CDK Global

4.1 (204)
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Dealership management software for the automotive industry

Overall rating

4.1 /5
(204)
Value for Money
4.0/5
Features
4.1/5
Ease of Use
4.0/5
Customer Support
4.1/5

76%
recommended this app
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204 Reviews

Cary
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Elead a good crm tool

Reviewed on 2018/07/31

Pros

Great way to keep track of customer's and keep notes to help with future interactions. Good support from the company and Greg does a great job going over the ins and outs of the program.

Cons

Has glitches at time where it adds multiple task for the same customer.

Response from CDK Global

Hello, Cary. Thank you so much for providing your feedback and experience using the CRM tool. We would appreciate the opportunity to work with you to resolve the issue you seem to have on occasion with multiple tasks being created.

We'll be in touch.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The Best CRM is the One You Actually Utilize

Reviewed on 2021/07/30

I like it. It is easy to use. I would recommend for a company that won't need much support from...

I like it. It is easy to use. I would recommend for a company that won't need much support from Elead.

Pros

I like that I can have more than 1 customer record open at once. I like that it is web-based. I like the ability to customize every process as needed. The email campaign setup is easy.

Cons

Customer service is nonexistent. I'm unable to customize the workflow myself - Elead must do it but elead rarely returns calls. I had to send a cancelation email to get a response after months of trying.

Response from CDK Global

Hello,

Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive.

Please provide an email or contact information so we can have a customer service rep reach out to help with support. We would love to help address your business needs!

Thank you!
Elead

Danny
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Decent software just not recommended for a service center

Reviewed on 2023/01/10

The financial and dealership side is the only value that we found in this program. We are not happy...

The financial and dealership side is the only value that we found in this program. We are not happy with what they promised us as far as for our service department and they don’t seem interested in solving their issues anytime soon.

Pros

I really like the financial side and tracking of the company financials within the program. They do a very good job at this software does a good job with the dealership sales side that seems to be where they spend most of their effort making it right

Cons

This software does not have a proper scheduler that functions for a service center. This software does not have a good functionality of a service department scheduling of technicians might as well be nonexistent. This company does not do a very good job at customer service and knowledgeable staff.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best CRM in the industry

Reviewed on 2018/08/07

Great company, great people, best CRM in the industry.

Great company, great people, best CRM in the industry.

Pros

It functions as you'd expect and it's highly customizable.

Cons

There are a lot of antiquated functions that accomplish the same goal which makes limiting user access a pain to manage because there are so many loopholes to dodge accountability.

It needs more active-management capabilities instead of relying on manual reports i.e., pop-ups for Manager to Review approvals.

Response from CDK Global

Thank you so much for taking the time to review ELEAD CRM. It is definitely appreciated and helps us continue to improve our services and support provided.

Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Robust System

Reviewed on 2018/12/18

I use CDK Global on a weekly basis to support my customers, and I have found that it is the most...

I use CDK Global on a weekly basis to support my customers, and I have found that it is the most user friendly tool out of its competition.

Pros

I specifically like case management section in DealerSuite, I can quickly search all of my open cases by a specific date range, or just all of my cases since I started using the software. Additionally, once you click on a case to review it, CDK does a great job of neatly organizing the case notes in a manner that creates a simple environment that is easy to read.

Their support is extremely helpful and everyone I have worked with their truly seems to want to help resolve your issue, and also recommend more efficient ways at tackling tasks in the system.

Cons

The only difficulty I have with this software is that it is only accessible via Internet Explorer. As an employee of a company that uses Mac products exclusively, this presents a large problem as Internet Explorer is not available to Mac users, so I have to use a 3rd party application that runs through Chrome and immitates IE. I would have no complaints whatsoever if CDK was able to make their software usable on Chrome!

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good luck if you need support

Reviewed on 2018/07/17

Pros

The ability to send out an email campaign is great. I have used other CRM programs and they don't come close. From an email marketing standpoint CDK is great.

Cons

Support is horrible. They shouldn't even bother having support for the CRM. Ex. there is something wrong with our internet reps sending emails through the CRM. It is saying the email address is invalid. It isn't because we have emailed back and forth with the customer using the same email address. Supports response was just ask for a different email address. Nothing like inconveniencing the customer when they are looking to purchase a vehicle...

Response from CDK Global

Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us.
You can reach us instantly by phone at 877-859-0195 or [email protected]

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

I would recommend Eleads over DealerSocket or VinSolutions

Reviewed on 2019/02/15

Pros

I have used many automotive CRMS and like Eleads the best. It is easy to use, has good reporting and I find that their support is better then others.

