Comcast Business VoiceEdge Reviews
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11 Reviews
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Shouldn't have switched to Ooma
Reviewed on 2024/09/24
Pros
It worked without any hiccups. Reliable service.
Cons
The price. Bundling with internet was better but still very expensive for phone service.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Why Comcast?
Reviewed on 2024/01/02
Pros
The ability to build and manage the phone tree.
Cons
The call center representatives and the transferring through the lines.
- Industry: Construction
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Comcast Business VoiceEdge is FINE, nothing special
Reviewed on 2022/07/12
It's just run of the mill, nothing special except that it's from Comcast. When there's a problem...
It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either.
Pros
Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name.
Cons
We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Comcast Business
Reviewed on 2022/11/17
Product was amazing never had any problems and we could run our business without any hiccups. The...
Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable.
Pros
The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues.
Cons
This software did not work with our patient software which is not as helpful as other options.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Business Voice Edge Review
Reviewed on 2022/07/21
Not great. The online system is very confusing and not user-friendly even for people who are...
Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system.
Pros
The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app.
Cons
It's just lacking in every aspect compared to competitors.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good Phone Service; Mediocre Customer Support
Reviewed on 2023/01/18
Pros
Provides copy of voice mails to my email
Cons
Limited options for handling on-hold calls and teeny tiny window for call history.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Comcast
Reviewed on 2021/06/28
It was very hard to use, the service is spotty, it is very difficult to get help and the help that...
It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs.
Pros
There are many offerings and services that they have
Cons
It was very hard to use, work around and complicated.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
comcast business voice edge
Reviewed on 2022/01/18
Overall good experience. I would recommend it.
Overall good experience. I would recommend it.
Pros
good quality phone calls. great voicemail system.
Cons
call routing and transfers would get dropped a lot.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Daily use
Reviewed on 2022/05/11
Pros
The most impactful was the clearness of incoming calls & voicemail.
Cons
I have no complaints about the software.
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Ok service but better product on the market
Reviewed on 2022/02/03
From a functional standpoint this service was fine. My biggest concern was the price.
From a functional standpoint this service was fine. My biggest concern was the price.
Pros
Was easy to use and met all of my business needs.
Cons
The price per month isn't the greatest. There are cheaper options available.
- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mid-tier
Reviewed on 2021/11/18
Overall, I would say I am neutral. I would suggest for people to try it for themselves. Just...
Overall, I would say I am neutral. I would suggest for people to try it for themselves. Just because it didn’t work for me, didn’t mean it won’t for other people.
Pros
I enjoyed the customizable features and the ease of use.
Cons
The thing that I least liked was the security features and add-ons. I thought Comcast would be more high tech and innovative when it came to phishing and robo callers. My information did not feel very secure.
