Joist Reviews

I love that joist is easy to use from computer or smart phone on the go is not a problem. Joist is easy to use and understand even for older people who are not use to computers. When a payment is sent I can update my invoice so that I may see how much I have made even can update payment plans and make contracts

The fee for receiving payments via the app. Sometimes the site and app can be down for maintenance when I really need it

Joist is simple to set up, use and demonstrate.

Estimates can be emailed or texted right to the customers phone.

Lacks more robust features other offering in the estimate software category have.

Not quite a full featured estimate software or crm but a very functional combination of both.

The app itself works great. Very helpful to email customer a invoice, estimate or a receipt right on the job

First- I wish when I look up a Customer Support, it would not only pull up his contact info, but also a history of his jobs/invoices
Second- when you have customers pay with cc, joist uses WePay to process. WePay is a joke, zero communication, they went right into my bank acct and stole money simply because a customer clicked a dispute button because he was mad I didn't answer my phone when my sister was in a hospital.GONE and only through chats online have I received a pitiful notice that it will take up to 45 days to return my money, even after it took the blink of an eye to steal it. Crooks! And I will stop using joist just because of this instance. Boot WePay, hire a legit company like PayPal and I'd come back. Until then, I'm looking for new invoice company.

The app works perfectly and what I like the most is the notifications it provides when my clients open up their email and when they view the estimate.

I'm not happy with the tiered pricing the company has commenced to implement, I am currently a paid joist pro member and have been happy using the app for its functionality, recently the company has introduced a second tier plan (Joist Elite) that bring more features to the app, some features dont really justify the upgrade however this tiered pricing implemented as a as we go along basis and not from app commencment feels a bit unfair for already paid members who feel left out or feel our current membership wont get any new updates.

One can say they can keep stacking tier after tier

Joist Gold
JOIST ultra etc..
It feels more like a pay for extra features on a subscription based offered than an actual upgrade in tier

For that they should have offered one time payment upgrades.

Simple and straightforward, although lacking much needed functionality.

Doesn't provide for a contractor who regularly services companies or multiple locations, just simple contacts with single locations. Support team doesn't work to implement additional features based on user input, not interested. Unfortunate.

The ability to send estimates electronically for approvals.

Not being able to write change orders with decreases in scope and costs. Must use other software to do this causes additional expense.
Cutting and pasting text from other software causes formatting uses. This decreases the efficacy of this software.
Not allowed to give discounts or credits on a signed estimate. Sometimes you want to add a benefit to the clients experience and this software does not offer this.

For Free software I can't complain - it does a great job at almost everything. I have several friends that are now using it and love it. I don't use Quick Books but it does have a sync feature if you use QB.

It takes a little getting use to when adding Items and clients but once it is set up it is awesome!!

The only problem I am having is sending email from my Samsung Galaxy Tab A device. I can create invoices but when I send them it acts like it works but doesn't send anything. I have had a ticket open for several weeks with little being done.

I can send from my PC and my Phone but not my tablet. It is like it does not send my email request to the Joist server. I believe the problem to be with the APP itself.

I am waiting on someone to call me that can look at my account while I am sending email to see what if anything they are getting from my app.

Simple to use, easy to find what you need.

App and desktop version don't communicate well, missing options that are necessary for billing and follow up marketing (example- no way to filter emails or customers added by month they were added for follow up)

It is so easy to use and very inexpensive. The free version is great for anyone starting a new business or crm.

I wish it had a scheduling feature and a good,better,best option for estimating.

I liked how it was an estimating software and a CRM all in one. I also loved that I could send out formal Invoices.

It didn't have any way to have customers pay online which made my job a lot more difficult since I had to chase down payments and wait for checks.

Easy , quick good looking invoices, [SENSITIVE CONTENT HIDDEN] the emoyee was incredible even after we left because of PayPal. I just wish they offered more than one pay source

PAYPAL. THEY RUINED THIS APP..customer service was over the top with joust, but with PayPal its nonexistent..they are rude if you get someone almost annoyed..usually they only want you to use community...we hate that

That it is available for both desktop and smartphone

Too many to list. There is hardly one functionality in this App that makes sense or is intuitive. It's hard to navigate, most of my client can't figure out how to sign, change orders are extremely inflexible, I can't automatically insert my signature - instead I have to go to two different platforms to do so. Again I would have to send too much time here to list all the problems.

With time, as items are added, it becomes very easy to generate a great looking Estimate.

At first, it's time consuming, adding items slowly.

Absolutely love this program. Use it all the time for estimates. Has an incredible system for estimates, invoices, payment, and overall management.

Was a little difficult in connecting with quickbooks, but not horrible. Also while I know they have to make money, a few years ago the program was free, now has a pro option on order to access all features.

Great software tool for the construction industry, does what it needs to to send out basic estimates and invoices to customers

this software is expensive and doesn't go the extra mile
hard to use and understand
does not track percentages correctly nor does it show the percentage of billing to the customers

ease of use, price, reliability, functionality

ONLY complaint is not capturing IP address/digital signature being more secure

This program does everything high priced software does, and it absolutely FREE!!!

And not only is it not bogged down by ads, the developer has been adding more free stuff at a rapid pace, from taking credit card payments and e-checks directly though the app, to adding features to the quotes and bills themselves.

Now, while this software is made for general contractors, i use this for my own art and technology business.

And the few times I had questions, emails were returned with in hours!

To be honest, there really are no cons to this software. It is truly a work of art. You can tell that this app was created by someone who truly "gets it".

Very user friendly and looks great. Estimates and invoices look very clean and professional. Customers can pay with credit card or electronic check, excellent feature.

Like all of it. There should be a way to notify and remind customers that they have an unpaid invoice.

Very easy to use, the layout and interface is fantastic. You can integrate quick book with it. Create estimate within a minute and email it to your customer.

Can’t add photos of an item. You have to add separate as an upload option but not as an individual item

This product has potential like how it’s laid out pretty easy to use from a business standpoint and has different things you can do

If your using this app for payments you must give social security number to set up also cost to use program is really high in comparison to other much better products out there shop around

This software is pretty straightforward easy to set up and use

Difficulty in setting up the banking feature ask for a lot of information

The Joist interface is all about speed and ease of use. Even on slow network connections, Joist remained zippy and far less painful to use than other cloud-based systems. Solid set of features, even in the free version.

We deal with a lot of monthly-invoiced, repeat customers. I wish Joist would add support for customer credits. Some of our customers would send a large check to cover several months, and there is no easy way to make Joist account for this scenario. We ultimately moved to another invoicing platform, but would certainly reconsider Joist if this feature is ever added.

The mobile app and web interface are outstanding. It is so easy to generate a quote, invoice clients and record payment. The ability to email or text the invoice to clients is awesome. Custom contracts and phone inclusion allow for a wide range of customization. The ability to export clients is a huge time saver. I love how I can get an email copy of what is sent to the client.

The function on the mobile app and the web interface are different. I wish it had the ability to export info to excel or other format.

Convenience and phone based with a decent layout, hard to compare as I have only used PC based software

Not stand alone, seems developers have contant access to all your transactions and can and will dictate when they will release your funds and how you should fill out your invoices.

Easy flow platform, had everything that I needed at the time for free.

Ended up taking the free version away. My business was still new and I wasn’t sure if this was the best option for me so I decided to try something else.