Cons

They do have some less integrations then other suites of services but do take feeds and import/export data well.

Response from CDK Global

Thank you so much for taking the time to review ELEAD CRM. We are very happy to hear that you prefer us over other options currently available.

Don't forget, we do offer resources and training opportunities if you or your team would like to navigate the reporting options more efficiently and you can always request to speak with your dedicated account rep more frequently.

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Old system needs updates

Reviewed on 2022/11/08

Pros

It can work for making POs and other accounting managements

Cons

Outdated system and not easy to use. It also is buggy on computer and if you hit one wrong key it can make a bigger task than originally

Response from CDK Global

We're sorry to hear about your troubles using our systems. CDK Global has invested $500M in recent years to update our technology and workflows to meet the high expectations of our customers and we continue to invest in these areas to make it easier to do business every day. Please reach out to our customer support team for assistance at https://www.cdkglobal.com/support-service-connect-top-level-support or call 866.668.5394

Jack
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

CDK is one of two options for successful dealerships

Reviewed on 2018/07/09

CDK helps us manage our dealership.

CDK helps us manage our dealership.

Pros

CDK is robust in features, and can integrate with most any other automotive software. CDK provides many functions that dealerships must have to operate successfully.

Cons

CDK charges for everything. Even talking to their support requires a fee. Nothing is included in the high monthly fee. CDK is also extremely dated looking, antiquated to the point of 1990's software.

Vicki
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

NO SPELLCHECK

Reviewed on 2020/04/09

It's a little more work than it should be... if I only needed to store my customer data and do my...

It's a little more work than it should be... if I only needed to store my customer data and do my daily tasks it would do the job.

Pros

I like the organizer, the monthly look especially

Cons

Many things...No spell check! After I scan a drivers license the customer profile leaves the screen. I want my prospect list from most recent not alpha. I want my hot leads to show up in my prospect list as well. On the prospect page I'd like NOTE instead of SOURCE. Need more comparable reports for users, sales people are trackers. When I'm in prospects and then do a search I lose my place in prospects... I want to be able to go back to the same place same screen. Eleads needs more input from real users.

Response from CDK Global

Thank you for taking the time to provide your feedback, Vicki. We apologize for the challenges you've had while using our CRM platform. Someone from our support team will be contacting you to assist.

Daniel
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Elead makes me feel they genuinely care about my success!

Reviewed on 2021/02/11

We utilize a ton of the features available with Elead. Because of this we have a ton of moving...

We utilize a ton of the features available with Elead. Because of this we have a ton of moving parts and I'd guess that we require way more personal attention than 90-95% of their users. Most companies have people in place to assist you with problems you may have with their software. All I can speak to is my experience, but [SENSITIVE CONTENT HIDDEN], who is my contact when I need assistance takes pride in his craft and goes way above and beyond what is required. If I have a problem I give him a call on what I believe is his cell. If he answers he immediately either listens to my concerns or lets me know when he will be able to give me his full attention. If he cannot answer, I don't wait long for a call back, email or text letting me know when he will be available. Once he understands my concern, he sets us up on a virtual meeting and I am his only focus for however long is needed. Almost every time that the concern is taken care of, he tries to offer additional ideas or asks additional questions to try and optimize our success. I don't ever write reviews, good or bad but I felt obligated to let people know the type of partner you get with Elead. I don't see them as strictly a CRM..... I see them as a business partner dedicated to finding ways for us to be more successful!

Pros

I've switched CRM's several times for several different reasons. The main thing I always hated aside from having to learn an entirely different product is time and growing pains that come with transitioning to a different CRM. Am I going to lose important data? Will it take weeks to get everything transfered? Will my team be frustrated with the new software? I could go on forever. I'm not in the CRM industry so I can't speak to what's expected with a transition and how much growing pains you should expect to have. I can say that 10-12 years ago the switch was much more difficult than it is now and even back then Elead had the most streamlined process of the others we've tried. For the record, we've only used the higher end companies with the highest costs. I'd imagine the less expensive ones are much worse but I have no experience with them. The ease of transition with Elead was way beyond my expectations. Maybe they've all improved significantly with technology, who knows?

