Product Fruits Reviews

Product Fruits

4.8 (66)
Write a Review!
No-code user onboarding platform for any web-based app

Overall rating

4.8 /5
(66)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.9/5

100%
recommended this app
Sort by

66 Reviews

Mark
Mark
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant for startups

Reviewed on 2024/12/09

Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours,...

Product Fruits was recommended to me by a tech founder. This one recommendation has saved me hours, enabled us to build a much more complex but intuitive user journey, and make the product look like something that's been around for a long time. Instead of a product just out of MVP and still only supported by a very small team.

Pros

I am a tech startup founder and our product is changing on a daily, sometimes hourly basis. Product Fruits allows me to quickly test different content, hints, tours, etc without needing to involve the development team. I can test things quickly, iterate, and continually improve the customer journey almost real time.

Cons

We have quite a complex site with dynamic pages and content, sometimes it's a little difficult to ensure I have chosen the right trigger, but it's easy to save and view live on the web app in seconds so not a major issue.

Response from Product Fruits

Thank you for a rave review, Mark.

Julia
Julia
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect tool for small businesses

Reviewed on 2024/04/23

Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly...

Overall we are really happy with our choice of Product Fruits. We initially purchased a monthly subscription but recently felt confident enough to move to an annual subscription.

We look forward to growing with Product Fruits!

Pros

It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.

Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.

I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Cons

Ideally, there would be more styling controls for all elements.

I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.

This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Alternatives Considered

Pendo and Totango

Reasons for Switching to Product Fruits

A combination of price, features, security certifications, data storage locations, and the attitude of the employees.

Response from Product Fruits

Thank you for taking the time to write such a thorough review, Julia.

Lewis
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Useful, Fun product

Reviewed on 2025/01/15

Fun, i enjoyedbmy demo and it made creating flows enjoyable without messing with any codes

Fun, i enjoyedbmy demo and it made creating flows enjoyable without messing with any codes

Pros

It was fairly easy to get into your onboarding flows

Cons

It could have potentially had a few more cool and helpful features

Juan
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Onboarding Platform

Reviewed on 2024/10/19

We aim to implement this to enhance our users' experience and streamline the offboarding process...

We aim to implement this to enhance our users' experience and streamline the offboarding process for our clients.

Pros

We recently utilized this tool on our website to create product tours and onboarding checklists, and we found it to be exceptionally intuitive and user-friendly, primarily due to its low-code nature. Integration with our website was quite seamless, and it doesn't require extensive technical knowledge—just a solid understanding of your own product to get started.

Cons

So far, we have not encountered many areas for improvement. It’s a comprehensive tool with a straightforward pricing model that would suit many companies well. However, the cost of the basic plan for up to 1,500 unique users feels a bit high. While it's not unaffordable, it could be more competitive.

Response from Product Fruits

Thank you for taking the time to write such a nice review, Juan.

Brittany
Overall rating
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Product fruits initial review

Reviewed on 2024/11/18

Overall I really like the product. Looking forward to future updates to better enhance the platform.

Overall I really like the product. Looking forward to future updates to better enhance the platform.

Pros

How easy it is to use. Most of the features are pretty straightforward.

Cons

Hit or miss if something actually publishes to our site. Additionally not having a just a preview environment that you can publish too without setting up segmentations etc. Its a bit tricky to understand and causes unwanted post to be public. Additionally not being able to link an already existing knowledge base to the account which then requires us to keep duplicate documentation in two places.

Response from Product Fruits

Thank you for the review, Brittany.

Bruno
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great value for money solution

Reviewed on 2024/10/14

We are glad we found a one-stop solution for everything we need regarding user adoption improvement....

We are glad we found a one-stop solution for everything we need regarding user adoption improvement. Price-value ratio does not get better than this!

Pros

Very broad feature offering for an outstanding price, exceptional customer support

Cons

customization options could be better, doing it with custom CSS takes time. Also analytics are limited.

Alternatives Considered

Userflow and UserGuiding

Reasons for Switching to Product Fruits

almost same functionality but way better price

Response from Product Fruits

Thank you for such a nice review, Bruno.

Basanta
Basanta
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User-Friendly Onboarding Tool, But Limited for Cafés

Reviewed on 2025/01/18

my experience with Product Fruits has been positive. The platform is user-friendly, making it easy...

my experience with Product Fruits has been positive. The platform is user-friendly, making it easy to create interactive onboarding experiences without any coding

Pros

Product Fruits help guide new customers through features like loyalty programs, menu navigation, or special promotions.

