JustCall Reviews

Plenty of features, all combined into a single platform.
Customer service is typically quick to respond, although can take a few hours in some days.
Features provided are usually not available in many other similar products and competitors, such as live monitoring for example, or bulk SMS.

High cost. Every call, text, whether incoming or outgoing, costs money and is counted towards your monthly bill with JustCall.
Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM. Such as individual CRM integrations rather than full and general integrations that cover everything through a single account.

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Its user friendly interface and that it tracks everything.

Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster

I love the reports, integration with HubSpot, and call recording.

Cumbersome to use- especially call search options.

As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so JustCall facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally.

I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process.

I like the bulkSMS text blasting feature and the auto dialer

From time to time, texts are not able to go out to certain numbers. It says "error unable to send SMS to landline" although it's a cellphone number

It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand.

It's only when it sometimes lags, but it could be because of my internet connection, too.

Yow easy it is to use! We are able to be in contact with our customers without any worry.

It can be laggy at times and refuse to respond.

Our organization captures all phone communication through JustCall's integration with our CRM. The integration allows me to call or text contacts directly from the CRM without typing in a number. This is a true timesaver!

Additionally, JustCall's reliability is impressive. Calls are clear and never dropped.

If JustCall could create, save, and share texting templates to send to contacts quickly, it would be near perfect!

Easy to use online business phone. The bulk SMS option is great when trying to reach multiple clients at the same time. Customer service is prompt and very helpful.

The reception could be better at times.

It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.

Sometimes it can be tricky to do 3 way calls, but other than that everything works great.

The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.

Sometimes it freezes or asks me to stop calling so fast in a row, let it breathe. I think that could be fixed.

it helps a lot for me because i work with the latam market and I can use it to call to every country

i think there's nothing i don't like, they help when we have issues

Love JustCall for quick setup and broad offering for SMB

They have great reporting out of the box but not as many data points as a large scale contact center operation. A perfect amount for small contact centers.

The sales dialer is extremely useful, we are able to dial about 40-50% more numbers and can effectively manage the leads we are calling as well.

A bit expensive but it makes up for how much we make using it. Its also kinda confusing when you first start using it.

I like the bulk texting, I wish it was a bit easier to schedule stuff out for bulk also but it does the job.

It is slow, If I am sending text 20 at a time it can take 3 or 4 mins to do it and if one doesn't send it stops everything else after that

The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use

Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality

Easy to use like the app feature to where we can attach documents as needed

none that I can not complain at the moment

Easy to connect with customer for sales.

Customer service is not good. It's hard to get someone online and late on giving solution.

JustCall is easy enough to use -- occasionally have issues with delays but might be due to internet bandwidth. We have an integration to our CRM that seems to work well.

routing inbound calls -- when someone calls into our direct line, there is a good way to route the calls to appropriate parties. Also the integration to Close seems to only be one way from JC > Close

I love the mass texting, call replayability, being able to download calls and reach thousands of clients with one click.

Approval for bulk texts takes quite a bit of time and sometimes messages send twice.