HostGator Reviews

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63 Reviews

- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HostGator Is Hands Down The Best
Reviewed on 2024/05/14
Phenomenal! Like I said, I have four websites now and all four are through HostGator.
Phenomenal! Like I said, I have four websites now and all four are through HostGator.
Pros
When I needed a professional looking website for my organization from a website builder that understood creating websites is not my strength, HostGator was perfect. Their 24/7 customer service is the best.
Cons
I ended up getting four websites through them I was so pleased. At first understanding the difference between the two site building options was challenging, but with the assistance from customer service everything was great.
- Industry: Design
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hostgator is the best hosting service I use
Reviewed on 2024/03/24
Hostgator has always been my main hosting service, I tried the free hosting services and you can...
Hostgator has always been my main hosting service, I tried the free hosting services and you can rarely reach the point of making a working website the way you want it. I like the many tools offered, Softaculous is probably the best in the CPanel as it allows you to properly install Wordpress in seconds without the hassle of uploading folders. I give it 4 out of 5 stars, I remove a star because I do not like their upselling tactics even if their customer support via live chat was always very helpful and solved issues within a few hours.
Pros
- Affordable hosting
- A wide variety of tools to host, buy a domain, edit php, install Wordpress and experts help.
- Customer service experience was great as they offer live chat that can help solve issues whenever you need help.
Cons
- By default, php limits are low which require you to increase them if you are using an imported theme.
- They often try to sell you additional features and one should be careful at checkout as some additional options are checked by default and you need to uncheck them if you do not want them.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hosting Worth the Money
Reviewed on 2025/01/31
We have been using HostGator for many years now, and it has been a great experience, the price, the...
We have been using HostGator for many years now, and it has been a great experience, the price, the support, and the features it provides. We use HostGator for our website and domain.
Pros
What I like most is the use of CPanel for the management of all features it comes with.
Cons
Sometimes it takes a little while to get customer support.

- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
worst service of my life
Reviewed on 2024/07/29
Pros
no tracking. Very slow to respond staff for a business like mine.
Cons
no serious follow-up to my request after 6 days. I want my access. I have provided all my proof of identity and you tell me to do it as quickly as possible after 6 days? 6 days? Really? Your servers are located or in the world please.

- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic web hosting company that is suitable for all kinds of websites
Reviewed on 2021/09/18
My overall experience is fantastic with Hostgator, this hosting company helped me to grow up my...
My overall experience is fantastic with Hostgator, this hosting company helped me to grow up my business and take it to the next level. Most of my clients like Hostgator web hosting even I also. In my web development carrier as a freelancer, I have used Hostgator so many times, can't explain how much helpful it was.
Pros
I'm a fan of their shared hosting especially because every time when I picked Hostgator shared hosting, it was much enough for me. Pricing is perfect, support is amazing, even the server performance is outstanding with almost 99.9% uptime. Hostgator provide WHM/cPanel that make the server configuration and management easier. However, they have multiple plans and packages build with a focus on users need. I tried all those packages and it was good enough for me from all sides.
Cons
My experience with Hostgator is really good, I don't have any cons in my mind about this company. But there is one small thing I really hate about HostGator. I don't know it is maybe a bug related to the IP-Address of the users. When I try to do portal login to my Hostgator account, or one of my client's accounts, I can't do it simply. Page does not load properly, or sometimes shows an IP related problem from my country, this is really annoying.

- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Affordable Web Hosting Service for Small to medium sized businesses
Reviewed on 2022/07/27
Overall HostGator web hosting services provide efficient service and value for money. Customer...
Overall HostGator web hosting services provide efficient service and value for money. Customer service, especially the chat-based support is always my go-to.
Pros
HostGator interfaces are easy to use. Their Intro pricing is unbeatable and the support has always been great. Installing SSL certificates via Let's Encrypt is easy and automated.
Cons
I would like to see more location-based server selection. For instance, I'm unable to choose a shared web hosting service that is physically located in Canada.
Reasons for Switching to HostGator
Intro promotions were unbeatable and the support documentation available was extensive and thorough.- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Customer Service feels like scamming
Reviewed on 2024/01/23
Pros
Nothing is special with this company, just like any other. Only offering a good deal to new customer, charge them three times more after three years before the service end date without informing the customer. It's a trap and a hell. Asking refund it's impossible. So, if you use their service, make sure to turn off your automatic renew or put a credit card that's going to expire before the renew date. Or you will be screwed in a big way.
Cons
By the end of three years of the baby plan, I was charged three times higher than the original payment without any notice. When I found out, I called the company immediately, the agent told me that she can't offer me the same deal as before. So I told her that I close my account, she agreed to fully refund me. However, 20 days later, I was not refunded, when I called back, they told me that they won't refund me and ask me to find a friend to take up the plan that I already paid.
How is possible? A company can't keep up their words? knowing that I closed the account and not using their service and still not refunding me? I filled a dispute with my credit card company. I will never use Hostgator again!

- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hostgator is a great hosting provider.
Reviewed on 2023/12/01
My overall experience with Hostgator is great and i highly highly recommend this because they...
My overall experience with Hostgator is great and i highly highly recommend this because they provide a good support which i always need.
Then some of the other things that someone consider while choosing a hosting company is server uptime, server setup and then the pricing.
personally I am using there dedicating windows server which they setup for me very very quickly and the pricing is also average not high and the uptime for me is great.
Pros
From my 5 years of experience in the web development i have found hostgator one of the best hosting providers things i like the most about hostgator is everything is crystal clear here. They provide a instant support by chat and call which is a great thing when it comes to hosting.
The pricing is also kind of good as compared to other providers
Cons
Everything is good for me but i thing the shared hosting has a little bit of inconsistency in the uptime of shared hosting.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Great Hosting Provider
Reviewed on 2024/02/25
Pros
HostGator offers WHM/cPanel, simplifying server configuration and management. I am impressed with their service because they provide instant support by chat and call which is great. The interface is also user friendly and their pricing is also reasonable also the response time of their server are fast.
Cons
I find some issue in IP address of the user Attempting to log in to my HostGator account or one of my client's accounts via the portal proves challenging. The page fails to load correctly, and on occasion, an IP-related issue is displayed.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DON'T USE THEM
Reviewed on 2024/03/26
Really really really bad, see above. Don't use them
Really really really bad, see above. Don't use them
Pros
Nothing. I need to meet 40 characters in this field
Cons
I have hosting with hostgator.sg. They have closed down operation in Singapore however left website active. At the same time all support phone lines are down, support chat goes to 404 and sales chat connected to Hostgator India. It is pure scam to continue to sell hosting and domains, while no longer operating in the country.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad Company
Reviewed on 2024/06/11
Worst company to take hosting dont care
Worst company to take hosting dont care
Pros
Website only remain up for few mins and goes down several times every hour
Cons
Website only remain up for few mins and goes down several times every hour
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the best Hosters
Reviewed on 2023/07/20
Not the best and headache in mail hosting.
Not the best and headache in mail hosting.
Pros
HostGator is a stable and trusted hoster, shared bundles are very cheap.
Cons
HostGator has a wide range of IP Addresses and most of them are recorded as a blacklist, HostGator has a bad reputation for spam.
Alternatives Considered
Microsoft Exchange- Industry: Design
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Horrendous customer experience
Reviewed on 2023/09/12
Pros
I used to use it for hosting. Now I use it only for domains. I made the switch over to Digital Ocean due to the very poor customer service. It accomplished its most fundamental features, but never in a way that was pleasant.
Cons
Rather than empowering users, they tried to nickel and dime me for things like SSL certification, which is made complicated, expensive and annoying to manage. Lately I just attempted to update my personal information and one of the dropdown fields straight up did not work. At all. I couldn't successfully update my information so I contacted customer support. They were not technically literate or precise and they updated the information incorrectly.

- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Since I started using HostGator to host my domain and manage my DNS I have never regretted!
Reviewed on 2023/08/05
HostGator allows me to link all of my domains and manage their DNS records on one platform. I have...
HostGator allows me to link all of my domains and manage their DNS records on one platform. I have surely scaled thanks to HostGator!
Pros
I love how HostGator is quite cheap and offers a wide range of website hosting and domain management solutions.
Cons
I do not like the way HostGators C-panel can be quite complex for the less tech savvy clients.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
HostGator hosting with 99.9% uptime(review)
Reviewed on 2023/04/07
Pros
HostGator guarantees a high percentage of uptime which makes your website always available for site visitors. It also gives a free SSL certificate.
Cons
I have used and compared HostGator to other similar hosting platforms and HostGator seems to be slower, having slow loading time.
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HostGator, a solution for bandwidth issues.
Reviewed on 2022/09/11
This is a good product if you’re looking for a well-performing web-hosting solution with good and...
This is a good product if you’re looking for a well-performing web-hosting solution with good and reactive customer support. Whether you’re a small, mid, or big business, you can try it. Anyway, if you’re not satisfied, you can still get your money back in the next 45 days using the “refund if not satisfied” program.
Pros
Hostgator is web-hosting software. The things that I like the most about this product:
- The interface is actually navigation-friendly and intuitive, with the different sections and tabs clearly separated and well-disposed. There’s a cPanel that offers the same intuitiveness: We can type in a searching bar (located on the up-side of the screen) to find apps or any other function available, from the right-side of the cPanel there are pieces of information about the IP address for the server and some statistics such as the bandwidth capacity being used. It is a smooth ergonomy indeed;
- Unlimited bandwidth for all three plans. This is a good thing because Hostgator is one of the few softwares in the market that offer unlimited traffic;
- Regarding the SEO (Search Engine Optimization) topic, the loading speed is good: Hostgator loads at 2.7 seconds. It can be improved because the Google standard is 2.5 seconds. But, it is not a bad result at all! As soon as it is not below 3 seconds it is good. Many web-hosting opponents are behind in terms of loading speed.
Cons
- Some security features like Sitelock (a security layer that protects us from hackers) need to be integrated into the basic plans without trying to sell them separately in other plans;
- It would be better to decentralize the servers outside of the U.S to optimize the loading speed which will improve the SEO in the ranking competition.
- Industry: Legal Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Value for Small Business
Reviewed on 2022/07/31
Overall, my HostGator experience has been without issue. HG made it simple, and affordable, to...
Overall, my HostGator experience has been without issue. HG made it simple, and affordable, to obtain web hosting, build/design a website, and get my business online. I also like that I feel as though there are many additional features I have not been taking advantage of that are included with my hosting package (if I had more time).
Pros
My favorite thing about HostGator is the value! I use HostGator to host my website through a cheap shared hosting plan, and it was super simple to build my website and get it online using the tools that HostGator provided for a few bucks per month. I would certainly recommend HG to anyone starting a small business or needing a relatively simple way to give their business an online presence.
Cons
The biggest difficult I have had so far with HostGator has been with correctly setting up DNS to properly direct a doman that I purchased from Google Domains to the HG servers while also allowing the Google Workspace email I purchased to function correctly. And this is something I really can't blame HG for. HG appears to allow integration with Gmail if you purchase your domain and hosting via HG and then add Gmail to handle your email. But, when you purchase your domain through Google and setup a Gmail account before purchasing hosting from HostGator, getting everything to work right did take a bit to figure out.
Reasons for Switching to HostGator
HostGator seemed to have everything I needed with the best price through a promotion it was offering at the time.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cost effective shared hosting with good 24/24 support
Reviewed on 2021/12/23
They were the one of the first ones to ditch the old school email tickets system where you had to...
They were the one of the first ones to ditch the old school email tickets system where you had to wait hours if not days to get an answer when an issue arises...
Support was always fast, friendly and available, and that's what made us chose them in the first place and then stick to them for many years until we needed to scale our operations. Running under cpanel gave us extra peace of mind.
Pros
I loved the fact that their chat support was available 24/24 when we used them.
And fast resolution was their key strength when it comes to chat support.
It was also a very good value for the money, uptime was good, servers were quite fast as well.
I've been a very happy customer with Hostgator.
Cons
There was no cons I could find.
For the price we paid, it was way above the competition, especially compared to french providers.
In the end, we moved away from them, because we needed more RAM and CPU to run our client's product launches, which was way out of the original scope of a shared hosting. I'd still recommend hostgator for someone getting started with a website.
Reasons for Choosing HostGator
Poor customer service at OVH. You had to send a ticket (email). Wait a few days before getting a reply at best. Sometimes, it was just lost and you had to write again... I'm always surprised they have so many customers given all the problems we had with them.Switched From
OVHcloudReasons for Switching to HostGator
At that time, hostgator was offering everything we needed at a fair price (shared hosting with cpanel and unlimited disk space provided with 24/24 chat support).
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Useful, yes. But expensive and not so friendly for beginners.
Reviewed on 2022/04/15
Pros
HostGator allows you to have overall control of your site and domain.
- You have access to Wordpress in which you can (kind of) easily develop a nice professional looking website for your business.
- You also have the corporate e-mail feature, which gives you an improvement to your corporate image. Of course HostGator includes platforms to check your inboxes in case your e-mail is not linked to any other popular service.
- In general, the cPanel gives really useful features in the technical aspect. Backups, access to codes, files, creating new corporate e-mails for new team work members-
- Also important, cPanel has great and essential mailing features such as automated responses, address importer, and mailing lists so you can have control over your mailing leads or clients in the same place you control your website.
- Customer support chat is effective in case you're having difficulties.
Cons
- Pricing is probably the weakest HostGator's point. Kind of expensive deals even for shared hosting plans. Also add some important payment features like other website builders, security and SEO tools, between others.
- Is almost sure that you're going to have problems learning to use this service if you're a newcomer. Of course you have costumer and technical support, however, cPanel takes time to understand. Between the mailing management, domain management, and the website builder, beginners are gonna need some patience to get along, despite it sounding easy at first by just saying "hey, get your domain and build your page here, simple".

