VaxCare

4.7 (43)
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Vaccine management software for the healthcare industry

Overall rating

4.7 /5
(43)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

93%
recommended this app
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43 Reviews

Katlyn
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love VaxCare

Reviewed on 2024/12/16

Amazing experience. It really helps the flow of immunizations and ease of not worrying about...

Amazing experience. It really helps the flow of immunizations and ease of not worrying about having stock!

Pros

The ease of use and not having to stress about inventory!

Cons

That we did not have it or utilize the services sooner!

Response from VaxCare Corp.

Hi Katlyn,

So glad to hear that you have had an amazing experience with us! Thank you for choosing VaxCare!

Julie
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of having Vaxcare

Reviewed on 2024/09/03

We have been a customer for several years now and the ease of having the vaccines available.

We have been a customer for several years now and the ease of having the vaccines available.

Pros

The ease of having vaccines readily available. Checking insurance coverage of each vaccine for the patients.

Cons

When the system is down to check the eligibility.

Response from VaxCare Corp.

Hi Julie - Thank you for your partnership over the years and for your feedback. Happy to hear that you have had a great experience with us!

Curtis
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst experience of my medical career

Reviewed on 2023/02/11

This is without a doubt the worst experience of my medical career. We agreed to try Vaxcare because...

This is without a doubt the worst experience of my medical career. We agreed to try Vaxcare because it increased our ability to offer vaccines. However, after having someone drop off the equipment, there was no follow=up by the company. We literally could not use the system for six months and had to repeatedly attempt to contact them. It took them months to get the patient data uploaded, and it all had to be manually entered until it was, which took hours of staff time. The agreement was that they were supposed to purchase our inventory and then supply all the vaccines and compensate us $15 per vaccine for administration. They claimed our vaccine supply as their own, but never paid us for it. They only offered us less than half what we had paid for the vaccines, so we wouldn't have accepted the offer anyway (we were told that they would purchase our supply at our cost, but they never offered that). They now are trying to tell us that we owe them for those vaccines, even though they never purchased them from us. They only paid us $90 total for administering the vaccines for the entire year. That is compensation for only six vaccines, despite administering hundreds of vaccines for them. Their system is supposed to update the state vaccination database, but it rarely works. We had to make an appointment to speak to someone about problems, but they wouldn't keep the appointment. The only communication we had with them was apparently from a low level employee that is uninformed...

Pros

They had vaccines, has promise, but that promise is not fulfilled

Cons

Difficult to ImplementPoor supportWe lost thousands of dollarsDatabase did not always workPatients ended up getting billed for vaccines instead of insurances

Joel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It works for us

Reviewed on 2024/10/16

It has been a blessing for our clinic. It is a cost-effective means for immunizations that fits a...

It has been a blessing for our clinic. It is a cost-effective means for immunizations that fits a small rural health department perfectly. We greatly appreciate VaxCare's willingness to listen and work through any issues. It has been a true partnership.

Pros

Convenient, cost effective, and the ability to adapt it to our practice.

Cons

We have not encountered major issues. There are technical glitches on occasion, but nothing major.

Response from VaxCare Corp.

Hi Joel,

Thank you for the review! We are glad to hear that we have been a blessing for your health department. Thank you for your continued partnership!

AUDREY
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great program for small rural health departments

Reviewed on 2024/09/11

We have been with Vax care since 2015 and have always had a great experience when it comes to...

We have been with Vax care since 2015 and have always had a great experience when it comes to meeting the needs for our community.

Pros

Vax care is a great program for vaccines for all ages, especially in the rural area's. Inventory management is easy and ordering vaccine and supplies is an easy process as well.

Cons

nothing at this time, we have always had a great experience working with them.

Response from VaxCare Corp.

Hi Audrey,
Thank you so much for your continued partnership with us. I am glad that VaxCare has been a great solution and an easy process for your rural health department.

Susan
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vaxcare is an awesome tool!

