Club OS

4.2 (194)
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Sales engagement and marketing automation platform for gyms

Overall rating

4.2 /5
(194)
Value for Money
4.1/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support
4.2/5

85%
recommended this app
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194 Reviews

Luke
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Club OS is a solid fitness center software

Reviewed on 2019/12/03

There is other fitness center software out there that is very comparable, but Club OS is a good...

There is other fitness center software out there that is very comparable, but Club OS is a good choice, especially when you are doing any sort of scheduling.

Pros

Club OS is easy to use but also very straightforward. It is used more to increase overall revenue of your fitness center rather than a day to day functional software.

Cons

Club OS is great but is primarily better for scheduling with clients, not using as a general fitness center software.

Judy
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Club OS

Reviewed on 2018/12/27

We have a lot of clients that use Club OS. We are finding that more and more of our franchise...

We have a lot of clients that use Club OS. We are finding that more and more of our franchise clients are requiring their franchisees to use them.

Pros

We like that we have a console with Club OS. When we get a new client that uses them, we email our Club OS contacts to have them added and in most cases, they are added within minutes! Their team is always friendly and courteous.

Cons

It would be great if you could download reports from their site, in addition to them being emailed.

Steve
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Trainer entering appointments. Checking session count. Checking on clients arrival at gym.

Reviewed on 2017/08/31

A paycheck

A paycheck

Pros

Ability to review my session count and account of client (primarily for remaining sessions and history).

Cons

The screen is not sized to the monitor, it's SMALL. Old, non active members of gym appear on lists when one is looking up a client and if a client has rejoined the gym the expired/ the active one shows up. For the session verification function this is excess information that should be archived for administrators. It just gets in the way for me.

Jaqueline
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very easy to use and train new employees on

Reviewed on 2017/08/21

It allows for easier access to trainer availability as well as easier prospecting logs.

It allows for easier access to trainer availability as well as easier prospecting logs.

Pros

The ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment.

Cons

The inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet.

Magda
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ClubOS can schedule, send reminders, & keep notes. Some features could stand to be improved.

Reviewed on 2017/09/06

Scheduling and member notes all in one place.

Scheduling and member notes all in one place.

Pros

Integrates (somewhat) with Club Hub, can access client notes as well as track measurements. It's easy to access member information and text/email them through the computer (BIG pro here!). Notes help keep staff organized and on the same page.

Club OS customer service is always prompt and quite helpful!

Cons

Some parts of UI are clunky and could be significantly improved. Notes don't always sync with Club Hub, resulting in having to either have both programs open to see member notes or manually sync to see them all through Club OS.

Eva
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not the smartest software

Reviewed on 2018/01/09

Benefits are ease of use, Datatrack connectivity, and prospects coming through in a timely manner...

Benefits are ease of use, Datatrack connectivity, and prospects coming through in a timely manner for followups.

Pros

I enjoy Club OS for the ease of connecting with prospects, managing their interactions, and having them come up for follow ups in a timely manner.

Cons

I HATE how disconnected the emailing is. I want to have a conversation on the same thread if a prospect responds. This creates a lot of unnecessary confusion. If there were options to start a new thread, that would be ideal. Also there's still a lot of disconnect between Datatrack and those two systems are what my company uses most.

Thomas
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Club Standards

Reviewed on 2018/08/27

Exceptional. However, there has been multiple times the system has crashed during prime-time hours...

Exceptional. However, there has been multiple times the system has crashed during prime-time hours or on closeout days!

Pros

I enjoy the ease of use! Constant updates to improve functionality and utilization! Great club system to keep track of guest and manager my book of business!

Cons

There is no mobile version. I'm not always at my desk, in actuality, I'm 90% away from my desk. Being able to pull up systems on a mobile app would be beneficial!

Stephanie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We use it everyday at my job. It's makes my job so much simpler than it's ever been.

Reviewed on 2017/08/17

The ability to be connected with or members to make not only their lives easier, but ours also.

The ability to be connected with or members to make not only their lives easier, but ours also.

Pros

I love how easy it is to contact our members and have such an easy sense of communication. It is fully functional and makes our lives 10x easier as sales associates to be able to follow up with the members.

Cons

I wish that the follow up times wouldn't be so immediate. I will get the follow up notification sometimes as soon as the next day. I haven't found out how to change that yet instead of having to manually go in and change every single contact

Jasmine
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Club OS has excellent integration with datatrack and makes life so much easier

Reviewed on 2017/08/20

Ease of communication with members and prospects and excellent integration with software.

Ease of communication with members and prospects and excellent integration with software.

Pros

I love the texting feature and the fact that datatrack and club os sync with each other and implement the information into datatrack and vice versa

Cons

It is terribly frustrating that other companies can mass text but we cannot. This feature is the only thing that would make me consider switching to another program.

Nadia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

I use this to contact prospects and follow up with members.

Reviewed on 2017/08/17

Follow up is easy to do by searching the name of prospect/member. I can see a daily review of goals...

Follow up is easy to do by searching the name of prospect/member. I can see a daily review of goals and accomplishments.

Pros

Organization of side bars, search engine, prospect contact area is nicely organized based on follow up date and time, main page of stats is easy to read

Cons

Search bar doesnt always provide accurate name searches, Ive seen options for email contacting become unavailable without the prospect info changing, follow up list in main queue will reset and lose your last spot of contact, calendar history will reset to current date after clicking a name.

Jillian
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ClubOS Review

Reviewed on 2018/10/02

ClubOS has made it overall more organized to reach out to potential new clients.

ClubOS has made it overall more organized to reach out to potential new clients.

Pros

ClubOS has made following up with potential new clients easier and much more organized than how my job previous did things.

