Syncro

4.6 (77)
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Integrated RMM, PSA, and remote access platform

Overall rating

4.6 /5
(77)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.3/5

95%
recommended this app
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77 Reviews

John
John
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Help desk to another level

Reviewed on 2023/06/01

It is great to help our customers, as easy to connect and watch live what they are doing. Also,...

It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background. Keeping the PCs up to date and also monitored is a great value for us.

Pros

Our company, provides Help Desk Support to several countries, and finding a tool, that can help us to remote, and also to apply scripts, get information and keep PCs secure, was very important. We got in Syncro, a great partner, and now, we can trust that, the big majority of our support can be done with this tool.

Cons

Maybe, the biggest concern was the price, however, at the end we got a good deal.

Alternatives Considered

TeamViewer Remote and LogMeIn

Reasons for Choosing Syncro

It has a better suite of options for Remote Support

Switched From

TeamViewer Remote

Reasons for Switching to Syncro

Because, it provided a real solution for all of our needs, such as scripting and background control.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Why didnt we use Syncro earlier

Reviewed on 2023/05/30

Its been great to use an easy product that does what it promises.

Its been great to use an easy product that does what it promises.

Pros

Ease of use, things are where you think they should be. Common sense layout.

Cons

Bundles need a little more work. Issues when transffering to QB.

Otto
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

From Otto

Reviewed on 2023/05/30

Again, happy to have all in one box. However does not use the PSA/billing as it would not work in...

Again, happy to have all in one box. However does not use the PSA/billing as it would not work in the EU

Pros

I like i have all in one box, its for good value that you can just deploy one agent. Then you have remote and monitoring.

Cons

Your support is too slow to react, when something major take place. Look at the splashtop issue.I can understand it fixed now, but the fix is not rolled out asap to all client - disaster.

Paco
Paco
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great system that scales with your growth

Reviewed on 2020/12/16

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in...

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man shop to having 5 employees. Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system.

Pros

The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved.

Cons

Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great thing about Syncro is depending on your used case there is probably more than one way to achieve this goal.

Alternatives Considered

Autotask PSA

Reasons for Choosing Syncro

We were on their previous RepairShopr platform which gave us the intimate knowledge needed to migrate to their SyncroMSP PSA.

Switched From

NinjaOne

Reasons for Switching to Syncro

Ease of use is probably the biggest reason along with the amazing community Syncro has grown in the short few years it has been around.

Response from Servably

Thanks Paco...We look forward to watching you continue to grow in the coming years.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Syncromsp

Reviewed on 2021/01/02

Love the software it work wonderfully and does what we need it to and they get some extra points...

Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.

Pros

If you are familiar with repair shopr then you will feel right at home. This online based crm and rmm is a dream come true for us we where using a service called ninjarmm but we switched to this because it had allot more features we use all the time. Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.

Cons

The lack of customization on the dashboard ui is a small complaint I have. There is also times where it does seem a little on the slow side for executing scripts but other than that it seems to be running good.

Brad
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love this product and use it every day!

Reviewed on 2023/05/30

Of the many CRM/RMM products I've used over the years, this one is actually one of the easiest to...

Of the many CRM/RMM products I've used over the years, this one is actually one of the easiest to use and implement.

Pros

I'm able to get 90% of my work done from one single portal.

Cons

They have a few features that still need tweaking, but fortunately, they listen to the community and are constantly improving.

Andy
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SyncroMSP - Recommended for MSPs

Reviewed on 2023/06/13

Good and enjoyable. Like the community and open webinars about the product. Feels more like a...

Good and enjoyable. Like the community and open webinars about the product. Feels more like a partnership thaty a client-vendoe relationship

Pros

The remote monitoring and management tools. Also like the staff and user community forums e.g. facebook forum and the involvement of Syncro employees

Cons

PSA - still not using invoicing etc. as everything is already set up in Kashflow accounts package

Scott
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unbelievably Perfect Pricing

Reviewed on 2023/10/06

Pros

We have 15,000 clients. With their unlimited endpoint pricing, we save a lot of money compared to the others we have used.

Cons

Quickbooks Export is flaky. It exports Firstname Lastname, instead of Lastname, Firstname which messes up our QBooks records.

Yoel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You get more value for the price.

Reviewed on 2023/06/17

Very friendly staff waiting to help grow and support you and your business for the all included...

