SmartMoving

4.9 (130)
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Turbocharge your moving business

Overall rating

4.9 /5
(130)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.9/5
Customer Support
4.9/5

99%
recommended this app
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130 Reviews

Bryce
Bryce
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Increased our Sales by 100% year over year

Reviewed on 2019/05/01

Fantastic overall experience.

Fantastic overall experience.

Pros

Sales and CRM focused. Great layout, intuitive workflow. Very easy to use.

Cons

Not as feature rich as software that has been around for years, but every time they roll out a feature it kills the competition.

Yana
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Moving software

Reviewed on 2024/12/16

Overall preatty good software. easy to navigate

Overall preatty good software. easy to navigate

Pros

We like how it makes the estimates for each move.

Cons

Do not like that sometimes the leads we get are lost and we do not get them to our email.

Response from SmartMoving Software

Hi Yana, thanks for your review! We are happy to hear that you find SmartMoving easy to use and find value in our estimate tool! Please reach out to your customer success manager for assistance in your lead capture, we would be more than happy to help ensure that all leads are being routed properly.

Ashley
Overall rating
  • Industry: Packaging & Containers
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good software for moving company

Reviewed on 2023/06/13

Its been a pleasant experience

Its been a pleasant experience

Pros

I like most that everything is housed in 1 spot, it has also automated a lot of things for us.

Cons

The cost and recent change in pricing for text messaging.

Matt
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SmartMoving

Reviewed on 2024/12/16

We have had a great experience with the software since we started using it.

We have had a great experience with the software since we started using it.

Pros

The ease of use. You can train someone within a few days on how to use the product.

Cons

I wish that with multiple branches there was a way that a manager at "Branch A" would not be able to see or make changes to "Branch B"

Response from SmartMoving Software

Hi Matt, thanks for your review! We are glad to hear that it has been easy to train your team on SmartMoving and get them up and running in a few days. Thank you for sharing your feedback on our brand feature, we will make sure to pass that along to the team, for future product improvements.

tyler
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Copperstate Moving with SMART MOVING

Reviewed on 2024/12/16

I have used many systems and tried out alot of systems and this one is by far the easiest systems...

I have used many systems and tried out alot of systems and this one is by far the easiest systems to use and train.

Pros

all the functionality of all the zillow listing

Cons

long distance isnt as strong as id like it for my team and shippers

Response from SmartMoving Software

Hi Tyler, thank you for your great review! We're thrilled to hear that SmartMoving tops your list for ease of use among all the systems you’ve tried. We appreciate your feedback on our long-distance features—if you have any specific suggestions, please feel free to share them so we can continue improving the platform!

walter
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart Moving Software

Reviewed on 2024/12/26

Very user-friendly. I would not use any other software

Very user-friendly. I would not use any other software

Pros

Great Service. Would not use any other moving software

Cons

Some times the system goes down which can be frustrating

Response from SmartMoving Software

Hi Walter, thanks for the great review. We are glad that you are loving SmartMoving, thanks for your support!

Christopher
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good service

Reviewed on 2024/12/16

Great and I like it I will continue to use it.

Great and I like it I will continue to use it.

Pros

Very helpful and I get more work now. It makes work a lot easier.

Cons

The cost. Would like it to be a little less.

Response from SmartMoving Software

Hi Christopher, thanks for the 5-star review! We are so glad to hear that SmartMoving helps you get work done more efficiently!

Chelsea
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Booking with Smart Moving

Reviewed on 2024/12/16

I have been able to book customers with no issues. It works well and easy to train others.

I have been able to book customers with no issues. It works well and easy to train others.

Pros

It’s simple and easy to navigate! Makes as fast process!

Cons

I have nothing negative to say! I enjoy it.

Response from SmartMoving Software

Thanks for your awesome review Chelsea! We are thrilled that you find SmartMoving so easy to navigate and you have been able to efficient train others on it.

CORNELL
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2024/12/22

Very convenient software with tons of features gear towards the moving industry

Very convenient software with tons of features gear towards the moving industry

Pros

Easy to work with the interface, very user friendly.

Cons

the price point exceeded what i intended.

Response from SmartMoving Software

Hi Cornell, thanks for your review! We are glad to hear that you find SmartMoving convenient and easy to navigate!

