SparkTG VCC Reviews
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33 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple and Quality Call Center
Reviewed on 2022/05/16
Spark TG has awesome customer support. In fact, we enjoyed their dedicated manager to listen to us...
Spark TG has awesome customer support. In fact, we enjoyed their dedicated manager to listen to us and resolve the issues.
Pros
The dashboard provides a 360 degree view of the operations.
Cons
The integration API can be improved further.
Response from Spark TG
Thank you Atanu, we are really glad you like our services, we really look forward to have you back. The solution have evolved more from the time you have used it last with more features. Let me know incase we should connect to discuss
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good service provided
Reviewed on 2024/06/03
Pros
sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity.
Cons
cant think of any
Response from Spark TG
Hi Abhishek,
Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form.
Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Build carefully with SparkTg
Reviewed on 2024/10/07
Started with exciting problem solving and got more or less what we needed but eventually post...
Started with exciting problem solving and got more or less what we needed but eventually post agreement signing things were very slow and couple of days response in from business SPOC. Then multiple changes in pricing and agreed offering ruined the experience.
Pros
Product and capabilities. The system is able to handle the complex cases
Cons
Support mechanism and fluctuations in service offerings, cost & product design
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Value for money calling solution.
Reviewed on 2024/12/06
Our company has recently started using SparkTG and the experience has been good. The adoption took...
Our company has recently started using SparkTG and the experience has been good. The adoption took some time but the SparkTG team ensured that we don't face any major issues with product. I had some integration related requirements with our CRM and ticketing tool, which was feasible.
Pros
East to use and cost effective. The team is very supportive and I didn't face any major issues with the product so far.
Cons
The product is good. But the user interface can be a bit better. Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far.
Reasons for Switching to SparkTG VCC
Pricing and ease of setup. Major features were required and important for us which are available in stock. Also other products had a credit based system which didn't suit our requirement.- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Stable telephony with good feature and customer support
Reviewed on 2024/10/07
It's a great multi-channel contact center solution. We mainly use it for manual, blended and...
It's a great multi-channel contact center solution. We mainly use it for manual, blended and automated outbound dialing. in terms of stability, It is very good and a feature-rich platform...has great customer support and its account managers and relationship managers are helpful.
Pros
User interface is excellent. The dialer is great, fast, secure, stable, easy to use, efficient, and has excellent features.
Cons
Customisation of reports through user interface is not given here and an improvement is required in the agent and campaign and other management interfaces..
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
great Experience and over all solution for the customer facing teams
Reviewed on 2024/12/11
Its great experience over all, able to solve the purpose
Its great experience over all, able to solve the purpose
Pros
The voice quality, easy to access the system, seamless API integration
Cons
few customers are complaining that calls are routing as Spam numbers
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Innovative technology
Reviewed on 2024/10/25
Best in class exprerience over exophone. I really appriciated tech solutions.
Best in class exprerience over exophone. I really appriciated tech solutions.
Pros
Innovation, best solution via technology
Cons
Smoth connectivity over the internet, best solution online platform
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable product with good support
Reviewed on 2024/12/11
Pros
Easy to use and quick onboarding of new users. Essential reports are readily available for viewing and downloading
Cons
Bare bones interface, not very modern. Also the interface is not responsive.
- Industry: Capital Markets
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sparktg feedback
Reviewed on 2024/05/07
Pros
The technology and easy of running our operations through progressive, regressive and GSM features
Cons
All good nothing like that, just support touch base can become better
Response from Spark TG
Thank you Aditya for the review.
We appreciate your feedback and will make sure the service is able to deliver you the best experience. Also, with respect to improving the support touch base further, we will ensure the teams are informed and are actioned accordingly. Thank you once again.
Regards
Manjari Soni
VP- Sales & Marketing
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good platform.
Reviewed on 2024/12/09
Good platform. The dashboard can be further simplified, and reports can be enhanced with auto-trigge...
Good platform. The dashboard can be further simplified, and reports can be enhanced with auto-triggers sent via email at a set frequency.
Pros
Option to hear Live calls anonymously
Reports and analytics
Cons
Option to integrate WhatsApp messages for Autoreply
The phone no. appears as SPAM often which causes drop-offs and people don't pick up calls.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SparkTG VCC serves you great!
Reviewed on 2024/06/25
Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it...
Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations.
Pros
What I most liked about SparkTG VCC (Virtual Contact Center) is its comprehensive and user-friendly approach to streamlining customer interactions and enhancing contact center efficiency
Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations.
Cons
For teams new to the platform, the initial learning curve can be steep. The comprehensive feature set and customization options might be overwhelming at first, requiring substantial training and adjustment time.
