Ideagen EHS Reviews

The streamlined the claims reporting process, OSHA 300 process and the BBS module.

Learning Management is difficult to use on the mobile app which creates difficulties in completing training for warehouse, drivers and yard workers.

We were sold on Process Map because it had all of the features we needed in one place - LMS/Claims/Audits.

It is terribly confusing. There are so many back end fixes, etc. You need a full time person to be an administrator at your company, a SME. Otherwise, it is beyond frustrating and unusable.

Ease of use and customer support. The customer support meetings are essential for my company which is ever changing

Audit module - made great improvements but still not as user friendly as others.

Set up was a breeze, customization is available, the customer service organization is very responsive, we didn’t have to buy the entire package, it’s easy to add new modules as our programs mature.

Global regulatory specific applications can sometimes be an issue for recordkeeping and reporting. The languages that are available are not always 100% accurate. However, I’ve noticed in ProcessMAP is working on improvements and routinely corrects these concerns with upgrades and notifications from users.

The dashboards are fantastic. They go beyond just line, bar and pie charts. Easy to change up the dashboard. Has a feel like pivot table charts but look great. Reasonably priced.

Condescending sales and on boarding team. I couldn't move past the demo. If I was treated that way as a Manager I couldn't risk my employees being exposed to that.

First of all this manufacturer of programs, has 16 years in the market, being used in more than 100 countries, being available in several languages.
Allow reliability and security in the safekeeping and handling of information.
Allows technical support by the manufacturer.
It allows the integral management of information, both from mobile terminals and PC's

It is a program in my opinion expensive, you can get a DEMO but by contacting the manufacturer.
The program only handles standards of the OSHA standards.

It is highly customizable. It is great for producing reports.

Because there is so many features it takes a lot of training to be able to learn how to do everything.

ProcessMAP is an excellent tool to organize your daily and annual activities and goals, accomplishments throughout the year are easily communicated up for reviews. The tool is also extremely helpful in tracking incidents and training for regulators. When we are audited, this tool helps us easily cruise through an audit while impressing auditors without having to run to a filing cabinet.

Insight is difficult. Sometimes, customer service can take too long.

System Capabilities, App Customization, Developmental Training, User Friendly and Customer Care.

We feel the love from our appointed Customer Relationship Manager Cytoshya Lamey . We have determined scheduled "HANDS ON" meetings to work on system improvements. This lady is highly professional, very knowledgeable and funny. Thank you Toshya for everything you do for us!

It would be a dream come true if this software would integrate with our ERP.
Corrective Action Escalation to Management please.

Easy to use and implement. Customization features are available for increased utilization.

Some of the Audit Module components are unnecessary or repetitive. You have to pre-determine your response fields and free text is unavailable.

I like the ability for the app features on it unfortunately since we only grant limited use of phones on the floor, it makes this feature limited.

The Document Control is not as intuitive as I would like. I get complaints from users who try to select a document to open but get the edit field because the icon to open the document is on the right. It would be nice if the icon to open the document could be the first thing they see after the title.

The best part of the audit module software is the interrelationship with the other modules in this platform.
In addition the ability to customize the audit questions to our companies processes was easy to do.

An improvement for the software would be simplifying the access to the users. This is a bit cumbersome.

The different modules can be purchased separately allowing 'build to suit' needs and budgets. It consolidates all EHS related information - safety and environmental incidents, sustainability metrics, industrial hygiene, auditing, compliance calendars, and task management - in one place! Powerful reporting tools available.

Sometimes had that "I wish I knew that earlier" feeling after implementation. Challenging to customize fields and have that carry through all areas of the system. Cognos tool requires a lot of training

System easy to use from a user and admin point of view. If any issue arises, CSM is knowledgeable and can help correct most issues on the spot.

There are a few quirks with the system that could be improved. Past audits questionnaires are impacted once their protocol is altered for future audits. Additionally, there have been some delays and difficulties with HRMS integration, not so much the fault of the system but with the process as a whole. Overall happy with the system aside from the aforementioned items

The Incident Management System is set up well to get to the root of problems and assign action items to prevent the problems in the future and track the action items to completion.

The system can sometime not be flexible enough for our needs (more incident categories)

Ability to create a new template for capturing compliance measures.

Limitations on features for notifying users for compliance completion.