Very friendly staff waiting to help grow and support you and your business for the all included price.

Pros

The fact that they have a flat feet for unlimited agent management helps with our break/fix and BYO-AV clients, no need to pay for each agent deployed.

Cons

The mobile app could use work, however for what it’s worth I like what they have so far. I wish SyncroLive is available on mobile.

Alternatives Considered

NinjaOne

Reasons for Choosing Syncro

Cost

Reasons for Switching to Syncro

Price and the value
Ian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Syncro for MSP

Reviewed on 2023/06/26

Pros

Easy to setup and use, more features being added. Very cost effective.

Cons

Have not found any yet, it has everything we currently need.

Nick
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Syncro RMM and PSA

Reviewed on 2023/05/30

Syncro does what I want and it works well however their are some issues that if addressed could...

Syncro does what I want and it works well however their are some issues that if addressed could make it better and support is the biggest factor.

Pros

The remote management of computers and servers is easy in Syncro. Creating Powershell scripts for repeatable tasks is a breeze in Syncro.

Cons

Patch management errors but still works. Scripts don't always work. Some devices show offline even though they are online. Support is lacking.

Yvonne
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Value for the Money

Reviewed on 2023/06/13

So far so good. Tech support and customer service very good.

So far so good. Tech support and customer service very good.

Pros

Everything is in one place. We are able to track endpoints

Cons

We need to generate audit report that can be better customized.

Alternatives Considered

Datto RMM, ConnectWise ScreenConnect and MSP Manager

Reasons for Switching to Syncro

Ease of use and we were first getting our feet wet with RMM platforms
Rich
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice and easy

Reviewed on 2023/05/30

Pros

Syncro is nice and easy to get tot grips with. Policy management is super easy to sort.Being able to sync with various vendors is wonderful, meaning I can automatically update invoices with new charges, products etc

Cons

Not as pretty as some other PSA tools, but it works

Jessica
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Syncro makes my tasks simple and painless…

Reviewed on 2022/02/02

Fantastic experience all around!

Fantastic experience all around!

Pros

The scripting engine, if you can script it, Syncro will run it! If you can’t script it, Syncro has a community library of scripts to choose from!

Cons

Patch management and CRM features could use some help, but otherwise I haven’t found any Cons…

Alternatives Considered

ConnectWise ScreenConnect

Reasons for Choosing Syncro

I needed more control, better management, and scripting that actually worked!

Switched From

ITarian

Reasons for Switching to Syncro

Cost

Response from Servably

Thank you, Jessica, for your review and in particular calling out our Scripting Engine and all-for-one pricing model. We think Syncro provides the best value to all MSPs by providing unlimited device agents and all features for every single Syncro user. And the Scripting Engine is just one of the "magic sauce" components to running a successful and profitable MSP, so it's nice to hear you're utilizing it with success. And our community scripting library is truly unique and offers a great way for businesses to "level up" without spending a lot of time "reinventing the wheel":

Joshua
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best PSA/RMM Available

Reviewed on 2021/01/05

Very positive experience. Product just work and in the rare occasion that something does not, it is...

Very positive experience. Product just work and in the rare occasion that something does not, it is resoled in a timely manner. Support is what support should be.

Pros

We love the ease of deployment and ease of use.

Cons

Could be polished a little more on the visual side, but great none-the-less.

Alternatives Considered

ConnectWise ScreenConnect and Atera

Reasons for Choosing Syncro

Features

Switched From

osTicket

Reasons for Switching to Syncro

Price, performance, support and ease of use. We loved the demo, jumped onboard and haven't looked back.

Response from Servably

Joshua, thank you, your review speaks to many of the reasons folks just like you are joining the Syncro bandwagon.

It's so nice to hear that you were able to successfully and easily go from a demo to using Syncro as your go-to MSP platform.

Now that you're here, we're excited to see how you can augment and improve your business using our robust integrations and add-ons. Of course, you know, the beauty of Syncro is that you get all these features for one low cost, so you can choose to use as few or as many as you need, without having to incur additional fees.

Scott
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product

Reviewed on 2022/02/22

Support has been very good, and I find the product intuitive to use

Support has been very good, and I find the product intuitive to use

Pros

The Eas of use is a great help to my staff and I.