Leah
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SmartMoving is the Best!

Reviewed on 2024/12/26

The platform has been incredibly user-friendly and efficient. It has streamlined our operations,...

The platform has been incredibly user-friendly and efficient. It has streamlined our operations, from scheduling to communication, and has made managing moves much easier.

Pros

I like how it auto calculates when putting any furniture in the estimate. Very easy and efficient. Usually spot on too.

Cons

I don't think I have any cons about using smartmoving.

Response from SmartMoving Software

Hi Leah, thanks for the great review! We love to hear that SmartMoving has made your operations easier and more efficient!

John
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top Moving CRM on the market right now

Reviewed on 2024/06/28

I've been with SmartMoving for 5 years now, and have gotten so much more efficient with sales...

I've been with SmartMoving for 5 years now, and have gotten so much more efficient with sales particularly, but also dispatch. Transmitting information between sales, operations and finance is one of the toughest things to do in a business, but with SmartMoving it has gotten so much smoother.

Pros

It's the most versatile CRM for Moving Companies out there. So many great features to manage literally every aspect of our business, and fantastic reporting to really get a pulse on what's happening, how our team is performing, and what tweaks to make on a daily basis to maximize revenue and profitability.

Cons

There are just a few things that we have had to develop workarounds for. I think in the past, developments have been fairly slow but they seem to be picking up steam lately and I'm optimistic that the future is bright.

Alternatives Considered

Movegistics CRM

Reasons for Choosing SmartMoving

Because SM was so much better, but mostly because I found myself having to adapt our systems to MIP, where SM allowed us to do things our way.

Switched From

MoveitPro

Reasons for Switching to SmartMoving

Because of the clean modern look, and the ease of use and ease of training new people on it.

Response from SmartMoving Software

John, thank you for your positive review! It's great to hear how the platform has transformed your operations, particularly in sales efficiency and interdepartmental communication. We appreciate your feedback on the turn around time of our developments and are happy that you are seeing the timelines improving. Thanks for being with SmartMoving for over 5 years now! :)

Robbie
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Innovative Software with Great Customer Service

Reviewed on 2024/09/09

My experience has been great since the very beginning with SmartMoving, almost 3 years ago. They...

My experience has been great since the very beginning with SmartMoving, almost 3 years ago. They have a great team in place; very accommodating to our needs and have continued to customize their platform to make it more user friendly.

Pros

Great software that is very customizable and tailored to the moving industry. Continuous improvements are being made to improve efficiency and add new features.

Cons

Wish the system was a bit more mobile friendly when it comes to running bills and updating dispatch.

Alternatives Considered

Movegistics CRM

Reasons for Switching to SmartMoving

We believed SmartMoving would be a better partner and positioned for long-term success.

Response from SmartMoving Software

Hi Robbie, thank you for your fantastic review! We're delighted to hear that you've had a great experience with SmartMoving over the past three years and appreciate your kind words about our team and continuous improvements. Your feedback on mobile-friendliness for running bills and updating dispatch is noted and passed onto our product team—we’re always looking for ways to enhance the user experience. If there’s anything else we can do to support your business, please let us know. Thanks for choosing us as your long-term partner!

JOHN
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great first year

Reviewed on 2024/01/29

We're very satisfied with Smartmoving. We've used it for an entire season now, fresh from excel...

We're very satisfied with Smartmoving. We've used it for an entire season now, fresh from excel spreadsheets and google calendar, and we'd never go back. The amount of time we save alone is worth the cost.

Pros

On-boarding the team took about 2 weeks to work out all the kinks and get familiar with the system. The value is good relative to the competing software, not too many unnecessary bells and whistles. The on-going operation is seamless and saves us a ton of time administratively. The calendar is laid out very intuitively, and planning/dispatch happens almost automatically. Payment through Remedy (which is integrated) is seamless and makes collection of all payment types very easy to track.

Cons

The inventory system is a bit clunky. It requires laborious scrolling and entry for each item, as opposed to being able to submit a simple text list of inventory. A process that should take a minute or two ends up taking about 15 minutes for an average packing list. We found and end-around to skip this altogether and automatically populate a text list on the contract, but it is not very straightforward, hopefully its something that gets updated.