Cons

I wouldn't call it a con, plus I may just not know how to handle this specifically and I've never asked. I wish there were a simple way to search the entire database of notes input by our staff for keywords. Whether it be specific bikes, specific trade ins, etc. If your staff does a good job of adding the product of interest where it's supposed to go, then this would be irrelevant. More often than not, our team is trying to input the data as quickly as possible and doesn't give much more than the required info.

Response from CDK Global

Hi Daniel,

Thank you for providing feedback with your experience with Elead. We are glad to see your experience has been positive overall. As always, our support team is always available to assist with anything you may need.

Thank you!

Vicki
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Had this software for @ 2 years, and they don't know rental. Support tries/development is...

Reviewed on 2018/01/18

when selling large equipment there is a margin worksheet feature that the team seems to like. They...

when selling large equipment there is a margin worksheet feature that the team seems to like. They shouldn't have sold us the software, and we tried hard to get them to be straight. They promised and promised things. I have a spreadsheet of things they promised, and they have done 3 of them. They don't communicate regularly, except people who are just support smoozers. They are currently offering a "Rental Summit" of some kind in Canada, but they don't know rental. I have offered to talk to the developers about "how" something should flow - but they never discuss what we want the system to do. This was a terrible mistake. We have 190 employees - and a number of them have said they want to leave because of this software. They stay because they are good / loyal employees and want to help us through this - and they probably are hoping I will replace the system, which I am close to doing. The most recent problem we've had is they are double crediting customers with refunds because their system doesn't stop it - they are saying it is working properly..... if you do a lot of rentals don't buy this software. If you operate a large equipment dealership ONLY, i think it is a good system. \

Pros

accounts payable is the only person who likes it better than our last 2 systems - the parts system is workable, and will store non-stocked files that will pull in when added to an order - the part will include pricing so the guys don't have to look it up each time. They have a good check reconciliation system.

Cons

The rental system. There are NO aspects that work like any other system I've ever used. It cannot do math; there is no deposit feature, so if you want a deposit in addition the the rental you have to remember to "take it off" before you close a contract. Non serialized items are a mystery to them. They are only able to handle large equipment / equipment with individual stock numbers. Transferring is a nightmare. Reservations cannot be made for more than the number of items you own, so no multiple future reservations.

Response from CDK Global

Thanks for the review and comment. Through our partnership with Integrated Rental, we have updated our rental software for heavy equipment dealers as of 12/3/2020 to help heavy equipment dealers simplify, standardize, and modernize their rental operations.

We hope this collaboration and update resolves the issues our heavy equipment dealers faced with the rental operations platform prior to the update.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Obsolete CRM. Do not waste your time.

Reviewed on 2022/07/25

Eleads got very comfortable with their huge customer base that no enhancements have been made in...

Eleads got very comfortable with their huge customer base that no enhancements have been made in years. The version they have now would be great in 2007. They are lagging behind, they know it but do not care since most dealerships do not want the hassle of switching.

Pros

The desk log is the only good thing about this sorry CRM

Cons

The reports are a waste of time. You will rarely get good numbers from there. I do most of the reports manually. You want to see specific numbers? Pay them 4-5k and wait 6 months for them to generate the report hoping it will pull the right info (it will not)

Response from CDK Global

Hello,

Thanks for taking the time to review Elead, and appreciate the feedback of improvements.

Thanks!
Elead

Stewart
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Very frustrating. Product has a lot of features, but design is awkward.

Reviewed on 2017/10/10

Offers some coordination of sales consultant and management. Tracks sales.

Offers some coordination of sales consultant and management. Tracks sales.

Pros

Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons

Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer.

Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed.

All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action.

Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email.

No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers.
No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used.

When composing an email, if you close the box you're in, you lose everything. No warning to save.

HTML editor acts differently than any other one I have ever used. Awkward.
No way to use an email template in an e-brochure.

No way to sort a search results list by rep, customer, date or vehicle.

No audible notification for new leads.

No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually.

Merge codes are unreliable - tech support was no help after 4 calls.

Response from CDK Global

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Chase
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Large Market Share and No Innovation - Poor Service

Reviewed on 2019/10/28

They are only a means to an end. We have been on the lookout for other DMS softwares to move...

They are only a means to an end. We have been on the lookout for other DMS softwares to move forward with for years now. We are only waiting for our current contract to end.

Pros

CDK is a means to an end. We need an auto-dealer specific software and CDK just happens to be the one we signed up with 5 years ago. It helps us get what we need to done.

