are in the mix and all GoToWebinar can say is "Sorry, info is on our website". Where is customer service and trying to mitigate a situation? We will have to look elsewhere for another product as we cannot continue to support a company with so little regard for people in need of help.
Good for hosting webinars and training
It’s among the best webinar and virtual meeting software platforms. I recommend it and will keep using it unless another platform can do the same thing for a lower price.
GoToWebinar is easy to use from the get-go, the learning curve is very short. It makes setting up a webinar very simple and you can share events in a variety of ways. That makes it easy to get the word out about your events and it integrates nicely with other products, like Pardot and website platforms.
Sometimes it’s confusing to know what level of service you have, and it’s not always clear if a feature is included in your subscription or not. It would be nice if they took excluded features out (based on your service agreement) or made it clear what’s included in you subscription and what’s not when you’re setting up an event. We also have multiple people using a corporate account and the notifications get out of control sometimes.
Webinar Hosting Made Easy
The software was easy to learn and the user interface is intuitive. Features were easily accessible and icons were self explanatory to any person who grew up in the age of smart phones and the internet. I was able to launch the webinar without any prior training and hosted my very first webinar ever without a hitch. GoTo Webinar has the ability to keep track of attendees' engagement, record presentations, poll the audience, generate analytics, switch between presenters and speakers/ panelists seamlessly. The platform is also nice because attendees can join the webinar without downloading software, they just simply click on a link that can be emailed through an automated system or a traditional URL. We had attendees on mobile devices, tablets (ipads), etc. so it's a pretty versatile platform.
Some features can only be unlocked by increasing the membership tier. The basic subscription is already pretty pricey and does not have access to many of the "premium" features such as embedded videos and maximum number of attendees and available registration slots.
Perfect Solution for Collaboration on and off network
Overall this tool allows us to reach a greater audience with ease and we have had a lot of success with people logging in from home or at the office to tune in. I like the ease of use and the results we have had!
I think that the ability to use GoToWebinar both on and off network is great because we host weekly training sessions across the nation for people at home or at various companies. We haven't had any connection issues and the interface is intuitive and user friendly. Pulling reports on attendees or viewing how many people are registered are a breeze with the option to pull .csv or .xls. You can easily share screen, see the attendee view, add in polls, chat function for questions, etc. I like that all webinars are recorded and you can share them out afterwards. The ability to schedule/change/cancel reoccurring webinars is nice too! Easy to figure out without a user guide which is a plus!
When you pull reports for for attendees you aren't able to pull by parameters, it is just a set report. For example, we have a recorded webinar that we send out to people and weekly I need to view for new applicants - I would like to pull the report based on specific dates but I can only pull the report as is (a giant list of everyone that has ever viewed the webinar). For my purposes its only a minor inconvenience but more capability in this area could provide more insights.
The best webinar platform we've used so far
Gotowebinar lets you do everything that a webinar provider SHOULD let you do.
1. Let's start at signup: When you create a registration form for a webinar, it automatically includes the time & date of the event, with an option to convert those to the registrant's local time (& date). This is something that ANY webinar host could do, but believe me, not all do.
2. The layout is intuitive & easy to use, both at the scheduling & execution stages. SO much easier to do, and easier on the eye, than other services we've used.
3. It's easy to add downloadable files. Again, this is something every provider should do, but I don't know; maybe some have higher standards of what's "easy"?
4. No-fuss, no-bugs recording.
We give certificates of completion to our webinars' attendees. I found the export files of these attendees a little harder to work with than other providers'.
GoToWebinar: User review
I attend/host both professional and personal webinars (e.g. business conferences & family reunions) using this software and I have yet to be disappointed by poor performance.
This is both a secure & efficient software to reach a vast audience anywhere in the world especially in the COVID-19 times that we currently live in. I love the high quality of both audio & video using this software every time I attend a webinar.
Some users have mentioned that it works better with some Internet browsers than others but I have at least 3 different browsers on my Windows 10 laptop and they all work just fine with this software. Perhaps it is specific to a Windows 7 or Mac issue?
Good flexible solution
does the job for us although the pricing could be a bit more convenient
Also it would be nice if we didn't have to download a software for most to jump on our webinars
Works well and doesn't crash unlike others. They've been around for a while and compared to the others they're quite quality
Price point. Although we started using it but it would be nice if they offered a cheaper tier
We pay for it but they may get competition soon
Excellent product! Easy to use!
Deteriorating tech support on what was once an amazing service :(
We've used GoToWebinar for many years, going all the way back to the days when we had to use a Dynametric box hooked to our computers to record webinars (you couldn't record them off the screen).
We've loved GoToWebinar, because webinars are an integral part of our business. Over the years, the tech support was phenomenal - live operators answering quickly when you call, and they were true experts in the software - we never waited for the very occasional hiccups to get fixed.
