Adit Reviews

I love that I have a dedicated account manager and team that is super responsive and collaborative. The offerings are always expanding with new features and capabilities… and without any add on costs! I think Adit must have plans to take over the market space for all things dental. It’s such a great way to simplify what could be contracts and systems from a large number of vendors.

Sometimes the newest features are a little rough around the edges at first release, but I so much appreciate the continuous new stuff they keep doing. And, they keep refining everything so the rough edges get smoothed out quickly.

Appointment reminders and medical forms. Connected with PMS for automatic notifications.

Synching with PMS can be slow sometimes.

Overall simplicity, integration and analytics

Phones - I had an emergency the other morning and our protocol is to call 911 immediately. It was at the time that I found out that we DON'T HAVE 911 CAPABILTY WITH OUR PHONES. After several attempts at 911 with our phones, we switched to a cell phone to call 911. When I call Adit there response was "yes we know we don't have 911 capability but it will be with the next phone release in 30-40 days. They said they tell the client during on-boarding, of which I would have raised a red flag and said "No thanks". Why would a medical facility have a phone system that doesn't support a 911 call. Unheard of in this day of age. Needless to say, very disappointed and realize that I was over sold. This is outside of several other "development" issues that I am still working through.

They have build many products under one roof that I used to have to get from several different vendors.

I like to customize much more than most so even more customization would be nice for me

I like the ease of this software and how helpful the customer support is.

I dislike the lack of control over certain content. EG: Review requests have no frequency or limitations. For our dental office (which was not on the list of organizations to choose from), we sometimes see patients multiple times a week and the number of review requests can be overbearing. In addition, the notifications are hard to read as well and seem to get lost- even with the notification tab.

Adit - the software and the team - has been key to our improved organization and growth. The analytical data has helped us to make better decisions and the team approach has meant that we have ally’s to help us along the way. We are so thankful and wonder how we ever made it without them!

Everything is user friendly and occasional glitches are quickly addressed.

Easy to use, one platform and customer support is amazing.

So far, nothing negative to report on this product

Love how easy to use and intuitive it is. I also love the reporting/data.

Nothing comes to mind, I find this software to be very good.

Ease in using the software and like the accuracy

I would like to eventually have e scripts on the software

Easy to use and has a mobile app that we can use on our phone

I wish I was more proficient using adit. We are currently watching training videos which are very helpful.

That we got rid of it. It was cheaper than the other software we viewed but it was nothing compared to what they promised. STAY AWAY!!!

Everything. We spent over 100 hours working with their [SENSITIVE CONTENT] personally to try and fix their problems but the phone quality was terrible, they outsource all their techs and it was about 20% as good as Weave

I enjoy using Adit since it seamlessly integrates with my practice management software. It is a platform that combines everything from the VOIP phone system, appointment confirmation, online reputation management, patient form management, patient payment solution, marketing, and finally analytics. As the CEO of my company, I spend most of my time working with analytics. They have done an amazing adding many layers to the analytics side and I thoroughly enjoy using it on daily basis. I plan and set my business goals around numbers so I appreciate the level of sophistication that comes with the data.

There have been many improvements more recently and most of my concerns have been addressed. However, I really would like to see the documents and forms that patients receive and fill out automatically upload into their charts instead of us having to download and upload them. That would be a huge time saver.

Consistent Reliability and functionality e.g. Online appointment and Text Messaging. Adit is consistently working hard to introduce new features for the customer. Very reliable in tracking phone calls and request for appointment

Text Messaging should be enhanced to match SolutionReach & Lighthouse feature set.

At first, I simply appreciated that the software allowed me to get rid of a lot of stand-alone products that I was having to log into and maintain (and pay for!) But they keep us because of the ease of use and frequent upgrades and improvements. Their response time and customer service is a welcome bonus too.

As a long time user, I went through a lot of the growing pains associated with a new platform. There were moments of updates and learning curves that came rapidly, not sure that necessarily a “con” though. I obviously don’t mind it too much if I’m still a satisfied customer.

The price to value ratio is amazing and they continue to add new features at no cost! the software is easy to use, and it's very helpful to have all the tools you need for patient communication in one place.

It's not always easy to navigate the settings, and some of the features the software has to offer. Improvements are implemented pretty fast though. Lately, the hold times for the support team have been rather long.

- Sends new patient packet forms to new patients (sometimes)

- Patients receiving inaccurate appointment times- Phones recording calls despite manager requesting that our calls are not to be recorded for patient confidentiality - Patients either being spammed with reminders, or not receiving reminders at all

Love Adit because they made and the process to get a new website very easy. The monthly updates on SEO and pay per click is great because they show how we're improving each month and also record the calls and coach on the calls that we don't convert so our team to go back and reach out to the patients to see if we can convert them. Great benefit! It also tracks missed calls which have been very helpful!

The Adit phones don't have all the capabilities/features as Weave does so we still have that cost so hopefully, they'll keep updating their features so we can use Adit for everything.

Easy to communicate with patients, view phone records, keep communication with patients, reminders and confirmations. I also like that we go to ONE single software for multiple uses. In additional the ablove benefits, it also includes our SEO and digital marketing services. Their Customer Support is TOP NOTCH

Text to pay features are not currently available. Their VOIP product is a work in progress. Hard to transfer calls between phones and access voicemails from patients.

Great marketing team. [SENSITIVE CONTENT] is always very thorough and friendly. Gives great suggestions for marketing. Always giving ideas and tips to improve and grow the practice. [SENSITIVE CONTENT] is very thorough on the recap emails. Harsh makes sure all details are added on the website. Love the phone app.

Syncing dates and appointments on phone app

Comes with services already like srp and site development. Lots of analytics

Occasional bugs. They fix them though after given feedback.

Nothing is exceptional compared to weave or demand force, the selling point was the low price point and the promise of customer service.

The functionality of the product is not comparable to Dentrix patient forms, nor weave patient management. The integration is sloppy and the customization is non-existent. There was no follow through after the initial sales and onboarding call, they just take your money send you phones and then nothing. The customer service promise of a 5 minute wait gets you to an untrained call service which then puts you on an hours long call back que after wasting your time on hold. But they "answer in less than 5 minutes."

We use the platform for any aspects and really enjoy the communication between the office and patient. The reports and audio recordings help us coach and train to ensure we are providing the best patient experience.

The only thing I would change is being able to provide a more up to date reporting system.

Appointment reminders, google review help

Only thing is possibly social media management, however it’s difficult as social media is so personal

Did a good job at garnering reviews for the office.

Promised features that either never were implemented or came way later than expected. Confirmation for appointments would sometimes not work properly.

The platform and ease of use for all users.

At times the software can freeze up.