Cons

the cost of using Product Fruits may not justify the limited use cases for a food business.

Joe
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple to use but needs more customisation options

Reviewed on 2025/01/03

Overall the product provided a lot of fast iterations, run experiments by creating batches of...

Overall the product provided a lot of fast iterations, run experiments by creating batches of users. The design side could do have better options. You get a lot of good tools and pre built chat and article features which are very useful.

Pros

I like how simple it was to create tours and attach items to elements using there editor which is really user friendly

Cons

If i had more options to customise the pop up or card designs on a CSS level. Atatching youtube videos comes with youtube player which i really hated, i would have liked if the player could hide or if it could allow uploading json to use lottie on my cards to make them more interactive

Dakota
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2025/01/20

I have had an overall great experience with product fruits

I have had an overall great experience with product fruits

Pros

I like that there is a free trail so you can try out the product first

Cons

the help center is a bit confusing on how to use

Alicia
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fun Fruits

Reviewed on 2025/01/14

Pros

This was an excellent way to present the onboarding process.

Cons

No cons to report did not used long enough to experience any defaults.

Drew
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The BEST Onboarding Platform, Hands Down!

Reviewed on 2024/09/23

Product fruits really takes the best parts about so many other product onboarding tools and puts it...

Product fruits really takes the best parts about so many other product onboarding tools and puts it all into one easy to use platform with MUCH more customization. The product walkthroughs are by far our favorite feature, but the banners and popups and hints are amazing as well. I've tried a lot of customer onboarding platforms, and Product Fruits takes the cake by far.

The ability to add custom CSS has been one of my favorite features, as it's allowed to take large tooltip/hints and make them into discreet tips that fit our user interface. So many other products won't let you add this level of customization. It's really perfect.

Pros

The product walkthroughs are by far our favorite feature.

Cons

My only negative experience has been that sometimes the product walkthroughs and tagging users with certain triggers takes a bit, which can lead to a glitchier experience for the end user. For instance, I'll finish a micro walkthrough which should trigger another walkthrough, but it takes 15 seconds or so before the next one starts up.

Alternatives Considered

Chameleon-i and Userpilot

Reasons for Choosing Product Fruits

This was a cheaper alternative, but more importantly the product walkthroughs were so much more customizable and powerful compared to intercoms. Intercom's frequently broke when our users would go through them. This has been a big improvement.

Switched From

Intercom

Reasons for Switching to Product Fruits

You were straight to the point, easy to understand pricing, and had powerful features without the extreme buildout like the others had. I think what I appreciated most was that rather than add half a million features, you allow me to customize directly with CSS rather than being overwhelmed with options like some sort of Wix Studio development software. Product Fruits is simple, but extremely powerful.

Response from Product Fruits

Thank you for such a raving review, Drew.

Allison
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, great value!

Reviewed on 2024/08/02

From sales to customer support to product management, the entire Product Fruits team has been great...

From sales to customer support to product management, the entire Product Fruits team has been great to work with so far. I enjoy receiving product tips via email, the team is very responsive when I have questions, and the product itself is pretty awesome.

Pros

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Cons

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

Reasons for Choosing Product Fruits

Product Fruits offered full-featured platform at a fraction of the cost.

Switched From

Intercom

Reasons for Switching to Product Fruits

In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point.

Response from Product Fruits

Thank you for such a raving review, Allison.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intuitive, simple tool with just right functionality

Reviewed on 2024/04/12

Our experience with Product Fruits is ongoing and very positive. The support team responded...

Our experience with Product Fruits is ongoing and very positive. The support team responded promptly to all inquiries and provided helpful assistance.

Pros

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Cons

The statistics could provide more insights and allow users on all plans to export basic metrics.

Alternatives Considered

Userflow, Userlane, Pendo and UserGuiding

Reasons for Switching to Product Fruits

For a small company with a small amount of monthly unique users Product Fruits had the most available pricing model.
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for a fair price

Reviewed on 2024/01/18

Lot's of features with regular updates. A very nice new appearance and great people.

Lot's of features with regular updates. A very nice new appearance and great people.

