Rethink Reviews

I really like and appreciate that the practice management and the clinical peace communicate with each other and it’s all on one platform. The clinical piece is easy to navigate and use for both clinicians and behavior technicians. The scheduling and practice management is easy to use for a non-clinical staff as well as for clinical staff scheduling appointment takes a matter of seconds. On other platforms, I’ve spent hours trying to schedule a month with rethink. It is efficient and I can schedule for an entire authorization period.

there is not a parent goals section in the program library. There is not a training tutorial for staff on how to use rethink. The only training tutorials that were available were for the owners or administrators. On an iPad, the app does not invert to horizontal it only stays vertical. At times we have had difficulty with losing our notes if they’re not saved properly by staff. Again, if there was a training tutorial for staff upon on boarding, this would maybe alleviate this problem. Otherwise, all training has to be done one during the first session to help the BT really understand how to utilize the application and the appointment/ notes.

Rethink does provide a very comprehensive clinical oversight. It definitely let us run completely paperless and with confidence when it comes to audits. We can collect data in real time and clinical staff can review by the next day for real time decisions.

This is definitely not cheapest program, but from our perspective it’s definitely something that works for a small practice.

I love how easy data collection is, i love the notes are in the same platform. It’s easy and not complicated to learn

No cons. I love this platform so much i try to recommend it to all the companies i’ve worked for.

The ability to customize our content and management of each setting.

We haven't found anything that we don't like.

The individual customization it allows us to have for our company. I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic.

I really like the RBT coursework. I wish there was a way to have people take the class without having to pay for the whole thing if they are not using all the features. Many of our potential behavior techs don't make it past the classes.

Scheduling doesn't allow for scheduling multiple staff members or kids at the same time. (For example: Scheduling staff monthly meetings we have to go into each staff member to schedule or make changes instead of doing a group schedule.)

The treatment library is too educational in nature. The plans are fairly useless to us in the field as they are not designed for clinical practices.

The behavior reduction program layout makes it too simple to just check a lot of boxes. The type inboxes are too small to feel usable despite the fact you can write long instructions in them. I also don't like that the system requires us to know a lot about behavior before it is put in. This makes it difficult to track new behaviors. I would like to have the option of techs entering behaviors, and BCBA's making the functional determination.

It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified.

We HATE the interval and duration timers. They stop when staff moves off the page to read something else. The indicators that the timers have gone off is not noticeable enough. They don't work when collecting a baseline at all. All of our interval programs are currently being tracked by hand.

The app records zeros if someone logs in to look at a child's programming. The majority of our techs prefer to use their phone rather than a computer so this causes lots of false data.

The ease of deployment for this system is stellar and comparable to Catalyst minus the many technical glitches. There are a few customizable presets that are available as well when setting up a new student's profile.

ReThink's achilles' heal is the limited alterations of inaccurate data collection after the DOS. Contacted support is also less direct as it takes several times to get through by phone and it's less seamless than an active chat feature would be.

It’s user friendly, all the tools it has and price is reasonable for what you get.

There was a few times that I lost my funder reports and I needed to start from the beginning.

Less paper and ink used to create programs.

Inaccurate data representation, EXTREMELY SLOW TO LOAD ANYTHING, the schedule is difficult to view... much worse than ABA Schedules. It is difficult to customize programs. You're better off using excel.

I'm sorry, but it just isn't worth the divide it creates between parents and the school.

Political agendas centered around "fairness"...that those with much should give of what they have to those who don't have, regardless of effort or circumstances.

Everything about Rethink our company loves. Although lately it has been very slow at saving appointments and entering data.

I myself don't like the new update in scheduling. When you look under an employee's schedule, click on a billable appointment (open occurrence) and back out of it, it automatically only shows that client under that employee instead of the entire schedule.

The company is very organized. The training is exceptional. All staff have been very positive, knowledgeable and most of all supportive and accommodating.

Some minor tweaks to the payroll report in terms of semi-monthly payroll. Reducing the number of clicks it takes to set up pay codes.

I really like Rethink and it is capturing everything I need as a small business owner. I like that the time sheets are tied to session notes. I love the payroll export and billing export and find them very easy to use and scrub.

I think the schedule area could be a bit more user friendly. I came from Central Reach scheduling that would allow you to drag and drop appointments. But the biggest request would to be to be able to see multiple staff and client schedules at a time (not in the group calendar section) on the main page. It just is easier to visual plan scheduling that what is provided in the group calendar section.

Clinically I'm BEGGING for manual mastery! And not the work around of changing the mastery criteria. Also, I would really love to see playlists that have programming grouped together. I know the staff can check or uncheck in the skills sections but just having a playlist from the back end would be great.

the software is user friendly, as time goes by new programs are implemented to keep up with the needs.
I also like the fact that when there becomes an issue there is a team (support) that we can reach out to.

some of the programs needed do that time, on a business point of view, not always easy to wait.
would be great to have more of a note section besides whats in the demographic area.
If there is an issue with rethink such as speed or update of software that may be causing the system to be down a notification be on rethink when logging in, this way our field staff is aware at the same time. rethink currently has it for anything "new" , why not when its having issues

The software provides a one-stop solution for data collection, notes, and scheduling for appointments. Staff can use one software for their timesheet, and also access the resources available including the RBT training, and additional resources available.

Cons include the inability to easily access the client's progress. You have to select each program separately to view the graphs. The program also does not have a feature that systemically masters out targets and open new targets when mastered. Maintenance targets have to be checked or unchecked routinely, the program does not assign them systematically. Overall, if the program had a dashboard that easily viewed the client's progress including targets progressing and failing, graphs, and ability to systemically program the targets, it would be more functional.

We have been with Rethink since early on in their software development. We have been impressed with how Rethink has evolved to meet the needs of its clients. They regularly add new features and make changes based on feedback from its clients. Their customer service is responsive and thorough. We rarely have problems with the software but when we do, they are quick to fix it. Everything about the software is very intuitive and it is easy to train our staff on how to use it.

I honestly cannot think of any cons about this software. Any improvements that I have suggested over the years have happened.

I first began using rethink in 2017, I have been consistently impressed with its software capabilities and enhancements throughout the years. Its interface is incredibly user friendly and features allow me to utilize numerous tools that are needed for great data collection. Using this online platform has allowed me to effectively and efficiently implement BHT. The customer service department is readily available and tremendously considerate of the consumer needs.

I would like to see an expansion in the automatic notification capabilities. Currently, the system does a good job prompting the user when a student is successful in achieving his/her goals and objectives but does not flag it when there are plateaus, regression, or setbacks. It would be nice to get a pop if the system could recognize that skill is not being met.

ability to pull program data into reports and self-graphing,

I'd like to see some kind of program checklist that technicians can see prior to starting to collect data (a report that shows them what skills were practiced in the previous session). I'd also like to see some kind of report that technicians can read from supervisor updates. When I used to do paper data recording and session notes, the techs could read the supervisor notes, updates to programming, changes, etc before they began their session.