SchoolCues Reviews

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80 Reviews
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just what we were looking for.
Reviewed on 2020/10/08
[SENSITIVE CONTENT HIDDEN] and his development team were instrumental in our on boarding of this...
[SENSITIVE CONTENT HIDDEN] and his development team were instrumental in our on boarding of this software. They walked us through every step and followed up to make sure we were pleased with the service.
Pros
This software is incredibly easy to customize and is extremely user friendly. The staff at SchoolCues is professional and available to assist in any way needed.
Cons
I have to send text messages from my computer instead of phone because sometimes the word sequencing gets jumbled from the phone.
Alternatives Considered
FACTSReasons for Choosing SchoolCues
FileMakerPro is hardware and thus it could not be shared between staff members. In addition it was very user unfriendly.Switched From
FACTSReasons for Switching to SchoolCues
FACTS was more expensive and had poor customer service.Response from SchoolCues
Hi Amy, we appreciate your kind words! Also, thank you for bringing the texting part to our attention, we will see what we can do about that.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend!
Reviewed on 2020/10/19
The initial contact with the sales team was very relaxing. It was not a pushy sales experience. The...
The initial contact with the sales team was very relaxing. It was not a pushy sales experience. The team was very informative and understanding. The setup is amazingly simple. We switched the whole school community over to School Cues right before reopening after covid-19 and did not deal with a single technical issue. Day to day is easier as an administrator and we are able to communicate with ease with our parent community. If I have any questions, there are many ways to get help and the team is very supportive and generous with their time. The parents have been raving about the app as well and love the screening, the updates and the texting options.
Pros
Screening app is easy and makes for a relaxing morning during a pandemic!
Love the calendar and reminders go out to parents automatically.
Daily updates that are easy to fill out and informative.
Texting option to the community makes communication a breeze.
Cons
Some of the features can currently be used on the computer only and are not in the app. However everything you NEED is available in the app and the team is rolling out changes regularly and responds to the community's needs.
Alternatives Considered
LillioReasons for Choosing SchoolCues
[SENSITIVE CONTENT HIDDEN] is genuinely there to support you as an administrator and understands your struggles.Reasons for Switching to SchoolCues
School Cues was highly recommended by other administrator and the initial meeting with [SENSITIVE CONTENT HIDDEN] convinced us.Response from SchoolCues
Thank you for your review Maleeha. We are working towards having all of our desktop features be available on mobile too, thank you for being patient with us :)
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't waste your time or money
Reviewed on 2022/02/28
Hate it!
Hate it!
Pros
Absolutely nothing. They are making me put 40 characters in this section so I had to type this second sentence.
Cons
This is not an easy program to use. Slow to respond. Difficult to use at every turn.
Response from SchoolCues
Hi David,
Could you please help us understand what exactly were your pain points with our platform? The more detail you can provide for us, the better, since we are making constant improvements based on customer suggestions and feedback.
We are sorry about your experience, and wish you all the best.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SchoolCues Review
Reviewed on 2020/10/15
My overall experience has been exceptional. They care about our experiences, are always ready to...
My overall experience has been exceptional. They care about our experiences, are always ready to help when needed and there are no questions, ideas or suggestions off limits. [SENSITIVE CONTENT HIDDEN] is the best!
Pros
I like that it's simple to use and easy to manage any changes. There have been wonderful upgrades lately that are very timely like the urgent messaging and text alert feature that can accompany the email notices if needed.
Cons
I think the least thing is that I cannot call customer service and I have to wait for a response via email. However, they answer usually on the same day (depending on the time difference) but sometimes I need an immediate answer.
Alternatives Considered
GradelinkReasons for Switching to SchoolCues
The ease of using the system and the customer service attention we received by [SENSITIVE CONTENT HIDDEN] and his team.Response from SchoolCues
Thank you for your feedback Darlene! We will take your suggestion into consideration.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended for your school
Reviewed on 2020/10/09
I have been very happy with my experience, the professionals I have come into contact for tech...
I have been very happy with my experience, the professionals I have come into contact for tech support (and the problem was operator error), and new modules coming on line due to need. I have recommended this to programs I know.
Pros
SchoolCues has forms that allow you to customize as well as import your own so it fits your needs regardless of what they are. The program responded to the COVID need when they saw it and the tech support is always there if I need it.
Cons
Coming from a system I have used for many years it took me some time to learn the payment section but all others were easy and it mostly likely was operator, not program issues.
