WellSky Long-Term Care Reviews

There are many things I like about the software. The ease of navigation that has been applied over the years with upgrades. The integration with the pharmacy so that physician orders can be electronically sent. The constant improvements in both NetSolutions and Point of Care. The fact that the developer team is always on top of the CMS changes in both the Clinical and Billing areas. I also like the ease of contacting customer support and the quick response times. Also love the eDocs feature so there is no hunting for paper any longer.

One thing I feel could be improved is the resident selection in the reports are. They are not all the same and some require lots of 'clicking' just to choose a resident. Also for instance in the MDS; you can tab to the next question, but at times when you tab it goes to the top of the page instead of the next area. This can become time consuming. The least amount of 'mouse work' that can be done is truly a time saver!

I able able to obtain detailed referral information of patients from the hospitals

Sometimes there are missing details or unable to view HC referral or MD notes

It is easy to use once you have learned it.

Too many in and outs. You have to log in then go to reports then go to progress notes choose a resident, choose type of note choose the date then print. Better to be able to pick the resident and have the full dashboard available right there old notes new notes, orders all right there no need to go back and forth.

I really appreciate that the team is enhancing the environment. Making it more efficient and user friendly.

I feel that the team is really integrating the needed information to obtain with compliance with state and federal regulations. It is so imperative that we have thorough and complete documentation to ensure resident quality of life.

Customer service is amazing. The management team listens to the needs of their clients and actually care to make their product better to accommodate the ever evolving world of Healthcare! Their reps understands the billing rules for all of the states they support and the rules are built into the software. If they are unsure they will get help and usually within 24 hours. Providers/users are not left having to do manual "work-a-rounds" to get their jobs done. This software is the way to go...if something is wrong, it's more than likely operator error. This software offers a lot of flexibility to accommodate all the different rules from all of the different Payors out there. Billers find it very easy to use...

Possibly better statement options. Have more reports be available in excel (there are lots but not too user friendly)

The software provides a full suite of functions and utilities for health care. It is excellent not only in daily usage but works well with audits. We have had some other 3rd party software that we wanted to transition from. In each case, Experience Care had a drop in module that filled the need and worked day one. Support is great and speedy although we use them most for new modules and changes. The software tends to 'just work'.

Because it is a robust suite of tools, there can be a bit of a learning curve on this.

The customer support and engaging leadership have the most open-door approach to listen to their end users and implement change based on input. They are a remarkably progressive compared to past experience with other vendors/applications.

The design is dated on the backend but they are focusing on re-design of the front-end where most users are interacting.

there were a lot of improvements being introduced for easy navigation on the system

I really don't have any problem.. but what I'm hearing was the reimbursement table, the calculation every time Claims are to be prepared, and you cannot download copies of billed claim

I like how easy it is to use. The tech support is great as well and will help you with a smile and kindness.

The reimbursement table is hard for me but I think it is more me than the system.

[SENSITIVE CONTENT] is awesome! He is knowledgeable, efficient and patient. I appreciate his fast response on our urgent payroll issue and that he resolved it very quickly

Payroll product could be better at keeping up to date on new Federal and State taxes.

I like the process between the nursing information & the accountant.

I honestly do not dislike any aspects of this system.

EASE OF LEARNING, MULTIPLE WAYS TO ENGAGE IN INFORMATION

THERE IS NOTHING THAT I CAN COMPLAIN ABOUT REGARDING THIS SOFTWARE!

Point of Care, Physician Orders
Integrates with other apps

system slowness - sometimes \ and can only open 1 screen at a time

I enjoy working with the knowledgeable customer service staff.

That I can't access it from home but that is only because we host it in house.