Cons

There has been little to no innovation and their customer service is horrible. It's impossible to get anyone on the phone to help resolve issues and their chat/message service is horribly slow and the people they have serving you don't know the product and can't help and just end up "escalating" the matter to someone higher up than them which then could take days longer to get a response. They lock you in to multi-year contracts because they are large and hold a lot of the market share.

Response from CDK Global

Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us.

You can reach us instantly by phone at (866) 668-5394
Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET.

Dustin
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Elead Review

Reviewed on 2022/01/20

Pros

Ease of use once you do a bit of training, easy to setup the way I like.

Cons

More detailed reporting, customized dashboard editing.

Response from CDK Global

Hi Dustin,

Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive.

As always our support team is available if any questions or concerns arise in the future.

Thank you!
Elead

Angela
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Elead review

Reviewed on 2017/02/04

ELEAD1ONE has been a great CRM tool that has allowed for the customer follow up that we have needed...

ELEAD1ONE has been a great CRM tool that has allowed for the customer follow up that we have needed for sales and service. I have worked with several Performance Managers over the years and JD Demott has made a HUGE difference for us. The support that we get is what keeps us using this CRM. I make use of all the features possible and if it doesn't have something I will ask for it. JD pushes my ideas to programming if it's something that can possibly be changed. It is a great working relationship between the dealer and the CRM company. They have helped us through 2 buy/sells so far and their implementation team is also very helpful. The Implementation team lets you know everything you need and helps you stay organized. Thanks for making our Auto Group such a success! Keep up the great work!

Pros

It has almost everything we need. I like the reports, the desklog, the workflows, etc.. Too many good things to list.

Cons

I wish there was a tool that allowed the dealer to create their own reports. When new models come out they would be accessible faster as generic vehicles so we can work deals on them. I wish there was an audible sound when a new lead came in.

Response from CDK Global

Hi, Angela. Thank you your taking the time to share your experience with us. We appreciate your kind words - and the feedback on where we can improve. We're passing this to our product teams as well. Thanks again and as always, please call us if there is anything we can do to support you.

DAVID
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

TERRIBLE CUSTOMER SERVICE

Reviewed on 2019/11/05

TERRIBLE, THERE CUSTOMER SERVICE IS THE WORST. THEY DON'T CARE ABOUT ANY CLIENTS AS THEY HAVE TOO...

TERRIBLE, THERE CUSTOMER SERVICE IS THE WORST. THEY DON'T CARE ABOUT ANY CLIENTS AS THEY HAVE TOO MANY AND CHARGE WAY TO MUCH FOR THERE SERVICES AND WITH THE HIGH COSTS YOU STILL GET THE WORST SERVICE. THERE ATTENTION TO THERE CUSTOMERS ABILITY TO CONDUCT BUSINESS DAILY (WHICH ALLOWS REVENUE TO PAY THERE HIGH BILLS) THE CARE IS A 0 OUT OF 100 THEY WILL NOT DO ANYTHING TO HELP AND COULD CARE LESS AOBUT YOUR ABILITY TO RUN YOUR BUSINESS DAILY. I RECOMMEND GOING ELSEWHERE AND IF WE COULD GET ALL DEALERS TO MAKE A SWITCH ( UNFORTUNATELY THEY FORCE YOU TO LOCK IN A MULIT YEAR CONTRACT) WE COULD MAKE A DIFFERENCE AND FORCE THEM TO ACUTALLY FOCUS AND CARE ABOUT THERE CLIENTS

Pros

FAIRLY EASY TO USE, HOWEVER OTHERS ARE JUST AS EASY

Cons

VERY DATED, NEVER SEEMS TO CHANGE WITH NEWER TIMES, SYSTEM IS SAME AS 20 YEARS AGO WITH A FEW MINOR CHANGES

Response from CDK Global

Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us.
You can reach us instantly by phone at (866) 668-5394
Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET.

Brent
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Work in Progress

Reviewed on 2017/01/31

Although I am not privy to the actual cost for this service, I can only provide the info of what we...

Although I am not privy to the actual cost for this service, I can only provide the info of what we experience and what we deal with. Although nothing is perfect, everything has areas for improvement.
At times, I feel that there are gremlins in the system as the workflow and some settings seem to change all by itself when assigning the appropriate personnel or task. When it does not assign it right, customer service is always ready to look at the issue and figure out what went wrong.