Response from SchoolCues
Hi Candace, we really appreciate your review and are glad that you like our system. :)
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpful School Management Platform
Reviewed on 2021/03/18
We love SchoolCues and recommend them highly. If you are debating whether to use the platform or...
We love SchoolCues and recommend them highly. If you are debating whether to use the platform or not, just give them a call. The support team is very responsive. The customer service is outstanding and the product is affordable for small schools.
Pros
SchoolCues offers an easy to implement and use platform that helps us track our users for COVID, manage admissions and payments, communicate with ease with parents, schedule conferences and meetings, share and view reports, all with a click of a button!
Cons
Overall, SchoolCues offers a comprehensive platform. The team is always creating new features and sometimes it may take time to launch a feature that is in the works.
Alternatives Considered
Blackbaud K-12 SolutionsReasons for Switching to SchoolCues
Customer Service, Product Features and AffordabilityResponse from SchoolCues
Hi Rupali,
We are glad to hear the you really like our platform. If you ever have any suggestions for additional features or other feedback, feel free to reach out to us anytime!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent Value for Money!
Reviewed on 2020/10/13
In over a year, this software has made incredible strides. At the rate it has changed, it will be...
In over a year, this software has made incredible strides. At the rate it has changed, it will be one of the best in the business for the cost of one of the least!
Pros
It is easy to use and customer service is incredible!
Cons
Still some bugs to work out; however, the team was very responsive to issues.
Reasons for Choosing SchoolCues
The options available in SchoolCues were better suited to our needs.Reasons for Switching to SchoolCues
Better value for moneyResponse from SchoolCues
Hi Heather, thank you so much for your kind review. We really appreciate your feedback!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
School Cues -A+
Reviewed on 2020/10/20
So far really great! They are very quick to help answer problems and take our feedback to heart....
So far really great! They are very quick to help answer problems and take our feedback to heart. Very user friendly.
Pros
I love that this software has thought of all the things we needed. Daily Covid screening, attendance, incident/accident forms, parent and student information. It’s so handy to have it all in one place!
Cons
We did find a few features were missing such as being able to see the entire class at once for screening but they took our feedback and actually implemented it into their software.
Alternatives Considered
LillioReasons for Switching to SchoolCues
We liked the no pressure approach by [SENSITIVE CONTENT HIDDEN]. We truly felt like he was trying to help us solve our problems rather than sell us something.Response from SchoolCues
Hi Holly, we are glad you like our system. Feel free to provide us with any other feedback or suggestions anytime.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best system I have used
Reviewed on 2024/01/22
[sensitive content hidden] has been extremely responsive from the start. I have now used this...
[sensitive content hidden] has been extremely responsive from the start. I have now used this system at two different schools and he keeps adding to the modules making the experience with the system better and better.
Pros
School Cues is very intuitive and easy to use. They have online and vis Zoom training which is very helpful. The staff is very responsive as well. It has all the pieces we need in school management, enrollment, and communications.
Cons
Nothing, once you do the training it is very easy to use.
Response from SchoolCues
We appreciate your comments, Nancy. We are so glad to hear that your experience with SchoolCues has been so positive. Your feedback and suggestions are always welcome, as we're constantly striving to enhance the user experience. Keep an eye out for some new features that we will be implementing for the coming school year!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very pleased.
Reviewed on 2024/02/05
Pros
It helps us maintain a lot of information for the students that we need for the school files.
Cons
We finally are comfortable with it but it took awhile to get used to it. I suppose that's true for anything you have never used before.
Response from SchoolCues
Thank you for your feedback, Denise. We are thrilled to hear that you've found SchoolCues to be beneficial to the smooth running of your school. We are always open to any suggestions you might have to help facilitate the learning process. Stay tuned for some new features we will be implementing for the coming school year!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great intuitive program
Reviewed on 2023/07/17
Overall positive experience. All inclusive comprehensive solution for small private schools. Highly...
Overall positive experience. All inclusive comprehensive solution for small private schools. Highly recommend.
Pros
This program has all the features that I needed. Easy to use and learn.
Cons
Setting up some of the features is a little tricky at first. I anticipate this to be the case will all these types of programs.
Response from SchoolCues
Hi Ghada,
Thank you for your feedback. We are always looking to improve the workflows and appreciate your suggestions and input to refine the workflows to make the product more intuitive and user-friendly.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SchoolCues
Reviewed on 2023/07/10
We have so far enjoyed SchoolCues. We also used this company to set up our school website and they...
We have so far enjoyed SchoolCues. We also used this company to set up our school website and they managed to work their way through many many problems with our previous site and kept us in the loop each step of the way.