Over the past 2 years, though, the technical problems now occur about twice a month - a recording stopping with no warning in the middle of the webinar, a presenter's phone line suddenly dying, stuff like that. When we call in, it's painfully obvious that the tech support folks are pretty new to GoToWebinar. They don't know the product, and as a result it takes twice or three times as long to talk with them, and too often the answer is "We're not sure why that happened." Today, I was told that GoToWebinar doesn't keep a record of the presenter's assigned phone number (that GoToWebinar itself sends out for us!), and it was my job to call my presenter and ask if by chance he kept the GoToWebinar email that shows the dial-in number he was sent. (And, I had to do it within 24 hours.)
We've loved GoToWebinar, but we're actively looking for another product due to the huge dropoff in tech support now being offered.
GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos.
Also, the cost is very competitive compared to other webinar services.
Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc.
Despite our ongoing requests for tech support to fix these issues, they continue happening.
Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :(
We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever.
Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :(
Best Webinar Hosting Tool
I have been using GoToWebinar from the past 2 years and 5 months as the results-driven extraordinary when it seems after the webinar host. We nearly run 5-10 webinars per months both internal and external upon different technologies related, event s related, social awareness related as we can see our business growth with an outstanding performance each quarter with the help of GoToWebinar Tool. We can even schedule a webinar and after hosting it, we can even have a recording of it and can also rerecord if it'ds needed multiple times. GoToWebinar Tool do have an inbuilt dashboard and analytics which we help us in generating reports upon various features like Attendees Count, Registrants, Their sources of joining a webinar and lot more analytics and reports that we can generate with the help of GoToWebinar Tool :)
The most I like in GoToWebinar Tool is:
1. We can host webinars easily with a single click
2. We can also have automated templates which we can send it to all registrants
3. We can also send reminder emails to all registrants and attendees
4. We can track individual webinar analytics and can generate reports based on that
5. We can also do the practice (Dry run) before going live with the webinar so as to check the webinar goes smoothly
6. We can record the live webinar and can have a copy of it stored in webinar dashboard in this GoToWebinar Tool
7. We can re-record hosted webinar if in case there are any necessary changes that can be implemented
There are no cons about GoToWebinar Tool at present as I'm totally satisfied with it completely :)
Great Webinar Platform with Full Automation
Great webinar tool that's supported by a huge number of other apps as well. The app performs reliably and has the added benefit that most people have used it so you rarely have to worry about people not being able to connect.
There is one thing that really sets GoToWebinar apart from the competition in my opinion. First, if you subscribe to GoToWebinar Pro, you can pre-record and fully automate your webinars. If you run webinars in a timezone that's 12 hours behind or ahead of you, it's a HUGE lifesaver to be able to record a webinar a month in advance and have a fully-automated version of it run during the middle of the night when you're sleeping warm and happy at home. There's zero manual input required to run a recorded webinar which is amazing. Simply schedule the webinar, invite people to attend, and it's all done for you! Do see my note below regarding the one downside to recorded webinars with Goto.
In general, GoToWebinar seems to have the largest number of native integrations (integrations that don't require you to cobble something together with a third-party API connector).
From every other standpoint, I'd say GoToWebinar is on par with most solutions out there.
There are some quirks related to the setup of webinars that can be a bit frustrating and the customization of the webinar landing pages and emails is so minimal that it might as well be non-existent. Basically you slap your logo on the email and that's where the customization ends.
For recorded webinars, there's one big downside. You need to have the recording of the webinar done at the time that you schedule the webinar. This means that if you are planning to record a webinar in a month, you'll have to schedule the recorded version at a later date. We get around this now by hosting the recorded webinars one month after the original, however it would be much better if you could simply create a standard webinar, and change it to a recorded one after it's already been created.
A little pricey compared to some of the competition, but a LOT more affordable than others.
Webinar - tool which is not user-friendly all the time.
- We can invite more people to join a live webinar before start the meeting.
- It is vet easy to connect to webinar meeting. With a few simple clicks from an email we can connect to meeting without any interference and hurdles in between.
- With the good speed of internet connection you can have a video with good call quality and clear vision.
- You can record the session too for future use and train more people with the same recording without repeating those things twice.
- Good software to conduct remote meetings with geographically distant colleagues.
- We can share screen too, so that other people will get more idea about what we want them to understand.
- You can transfer the rights of sharing of the screen too.
- you can submit the feedback after end of meeting for better improvements.
- This platform stuck and freeze more often compare to other remote meeting tools.
- If you do not have an accurate internet connection, then there is no use of this tool.
- The incident had happened to us that we were around 10 people in a meeting and not a single person was able to hear another person’s voice. Even after login and logout several times in tool. At last we had to switch that meets on another tool.