Cons

Some of the functions are not consistent, so teaching this software to colleagues can be lengthy and sometimes confusing for them.

Laura
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Overall good product

Reviewed on 2017/09/11

Pros

Good functionality and navigation for staff.. easy to use and has everything but the "everything" needs to move with the trends and improve to be the best

Cons

As listed above... need to be more flexible with adjustments/ things are always changing with technology... have to change with it... also, customer service and support is not good.

Corey
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Business tool to those in the Big Box and even small Boutique industries!

Reviewed on 2017/08/18

The benefits I have received off of this product range from New members signing up to saving...

The benefits I have received off of this product range from New members signing up to saving members from cancelling their memberships, from my members in the training program; signing up, checking in on progress, and saving from issues and cancellations. Brought in more revenue with Club OS than I could have on my own.

Pros

This software is very user friendly, business oriented, and simple to use. I have been using Club OS for over 3 years now with my facility and this tool has helped me and my club become successful in the fitness industry.

Cons

There isn't much I can say about Club OS that I don't like. I think it's great overall. I personally would like more freedom in the emailing system, but it's still great to use.

Leon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Not hard to use and helps to keep track of client sessions and appointment. Dashboard is...

Reviewed on 2017/08/17

Helps me with scheduling and tracking client sessions with ease and flexibility.

Helps me with scheduling and tracking client sessions with ease and flexibility.

Pros

User friendly. Can use dashboard to follow up on potential clients. Assigned members info is great for keeping notes after contacting clients or attempting to contact clients.

Cons

Can't edit no shows if you forget to complete os daily. Sometimes you can't find clients in assigned members to schedule mpass or training sessions if fitness consultant doesn't enter correct contact information.

Robbie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent CRM platform

Reviewed on 2017/07/08

Helps up with everything to increase sales and maintain members

Helps up with everything to increase sales and maintain members

Pros

Helps grow sales!!!! Great tools for drip campaigns and managing the entire sales process from prospect to repeat customers

Cons

Some of the reporting can bit a bit slow but overall it's a great product. Helps manage everything customer centric

Zach
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It gets the job done.

Reviewed on 2017/08/20

Pros

It organizes the leads well and provides an efficient queue of calls from different lead sources. It provides great feedback on what leads are successful and which aren't.

Cons

It gets very confusing when people from different employees get mixed up in different call queues. Sometimes if I take walk ins from other people or talk to appointments of other employees, they won't end up in the right person's call queue.

Erin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I like the ease of reaching out to prospects and members.

Reviewed on 2017/08/17

Being able to reach out to members and prospects easily.

Being able to reach out to members and prospects easily.

Pros

The ease of reaching out to prospects and members. I like that you can just text or email members.

Cons

Glitches mostly. We've worked through some issues that we had initially. Most get solved in timely manner.

Julie
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I use ClubOS on a daily basis in the Anytime Fitness that I manage.

Reviewed on 2017/09/06

Pros

It's a great platform that encourages customer interaction through popular forms of communication. I get a very high response rate when I use it for debt collection and much higher response rate when I use it for marketing in lieu traditional phone calls and emails

Cons

The individual member files can be cumbersome to go in and out. LOTS of duplicate member/prospect entries

Phil
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Club OS has worked great for me. I have had virtually no problems with it!

Reviewed on 2017/09/07

Pros

What I like most about this software is how easy it is to use and how organized it helps you become. When contacting multiple people a day it gets tricky remembering who you contacted when, but Club OS takes away all of that guess work.

Cons

What I like least about club OS is there is not a way to search by most recently contacted, or at least not that I am aware of. Sometimes I'll want to add a note to the person I previously contacted minutes after the fact. If I forget their name it makes it difficult to search.

Ross
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Pending member wouldn't update

Reviewed on 2017/08/18

Pros

The interaction between the two systems we use, club hub and club OS, for 90 percent of the time works seamlessly.

Cons

Follow up schedule with personal training and members doesn' t talk to each other. I don't want to call and talk to a member about personal training and then have our Manager call to ask him how they like the club. Should be synced

Nate
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Club OS is a great tool if properly trained on how to use it.

Reviewed on 2017/08/31

Pros

Lead Management. Club OS is great for a secondary source for LM. It help make sure no one falls through the cracks when used correctly.

Cons

Club OS is not user friendly. It is simply hard to use. You constantly have to look through multiple windows to get simple task accomplished. Lead follow up schemes seem to need to be reset often as well.

Katheryn
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Generally easy to use and I love the convenience of the app!

Reviewed on 2017/08/17

Pros

Being able to have my schedule at my fingertips and quickly make changes when necessary; as a manager the ability to access client contacts is also very helpful.

Cons

The inability of the trainers to access that same contact info; they often need to make schedule adjustments with new members and can't do so away from the club.

Jake
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

This program is a convenient way for my club to contact prospects.

Reviewed on 2017/08/17

Streamlined our prospecting procedures

Streamlined our prospecting procedures

Pros

We really enjoy having a program that offers so much to each department of the club. Going paperless is always a plus for any company.

Cons

At time an employee may be limited to access certain prospects accounts. We also have difficulties accessing account entered by a terminated employee.

joan
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

easy enough to use

Reviewed on 2017/08/17

Pros

it advises us when the client has finished their free trial through our e-mail system.that the only good thing about this system cause it does not talk to ABC , it causes us double the work

Cons

when I want to override, often the "other " key is not there, its very frustrating, some times it is sometimes it not!

Luke
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for club us and member prospecting

Reviewed on 2017/08/21

Increased member population along with great customer and business communication

Increased member population along with great customer and business communication

Pros

Simple to use, great for prospecting members and communication. Our company follows through with many members using this software which benefits us immensely

The site is always up and running. Makes communication easy and efficient