Alternatives Considered

Chariot, MoveitPro and Elromco

Reasons for Switching to SmartMoving

There weren't as many unnecessary bells and whistles, the cost was reasonable and straightforward, and the customer service and sales service is top notch.

Response from SmartMoving Software

Hi John, thank you for your positive review! We are thrilled to hear that you are seeing the value in our platform and experiencing the ease of using SmartMoving. Additionally, thank you for your feedback around our inventory system. If you haven't already, I encourage you to add a feature request with your improvement recommendations within the platform. I will also, pass along the recommendation to the team as well.

Tim
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional moving crm that keeps adding on features!

Reviewed on 2024/06/26

Great experience, alot of training videos and webinars.

Great experience, alot of training videos and webinars.

Pros

Cloud based and can be accessed from any device at any time. The software is being updated on a consistent basis with new features.

Cons

Nothing that comes to mind. If there is an issue, then it is corrected asap.

Response from SmartMoving Software

Thank you for sharing your experience! It's fantastic to hear that SmartMoving has exceeded your expectations with its continuous feature updates and reliable cloud-based accessibility across devices. We are glad you are finding value in our training videos and webinars as well!

Curtis
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Previous Client. But Setting up another business 💯

Reviewed on 2024/08/09

Awesome.
It helped organize our moving company and clients loved it

Awesome.
It helped organize our moving company and clients loved it

Pros

I like most of it just was so smooth and professional

Cons

Not being able to add employees schedules to their calendars

Response from SmartMoving Software

Hi Curtis! Thank you for sharing your feedback! We're thrilled to hear that SmartMoving has been instrumental in organizing your moving company and delighting your clients. We understand the importance of seamlessly managing employee schedules and we will share your feedback with our product team to better enhance our software. Your input is valuable as we strive to provide solutions that meet the evolving needs of businesses like yours. We're glad to have you on board and look forward to supporting your continued success!

Lauren
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Moving CRM!

Reviewed on 2024/09/09

Our company uses SmartMoving every day and pretty much everyone in the company depends on it for...

Our company uses SmartMoving every day and pretty much everyone in the company depends on it for their job. We very rarely have any issues that need to be addressed and even when we do, the SmartMoving team gets to us quickly.

Pros

How we can handle the majority of our business day to day in one software.

Cons

I wish the tasks could be automated or recurring and that we could create automatic invoice reminders.

Response from SmartMoving Software

Hi Lauren, thank you for your review! We’re thrilled to hear that SmartMoving is integral to your daily operations and that our team provides quick support when needed. We appreciate your feedback about automating tasks and creating invoice reminders—this is valuable for our ongoing improvements. Thanks for choosing SmartMoving!

Bryant
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SmartMoving has been super helpful!

Reviewed on 2024/09/09

It has been really easy to use, I love the many different features and the capability that...

It has been really easy to use, I love the many different features and the capability that customers have to make their payments without having to through another 3rd party

Pros

It is very easy for scheduling as well as to keep track of what our booked and pending customers are saying.

Cons

That we are not getting notifications for what booked customers are saying when they are under another team member, this would be helpful even if we have admin access

Response from SmartMoving Software

Hi Bryant, thank you for your review! We're delighted to hear that SmartMoving has been helpful for scheduling and keeping track of customer interactions.

We appreciate your suggestion regarding notifications for booked customers under different team members. I’ll be sure to share this feedback with our product team as we work on enhancing our platform. Thank you for being a part of the SmartMoving community.

Jessica
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SmartMoving team work makes the dream work!!!!

Reviewed on 2024/09/09

Great exoereince overall. User friendly and helps our team with workflow, ease of access!

Great exoereince overall. User friendly and helps our team with workflow, ease of access!

Pros

SmartMoving is user friendly and helps to keep my team organized. Business is run efficiently thanks to the tools which makes our process a cinch!

Cons

The chime sometime gets annoying. We just turn the sound off.

Response from SmartMoving Software

Hi Jessica, thank you for the enthusiastic review! We're thrilled to hear that SmartMoving is keeping your team organized and helping your business run efficiently. Thanks for being a part of the SmartMoving community!

