Logicalware Reviews

Logicalware

Customer communication management

5/5 (2 reviews)
Andy M.

17 02 15

Reviewed on 2015/02/17
Review Source: GetApp

We found Logicalware to be a smart and efficient company behind multi-channel customer service software. Its MailManager system is easy to set up and ensures our customers’ enquiries our automatically distributed to the right people so they can respond quickly, consistently and efficiently.

In depth administration capabilities also enable us to effectively manage, track and report on all areas of our customer service. Logicalware's solutions are used across a wide variety of industries, including Call Centres, E-commerce & Online Retailers and Insurance Companies by clients including Ryanair, Maplin, GoSkippy, Dobbies, WWF (UK) and Spark Energy.

Pros

* Smart and efficient company
* MailManager system is easy to set up
* We can effectively manage, track and report on all areas of our customer service.
* Free 30 day trial

Cons

I wish I had all day to praise this company!

Ewald V.

Service & Cooperation

Used Weekly for 2+ years
Reviewed on 2016/11/17
Review Source: Capterra

Your service is excellent
Appointments are fulfilled
You can move in the good wishes of the customer

Regards Ewald

Pros

user friendliness

Cons

no criticism

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10