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Hostgator is not a good host
Reviewed on 2021/05/27
I wanted to make sure that my review was accurate so I went to their website to check on the...
I wanted to make sure that my review was accurate so I went to their website to check on the pricing and the website was down. That pretty much sums up my experience with Hostgator. Before they were acquired by EIG in 2012, I felt that Hostgator was one of the best hosts on the internet. Their service and quality has declined dramatically since then.
Pros
They have good pricing and for a single website and you are restricted by budget, then they are good.
Cons
The amount of down time our clients have had is not ok. We deal with many clients and have had to move them from Hostgator to other hosts depending on their budget and needs, but pretty much any website that we move from Hostgator experiences better uptime as soon as they are moved. The support staff are not helpful and seem to be reading from an updated set of notes. When you move to the very high tiers then you get to deal with the "proper" support guys who can actually help and answer questions. But I don't want to have to deal with the VPS guys for every issue that we face.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good and Cheap Services to start your Business
Reviewed on 2023/01/17
A good choice for small and medium websites due to the cheap price and acceptable performance, but...
A good choice for small and medium websites due to the cheap price and acceptable performance, but for large websites, performance problems appear
Pros
•Service stability most of the time•Multiple choices of services offered•Low prices for its services with additional offers and discounts.•Free site transfer service•Free technical support service•Free domain with hosting•The control panel is common, simple and easy•Possibility of refunding within 30 days•The email service is free•High security services and free ssl certificate
Cons
•Unlimited hosting resources are restricted by conditions •Long waiting time for technical support•The backup service is not free•There is no possibility to choose the location of the data center

- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hostgator
Reviewed on 2022/12/22
Pros
If you are looking for a fast, efficient and cheap web host, then Hostgator is the solution.
Cons
The upsell on hostgator is way too much incentive.
- Industry: Writing & Editing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Decent hosting for small websites
Reviewed on 2022/01/11
If you are looking for cheap and great opportunities to start off with your WordPress website,...
If you are looking for cheap and great opportunities to start off with your WordPress website, Hostgator is a decent choice.
They offer good hosting plans for the price you pay and help you maintain your website, until you decide to end your term and move from them.
Pros
Hostgator has good support. They may not be fast, but they can really try to help with each of your queries (depends on the person who holds your ticket).
They offer pretty decent plans, which can be helpful for newbies to make a choice and host more than 1 million websites, which can make you feel safe and trust them.
Cons
While Hostgator has some great features, they have problems with their servers. The loading times are often slow, and the downtime is more than what someone could wish for.
Reasons for Choosing HostGator
Hostgator is a close competitor to BlueHost, even though BlueHost pays WordPress to be featured..Switched From
BluehostReasons for Switching to HostGator
Hostgator seemed really nice and despite the rumours how bad they were, I thought to give it a try for one of my clients. It seemed as a good choice for a website that gets 100-150 daily visitors.- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Hosting Company
Reviewed on 2022/03/01
I have hosted all my websites and blogs on HostGator. I also built different blogs and websites for...
I have hosted all my websites and blogs on HostGator. I also built different blogs and websites for clients big and small. In many years of using the product and hosting and designing blogs works for people around the world, I have hardly had someone tell me their issues were not resolved through their amazing support chat. Also, while it takes some practice to master using the different tools on their control panel, it gets easier the more time you spend working on the platform.
Pros
HostGator is a great hosting company for hosting and building websites with all the necessary support one can get. When you talk of prominent web hosting companies out there, HostGator always makes the list. This is because nearly every web designer uses it to host their websites or blogs. With HostGator, creating a professional website with a peace of mind that one would probably not get elsewhere is assured. With their swift customer support, it is hard not to have your issues resolved within a single chat.
Cons
Like all other products HostGator has its little hitches. For instance, their rate of down-time is increasingly becoming worrisome these days. Something that was unknown to the company since knowing them. Apart from this, the HostGator should also have a security product against malware that is affordable, the current one is expensive.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not choose Hostgator!
Reviewed on 2022/10/30
All went totally wrong when site was migrated to VPS,the result was a total mess. This due to false...
All went totally wrong when site was migrated to VPS,the result was a total mess. This due to false information from a supporter. When asking for correction the chat supporters just lie straight at you on the situation of your ticket, say admins are working on it. And it proves that nothing is or will be done to correct THEIR mistake. Changed to another host and after having had the site down for 2 weeks it was running again within hours
Pros
Shared hosting ok but VPS not. No more pros
Cons
Customer support, professionality, messy to use