Daryl
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

All in one tool.

Reviewed on 2024/09/09

We have used this product for a handful of years. From a 5 truck local moving company. Through...

We have used this product for a handful of years. From a 5 truck local moving company. Through becoming a long distance mover with a handful on Semi's agents and our own local fleet. To now operating strictly as a broker. With some manual adjustments it has always fit the bill and we wouldn't operate with it.

Pros

It is great to have everything all in one place. For years this has really helped us grow our business without having to worry so much about the back end or trying to produce information manually. With the right set up jobs can be priced within a few minutes.

Cons

Steep learning curve for bringing on new employees. Some of the features are a bit over complicated for clients and crew (inventory and crew app).

Michael
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SmartMoving for the win!

Reviewed on 2024/09/09

SmartMoving has been a life saver. You have save me time and money. It is very user friendly.

SmartMoving has been a life saver. You have save me time and money. It is very user friendly.

Pros

I really appreciate the responsiveness when I have a question regarding anything SmartMoving related.

Cons

I don't have any complaints! When a problem does arise, they are extremely quick to mitigate the issue.

Response from SmartMoving Software

Hi Michael, thank you for your wonderful review! We are thrilled to hear that SmartMoving has been a lifesaver for you and that you appreciate our responsiveness and user-friendly features. Your feedback motivates us to continue providing the best possible service and support. Thanks again for being a valued customer!

Brent
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You won't regret smart moving

Reviewed on 2024/09/12

Overall positive experience. The customer's experience is quick and easy for them to sign off and...

Overall positive experience. The customer's experience is quick and easy for them to sign off and place their deposits. PS, I tried to quit them, but came back... quitting any software is difficult, but I was willing to.. Turns out after reviewing the competition I was no longer willing to.

Pros

I can book a move quickly and efficiently with using it.

Cons

Dispatch is difficult for multi day projects, but i'm used to it now and have figured out how to keep myself organized.

Response from SmartMoving Software

Hi Brent, thank you for your review! We’re glad to hear that SmartMoving helps you book moves quickly and efficiently, and that your overall experience has been positive. We’re thrilled you chose to stay with us after exploring other options—your trust means a lot to us!

Curtis
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saving your back with SmartMoving!

Reviewed on 2024/09/09

Pros

I like the ease of use and functionality.

Cons

When having multiple dispatch locations there is some confusion when assigning jobs.

Response from SmartMoving Software

Hi Curtis, thank you for your review! We're happy to hear you're enjoying the ease of use and functionality of SmartMoving. If you have any questions about dispatching and assigning jobs, our customer success managers are here to help and provide guidance. Don't hesitate to reach out!

John
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smart Moving Review

Reviewed on 2024/03/26

Great product with a very knowledgeable and helpful support team. I have tried many other CRM...

Great product with a very knowledgeable and helpful support team. I have tried many other CRM programs and personally find SmartMoving to be the best combination of practicality and reliability.

Pros

SmartMoving was a very easy program to implement into our business because it answers most of the needs we have as a business, and has plenty of features to help optimize and streamline our office activities.

Cons

The pricing plan is a little confusing but it is reasonable.

Response from SmartMoving Software

John, thank you so much for your review. Great to hear that SmartMoving was easy to implement and meets your business needs. It sounds like you've had great experiences with our product and our team - that's exactly what we strive for!

James
Overall rating
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Beats all others.

Reviewed on 2024/09/09

Pros

Beats all other. Extremely fast customer services.

Cons

Sometime the system works slow but its quick to get fixed

Response from SmartMoving Software

Thank you for the great feedback, James! We’re thrilled to hear that SmartMoving beats the competition and that you appreciate our fast customer service.

Guillaume
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for moving companies and great customer support.

Reviewed on 2024/03/26

Pros

I like that the onboarding team is very helpfull and works with us to find solution. There is also a very engaged community using it. The software is flexible and is easy to use.

Cons

Doesn't support multiple languages, this is a pain for us as we are in a bilingual service area.

Response from SmartMoving Software

Guillaume, thank you so much for your review. Great to hear you've had good experiences with our onboarding team and our user community. Thank you for the feedback about languages. I will pass it along to our product team :)