Reviewed on 2024/10/31

My experience with VaxCare has been nothing but top notch!

My experience with VaxCare has been nothing but top notch!

Pros

We are able to provide risk free vaccines, the VaxCare system is so easy to use and provides us real time vaccine coverage which has increased the number of vaccines we give, easy inventory management, and the support team is promptly responsive, knowledgable and efficient in answering questions or solving issues.

Cons

Can't think of anything I don't like about it.

Response from VaxCare Corp.

Hi Susan,
We are glad to hear it! Happy that we have been an awesome tool for your practice. Thank you for your review!

HEATHER
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10 OUT OF 10!!

Reviewed on 2024/11/06

I DEAL WITH THE SUPPORT TEAM OFTEN DUE TO MY INCOMPETENCE ON THE COMPUTER SCHEME LOL THEY ARE THE...

I DEAL WITH THE SUPPORT TEAM OFTEN DUE TO MY INCOMPETENCE ON THE COMPUTER SCHEME LOL THEY ARE THE EASIEST TO DEAL WITH AND ALWAYS SO VERY NICE. 10 OUT OF 10!!

Pros

VAXCARE IS A VERY EASY SYSTEM TO USE AND IF SOMETHING HAPPENS THAT I DON'T KNOW WHAT TO DO IT IS SO EASY TO CALL THE SUPPORT TEAM AND THEY ARE ALWAYS MORE THAN WILLING TO HELP!

Cons

I HAVE NOTHING NEGATIVE TO SAY ABOUT VAXCARE!

Response from VaxCare Corp.

Hi Heather,

Thank you for the positive feedback! Happy to hear that your experience has been 10/10!

Jonathan
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VAXCARE IS A MUST!

Reviewed on 2024/07/17

Pros

Easy to use, verify patient insurance coverage, bidirectional to GA Immunization Registry

Cons

Nothing; I do not have to purchase vaccines

Response from VaxCare Corp.

Hi Jonathan! Thank you very much for your review and continued partnership - we appreciate your feedback!

Steven
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy with the service!

Reviewed on 2024/09/13

Overall, our experience with has been excellent and we would happily recommend VaxCare to any...

Overall, our experience with has been excellent and we would happily recommend VaxCare to any practice!

Pros

Easy to use, vaccines are sent to us automatically.

Cons

Sometimes supply is limited but not usually an issue for us.

Response from VaxCare Corp.

Hi Dr. Manning - Thank you so much! Happy that your experience with us has been excellent!

Dana
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So Glad We Have VaxCare

Reviewed on 2024/12/18

I wish I had VaxCare 3 years ago. I would have much less gray hair and slept many more hours...

I wish I had VaxCare 3 years ago. I would have much less gray hair and slept many more hours instead of tossing and turning at night.

Pros

VaxCare takes the guess work out of the billing process

Cons

I can't think of a thing. The whole process is fast and easy.

Response from VaxCare Corp.

Hi Dana! We are happy to hear that your experience has been great! Thank you for your continued partnership!

Stacey
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VaxCare Wyoming

Reviewed on 2024/09/09

This program is very beneficial for our community.

This program is very beneficial for our community.

Pros

The ease of the program. It is great for the community.

Cons

Sometimes the count is off. But that is easily fixed.

Response from VaxCare Corp.

Hi, Stacey - Thank you so much! Your feedback and partnership is greatly valued! We are happy to hear that VaxCare has been helpful for you and your community.

Laurel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Recommend.

Reviewed on 2024/09/06

Great! The communication is excellent. I love the reminder emails we get when it's time to order;...

Great! The communication is excellent. I love the reminder emails we get when it's time to order; It helps our practice stay on track. Especially with the Forecast feature. It keeps us prepared for cold and flu season.

Pros

Ease of use. The layout of the website is simple and communication is great.

Cons

The website periodically won't load when toggling between menu options.

Response from VaxCare Corp.

Hi, Laurel - Thank you very much for your feedback! We are happy to hear that you have had a great experience with us and that we are able to keep your practice on track!