Response from Spark TG
Hi Shikha,
Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form.
Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.
- Industry: Food Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Service Provider
Reviewed on 2024/06/13
Pros
The easiest way to get the call details and information on both missed call and call records
Cons
No comments on the above Question. The service is top notch.
Response from Spark TG
Hi Priyanka,
Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form.
Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spark telephony review
Reviewed on 2024/05/24
Pros
Ease to use and deploy, easy to train people
Cons
The reports are not very well structured, user should have rights to create their own customized reports
Response from Spark TG
Dear Parminder,
Thank you so much for your feedback. We really appreciate you taking time to rate our services.
We shall surely look into your suggestion and take it up on priority.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finest VCC service! Go for SparkTG
Reviewed on 2024/10/09
The overall experience with the SparkTG has solely been satisfying. The interface is quite...
The overall experience with the SparkTG has solely been satisfying. The interface is quite diversified, yet simple. In addition to this, the support team along with the account manager works on their toes from the Day 1 of onboarding!
Pros
The overall serviceability of the product and user friendly interface in addition to the on prompt support.
Cons
Have been using it from past 4 months, so there hasn't been anything yet.
- Industry: Capital Markets
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fabulous product!SparkTG VCC made us win!
Reviewed on 2025/01/07
I had been using it along with my team and my business has adapted the tool with a lot of energy.It...
I had been using it along with my team and my business has adapted the tool with a lot of energy.It has made us efficient and helped us scale our operations
Pros
Features are competitive and amazing to use
Cons
Customization needs a bit of scope according to client needs
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Visalynk Feedback
Reviewed on 2024/05/07
So far so good, hoping it remains the way it is as of now.
So far so good, hoping it remains the way it is as of now.
Pros
Excellent service delivery and support for any new tech development or runtime glitches.
Cons
Pricing is a bit on the higher side in comparison to other players in the cloud telephony market.
Response from Spark TG
Thank you Arshad.
We are glad you liked our services and assure you of quality services.
Regards
Manjari
VP - Sales & Marketing
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good product to manage your calls
Reviewed on 2024/05/18
Pros
They have prompt support service . Easy to use
Cons
Some time my clients complaint that they are trying incoming IVR no and they are not able to connect bcoz its show switch off
Response from Spark TG
Dear Anoop,
Thank you for the review. Appreciate you taking out time to review our services.
We shall surely ask the client manager to engage with you to understand the issue and get the same sorted.
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommended - Wonderful experience
Reviewed on 2024/10/29
Recommended, good support by [sensitive content hidden], were able to understand the requirement...
Recommended, good support by [sensitive content hidden], were able to understand the requirement and helped to discover excellent features for my work
Pros
Excellent co-ordination to fulfill the desired output
Cons
dinot find any, as I was able to get through easily
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent services
Reviewed on 2023/07/06
Pros
Services, reports and dashboard features are really helpful
Cons
Some limitations in customisation like Sla etc.
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unique with Features
Reviewed on 2023/06/23
Pros
Features are user friendly and the Interface is also unique
Cons
Nothing least about SparkTG it is loaded with features
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best from the tried
Reviewed on 2023/06/15
Pros
I like pricing, customization as per our request, and ease of use.
Cons
They should have online payment method for bill payments.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
less Manual work
Reviewed on 2023/06/13
Associated from last 6 month & it was ok
Associated from last 6 month & it was ok
Pros
Before this our CC team use to enter leads manual.
Cons
Call duplicity already discussed with SparkTg team but
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Phone Bridge
Reviewed on 2023/06/13
Its fulfilled company required by implementing IVR function
Its fulfilled company required by implementing IVR function
Pros
Easy integration with zoho
Cons
Not got anyone till now
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spark service
Reviewed on 2022/05/25
It's user friendly and easy to use.
It's user friendly and easy to use.
Pros
The tool is pretty easy to use and automated.
Cons
Nothing specific but a few numbers on dashboard should be updated hourly if possible.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Service Provide of Contact Center
Reviewed on 2021/04/30
For the last 3 years, we are using this software. I am highly recommended to everyone to purchase...
For the last 3 years, we are using this software. I am highly recommended to everyone to purchase this product. They are offering support, services, and many more things.
Pros
Quality of Services they are offering in less pricing. When you need any help or support you can contact any time. They are always available for helping the services. Most of the features are covered in one dashboard. Call details of your caller is best part in the services.
Cons
They have to add more features like SMS broadcasting, Whatsapp integration, etc.
Response from Spark TG
Thank you Sheeba for your feedback. We're glad that you are satisfied and happy with SparkTG's services. We assure you quality services and best support.
