--- description: Learn how Textline can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Textline Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Textline](/software/2048133/textline) # Textline Canonical: https://www.getapp.za.com/software/2048133/textline Page: 1 / 8\ Next: [Next page](https://www.getapp.za.com/software/2048133/textline?page=2) > Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities. > > Verdict: Rated **4.9/5** by 168 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Textline Centralize all customer conversations in one easy-to-use inbox, making it simple to manage messages from SMS, webchat, and social media channels. Scale your communication effortlessly with bulk messaging, group texting, and automations that save your team time and help you reach more people in less time. Personalize messages to build authentic connections, using tools that let you tailor conversations while maintaining a friendly, human touch. Rely on industry-leading security and compliance, including HIPAA and SOC Two certifications, so you can text with confidence and keep sensitive data protected. Integrate seamlessly with popular business tools like Salesforce, HubSpot, and Zendesk, streamlining your workflow and making it easy to connect with customers wherever they are. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 168 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Textline - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Textline offers three pricing plans: Essentials, Pro, and Enterprise. Essentials starts at $50 per agent per month, and Pro starts at $70 per agent per month. Enterprise pricing is custom and requires contacting sales. A free trial is available without requiring a credit card, but the duration is not specified. Payments are monthly and in US dollars. Add-ons like message credits and phone numbers are available for additional fees. Numeric pricing is available for Essentials and Pro plans, while Enterprise pricing is negotiable. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - API - Alerts/Escalation - Appointment Management - Automated Responses - CRM - Communication Management - Contact Database - Contact Management - Customer Communication - Customer Engagement - Customer History - For Sales Teams/Organizations - HIPAA Compliant - Interaction Tracking - Key Performance Indicators - Knowledge Base Management - Lead Capture - Live Chat - Mass Texting ## Integrations (19 total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... and 4 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Customer Success Software](https://www.getapp.za.com/directory/959/customer-success/software) - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) - [Lead Generation Software](https://www.getapp.za.com/directory/1047/lead-generation/software) - [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software) ## Alternatives 1. [Project Broadcast](https://www.getapp.za.com/software/2071206/project-broadcast) — 4.9/5 (647 reviews) 2. [Agile CRM](https://www.getapp.za.com/software/102073/agile-crm) — 4.1/5 (524 reviews) 3. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews) 4. [SlickText](https://www.getapp.za.com/software/111837/slicktext-com) — 4.8/5 (268 reviews) 5. [Wati](https://www.getapp.za.com/software/2068239/wati) — 4.6/5 (202 reviews) ## Reviews ### "Good Internal Messaging Software" — 4.0/5 > **Bedir** | *11 December 2017* > > **Pros**: We use this as a primary form of communication with our assets. The search function is smart and is very useful when looking through multiple converstaions. ----- ### "the communication in to the company this product bring people together patson reviews textline" — 5.0/5 > **patrick** | *24 August 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: it's great and already impacted all over the world by communicate with people and company trough the text message and get to trust people whom we may never see this is why we all become addicted by using a cell phones so that we may end up lose important collaboration or business out there > > **Cons**: this feature is too good user have to know that some of this tools are important in the company if we actually take a great decision you will only realise that your business is going down because you don't apply some rules about contact or team member to better communicate well. this why we use this product in our business to get the fastest news and also some job > > it's happen that some people are not too much familiar with this software but is not that expensive every one can get to purchase this product for the best of their own business this will be helping you to communicate with the textline people from everywhere aroud the world this is the only product that impact the enterprise and company and make people to start trusting each other... ----- ### "Still Learning" — 4.0/5 > **Chris** | *20 May 2021* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: I love the fact that I can manage mass text on a website and not just on my cell phone. > > **Cons**: Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system. > > I have alot to learn using this site. I am VERY GRATEFUL for the support team. \[SENSITIVE CONTENT HIDDEN\] is PHENOMENAL\!\! I couldn't do what I do without his help. ----- ### "Pricey but Easy to Keep Connected 24/7" — 4.0/5 > **Jill** | *09 February 2023* | Music | Recommendation rating: 7.0/10 > > **Pros**: Textline is easy to start, easy to use and great to integrate into CRMs you already have. It's quick and simple to send text messages and making group announcements is fairly straightforward as well. If you don't operate on the same timezone as clients, scheduling messages keeps work flowing all the time and responses stay open until you're ready to close them. It's easy to share between users and our clients and colleagues have appreciated the uptick in efficiency. > > **Cons**: The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics. > > We've felt fortunate to find a great, simple to use service that integrates into our current CRM database flawlessly. It's quick and generates much more movement in our customer sign-ups. Text is the communication most used by clients now and it's critical to have something easy to use with key features like scheduling and group texts. Looking forward to a reduction on add-on fees in the future to keep it a viable option for our company. ----- ### "Easy, Affordable and Friendly\!" — 5.0/5 > **Jennifer** | *23 September 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus\! > > **Cons**: Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing\! > > From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.za.com/software/2048133/textline?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2048133/textline) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data