Herlinda
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Director of managed care, medical assistant supervisor

Reviewed on 2024/08/20

I had the best experience with vaxcare no issues

I had the best experience with vaxcare no issues

Pros

super easy to you the system. I truly enjoy using the system

Cons

nothing everything works great, I have no issues

Response from VaxCare Corp.

Hi Herlinda, thank you very much for your review and continued partnership! We appreciate your feedback!

Lisa
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great company!

Reviewed on 2024/07/03

We have worked with VaxCare for over 10 years and I've never had a problem that wasn't easily...

We have worked with VaxCare for over 10 years and I've never had a problem that wasn't easily resolved.

Pros

VaxCare is very easy to work with. They keep our vaccine stocked without delays. It is great to be able to offer private insurance vaccine without the hassle of becoming a provider and billing the insurance companies.

Cons

Sometimes their website is slow with eligibility checks, creating a longer wait for some patients.

Response from VaxCare Corp.

Hi Lisa! Thank you so much for your review and for 10+ years of partnership. We are glad that VaxCare has been an easy and beneficial program for you.

Kristy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Public Health Director

Reviewed on 2024/10/16

Pros

VaxCare is a cost-effective way to provide vaccine coverage for patients who have private health insurance or are private pay.

Cons

We are unable to transfer vaccines that are expiring soon (within 3 months) to another facility.

Response from VaxCare Corp.

Hi Kristy,

Thank you for the review and your continued partnership!

Megan
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easy process

Reviewed on 2024/06/10

Vaxcare has really been great for our small clinic. It takes the billing out of our hands.

Vaxcare has really been great for our small clinic. It takes the billing out of our hands.

Pros

It is very user friendly; easy to keep track of our vaccines

Cons

Running Medicare- and it's not even a big deal- it takes time to run patient's Medicare and then have to have the patient sign for it as well

Response from VaxCare Corp.

Hi Megan! We are glad that we have been a great solution for your clinic. We understand that Medicare does take time to run - we value your feedback on this matter. Thank you again for your review and continued partnership!

Cynthia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Survey for vaccines

Reviewed on 2024/12/11

Good. Good customer service. Reasonable price

Good. Good customer service. Reasonable price

Pros

Having vaccines in house convenient easy to use

Cons

Having to order Vaccines Then wait on them.

Response from VaxCare Corp.

Hi Cynthia,
Thanks for the review! Glad to hear that VaxCare has been convenient for your practice!

vijaya
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

great product but needs better communication

Reviewed on 2024/08/08

Great product to help the busy practices, I strongly feel like, better communication on preventing...

Great product to help the busy practices, I strongly feel like, better communication on preventing inventory losses /partner claims and insurances out of network can be better. Also would hope physical training in person can solve the problems.

Pros

organized, time saver, financially viable

Cons

losing money on partner claims,not communicating with us about tricare and umr insurances being out of network

Response from VaxCare Corp.

Hi Vijaya, I'm glad VaxCare is helping your team save time and money and stay organized. That's our goal! We would love to learn more about how we could help with communication. We have a current initiative in beta right now that provides regular communication about inventory loss and partner bill. If you would like to be included, please email me directly. Gartner will include my contact info via email. Thanks

Gayle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Positive Experiences with VaxCare

Reviewed on 2024/06/13

Only positive experiences. Very knowledgeable and pleasant customer service when needed.

Only positive experiences. Very knowledgeable and pleasant customer service when needed.

Pros

Ease of setting up with our office and experienced support when needed.

Cons

Can't think of a thing at the present time.

Response from VaxCare Corp.

Hi Gayle! We are glad that you have had a positive experience with us. Thank you for your positive review!

Erin
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Service

Reviewed on 2024/10/16

Vax Care has been easy to work with. From training to customer support.

Vax Care has been easy to work with. From training to customer support.

Pros

Vax Care is an easy system to use & walk through to do everything from inventory to checking plan coverage before administering a vaccine to a patient.