Pros
I loved how quickly support was available to us if we needed help. The training videos are also always available on the teacher/staff screen which is so incredibly helpful when training new teachers to use the system.
Cons
I wish parents could message us through there
Response from SchoolCues
Hi Mariah,
Working with you and resolving some of your challenging website issues has been a pleasure. We will be releasing the mobile chat module shortly. We are excited about the new feature, which will significantly enhance the messaging capabilities through the app.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I LOVE Schoolcues!
Reviewed on 2020/10/23
Our school opened our doors three weeks before school started. For those in school administration,...
Our school opened our doors three weeks before school started. For those in school administration, you know that is a nightmare!
SchoolCues was easy to learn and implement. We had it up and running, accepting new students within just a few days. I am not an admin person. I find myself easily overwhelmed when learning new systems and processes like this. I was able to jump in, get it set up and fully functioning without a hitch! Their staff was super helpful and stayed with me until we were set up and accepting students.
I like that the system just makes sense. It is very intuitive and I can find my way from step 1 to step 2 without second guessing if I am going in the right direction.
Pros
As a very small Academy, we needed something intuitive and simple. This is our first year to open and we do not have an admin staff, so we needed something easy to learn and implement for the staff that would be using it. We found just what we needed in SchoolCues!
SchoolCues is intuitive and just makes sense. It does everything we need and then some. It is a full admissions package from inquiry to enrollment as well as a full communications system for staff and parents. We can charge and accept payments and they are adding new features all the time.
I am not a techie person and I use this system the most. If I find that I need help, their support staff is very helpful. They have built in training modules as well as being able to schedule a personal training at anytime.
We love SchoolCues!
Cons
At this time, there is no LMS option within the system. I asked about this feature and they said they are planning to add this feature but it is not an option at this time.
At this time, the admissions and payment are not connected, so we have to manually input charges.
Response from SchoolCues
Hi Melodie, thank you so much for your thoughtful review. We appreciate you taking the time out to give us your helpful feedback, and we will definitely take your suggestions into consideration :)
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Game Changer
Reviewed on 2022/10/04
Pros
This software keeps everything neat and tidy in one place. It has streamlined many of our processes, especially enrolment. The ease of this process this year was game changer for staff. It was easier to track potential students, who was moving ahead with enrolment and those who were returning for another year.
Cons
Overall this product works for most of what we do. A few more personalization aspects would be nice to allow it to be more in line with our Ministry standards, but for the most part we have been able to find work arounds to these.
Response from SchoolCues
Thank you for your kind words, Shanel. We have several personalization features in our product development roadmap that we are currently working on and will be released in the coming months.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SchoolCues is a Great Interface for Student Management.
Reviewed on 2022/11/04
Glad to have a program like SchoolCues for our school
Glad to have a program like SchoolCues for our school
Pros
I like how easy attendance is to utilize. I also like that the student directory is on the mobile version so that you can just call a parent from there.
Cons
Whatever it is I am having a problem with they are very quick to answer and help.
Response from SchoolCues
Hi Melanie,
Thank you for your kind words. We always rely on our customers for their suggestions and feedback to make improvements and enhancements in our system. So please keep them coming.
Pragya Das
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and Affordable
Reviewed on 2022/08/31
SchoolCues fulfills our need for an on-line Student Information System, including attendance...
SchoolCues fulfills our need for an on-line Student Information System, including attendance records, and an on-line Gradebook, including report cards and transcripts. They are affordable and very customer friendly!
Pros
It was easy to get started. They provide training by video conference calls, and also have short training videos on the modules which are always available. They respond quickly to support questions.
Cons
In Gradebook, courses have to be renamed (course identification) and set up individually each year. This is not a deal-breaker though.
Response from SchoolCues
Thank you so much for your valuable feedback. We are constantly making enhancements to our Gradebook to make it easier for our schools and parents. The course id requirement is to avoid duplication across successive years.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Feedback from Early Childhood School
Reviewed on 2021/09/28
Pros
I like having the data and contact details I need at my fingertips whether I'm here in my office, at home after hours or on my phone away from both.
Cons
About half way through the year we are working to create new classrooms for the upcoming year, and it's clunky to create these "behind the scenes". Increased functionality here would be a great improvement.
Response from SchoolCues
Hi Jessica,
Thank you for your feedback. We are releasing an array of new features that will help further ease functionality, and will take your specific suggestion into consideration.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SchoolCues Works
Reviewed on 2023/02/01
We have streamlined tuition management, financial aid, tour schedule, and admission inquiries.