Cons

Would like to see a better time recording/tracking function

Response from Servably

Thank you for the review Scott! We're glad you find Syncro to be easy to use and that our support is meeting your needs. We're continuing to improve the product and we take all feedback seriously, so thank you again for that!

Bill
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thumbs Up

Reviewed on 2022/06/02

My over all experience with Syncro has been very positive.

My over all experience with Syncro has been very positive.

Pros

I was able to setup SyncroMSP with relative ease compared to other RMM/PSA software. The seller for me was the licensing model. I like the pay per tech and not pay per asset model. It allows smaller MSP clients to grow without increasing their costs exponentially.

Cons

There could be more built-in scripts. I would like to see monitoring for ESXi.

Response from Servably

Thank you for your review Bill. We're continuing to grow the product and take all feedback and feature requests very serious. We'll make sure your asks get surfaced up through the organization.

Diony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for MSP

Reviewed on 2023/09/29

Pros

The support they provide to any questions or special request.The Script community Library

Cons

Active Directory Integration is not present in a meaningful way

Nick
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Syncro

Reviewed on 2023/05/30

Solving computer issues, keeping track of assets. Bulk scripts being sent out at once.

Solving computer issues, keeping track of assets. Bulk scripts being sent out at once.

Pros

Keeping track of inventory and remote access to fix issues

Cons

no complaints right now. Works great for what we need

Hyder
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent Product

Reviewed on 2023/05/31

Best product for Remote management & Asset inventory.

Best product for Remote management & Asset inventory.

Pros

Best application for remote access & asset management inventory.

Cons

nothing so far which i can think of now.

Marco
Marco
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent option for nimble MSPs, flat fee for unlimited endpoints

Reviewed on 2022/09/21

I am very happy and the community support is excellent, great value for money

I am very happy and the community support is excellent, great value for money

Pros

Unlimited endpoints for a flat monthly fee

Cons

Integration with Quickbooks Online is sometimes a hit and miss

Alternatives Considered

Atera and NinjaOne

Reasons for Switching to Syncro

Unlimited endpoints
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Dependable Platform

Reviewed on 2022/02/08

Having come from no experience with MSPs, I am pleased with ease of use, the solid uptime and quick...

Having come from no experience with MSPs, I am pleased with ease of use, the solid uptime and quick responses to service issues.

Pros

I use the retail and inventory functions most. Adding products to inventory and performing stock takes are pretty straight forward. I am also impressed that every page/feature of Syncro has a help tab relating directly to what you are working on.

Cons

I feel the returns and refunds section could use another rework as cashing out a clients store credit is not a straight forward option.

Guy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product with room to grow

Reviewed on 2022/02/08

Ticketing and tracking issue has brought up our ability to resolve client issues much faster

Ticketing and tracking issue has brought up our ability to resolve client issues much faster

Pros

We primarily use it for ticketing, asset management and monitoring

Cons

Customer portal, mobile app and invoicing are abysmal

Response from Servably

Guy, thank you for your feedback and review.

2022 is going to bring some amazing enhancements to many areas within Syncro. We are listening to feedback from everyone in the Syncro community and are very thankful for folks like you that help contribute to the success of Syncro moving forward.

Matthew
Overall rating
  • Industry: Computer Hardware
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!!!

Reviewed on 2022/02/08

I have had it for a year now and i love it

I have had it for a year now and i love it

Pros

I like the ease of use and value for the money

Cons

There is not much not to like. If i said anything it would be that there is a lot to learn and sometimes can be overwhelming

Response from Servably

Hi Matthew, and thanks for your review.

It's so nice to see successful RepairShopr businesses grow and expand their solutions offerings by moving to Syncro.

As an all-in-one, integrated, solution, as you're finding, there certainly is a lot of customization and configuration to go through to truly maximize your efficiencies.

We do offer support to help you navigate your setup and our community forum is a great resource to learn from others. Our community loves to help others! If you haven't seen it yet, we'd recommend checking it out.

Benny
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Benny's Review

Reviewed on 2022/02/09

Pros

Ease of operation, but I only use it on the accounting side.

Cons

Interfacing with tax software, (Avalara)

Response from Servably

Thank you Benny for your review. While we have a quite thorough set of add-ons, integrations, and APIs to use, we understand that we could always offer more.

We continue to add new integrations and enhance existing add-ons based on our global community and hearing that you would like to get more assistance with Avalara, we'll see what we can do.