Pros

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable.
I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Cons

Product Fruits offers many different functions. However, some of them are still a bit modest.
- I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk)
- More analysis functions
- Some customizations require CSS knowledge

During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

Reasons for Switching to Product Fruits

Number of features for money (instead of using 3 different tools) and great support.
Deborah
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very intuitive, flexible design, excellent customer support

Reviewed on 2024/06/07

Really happy to have decided for the tool. Would recommend without reservations.

Really happy to have decided for the tool. Would recommend without reservations.

Pros

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Cons

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

Alternatives Considered

Walnut.io, UserGuiding, Storylane and Stonly

Reasons for Switching to Product Fruits

PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions.

Response from Product Fruits

Deborah, thank you for such a nice review.

⚡ Dri
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Productsfruits is a juicy competor if you're looking for a on-brand professional user...

Reviewed on 2024/10/25

To offer a truly tailored product experience, going above and beyond is essential. It’s about...

To offer a truly tailored product experience, going above and beyond is essential. It’s about combining ease of use, accessibility, and user comfort. After exploring multiple platforms, I feel that Product Fruits is dedicated to delivering on both features and customer support.

Pros

I’m very pleased with Product Fruits’ ongoing improvements and the dedication of its customer support team. My experience has been genuinely enjoyable, and I appreciate how their support helps us elevate our product experience.

Additionally, I believe Product Fruits offers all the essential features to deliver a truly personalized product experience.

Cons

I feel that Product Fruits could expand its UI and customization options further. However, given the competitive pricing and the offerings of other products on the market, this remains a minor inconvenience.

Response from Product Fruits

Thank you for taking the time to write us a review, Dri.

Arthur
Overall rating
  • Industry: Investment Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Kls review

Reviewed on 2024/08/06

Pros

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get.
easy to test too because of the preview

On the others features I haven't really create something with a specific aim so I can't tell for real.

Cons

Not totally adapted to SaaS app, especially on our freetrial
Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

Response from Product Fruits

Thank you for your review, Arthur.

Anya
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Product Fruits

Reviewed on 2024/06/28

Pros

The price and the features. I love the ability to add multiple domains for the same price.

Cons

I like everything about Product Fruits, all the features are very good.

Response from Product Fruits

Thank you for such a nice review, Anya.

Paul
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great tool to discover behavior and enhance customer retention

Reviewed on 2024/08/06

Product fruits is a great tool to discover user behavior and enhance customer retention.

Product fruits is a great tool to discover user behavior and enhance customer retention.

Pros

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

Cons

Reports are still basic, it needs more analytics.

Alternatives Considered

Userpilot

Reasons for Switching to Product Fruits

I could discover easily the platform by my own. Integration was easy.

Response from Product Fruits

Thank you for such a great review, Paul.

Jennie
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent customer support

Reviewed on 2024/05/06

Pros

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

Cons

There are some limitations with the functionality and aesthetics

Response from Product Fruits

Thank you for taking the time to write a review, Jennie.

Guillaume
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Efficient and affordable

Reviewed on 2024/08/19

Pros

General approach - integrated knowledge base - Pricing

Cons

Hubspot chat not "natively" (but possibly) integrated

Response from Product Fruits

Thank you for the review, Guillaume.

Tal
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customer service and great product

Reviewed on 2023/08/03

Amazing

Amazing

Pros

The customer service , [sensitive content hidden]
was amazing, and the product is very easy to use

Cons

Maybe add filter to lists and this it everything is great

Response from Product Fruits

Thank you for such a raving review, Tal.

Tony
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, better people

Reviewed on 2023/12/04

Pros

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

Cons

We worked around a few edge cases in the feature tours builder — all solvable.

Alternatives Considered

Userpilot

Response from Product Fruits

Thank you, Tony!

Avi
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great no-code walk-through tours

Reviewed on 2023/12/26

Overall, a very good experience that greatly increases user orientation and interactive product...

Overall, a very good experience that greatly increases user orientation and interactive product documentation

Pros

Ease of setting up and customizing the graphic design of walk-through tours

Cons

Tool tips not functioning for elements with variable numbers in tables

Response from Product Fruits

Thank you for taking the time to write such a nice review, Avi.

Semih
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product and customer support!

Reviewed on 2023/04/03

We are happy with PF and we are going for year 2 with our subscription. Company, product and the...

We are happy with PF and we are going for year 2 with our subscription. Company, product and the people are great! We will continue working closely with the team.

Pros

We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

Cons

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Response from Product Fruits

Thank you for a nice review, Semih. Looking forward to the year 2 cooperation.