Cons

I have not had a bad experience with Vax Care.

Response from VaxCare Corp.

Hi Erin,

Thank you so much for this review. Happy to hear that you have had a great experience with us!

Ginger
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Family Practice review of VaxCare

Reviewed on 2024/08/20

It took a while to get use to their program.
They did go thru a employee change and it was for the...

It took a while to get use to their program.
They did go thru a employee change and it was for the better.
Now I get my vaccines when needed and inventory stays correct on both their side and our side.

Pros

Having them on board with our practice has been able to save us time and money. Keeping up with inventory is much easier.

Cons

They decide when it is time to send more vaccines.

Response from VaxCare Corp.

Hi Ginger! Thank you for your positive review - we are glad you are able to get your vaccines. Thank you for your partnership!

Ally
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Had high hopes, but disappointed

Reviewed on 2023/03/09

It hasn't been smooth sailing, we are looking to drop.

It hasn't been smooth sailing, we are looking to drop.

Pros

Helped shorten work flow of the vaccination process, helped save us money- not a whole lot, especially when we factor in the amount of time the issues we've had to deal with.

Cons

They don't handle VFC, they take a large portion of admin fees, they bill my patients for high amounts that are out of network from their PC (they get confused because the invoice is from a random doctor in FL). The scanner is faulty and takes a few times to register the vaccine. The customer service is terrible.

Divina
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlines Vaccine Workflow

Reviewed on 2020/09/16

The customer service is great - all the reps are kind and patient. Emailing the team is also...

The customer service is great - all the reps are kind and patient. Emailing the team is also another great option, as they respond within 24-36 hours. There are some barriers when talking about patients, as they don't first ask for DOB or ACCT #, so at times, I'm having to spell a patient's last name that could be very similar, i.e. Johnstons, Howards, etc...

Pros

When it comes to checking out vaccines for patients, it automatically prompts you if the vaccine is out of age range. It is an added safety feature - given vaccines can look similar, it does a double check to ensure you're administering the appropriate medications.
I also appreciate the automated system of sending vaccines. After doing weekly inventory and having set thresholds for certain vaccines, it takes the guesswork out of when to order and even the act of having to order.

Cons

It doesn't quite capture the expiration dates consistently. We are finding some vaccines need to be removed 1-2 weeks after the expiration date and it's a concern for safety as well.

Angie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Easy to use but doesn't always work

Reviewed on 2020/08/07

Pros

The product is somewhat easy to use when it works. I like the fact that we can check inventory and orders that are ready to ship.

Cons

When checking eligibility it will sometimes does not work. I really struggle with getting signed consents to Vaxcare. They are supposed to be uploaded but for some reason they never make it to them. There is no way partner bill so that is very confusing when it comes to who billed what.

Response from VaxCare Corp.

Hi Angie, thank you so much for the feedback. I understand there was an intermittent issue with our eligibility on the Friday that you filled this out. I assure you this was temporary. Our eligibility messaging speed is 4.0 seconds on avg for the year. If consent forms and PB doses are causing you any trouble, I will have your Customer Success Advisor reach out and consult with your team. The system is updated and configured to accommodate these workflows seamlessly. We will make sure your team feels confident in their use and the results it produces. Thanks again for the feedback.

Kerri
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Health Department Review

Reviewed on 2020/08/11

weighing other options now

weighing other options now

Pros

This product was easy to set up and begin using. We like that we know patient eligibility right away during the check in process. We have always had our flu shots available before others in the area, even during the shortage.

Cons

The vaccine ordering process is very cumbersome-the system will only allow vaccine to be ordered at certain times, IF you are below a certain level, unless you go through certain "hoops". With back to school clinics, flu season, and many other clinics, it can be challenging to have to spend multiple days explaining to a customer service rep WHY you need vaccine. Let the ones giving it have more control over the ordering process. Also, why are you not billing secondary insurance companies with Medicare? This is really a big miss VaxCare