Crewhu Reviews

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98 Reviews
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Crewhu keeps us in touch
Reviewed on 2021/03/09
I am not involved with the maintenance and implementation, but I understand that it was pretty easy...
I am not involved with the maintenance and implementation, but I understand that it was pretty easy to setup. The rating system is simple and effective. It has really helped our customers communicate their satisfaction with our work. In cases where there was truly a misstep, it helps us respond quickly to resolve any problems with our service.
Pros
I really like the fact that our customers can rate our service with just a few clicks of the mouse. We use Crewhu to evaluate our customers satisfaction level with the services we provide. Our management uses this as a gauge to make sure our customers are receiving a high level of service. The interface is widely accepted by our client base and used daily to evaluate our performance.
Cons
I guess the only drawback is not really Crewhu's fault. Sometimes a user will not get the graphics downloaded and choose the wrong option. This sometimes leads to a bad review when the customer wanted the opposite. We always follow up on bad reviews, and it doesn't happen that often, so it's not really a problem. We just hate to see sad face reviews, so we treat even mistakes as actionable items.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for recognition and engagement
Reviewed on 2021/09/01
It’s been great.
It’s been great.
Pros
Crewhu is a great tool for positively recognizing your top performers and also identifying team members who need coaching and/or training. Peer to peer sharing is also great for keeping team members engaged. As a manger, the reports are useful for 1 to 1s and annual reviews.
Cons
I wish they also had an NPS survey so we didn’t have to use a different tool for that. I feel like the Café Feed is designed for big TVs cause it’s all way too big. I wish it had scaling options so I can view more of on my computer screen.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great reward system. Works well in MS Teams.
Reviewed on 2021/03/12
Overall it's been a great tool for building culture around our office and being able to reward...
Overall it's been a great tool for building culture around our office and being able to reward employees for good work.
Pros
I like that it integrates with MS Teams so it's easy to give badges and share them with the team. This motivates more activity within Crewhu across the team. The contests are great as well and the surveys (when we can get clients to do them) are a great way to measure how we are doing.
Cons
The reporting is pretty good however, it would be great to have more reporting opportunities. (auto-generated reports that are emailed out weekly for example). Occasionally it auto-refreshes when you're in the middle of something and you have to start over.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Do you Crewhu? We do! And we couldn't be happier about it!
Reviewed on 2021/03/02
CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff...
CrewHu has been great! Our Overall experience has been far better than we anticipated. Our staff uses 95 % of the points they are given to use up, and we have created prizes that matter to our folks. So they are working for what they want. This is a great Employee Incentive Program and a great Employee Recognition platform.
Pros
The feature we like the most is simply the ability for our staff to show each other love and support. For us, especially in a remote world, to be able to give the love and support to each other is critical. We believe in building our folks up and in a remote world, it is increasingly more difficult to do that. CrewHu gives us a way to continuously build each other up and give shout outs to remind each other we are all still here together.
Cons
The reporting features leave somethings to be desired. If there were more reporting options that would be great. We have submitted many ideas to your development team to get some of these reports going.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Group and Self Evaluation
Reviewed on 2021/03/30
The rating system is great. It's simple for customers to fill out and since switching to it, we...
The rating system is great. It's simple for customers to fill out and since switching to it, we have more people taking time to rate us than before.
Pros
I work for a Managed Service Provider and Crewhu has been the best way for our clients to quickly and efficiently give us back their thoughts on how we handle their tickets/issues. It's quick and to the point and several customers have mentioned that it's better than the last two services we used. We are owned by an ISP and will be expanding Crewhu's usage to the rest of the business. It's really a great tool to have when it comes to presenting a customer with a ratings page on how the service went.
Cons
So far we don't see anything that needs fixing or updating. I'm not sure if we host it or if it's cloud based but i haven't heard anything negative about the back end. All managers seem to love it as well.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Crewhu works, good product
Reviewed on 2021/03/02
Our customers can give us instant feedback on completed tickets, and our technicians get instant...
Our customers can give us instant feedback on completed tickets, and our technicians get instant feedback as well. This is a moral booster, helps us to be sure our customer service is exceptional, and helps our technicians to know they are doing a great job. Also helps us to identify areas that need improvement or correction.
Pros
Crewhu integrates with our Connectwise Manage software ticketing system.
