Patient Prism Reviews

Easy to use, patient focused and good for staff.

Nothing. It is very straightforward to use.

Our offices have benefited from Patient Prism tremensdously by having the ability to keep in touch with future patients. It was a smooth transition into Patient Prism and whenever we experience anything we have questions with support is always there for us.

The only con to Patient Prism is that we have many locations and I would like for concerning calls to be flagged so I could listen to more concerning calls then trying to listen to many until I find red flags.

Appreciate they rate the calls, saves us a step

NOT SURE we are using the patient reminders yet?

Their are several tools to help you improve your customer or patient interactions. I use the videos on the website for training our front desk staff. The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.

I do not have anything negative to point out for our applied use of Patient Prism.

This is the MOST simple to use platform I use on a day-to-day basis. It is so user friendly and easy to understand exactly what you are looking at and digesting.

There is nothing I don't like... It would be cool if there was a notification system to let you know if your call connection/conversion, etc. fell below a certain threshold.

I like that the software gives silver and diamond awards monthly and tracks how much Renenue we booked for our company. The certificates are nice to keep in a portfolio and recognize employees achievements at the same time.

One con is that sometimes it sets a RELO for calls coming in from partnered offices from our same company. If another office has a question and we didn’t book the patient because it’s just a question for another office. It shouldn’t set a RELO alert for that.

I enjoy the tabs that tell you exactly what kind of call it is and the tabs that separate the parts of the call such as greeting, conclusion, etc.

Sometimes the calls that come through are not for new patients or are not properly graded.

Site is easy to navigate and find the info that you need as far as reviewed calls and scores. Communication with [SENSITIVE CONTENT HIDDEN] is always pleasant and she is very proactive with I have a question or concern.

Some reviews that state a tentative appointment should be made I feel is not a good critique. We do not make tentative appointments.

The ability to hear the phone calls and get tips on how to improve them

when it gives a relo call on calls that are not accurate (went to voicemail etc)

We love that calls are recorded and reviewed for training purposes. It shows strengths and weaknesses within different offices. We have our staff listen to good and not so great calls to better ourselves with speaking to new and exisitng patients.

I wish we could mark that we followed up with the not connected calls. It's challenging to see which ones I have followed up with or haven't.

Everything is being tracked and opportunity to get patient back!

There is nothing missing that I can think of.

The software was easy to have integrate with our existing phone system. And patients don't realize when they call in that something is different

I don't have any negative thing to say about this software

I like that we get the calls to get patients scheduled.

I don't like the fact that we don't get the calls right away. I takes at least 30+ minutes for us to get these calls.

I love being able to follow up with callers the same day of their original call. Hearing the recording quickly and being able to recapture those opportunities same day, plus provide timely training for my team.

If there are issues with a recorded call, I wish it were easier to report directly from the dashboard.

AI, staff performance, key word mining, suggestions on reviewed calls.

Picking location when you have intensified

This is great for auditing staff and also getting to hear what patients have to say.

When a patient does not schedule for certain reasons such as, out of network with insurance, it can get counted against the staff's call. However, it can easily be removed by marking "unweighted". Really don't have any cons to report!

that there is a review of your call and it gives help on trying to get the patient in the office.

I really like the software. It is really helpful

very user friendly and clarity of calls are great.

people who listen and rate calls need to pay more attention to calls

We just onboarded this system and I am very excited to see the data it will provide. The assistance so far has been excellent!

The dashboard was a bit confusing as first. It is pretty busy but understandably because there is a lot of information.

Being able to track and have metrics to improve our customer care, our ultimate billable services and use it as a teaching tool.

I am 100% satisfied with the software.

Gives great feedback, helps our staff learn from our new patient calls.

Some of the call listeners don't understand our office environment.

The feature I like most about this software is the positive critique of each call.

The features of being a user only, allows me to view only my own calls and not my team.