Adit Reviews

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82 Reviews

- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
5 Stars for a truly collaborative marking partner
Reviewed on 2021/09/28
Pros
I love that I have a dedicated account manager and team that is super responsive and collaborative. The offerings are always expanding with new features and capabilities… and without any add on costs! I think Adit must have plans to take over the market space for all things dental. It’s such a great way to simplify what could be contracts and systems from a large number of vendors.
Cons
Sometimes the newest features are a little rough around the edges at first release, but I so much appreciate the continuous new stuff they keep doing. And, they keep refining everything so the rough edges get smoothed out quickly.
Response from Adit
Hi Glenn,
Wow, you blew us away with your review! Thank you for taking the time to leave us such detailed feedback.
You caught us, we do have plans to take over! Your support and the backing of all of our wonderful clients makes it possible! We take all feedback to the table to constantly keep expanding and refining our product and services.
We've officially launched 6 new modules and 25+ features in 2021 alone and there's more in store for 2022. Thank you for your continued support as we continue to build the #1 Dental Practice Management Software on the market.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dental office appoontment confirmation and scheduling
Reviewed on 2023/10/04
It's been a great asset to the office. Was a good replacement for the old system.
It's been a great asset to the office. Was a good replacement for the old system.
Pros
The app is the best feature. We can send out review requests automatically.
Cons
Nothing really missing. Some of the customer service reps are difficult to understand.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
close to 5 months and the website in not done. I spent a lot of time to instruct the people...
Reviewed on 2023/03/20
Delay in starting the website,
Delay in starting the website,
Pros
It seemed to be a good company from advertisement
Cons
Delay, delay, delay and not doing what is requested to be done or what is listed in the contract
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Should have started with Adit sooner
Reviewed on 2023/09/08
Everybody has been helpful, knowledgeable and solves our issues.
Everybody has been helpful, knowledgeable and solves our issues.
Pros
Technology features that integrate with our current software. Ease of patient registration which saves time of our front desk. Great support team.
Cons
All the features are not active yet. They are still new with the technology bundle, but they are constantly enhancing the service, but its not all there yet.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Adit Review
Reviewed on 2023/06/19
Pros
Very Friendly Service. Excellent results. Integration with practice management software was seamless. Would highly recommend.
Cons
Practice SEO dashboard to monitor monthly progress feature is missing.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Adit
Reviewed on 2023/04/05
Pros
Adit has been a great addition to our office. We use on a daily basis for confirmations as well as messaging with patients. We find the ease of communication to be very helpful. It is nice to have someone working on our patient portal to be sure it matches our online profile within Google. Customer Support has been great, anytime I have a question they are quick to respond.
Cons
Adit is still new and coming up with new features and designs. They have a lot of reports for office productivity but you cant print them. There is room for improvement in ease of use and transportability among the platform and our dental software.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Financial Coordinator
Reviewed on 2023/08/21
Great
Great
Pros
help desk, they were very helpful each time I've called
Cons
no comment, I have not work with adit long enough to answer
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great seervice
Reviewed on 2023/03/28
Pros
They offer a ton of features to make it easy to communicate with patients
Cons
There is not much to not like. I don't have any complaints
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Technology/Good dental software for office management/ Excellent tech.
Reviewed on 2023/04/06
[sensitive content hidden] are very helpful !
[sensitive content hidden] are very helpful !
Pros
Adit has been a major help to our organization and growth. The software and team have been essential in helping us make better decisions and work together as a team. We're grateful for their help and are constantly amazed at how well we function without them.
Cons
Team is always a few step ahead of the tech and updates. Nothing really that we don’t like!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User friendly platform
Reviewed on 2023/03/28
Adit has allowed us to have a greater digital footprint and made it easier to attract patients to...
Adit has allowed us to have a greater digital footprint and made it easier to attract patients to our practice.
Pros
Platform offers users a multitude of features that are easy to use, deploy and that help manage their appointments and patients.
Cons
Not fully integrated with our scheduling software, which prevents us from using all of the features that are included.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform
Reviewed on 2023/03/28
Pros
On the day to day [sensitive content hidden] is helpful and useful for both employees and patients. The user friendly software makes it less intimidating than most. The desktop popups and the application are easy to navigate.
Cons
More options for mass texting for specific appointment reminders.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Consultant using Adit in multiple locations
Reviewed on 2023/03/21
Very satisfied with the services.
Very satisfied with the services.
Pros
The integration of marketing, patient communication, phone system and the analytics all under one platform is amazing.
Cons
Communicating with support and direct access to high level managers.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great software for dental office
Reviewed on 2023/03/09
We used to have a different software that we used only for appointment reminders and confirmations....
We used to have a different software that we used only for appointment reminders and confirmations. With Covid and the use of patient screening forms, ADIT was able to combine the functionality of the previous software with additional features.
Pros
Appointment reminders and medical forms. Connected with PMS for automatic notifications.
Cons
Synching with PMS can be slow sometimes.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer services
Reviewed on 2023/03/22
Pros
Quick response, and great customer service.
Cons
We are still trying to implement more tolls in our day to day work flow
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
5 stars
Reviewed on 2023/02/14
Pros
Easy to use, one platform and customer support is amazing.
Cons
So far, nothing negative to report on this product
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Adit review
Reviewed on 2021/10/23
Adit has addressed my issues promptly. Every time I file a bug report, I am contacted by a Team...
Adit has addressed my issues promptly. Every time I file a bug report, I am contacted by a Team member and my concern are addressed immediately.
Pros
Consistent Reliability and functionality e.g. Online appointment and Text Messaging. Adit is consistently working hard to introduce new features for the customer. Very reliable in tracking phone calls and request for appointment
Cons
Text Messaging should be enhanced to match SolutionReach & Lighthouse feature set.
