Eaglesoft Reviews

This was by far the easiest dental software that I have learned to use in the healthcare field. The software interface is simple and straightforward, which helps when you are new to the software and have not quite memorized where everything is. The one feature that I found to be the best and most helpful for myself was the patient charting portion. I have used other software where this has been an issue in the past so it was refreshing to have this specific part flow so effortlessly.

There were no areas within this software that I found to be subpar or unhelpful to me throughout my use of it. It would be wrong of me to even say that I found something within this software that made me like it less, because in all honesty there just was nothing I did not like about it.

The software is easy to use and easy train other members of our team. Extremely user-friendly. The interface is also clean and modern.

X-rays uploading and loading takes some time. Also, confirmation and reminders options are not reliable so we had to sign up with a third party company.

ease of scanning paperwork
certain reports are very helpful
task manager helps to remind staff members of specific things that may need to be done.

Claim processing/editing
Service editing
lack of Program compatibility
Treatment planning
Tabbing
reports printing all open claims (It never prints them all)
Also another suggestion any time an appointment is moved/Changed it should auto log in the notes whom did it to help larger offices save time

I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.

There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).

The ease of use comes in the many different shortcuts to get to where you want to go- images to chart....chart to notes.....notes to front schedule....there’s a shortcut to wherever you need to go next!

Sometimes it shuts itself down or kicks me out of my application for “an illegal operation” however I did no such thing

Support answers the phone eventually, but normally the issue is that development has not fixed an old issue and that they have not kept up with technology.

Really developing and fixing eaglesoft stopped 15 years ago. Changes today are mainly cosmetic. Imaging resolution is stuck in the 80's....can't save HD images, can't use HD cameras - will have to dumb down resolution to get ES to work - know issues for years and no attempt to fix it. database is a 32 bit database living in a 64 bit world........

The best part of Eaglesoft is that it puts the payments directly to the procedure that you were paid for.

It was a very complicated program to learn and took the office a few months before everyone was comfortable using it.

So user friendly. Everything is right at your fingertips. If you have any questions at all they are quickly and efficiently answered by customer service.

I really dont have any complaints for this software. If I have ever had any questions or issues it has been resolved in the matter of a few minutes by simply chatting with customer service.

The most impactful feature for our office is the reports you can create. Each report is easy to customize and utilize for your business needs.

I feel the FAQ website for Eaglesoft could be improved to include more detailed information when a issue or questions arise. I would prefer not to have to call support.

It was very easy to learn for someone who had no experience in the dental field. It had plenty of features to keep us organized and running effectively even with transitioning patient files from paper to fully electronic. Excellent for a small dental business!

Very little to be disliked. Graphics could be more appealing and other small things like that but overall functionality is excellent.

I am learning Eaglesoft without training and find that it is very user friendly. I had filled in at a couple offices and they just did not have time to train me so I just had to figure it out. It was not hard. The designers were very good and made it easy to use .

I came from using PracticeWorks for 20 years followed by OpenDental for a shorter time. Of course, changing to a different program is always challenging. Again, I probably should have had some training and still can not figure out how to generate certain reports. If I am trying to balance the morning (if it has been a busy morning I like to balance at lunch so if there are mistakes I don't wait until end of day to fix them), I can not generate collection/ production report.

Makes dental office front office a breeze, and is easy to work with for back office as well. Plays well with other software companies that can be integrated into the system to make other aspects simplified. (We integrated Solution Reach, it was seamless). Customer support is top notch! Only once had an issue that was not able to be immediately addressed, and taken care of

The icons they use for the different charting aspects are a bit odd. they have an area to store documents in a patients chart, called smart doc, and their icon is a brain on a piece of paper. Some don't make sense, but if you hover over it with the mouse, it will pop up what it is.
The other is there is SO much to remember, it's amazing how much they have in there! Not simple to disable some "upgrades" that I don't care for.

I just love it how you can easy administer the users on this software. What I also like about this is that you don't really need to fully understand each part of it. You can actually learn from it by how easy the tabs and options are. In other words it's easy to use.

I don't know if this can be fixed with an update or not but when trying to change insurance information I get errors or it asking me to do this before I can do something else. The problem with this is that this doesn't happen all the time. Odd, can a fix help with this? There is also an issue when it comes to printing out the charts for the clients. I only prints certain parts when it wants to and other times all of the printing comes out the way how I want it to be. Maybe there is something going on with this or it is just me.

Integrates well with other technology, such as our new PlanMecca Cone Beam. Can switch easily between account screens, charting, etc. I like how on the charting screen you can click on a tooth and immediately see all images and history associated with that tooth.

I would like to be able to show discounts (professional courtesy) on a treatment plan - i.e. have it deduct from the total cost.

I like the ease and integration of dental insurance and filing claims and claims with attachments.

I wish there was some way to add even more limitations and frequencies for the benefits section. Like age limits for fluoride/sealants, an option for bridges and such not to be covered on missing teeth and copying insurance companies to account for plans with waiting periods and without so you didn’t have to creat a whole new one just for a waiting period.

This is the easiest software I have found for dental scheduling, billing, accounting, charting etc. Eaglesoft is so functional and has so many expanded features to it, it really makes the office run so smoothly!

I haven’t run into anything that a quick call to customer service couldn’t fix.

It is reliable. It's been around forever and will probably always be around and you know what your getting. It starts every time and does what it needs to do.

The software takes some time to get use to. With our new dental assistants that come in there is a learning curve. Not very intuitive.

This is a great program that we use in the dental field. It is very user friendly. If you arent sure where things are they are many different ways to find it. If we have temps in our office or new employees it is easy for them to easily catch on to our system

The account history can be difficult to read through. Im sure there are easier ways to do it but I havent figure it out yet (I work in the back so I do not have to look at pt accounts often)

If there are any errors in processing a claim, the reports are that print help you determine what corrections need to be made. It is not unlikely for you to receive a call from support if they notice you have claims stuck in in-process. They pay attention to what changes you recommend.

We have had a few glitches with ghost appointments or accounts that are boggled down but I have had the same issue with the competitor software.

ABLE TO SEE 6 MONTHS AHEAD which is easy to schedule pt.

Ridiculous OVERALL, take 10 steps to get to a window or function. Too many block, hard to navigate.....

What I like most about this software is that if you hover over the patient's name on the schedule, it tells you a lot of info about the patient including his age, medical conditions, etc. Very easy to view radiographs with just 1 click of a button. And to top it off, EasySoft actually has patient reminders built into it. So what a plus!

The layout of EagleSoft looks pretty "old school" and could use an improvement in that aspect. It functions fine but it just doesn't look very appealing.

I've used this software for couple years when i worked in a dental office. It was so easy to learn and organizes everything, you don't even have to think. Even when i had questions and called their customer service, they were very patient and knowledgable. Ready to walk you through whatever you need to understand.

The chat inside the software used to crash sometimes but i believe it's because we didn't upgrade to the latest version and the computers were old.

There are unlimited opportunities with this software. We are able to schedule appointments at the front desk. Insurance is easy to put in. Our hygienist and dental assistant are able to use the charts and patient notes section as they are working on a patient.

I wish that the software looked a little more modern and not as old fashioned. It looks like it belongs in the 2000s.

It is easy to learn so we can train staff fairly quickly on the software. It is fairly easy to troubleshoot as well.

End of day reports are not always accurate when we print them. There are to many ways to do things.

The ease of use and flow of software are the primary pro's for Eaglesoft. It seems to transition well with the digital x-rays software.

The software has been slow with quality updates due to it becoming free for dental offices. Dentrix seems to be surpassing eaglesoft in updates.