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DAMAGE iD Reviews

DAMAGE iD

5.0 (13)
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DAMAGE iD brings Integrity to Rentals and DSPs.

Overall rating

5 /5
(13)
Value for Money
4.9/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.9/5
100%
recommended this app
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13 Reviews

Denise
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Damage ID - The tool you need, the family you want.

Reviewed on 2024/09/24

We have been working with Damage ID for years. They have a great product and are very responsive...

We have been working with Damage ID for years. They have a great product and are very responsive to suggestions and support issues. They are constantly working to make improvements to the product based on experience and client requests. We have had opportunities to switch to other platforms, but at the end of the day, because Damage ID is so eager to provide an amazing product, there is no reason to leave. Everyone at Damage ID is so personally invested in making this the best platform, both on a user level and a personal level, it feels like family.

Pros

Damage ID is very easy to use and has a user friendly interface, both on mobile and web versions. Customizable templates, easily searchable inspections, multiple user access make it a great option for agencies of all size. AMAZING support and development teams are very responsive to requests and provide real time communication to users. They are constantly working to integrate with other systems to ensure a well rounded experience for clients. The A-team and [sensitive content hidden] are the best!

Cons

Any complaints I would have had, were already addressed to, and corrected by, the team. They are super accepting of suggestions and constantly working to make sure Damage ID has options for customers and the tools they need.

Response from DAMAGE iD

Much appreciated...Thanks for offering your time to complete these much needed reviews.

Kevin
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Free Trial Experience

Reviewed on 2024/09/24

The free trial let me see if it took care of our current needs and it seems that it will.

The free trial let me see if it took care of our current needs and it seems that it will.

Pros

It is simple to use and is a great tool at a good price point to show new damage to our fleet and control damage issues with drivers of the DSP. We will be going active with this software as of 10/1/24.

Cons

it seems based for rental companies and not the ideal setup for DSPs but will still fulfill our needs

Alternatives Considered

Fleetio

Reasons for Switching to DAMAGE iD

we have no need for fleet management software at this time

Response from DAMAGE iD

Thanks, Kevin, for taking the time to provide feedback for DAMAGE iD and other potential Users.

Fabian
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very happy with DamageID and their leadership team

Reviewed on 2024/09/25

Overall, our working relationship with the DamageID team has been very positive. The senior...

Overall, our working relationship with the DamageID team has been very positive. The senior leadership has been very receptive to our feedback on how the app can be more tailored to DSPs

Pros

What I liked most about DamageID is the focus of the app. It is, in my opinion, the single most effective and affordable app for us DSPs to record the physical condition of our delivery vans every day.

Cons

The app can be buggy and slow, this happens from time to time.

Jeff
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Prevent damage using Damage iD

Reviewed on 2024/09/24

It has saved me thousands on damage repairs through avoidance. If you know you have to check out...

It has saved me thousands on damage repairs through avoidance. If you know you have to check out and in, you will be extra careful!

Pros

Easy to use, provides a lot of customization options and effectively tracks damages.

Cons

I don't have a lot of complaints; the user interface could be modernized a bit, but it works for what it does!

Response from DAMAGE iD

Jeff, thanks for taking the time to offer your feedback on the use of DAMAGE iD.

Peter
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid User Experience with Room for AI Improvement.

Reviewed on 2024/09/25

The user experience is good and meets our needs, but it might be beneficial to have an advanced AI...

The user experience is good and meets our needs, but it might be beneficial to have an advanced AI system for image capturing within the app, where the system could automatically detect errors and damages on the vehicle.

Pros

I liked the simplicity and ease of use. The app allows for quick and efficient documentation of vehicle conditions, which saves time and ensures accuracy.

Cons

We didn’t have any major issues with using it, but if I had to choose, I might design the website a bit more nicely.

Jenna
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LOVE DAMAGE iD

Reviewed on 2024/09/24

Overall experience with Damage iD is 10/10. The system is great and the customer service is 10/10....

Overall experience with Damage iD is 10/10. The system is great and the customer service is 10/10.
If you are on the fence about incorporating this system for your business, don't wait any longer. You will have no regrets.

Pros

Pros: The DAMAGE iD software has helped us better manage out fleet better. The pictures and video help alot when we have to send it in for insurance claims. Everything is dated and time stamped, and after taking the pictures you can sign it.

Cons

Cons: I have yet to find any cons about DAMAGE iD.

Roberto
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

There was a before and an after DAMAGE ID

Reviewed on 2024/09/24

It´s a great tool that helps to support our operation as a car rental company. Very easy to use and...

It´s a great tool that helps to support our operation as a car rental company. Very easy to use and a great tool to support new damage on vehicles.

Pros

-User friendly
-Easy to learn and access
-We receive updates with new features
-It provides a solid proof for new damages on vehicles

Cons

I think that is a very complete tool. If I had to wish something, I would wish integration with our corporate software.

Carlos
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool

Reviewed on 2024/09/24

All great, from a commercial team perspective to tech perspective

All great, from a commercial team perspective to tech perspective

Pros

Easy to use and very precise pictures and processes

Cons

More AI integration and more options for both customer and operator

Jesse
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

100% Support Damage ID

Reviewed on 2024/09/24

We have been using Damage ID for 10+ Years and have had a great experience not only with the...

We have been using Damage ID for 10+ Years and have had a great experience not only with the product but also with the service from the company and staff.

Pros

Transparent inspection process for car rental companies

Cons

Staff may feel like they are just taking photos instead of inspecting vehicle.

Brenda
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Product

Reviewed on 2024/09/24

very good once we got drivers used to using it

very good once we got drivers used to using it

Pros

easy use. once we got drivers used to using it we have had good success

Cons

I'd like to have a contact to talk to when a new person starts. I think reports could be simpler to use.

Jordan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DamageID Review

Reviewed on 2024/09/24

Valuable asset, easy to use and great tool for the business.

Valuable asset, easy to use and great tool for the business.

Pros

I like all the tools available, the inspection formats and being able to customize your own. Also having the case list, being able to send inspection requests to customers, and pulling damage reports. DamageID has been a very valuable asset!

Cons

I've been utilizing the product for some time with no cons to detail.

Ernest
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Damage ID comments

Reviewed on 2021/07/08

Excellent

Excellent

Pros

Very efficient. No arguments with customers

Cons

I use the I phone. I would prefer the original version where I had to pick the next picture instead of the auto rotation. We ORKIN in a very tight space with large trucks so many times I have to take the pictures in a different order. If the option would be available that would be nice. Otherwise I can live with it the way it is.

Response from DAMAGE iD

Ernie, Thanks for taking the time to write a Review for this Search Engine, Capterra.
You're always so generous.

Dave
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Damage iD review

Reviewed on 2021/06/29

We find it very useful for monitoring body damage.

We find it very useful for monitoring body damage.

Pros

The software is easy to use and saves us money catching damaged vehicles.

Cons

It does everything we need it to do for our size company!