We have streamlined tuition management, financial aid, tour schedule, and admission inquiries.
Pros
This software is phenomenal because it gives us the ability to offer our school community the ease of an app, the straightforwardness of the payment management system, and the ability to set up classrooms that match what we are doing.
Cons
The software uses different words to describe certain processes we were used to. Once we understood the definitions of the words used in the system, we could use them to our benefit.
Response from SchoolCues
Hi Tanya,
Thank you for your kind words and feedback. Small school terminology is always a little tricky to come up with a unified approach and we constantly rely on our customer feedback and suggestions to streamline the terminology. We are always open to suggestions on how we can improve terminology and make it consistent across schools.
Pragya Das
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SchoolCues
Reviewed on 2021/09/28
Pros
We use SchoolCues daily for enrollment documentation processing, sending emails and texts, parent-teacher conference sign-up, RSVPs, calendar, and online payments. It has been a game-changer. Hundreds of hours saved from previous methods (maybe more) and easier to use.
Cons
Gosh, I don't know. I would like more font choices, but I know that's frivolous.
Response from SchoolCues
We are glad to hear that our system has helped you save countless hours. We have many more features coming out soon to further help your school save even more time and effort.
Offering more font choices is a great suggestion (not frivolous at all!), and we will certainly consider it :)
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
1st Year with School Cues
Reviewed on 2021/11/11
School Cues is very responsive to questions and troubleshooting everyone I have spoken to are...
School Cues is very responsive to questions and troubleshooting everyone I have spoken to are personable and knowledgeable and overall am very happy with it
Pros
We really appreciate having the functions of the school under one umbrella. It is very intuitive and has certainly eased communication gaps internally and and parent facing it replaces many CRM's into one hub
Cons
the platform and format has been very well thought out. We have noticed many updates upgrades in functionality and believe more to come I would like to see more ease of use ie notes for students not just inquiry ability to move through different modalities and not default automatically
I look forward to mobile app being able to have more capabilities especially for parents that currently does
Response from SchoolCues
Thank you Sarah, we are glad to hear that you and your school are happy with our platform overall :)
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product!
Reviewed on 2020/10/15
Pros
SchoolCues is very user friendly and the staff is always supportive and helpful when we have a question. They have helped our school run more smoothly and efficiently. I appreciate that we save time and paper!
Cons
Even though the response is good, it would be nice if we could directly call support.
Alternatives Considered
GradelinkResponse from SchoolCues
We appreciate your feedback Phyllis, and we will take your suggestion into consideration.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Schoolcues is very user friendly, and is a great way to communicate with our school community.
Reviewed on 2020/10/08
The benefits are everything we need is on SchoolCues. We use all the features - admissions,...
The benefits are everything we need is on SchoolCues. We use all the features - admissions, communications, calendars and much more.
Pros
The communication aspect and also the student modules where parents can enter all the perinent information for their child.
Cons
As of now, we really don't have any concerns.
Response from SchoolCues
Thank you for your kind feedback Kathleen. By the way, we are revamping our communications module to make it even more convenient for schools and families!
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Schoolcues Review
Reviewed on 2020/10/14
Overall, I would say that our experience with SchoolCues has been positive. Their product is great...
Overall, I would say that our experience with SchoolCues has been positive. Their product is great and is super easy to use. They quickly provide us with new and useful applications to assist our business in connecting with our community.
Pros
The software is very easy to use and navigate and provides a very comprehensive platform for our school. The tutorials are super easy to navigate and provides continuous support.
Cons
The software has glitches that confuses and frustrates our families.
Response from SchoolCues
We are glad to hear that you have had a positive experience overall with our software, Kate. We will take your feedback into consideration.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SchoolCues Review
Reviewed on 2020/10/07
The biggest benefit is having all our school needs in one place. Parent and staff communications,...
The biggest benefit is having all our school needs in one place. Parent and staff communications, taking attendance even keeping track of student records!
Pros
Easy to use and all information is in one place and helped us go paperless.
Cons
Other options to print reports besides exporting to excel. The ability to choose report criteria and filters.
Response from SchoolCues
Hi Melisa, thank you for your feedback. We do have the ability to download reports by filters and categories. Please let us know if you have any other suggestions.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ABK Review
Reviewed on 2021/10/11
I am still learning
I am still learning
Pros
Still learning the system but over all really good site
Cons
No complaints with the system it is too fairly new to assess right now
Response from SchoolCues
Thank you Lesely, we are glad to know the system has been working well for you so far. Please reach out to us if you have any questions!