I believe it would be beneficial for ELEAD to offer some kind of training meeting to attend to fully watch or learn about the system. There does seem to be a ton of unnecessary reports....and there has been a couple of times some reports don't produce the right number when looking at another similar report. After talking with customer service representative, he was able to produce some recommended reports to use in the meantime.

Also, it would really be beneficial with the texting feature for that to count as a form of contact with the customer. I know that there is a report that shows the number of texts sent but that does not transmit to Subaru.

Customer service representative can work through the issues that we have!

Pros

For me, it is pretty simple to use......

Cons

Hard to say as I was not the one who originally set up the workflows......I am always having to fix something once it happens.

Response from CDK Global

Hi Brent. Thank you for taking the time to share your feedback with us. We are working to streamline the reports that are available and we¿ve got some great graphic changes in the works. We¿ll share the feedback about texting with our product team. As always, if there is anything we can do to support you, please don¿t hesitate to reach out.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CDK has multiple functions

Reviewed on 2019/12/10

We use CDK all day every day. If you need a better setup to integrate all of our business areas...

We use CDK all day every day. If you need a better setup to integrate all of our business areas into one that will communicate and become more user friendly, I am sure that CDK will be able to make it work.

Pros

CDK is a VERY LARGE platform. It can do just about anything in any area of a business from inventory to finance.

Cons

It is too big with too many divisions and sometimes can work together in its own system. If it crashes, we are out of luck and can't function because soo many functions are tied together.

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

Would not use if there was a choice

Reviewed on 2018/10/15

Pros

CDK is mandated by a parent company so there is not much choice when it comes to alternatives.

Cons

Bloated, cumbersome, limited these are the words that come to mind for CDK. Every element has room for improvement.

Response from CDK Global

Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services.

Mitchell
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

maybe all CRMs are like this

Reviewed on 2021/04/09

very , incredibly neutral. VinSolutions had its own issues, but it was easier to use and access.

very , incredibly neutral. VinSolutions had its own issues, but it was easier to use and access.

Pros

easy integration in the sense that had to pull lots of files from prior system, but it was easy I guess. Took some time, though. It has lots of features, sure, and they had a trainer in the store for a week to go over things

Cons

Has bugs, and many many many things are WAY too complicated for its own good. Too many menus to click through and screens. Searching sold customers vs prospects requires different screens. Inventory search vs leads on a specific vehicle vs looking up a sold vehicle all require different screens and methods. Refining search results is too complex unnecessarily. our service department was supposed to use eLead but switched off it due to issues .

Response from CDK Global

Hello Mitchell,

Thank you for taking the time to provide your feedback. We apologize for the challenges you've had while using our CRM platform.

We would like to know what types of bugs you experienced and how to make the platform more streamlined moving forward. Please let us know the best way to reach you to learn more about your experience.

Thank you!
Elead

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CDK is the heartbeat of our dealership through a lot of products.

Reviewed on 2018/06/18

Organized streamlined assistance to running your dealership

Organized streamlined assistance to running your dealership

Pros

I like how they supply us with tools for every aspect of the dealership; from accounting, to reporting, to stocking in vehicles, to websites, to inventory and so on.

Cons

The wait time on hold is frustrating, however when I call for cobalt issues the wait time is much more reasonable!

Jackie
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Some minor issues, but good response times from their customer service and tech support

Reviewed on 2022/01/25

This is the 3rd CRM I've worked with in the last 10 years and not the best but not the worst.

This is the 3rd CRM I've worked with in the last 10 years and not the best but not the worst.

Pros

I like that it is linked to Ford's OEM vehicle info and customer database.

Cons

I don't feel like I have enough control over what I can see and do on it. I feel like I have to ask "permission" to customize it to work best for our particular dealership and even then, I have to get tech support to do everything for me one event at a time.

Response from CDK Global

Hi Jackie,

Thanks for taking the time to review Elead.

Custom reporting and self-service workflows is a feature enhancement coming soon this summer which should let users create their own workflows and custom reports for even more efficiency. We hope this new feature will help you and your dealership work better and faster.

Thank you!
Elead

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to use CRM but outdated mobile app and equity tool.

Reviewed on 2018/04/18

Pros

Easy to use CRM. 7 day support line. Relatively cheap and they will waive all upfront and trainer costs with a contract.

Cons

Equity tool does not pull accurate balance to maturities or payoffs. It is light years behind competitors. phone support is a joke, they give you a ticket # and never call you back. Being a company located in Georgia, it seems their sense of urgency in resolving issues is next to zero.

Response from CDK Global

Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.