ServicePilot Reviews
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7 Reviews
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Versatile Solution for Streamlined Service Management
Reviewed on 2024/12/24
Pros
Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user.
Cons
There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Efficient and very professional product
Reviewed on 2021/06/17
For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as...
For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.
Pros
For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.
Cons
There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Supervision like you need.
Reviewed on 2021/06/17
Support is very important and easy to reach, the team are always available for help!
Tjis is very...
Support is very important and easy to reach, the team are always available for help!
Tjis is very important when we install it few years ago, and support team was near us all days where we need help!
Pros
This software could be defined with your specific configuration it's not a standard we can build exactly what we need
Cons
For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter
- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
great supervision tools
Reviewed on 2021/06/18
Fast and effective
Fast and effective
Pros
Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment
Cons
The negative points are the use of shortcuts, the inability to modify a packaged view
- Industry: Computer Networking
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ServicePilot, the great swiss knife
Reviewed on 2021/06/18
ServicePilot is mostly used for our end customers voice monitoring and quality.
Real benefit in...
ServicePilot is mostly used for our end customers voice monitoring and quality.
Real benefit in visibilty.
Is able to detect security issues on voice networks.
Pros
Ease of use and deploy.
Flexibility.
Customizability.
Performance.
Perpetual improvements.
Support team availability and efficiency.
Cons
request knowledge of products that will be monitored by this software.
Must practice regularly to be efficient with the product.
- Industry: Insurance
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Good Product of Supervision
Reviewed on 2021/07/12
le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers...
le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés
Pros
La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages
Cons
Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Service Pilot
Reviewed on 2021/06/17
Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup...
Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences
Pros
La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.
Cons
La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.