Response from Adit
Hi Sohail,
Thanks for taking the time to leave us such a detailed review! It's been a pleasure to serve you over the past 2 years.
Consistency, reliability and functionality are three major pillars of our company and it's reassuring to know that they are also the reasons why you continue to trust us with your practice.
Thanks to your support and our team's hard work, we launched 6 new modules and over 25 new features/enhancements in 2021 and there's more to come next year!
We've relayed your text messaging feedback to our Product team and they would like to hear more from you about how you think this feature can be enhanced. If you could send some details to [email protected] we'd love to collaborate with you on this.
Thanks for continuing to choose Adit!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Adit review 1
Reviewed on 2023/02/15
Eliminates a lot of phone calls and customer contact
Eliminates a lot of phone calls and customer contact
Pros
Easy to use and has a mobile app that we can use on our phone
Cons
I wish I was more proficient using adit. We are currently watching training videos which are very helpful.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tech support
Reviewed on 2021/11/11
Fantastic- they’re professional and responsive and their tech support is top notch and bundled with...
Fantastic- they’re professional and responsive and their tech support is top notch and bundled with the marketing package
Pros
Appointment reminders, google review help
Cons
Only thing is possibly social media management, however it’s difficult as social media is so personal
Response from Adit
Hi Erin,
Thanks for leaving us your feedback!
Our Tech Support team wanted us to thank you for your kind words!
It's also good to know that appointment reminders and reviews are helpful for you.
As for social media, you're right, it can be tricky to manage because it's always changing but our experts have always found a way get results. We would love to know more about your specific challenges. Would you mind sending us some more details related to your unique experience so we can find a way to make it easier?
Emailing [email protected] would be the best way to relay the info.
Thank you!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Adit is amazing for our marketing and lead generation
Reviewed on 2021/10/03
We love Adit! Easy to use and great customer service!
We love Adit! Easy to use and great customer service!
Pros
We love the prompt customer service Adit offers as well as helping us to stand out as leaders in health care in our community.
Cons
It didn’t integrate with our software which is why we weren’t able to utilize many of Adit’s other features.
Response from Adit
Hi Felicity,
Adit loves you and your team too! Thanks for taking the time to write us a review.
You and your team are the superstars and it's a pleasure to be a part of your success in your community.
Adit is growing and scaling like never before and we hope that someday soon our integrations will expand to work with software outside the dental industry.
Until then, thank you for trusting us with your marketing, website and lead generation needs!
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good service but needs improvement
Reviewed on 2021/04/20
Overall I'm very happy. Just some minor adjustments specific to our field, but other than that we...
Overall I'm very happy. Just some minor adjustments specific to our field, but other than that we are pleased.
Pros
I like the ease of this software and how helpful the customer support is.
Cons
I dislike the lack of control over certain content. EG: Review requests have no frequency or limitations. For our dental office (which was not on the list of organizations to choose from), we sometimes see patients multiple times a week and the number of review requests can be overbearing. In addition, the notifications are hard to read as well and seem to get lost- even with the notification tab.
Response from Adit
Hi Hannah,
We appreciate you taking the time to leave us detailed, constructive feedback!
We're so glad to hear that our software is a breeze to use and that our support team has been so helpful to you.
We apologize for missing this comment and not responding sooner. Since you left this feedback, we've made some pretty big changes to our platform which included review request limitations (maximum of 2 every 60 days so your patients are no longer bombarded) and our notifications have undergone several updates to improve their readability.
We appreciate all feedback, especially when they are suggestions on how we can improve. Thanks again for taking the time!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Owner
Reviewed on 2021/10/08
Great experience
Great experience
Pros
It has all features in one place. Phones, online forms, reminders, reviews
Cons
I like everything about it. They keep adding new features
Response from Adit
Hi Hanuman,
Thank you for your stellar review!
We're happy to hear that you're benefiting from all the new modules and features we released this year.
We take our client feedback seriously and use it to evolve our platform to fit their needs. So thank you for letting us know we're on the right track!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible
Reviewed on 2022/11/08
Pros
I thought the phones but they only work half the time!!!!
Cons
EVERYTHING! We have had nothing but problems.
Response from Adit
Hi Tonya, we are so sorry you and your team had a negative experience with our platform and services. It's never easy to hear that a customer regrets choosing us, not just because we did not live up to expectations, but because it means we inconvenienced you.
At Adit, we believe in transparency and doing the right thing even when it's hard. This includes taking feedback like this and using it to fuel our collective mission to make life easier for practices and teams like yours. We hope you were able to find a software that exceeds your expectations and is a good fit for your awesome team. All the best to you! - The Adit Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Adit friend
Reviewed on 2021/12/09
very good
very good
Pros
The website and patient ease of making appointments seeing reviews
Cons
not sure will leave it blank for now .
Response from Adit
Hi Rima,
Thanks for your review!
We're so glad to hear that your patients find it easy to book appointments. Thanks for trusting us with your practice for the past 2 years!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely Helpful!
Reviewed on 2021/09/23
Pros
Adit goes above and beyond to help our office communicate with our patients from online appointments, appointment reminders, accessible texting communication, online paperwork, and so much more!
Cons
Nothing Adit is great! Even if you have a small issue their support team reached out and will fix any problem very quickly!
Response from Adit
Hi Jazlyn,
Thank you for going above and beyond to leave us a review! We're so happy to hear that our platform and customer service are 5-star worthy! Thanks for for your positive feedback.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Adit
Reviewed on 2021/04/20
Pros
We love the patient forms that can be emailed to the patient and filled out without the need for them to be printed out. Also love the automatic appointment reminders and the option to book new appts online.
Cons
Sometimes as new features are rolled out the process can be glitchy.