- We have to wait outside the main meeting page if the organizer is late.
In a past customer service training job, I conducted daily webinars with GoToWebinar for big groups.
GoToWebinar was useful for conducting training webinars for large groups because of the ability to easily invite participants prior to the event, with the option to remind invitees of the event from an internal feature of the program. Following the webinar it was valuable to be able to access the roster of those who attended, along with their contact information. This was aided me in providing incentives to attendees and to follow up on the event. While conducting the webinar, the features within GoToWebinar allowed me to track who had their GoToWebinar window at the forefront of their screen (who was perhaps fully paying attention!), monitor and answer questions that came in through the question window, administer survey questions, and provide participants with downloads of PDF and Word documents.
As opposed to GoToMeeting, I did not like that (although it was easy to invite participants) each attendee had to register for the webinar rather than simply click on a link to access it. Many people did not receive a confirmation for this as the email was sent to their spam rather than to their inbox, causing a breakdown in communication.
A reliable tool to deliver live webinars and trainings
We use it for training, remote team meetings, conference calls, and deliverable presentation to our clients.
GoToWebinar is one of the most widely used tools for live webinars, to deliver online training, product demos, live streams, and online meetings. It is easy to use and has a simple and intuitive user interface. It works via an app or can be directly accessed via a web browser without downloading any app. Multistreaming, option to enable/disable microphone of the audiences, meeting recording, screen presentation, noise reduction, and voice clarity are some of the features I really like. These features play a vital role when you have to deliver training to a huge audience. GoToWebinar Mobile app is really helpful in scenarios where your traveling and you need to attend training. Voice clarity is excellent.
GoToWebinar is a reliable tool and I didn’t find any limitations. You would observe some lag in a video presentation if you are on a slow internet connection.
Hosting seminars made easy
GoToWebinar is a fantastic service if you're looking to present to a large group of people. You have the ability for your clients to interact with the seminar in the event that you want to make sure your employees attend the meeting. I have never had a GoToWebinar disconnect from the internet, even very poor connections can handle GoToWebinar. I have setup and hosted many different seminars and GoToWebinar has to be at the top of my list.
My cons come from troubleshooting GoToWebinars inside a restricted network. More than likely you'll have to make sure all your users can run GoToWebinar on their computers/laptops. This can raise questions if you're monitoring what sites are whitelisted on your network. There was also a big limitation on users accessing GoToWebinar with Group Policy restrictions. The launcher will more than likely trigger your policy if you limit the programs your employees are allowed to run. This only applies to users who run the software while on the domain. Otherwise GoToWebinar is a fantastic service.
Organising many webinars successfully
I use this software to do a weekly webinar with our clients. Through this software, we can interact with a lot of people at the same time. They can ask us questions, and we can easily communicate with them and solve their queries. We are also using it to connect with our remote employees.
GoToWebinar is a fantastic tool to host online webinars. It is pretty straightforward to get started. You can sign up in the software very quickly and begin organising great webinars.
The best feature which I liked the most about GoToWebinar is that we can send live questionnaire about the concept or theme of the webinar or we can directly talk to them about any issue faced during that time. In this manner, we get complete control over the webinar.
There are cases when someone is not able to attend a webinar due to some reason. In GoToWebinar, we can have a recorded copy of the webinar directly stored in our dashboard and then, we can also share the link with the participants of the webinar who were not present at the time it was being broadcasted. They can watch them through that link.
It automatically sends the webinar reminder to all the attendees just a few minutes before the webinar starts.
One thing which I would like to mention is to keep the chats scrolling automatically just like in the case of YouTube.
Sometimes, when I am taking coding cases, I would like to see the code on the webinar attendee's screen to correct or debug the code. So, I would love to see a video conferencing type feature to be added.
GoToWebinar- great if you have a large group attending your presentation
GoToWebinar helped us edit the content of our presentations, pertaining to the feedback we gained from our attendees. It was fairly easy to use and our clients were all familiar with the software so we never had issues with them not knowing what to do when logging in.
What I liked most about GoToWebinar's software is that when we were putting together a presentation, it allowed us to invite hundreds of people. We were presenting to various sister hotels and knew we would have a large group that would exceed that of GoToMeeting's capacity, and I believe GoToWebinar had a limit of 1000 attendees at the time, which was more than we needed, but great to know we had the flexibility to invite more. It was also super helpful that attendees had to register to attend, allowing us to see exactly how many people were actually opening their invitations and interested in attending. Once we saw a general estimate of how many people would attend, we could tailor our presentation to make it more generic vs specific in order to address a larger group. The reporting functionality is by far the best feature for us as a sales team. We could see who came, who did the polls, how interested the attendees were, and poll results. It was eye opening for us to see that although we had a large turnout, the interest wasn't as great as we had expected. From that experience, we were able to analyze and re-evaluate the content of our next presentation based off of feedback we received.
