Knowa Reviews

Ease of setting up and managing meetings

The slowness of the document repository facility.

It's easy to locate files on document storage. The meeting management facility is excellent. The team at Knowa are extremely helpful, friendly and are always striving to make improvements. The Risk Register facility is user friendly and helpful as the Trustee and advisers are able to access. I like the ability to ask other group members to either vote or read a post. I like the collaboration area but it does appear to be difficult to encourage our advisers to respond to this thread. The reason why they prefer to respond via email is that they are unable to keep an audit trail at their end.

It would be helpful if documents within each of the categories could be added so the last document is automatically shown at the top of the list.It would be helpful if once documents are added to the storage area, there is a facility to rename the file. At the moment, I am altering the title (making it slightly shorter and trying to cover full details of document ie add a date and removing any reference number from an adviser) in Solvay's storage area before moving to Knowa.

the centralised system is a one point for all things I need as a trustee

can be difficult to navigate all of the areas needed, especially with add on elements for risk register etc

We've worked with Knowa to design a tool we can use to help trustee boards assess their effectiveness. The experience has been very positive, with Knowa understanding the requirements and always striving to make the user experience more positive. They have worked closely with us during the set up and testing of the module and been very responsive to our feedback. Feedback from our clients has also been really positive.

Nothing - overall we have had a great experience

Ease of use, support from the Knowa team and the ability to add new features and develop easily.

It is also helping with succession planning being able to store and develop report.

None that I can think of and would highly recommend it. The Trustee Board members are also delighted with it.

Knowa just does the basis so well and is intuitive to use. Not only that, Knowa continually evolves to offer additional functionality that other providers fail to do.

Very little. Where the team have spotted things they don't like this has been picked up by the developers at Knowa and addressed going forward.

easy to use for multiple clients and reduces email traffic

pages go blank at times and takes a while to reload

Ease of setting up meeting packs and loading documents

Initial set up adding users and allocating to meetings seemed clunky, but once set up it's easy for recurring meetings

What I like most about Knowa is it's efficiency to create agendas and invite Trustees to view them. It's simple and time effective.

A couple things I like least are:
-the fact that you have to give access within access to spaces. (although this is very secure!)
-I don't think you should have the 'stay logged in for 2 weeks' function as this isn't very secure.
-folders and documents have no order which is annoying as a couple Trustees have contacted me asking why something from from 2009 for example is above something from 2022. So to implement an order function, where we can number documents so they can go in date order, would be great.

Easy to use, ideally suited to scheme pension management and easy to get started on.

Very happy with the system so no complaints at all.

As a scheme secretary it provides an easy way to create and update Trustee meeting packs. Trustees enjoy the capability to write notes and highlight sections of interest before the meeting.

Our Trustees note that the risk register module is quite difficult for them to read. It's hard to see all columns on one screen

I like the ease of use and that it is very straightforward to use. Within the first couple of times I used it I knew how to set up meetings and attach documents to the packs.
It is very user friendly and most new joiners who use it for the first time get the hang of it almost straight away. I have had no issues from Trustees with Knowa and all has been positive.

When adding actions, for example, the latest action is at the top of the list and generally this would have been the last action in the meeting. Only a minor point but when comparing against the minutes it can be a little confusing.
When adding a new member to the collaboration space, it is annoying that you add them and always have to add them to all groups on there as I sometimes forget to do this.

Customer support is very good (Thanks to [sensitive content hidden]), and the product is very customizable

Can be tricky uploading items as we have to go through your team. Would be good to be able to setup ourselves

Knowa simplifies the board meeting process, making it more secure, efficient and user-friendly, thus becoming an indispensable resource.

I haven't found any flaws in this tool yet.

Confidential online access to Board Papers.
Ability to include personal annotations.
Accessible across multiple devices .... both desktop and mobile.

N/A ..... after working out how to download and access documents when offline.

The AI and intuitive design of the software used makes collating important data easy to capture, find and use.
A very impressive product

Sometimes the AI can over suggest, but this is rare and frankly, not really a con. Struggling to add anything in this box in all honesty

It is a very useful tool to schedule and organise meetings across a large spread of people representing different organisations, and providing a secure place for all parties to contribute.

Design of the main layout could look a little better

Very easy to use and navigate, including accessing papers from past meetings

Knowa doesn't seem to remember my browser and so requires me to login with a password every time!

The ease of use, range of functionality , first class customer service and the continual development of features

Nothing for me - it is a much better product than others I have used in the market at a competitive price

An innovative online solution to storing all documents including meeting packs and capturing Scheme history and Trustee decisions in one place. Makes it highly portable. Creating meeting packs is also made easier. Above all, the team behind this, in particular [sensitive content hidden], is simply brilliant and highly responsive.

The document management function could be enhanced.

Knowa filled a gap in the market that had existed for some time - an easy to use, modern platform to enable Trustees and scheme managers to manage their scheme governance effectively. Having used various other outdated platforms prior to Knowa, Knowa was a breath of fresh air!

I cannot think of anything negative - whenever I've found something for improvement, the team have taken that and run with it.