Dentrix Reviews

What was there not to like about this software? I was fresh out of dental assistant school when I went to work for my first job out of school and I was nervous that I wouldn’t learn this software fast enough in the field. That fear went out the door once I got to using it and saw that the layout made things pretty self explanatory and how easily everything flowed together. This software gives you the ability to manage all functions of running a dental office under one roof, instead of operating several different programs.

The only thing I could do with being changed with this software would be the patient charting portion. For some reason, it was always a hassle when it came to entering the patient’s chart notes the Doctor had written during each procedure. It just felt like this section never operated as smoothly as the rest of the program did.

Scheduling is great. Electronic options work very will. Reports are very informative.

I would like more reports and a little more flexibility with reports. For example I would like to save reports directly after generating them and I would also like to further customize additional reports. The customization is still very good as is.

I like how Dentrix integrates all clinical aspects of the practice under one program

It is very expensive. Great marketing will have you believe you are buying the Cadillac of dental software. You must sign-up and pay monthly for technical support. They provide frequent updates, which never install smoothly. You are forced to call customer support. And they will talk to you with an attitude. Plan to spend a long time on-hold. And then a long time installing those updates. Very frustrating!

I really enjoy that there is so many different areas to explore. If you have any questions customer service is always willing to remote in and help and there are also training videos to watch to help.

A few things that can some times become a headache is when say a child parents are separated and they have insurance with both parents you have to add them on the same account instead of keeping every one as an individual like Eaglesoft has it. Another little con I have is that it is kind of hard to email a patient there ledger, if they request. There is a lot of steps.

I liked how easy it was to navigate through the different features of this software. ie: going from charting to X-ray images. I also liked how it was easy to learn because I used a different software at my other office. Within a couple days I was getting the hang of it.

Took a bit long to load after you close the program. It is better to have a fast computer/server

Easy to use even for computer novices. Even our senior staff members were able to adapt easily to this.

This software needs more checks and balances to make sure charting, notes, etc. are entered for office visits.

It is easy to use and treatment plan. Other dental software looks tacky while the patient treatment slide shows are more sophisticated. Scheduling is easy along with making recall appointments as soon as completing the current appointment.

There is constant notification to update and it is not as user friendly as other softwares.

Ease of use. Keeps our records all electronic. Pt scheduling is a breeze. Highly recommend this software.

Can be slow at times with our servers. Outdated interface. Can be updated to look a little more modern.

I used Dentrix for years. It had kind of an old-school feel to it but I liked that aspect of it. When we switched to Open Edge I really struggled to find everything I needed and definitely missed using Dentrix .

Its appearance was a little outdated but I wasn't bothered by it.

Love this software! Makes scheduling appointmwnts and charting very simple. It easy for anyone to use.

Sometimes charts don’t open from every computer.

Product is complex and relatively easy to use, but each update makes it less dependable.
Each new update adds features that are practically useless and make the whole thing more cumbersome to use.

Customer service and technical support.

Scheduling is probably the one thing that works ok

not user friendly , horrible support, expensive, not all inclusive , constant glitches and crashes

I enjoy al the many ways to be able to access what I need. I've been using the software for two and a half years and I STILL learn something new about it every few months or so. The support with Dentrix is great: they always help me find what the problem is and fix it in a timely manner. I have used three other dental software programs and this is by far my favorite.

There are a few things that are a bit difficult to figure out. For the first year and a half I didn't have any sufficient training on reports, but once I took a class the next state over it made far more sense to me.

Encompasses everything needed to provide excellent dental care for patients. Although very good software to begin with, company is open to suggestions from users and will incorporate most popular suggestions in updates. Have been using for over 30 years.

Overall happy with software. Perhaps one con would be in regards to add-on features. For example, there is a credit card processing add-on that works along side Dentrix. A great feature that integrates with software but, at the time when we were using this feature, there was no choice in credit card processing company. In order to use it, all offices had to go with the same processor, regardless of the discount rates, etc. We were able to get a better rate with comparable service elsewhere, however, it doesn't integrate with the software. Not directly related to the base software program which is wonderful.

It literally does everything you need to run a small dental practice.

It is on the expensive side. It really should be given to Schein customers.

For years we loved that the software was user friendly, efficient and updated on a regular schedule.

We have been struggling with Dentrix, since G7.4 update, for the last year, we've been ready to throw our CPU in the highway and run over it as of lately. For the last month we have been working with support and have accomplished NOTHING. Our software is slower than ever. It take 20-30 seconds to bring a patients chart up, 30 seconds for tx plans to appear on monitor, the circle of death and (not responding) is constantly what we are dealing with as clinicians. This is no way to run multimillion dollar practices! This software may be for the little offices but not the big producers....

It is a comprehensive software, build on the daily needs of a dental practice.

We are not able to tailorit to our own specific needs; we have to wait for an upgrade and cross our finger that one of our suggestions were selected to be part of the upgrade.

Very user friendly. Easy to train no employees on.

If i have a large/difficult issue, it can be difficult to get transferred to the right person in customer support to get the help i need.

Scheduling appointments and adding new patients could not be easier.

I hate the ledger. When posting claim payments you can post any amount, it should never let you do adjustments and payments more than the total amount charged but it does. You can not post a negative payment when insurance companies do a pull back. There is no effective or cancellation date for insurance companies. You can only enter two insurance plans. No way for the admin to delete items after month is closed.

Easy to use
Has capabilities to do basically anything you need

Difficulty with x-ray image integration.

You can access almost every feature that is most commonly used from one screen

I used Dentrix or several years and didn't have any cons.

Dentrix is user friendly and thorough for all practice needs. The multiple modules and functions allow for a full look at the patients information. They are always updating and improving the function of the modules.

Costly for annual maintenance. The hold time for customer service is sometimes lengthy. Some level 1 tier technicians are not as informed with the product as the higher level techs.

It has many different components from Rx transcripts to regular dental charting. It has also insurance information that allows you to track and see the benefits remaining on their balance etc. Also the dental charting is easy and can be customize to serve your office better.

The only problem is since there is many components there is no specific easy way to navigate. There is so many different windows and makes the patient charting hard to navigate or quickly find anything necessary.

This software is so user friendly it makes days at work so much easier. I can use dentrix blind folded thats how easy it is to use. I love all the icons and buttons. You can truly accomplish anything with this software. The reports are great too.

I don't like the fact that dentrix does not have an area for specialty dentist such as perio. I have no where to log my bone grafts or implants.

What I like most about this software is that it is very user friendly.

What I like least about this software is how occasionally when I am posting insurance payments into the patient ledger it will not let me and say that the patients chart is pulled up on another workstation and that is not the case.