I was a sales manager using the software so this didn't apply to me, but I do know that the GM did not like how expensive it was. He would often complain about the cost, but it wasn't enough for us to get rid of the software because we valued the information we gathered while using it.
My overall experience with GoTo Webinar has been great, we have looked at alternatives in the past and while they are pretty competitive the GoTo/HubSpot level of integration has kept us around. The software has also undergone some recent upgrades which has also enhanced the UX significantly.
As a HubSpot user, the integration with our CRM is one of the best things about GoTo. Generating new leads and tracking them throughout the sales cycle is key to tracking ROI and this duo is great for that. It also allows us to connect to forms and lead capture popups so it's even easier to generate leads for webinars.
The platform itself also gives you a decent amount of analytics and insights into webinar engagement, easy access to recordings, etc.
The presenter control panel is a little archaic and not super intuitive but you get used to it over time. It would also be great if the Q&A section in this panel was also a little more user-friendly. It's not uncommon we have more than one person on the back end typing answers to questions/helping the presenter moderate so having a way to 'claim' or 'assign' an inbound question during a webinar would be very useful.
GoToWebinar it's a wonderful tool for spreading knowledge
It is extremely useful in learning environments such as training where you don't necessarily have to be there physically, or interacting with our colleagues in real time, or interacting with a customer where we have to demonstrate our services. Super cost and time efficient.
I have worked as a Administrative Coordinator for quite some time and I am familiar with the GoToWebinar platform. I was scheduling online and video conferences for my company's managers and our customers. This platform it's very user-friendly, can be learned in an instance, it's easy to manage and does not require IT support or expertise, it is simple to enter a webinar without worrying about any system requirements. The process of signing up and getting started with the platform was very quick and easy. The webinars can also be recorded and watched later. GoToWebinar it's a wonderful tool for spreading knowledge.
I can't think of anything that I immediately wish was different. I've never experienced any glitches while using GoToWebinar and overall have had a positive experience.
Presentation software that is a must have for businesses
I love the functionality within the webinar. How you can chat one on one or send it to all the viewers. I like how multiple people can come on as hosts and respond to questions. Love how you can put out handouts and the recording sets to the cloud upon starting.
I don't love the new layout. It was much easier for me to use it based on the old view, which I still use. I also wish it wouldn't attach a recording automatically to the registration page and you have to manually pull it off.
Useful, simple online meeting tool
The software has been very helpful for our client meetings, and makes it easy to send out calendar invites what have all of the necessary information for our customers to get logged in. A positive experience overall.
I like how easy it is to send out meeting invitations to invitees. This software has made it much easier for us to have conference calls with our clients, especially being able to share screens and change presenters.
Some features are confusing and feel a bit antiquated. For example, I am the admin and I usually set up the meetings for the agency partners. Every time they have a meeting scheduled, I get the invite on my computer to start the meeting, in order for them to sign in. Perhaps user error, but I haven't found a help button on how to automatically start the meeting at the scheduled time.
The standard for webinar platforms
Our goal with GotoWebinar is to connect with a massive audience (100-1000) and essentially sell them something. And a interrupt can be costly. The time and resources to get the leads to attend a live call is expensive. And if there's lag or breakdown in the connection, leads drop off and they won't buy. GoToWebinar's connection is consistent and once more, with 3-4 webinars a week - we don't see any downtime. It works!
From a business perspective, GoToWebinar works - with about 3-4 webinars per week, we rarely had a problem. It's a solid platform, and it just works. I also like that people can call into the webinar.
It's pretty ugly. It's one of those platforms where I have to spend a few days training a client how to use it. There's so many buttons and features tucked away. Competitors
It's also pretty expensive for most users, especially with alternatives like Facebook Live, Google Hangouts, etc.
One of the best web-based meeting platforms on the market
If you cannot determine it already - I'm a HUGE fan of this tool. I believe they are a frontrunner of the technology and hopefully will continue to be so.
What don't I like is a better question. The software is flexible, user friendly, and it seems the engineers thought of everything. It takes some practice to get the hang of it, especially if you are the host and/or co-host and plan to change hosting roles in the middle of a meeting; nevertheless it is one of the best tools of its kind I've worked with and well worth the money. There are so many features from how you schedule meetings through video versus audio only, recording options, sharing screens or documents and even creating documents in the presentation. It's a fabulous tool to support business. Also customer service is amazing - I had an emergency 5 minutes before a meeting was about to start and called for help. The rep was able to get me up and running in time for the meeting.
The cost can be prohibitive for non-profits, which is what I mostly consult with, however, they have (at least in the past) priced for non-profits and/or you can typically find discounts through other sources.