Clubspeed Reviews

The software is a great tool for managing your entire venue including event scheduling. Also a great tool to promote gamification of most FEC models.

Third party integrations leave a little bit to be desired but they are making strides to get better in this area.

I think the biggest pro for Clubspeed is the immense support that we are able to receive. While things generally run smoothly, the support that we receive when problems creep in is unrivaled. We are able to reach support on the phone at all of our operational hours, emails are replied to promptly and with lots of detail, and best of all, we are able to schedule frequent Zoom meetings to debrief on new features, bugs, ideas, areas of improvement, and more. This is what sets Clubspeed apart from others I have seen on the market, and indeed many other firms we partner with. The communication and unison towards reaching a common goal are what allows our partnership to succeed.

The main con for us is also potentially a pro for others, but we feel as though the system's diversity can sometimes become a slight hindrance. The system is capable of so many different functions and facets for different businesses, that it often feels as though certain functions or ideas may not always be fully fleshed out and explored to their maximum. While many other users may appreciate and benefit from functions for F&B integration, we as a Karting user are obviously biased to wish for increased ease of use and efficiency for features directly related to our business.

That we can use Club Speed for our go-kart timing in addition to an overall POS system, rather than using two different software's.

The process for checking customers in takes a long time. I wish the reporting features were more customizable and could provide more options for reporting purposes.

Great customer service even during the crazy time when something is not working as needed. Very patient crew & will get the answer they don't know. Great follow-up.

I don't have anything as anything that came up, they were eager to help us find a solution.

Clubspeed has made a huge impact on how we run our operations and our customer experience at FastTrax. Starting with the the Self Serve Kiosk, this has been a HUGE for our overall operations. Customers are able to purchase almost anything from the kiosk, which has been taking in over 50% of our income for the entire facility. Its fast and easy to use.

Race schedule goes hand and hand with the self serve kiosk, allowing us keep control of resource availability, all while schedule birthday parties and group events from the Clubspeed event management platform.
Prior to events we're able to quote, invoice, collect payments and get waivers signed.

Web bookings are also available for multi--activity, this will soon be a critical piece for us.

Last but not least, if it doesn't exist it can be built. We have the advantage of having software engineers on our staff who have 100% to Clubspeed's API, allowing virtually anything to be accomplished

This is actually hard to say and I have to be really critical to even find a couple items. I believe Clubspeed can bridge a couple more gaps between there existing software platforms.

- POS allows for memberships, membership based purchase and renewals. That feature was not yet brought over to the kiosk.
- Web allows for purchases but has very little integration to the waiver system. Person who purchased has to sign waiver on location, though guests can sign online. A simple link for everyone to register might fix this.
- Intercard could be expanded on kiosks
- Event check in not available on self serve kiosk, though its available on the another registration type kiosk.

I must say, Clubspeed listens and adapts, I'm sure we'll see some of these soon!

Clubspeed can be an all-in-one solution if you wanted it to be. They do just about everything, which can be nice for certain facilities that do not want to deal with the hassle of having multiple vendors. Their support is by far the best we have ever dealt with. We use them weekly for miscellaneous things and they are always friendly and work to get you the right answers.

My favorite thing about Clubspeed is that in the past year or two, they have been working and coming up with a lot of improvements that make things easier for managers and business owners, such as reporting documentation, etc.

Since they do a lot, some attributes may not be suited or could be better for your facility if you are willing to pay for another vendor. The inventory management and process for concessions for example is just fine for small things, however with the operation of a larger kitchen you might be better off with a company that only specializes in the food industry.

Clubspeed is a very modern, and very professional system. A system that consists of everything a business needs from Timing System, to Booking Systems, POS and much more. Very user friendly from customer perspective also, and aesthetically it is very professional and impressive with the displays available in house and online for the customer to see.

Some aspects of E-Commerce could certainly improve, and there are plans to so.
Would love to see a more secure online payment feature such as 3D Secure which is worldwide at the moment.
Accounting and reports could improve also.

Software is easy to learn and has enough features to run our karting facility. Reports are easy to pull and analyze. When we had a problem, a quick call usually worked it out.

None really. No complaints at all.

Operating in the entertainment industry and specifically when dealing with karting often creates significant complications for a product and service that the customer base of frequently unfamiliar with. Clubspeed minimized the inconvenience of use and maximized the potential satisfaction of the user.

I wish there were more customizable features and that requests for alterations could occur in a more timely manner.

The software is easy to use and understand. They are always working to improve the software and listen carefully to our recommendations/concerns. The integration with BRIQ bookings has had a huge impact on our business and online sales.

The features I feel are missing are already in the pipeline (just waiting for them to be released).

It's very user friendly, once you get past the learning curve.

The initial set up was time consuming, as I had to enter every item, create heats, races etc. I think, for karting centers, there could be some preloaded items as most of us all use the same formats for General Public Racing, League Racing and Enduro's.

CRM, Venue management, Back office, Online booking

I cant really think of any major cons, and if we have ever had any major problems we have worked together to come up with a solution