Connect CRM Reviews

easy to use, tons of customizable features and great suggestions for sales staff to help them continue a dialog with propects

there are many features that we dont take advantage of being a smaller dealership

Connect CRM has an easy setup process.

The lead tracking is a little tricky to get setup properly.

The tool has more information than you could ever need. So much so that it's overwhelming. Fairly easy to use once you learn it, and is very useful in assisting our staff in keeping up with leads and customers.

Because there is SO much information, it can be overwhelming to learn. I've been using it for many years and find new things and reports and ways to do things every day.

Our team leader enhanced our services by using this. It helps us to easily fastrack our customer's feedback for us to improve our customer service.

I haven't been experiencing any issues while using this software.

The best part for me is tracking customers contacts. It's easy to see when employees contact the customer and also even track and listen to phone calls.

There really isn't any real "cons" if I had to be picky I would say that the mobile app could be a bit more user friendley.

Helps increase sales by keeping leads and tasks organized

Requires training on how to navigate the platform but is easy to use once you learn

We just recently signed up with Vin and this is hands down the best product Ive used in over 15 years in the business

None. Customer support is amazing. They even come out and train your staff on the features and benefits of their program

The interface is great. The skate alert is a dream come true. The software is also compatible with other dealership software that we use.

I haven't found anything to complain about after 2 months of using the software.

The functionality of the VinSolutions CRM does just about anything you need it to. Just in case you don't know how to do something, they have a great support team to answer all your questions. We use this platform all day, everyday.

For a standard user or someone that is "old school", this software can be difficult to learn even though the training is good.

The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently!

You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition!

The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software.

Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday.

The overall functionality and ability to deep dive in on performance metrics

It is not user friendly and it is hard to customize reports

The best available crm on the market, the only product I've truly used. Ability to have multiple contact options to consumer and ability to use selectors to know when a prouduct matches a customers needs.

Difficult to use without proper training, once fully trained ongoing training is incouraged to see full gamit of abilities within program.

The ability to run phone and email campaigns is excellent and I like the extensive settings that can be customized for each VinSolutions user.

The customer matching methods could use some work and simplification. You cannot merge more than two customers at a time which has made things tedious for us.

The ability of equity mining our customer data base. Keeping our managers in the "know" of the tasks of the sales staff.

If you have multi rooftops you cannot transfer over processes and having to rebuild each and everyone at store level. If something works at another store, as an admin that has all locations, it would be nice to easily transfer processes between stores.

Ease of Use, Knowledge of support staff. Product encompassed entire sales process for selling a vehicle from inventory management to sales and after sale service

Doesn't really support addendum stickers for new cars. The inventory manager can print the sticker but there isn't a set label to use.

We used this CRM in our BDC department. All of the customer tracking abilities were helpful and insightful in helping a BDC agent move from prospect to sale.

Could be glitchy at times, and took a solid 3 days to learn/go over features via trainer but overall, not bad.

- Lots of features, but not necessarily self explanatory

- Lack of Canadian specific feature
- A lot of things rely on Account rep