Cons
It only has 3 primary levels of response - Example: poor, met expectations, exceeded expectations. Would be nice to have 4 or 5 primary responses to be a bit more granular. This isnot a showstopper, would just be nice.
- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gamechanger for our team
Reviewed on 2021/04/12
I would say the support has been exceptional. They will jump on a screen sharing session with our...
I would say the support has been exceptional. They will jump on a screen sharing session with our service delivery managers to quickly resolve issues or reconfigure based on the information we are trying to obtain.
Pros
Ability to track client experience and directly associate to individual engineers to review, congratulate or counsel.
Cons
I feel it has everything we need and we are even considering adding additional features.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great CSAT and employee engagement product
Reviewed on 2021/03/08
Great customer service; product has really helped employees be engaged with each other.
Great customer service; product has really helped employees be engaged with each other.
Pros
Love the employee engagement and contest features.
Cons
I really wish custom surveys could be separated from the regular CSAT surveys. We'd love to use custom surveys for project surveys, but for now we have to rely on another product for that.
Alternatives Considered
SmileBackReasons for Switching to Crewhu
Employee engagement feature- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Fun way to recognize employees while getting customer feedback
Reviewed on 2021/03/10
Crewhu has given us a great way to bring the entire team together to meet goals and recognize each...
Crewhu has given us a great way to bring the entire team together to meet goals and recognize each other for maintaining our core values with badges.
Pros
Crewhu is easy for the user to add to their email signature and offers the customer a simple way to provide feedback. It is nice for the ownership and management team to see the feedback and share the feedback easily with the team.
Cons
Sometimes the smiley faces can not be added to places we want because of the format of it. I am not a technical person so I cannot speak as to what format it would need to be.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for employee recognition in addition to customer scoring
Reviewed on 2021/03/12
Our support is great! I look forward to my annual meeting with our Account Manager where he shows...
Our support is great! I look forward to my annual meeting with our Account Manager where he shows me through our system and how we can be using it better.
Pros
Our clients use Crewhu to provide ratings and feedback to our staff. But our staff are really enjoying the ability to recognise and give thanks for the work they do to assist each other every day. All of this recognition results in Crewhu bucks which is turned into vouchers - our staff love it!
Cons
Some of the interfaces are not intuitive but this is emerging and is still easy to navigate.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Employee Engagement
Reviewed on 2021/03/10
Its one of those tools you never though you would need but it really does make our team much...
Its one of those tools you never though you would need but it really does make our team much stronger and would recommend it to anyone
Pros
This product is great because its easy to use and fast. I really like the dashboard we have to show everyone our wins and the built in teams integration makes giving a badge really quick.
Cons
I have had no issues with the product, I think it works great. The user interface could be a bit more modern
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CrewHu great rewards
Reviewed on 2021/03/15
easy to use and administrator
easy to use and administrator
Pros
That we are able to give co workers and staff rewards that show great work effort and dedication also gives our clients abilities to let us know how good our engineers are doing to resolve their issues.
Cons
Some more reward options to give our oversees engineers who might not have access to the crewhu awards given in the USA
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for team recognition
Reviewed on 2021/03/02
Pros
The ease of use for this software, the implementation & the easy uptake.
Cons
The reviews page seems very slow to load.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Crewhu!
Reviewed on 2021/04/29
I helped set up and implement Crewhu within our company as well as used it on a daily basis to...
I helped set up and implement Crewhu within our company as well as used it on a daily basis to recognize employees in the company.
Pros
I love being able to easily recognize coworkers for their hard work or accomplishments. And its nice for the whole team to view when someone gets a "Love" or a badge.
Cons
It was harder for some employees to earn points from "Love" because they did not have the same opportunities as others to get surveys sent out.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why are you not using it already?
Reviewed on 2021/03/11
Its a great way to reward staff, show appreciation and gamify people to do well.
Its a great way to reward staff, show appreciation and gamify people to do well.
Pros
We have a teams integration that is used internally to reward staff when they do a great job. We have specific badges and awards for documentation, customer success, integrations and just generally being good at your job!
Cons
Like any tiered subscription based product, some functions and features are only available when you pay the most amount of money. To get an ROI, you really need to make sue staff, and customers are using it to its full potential.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Crewhu!
Reviewed on 2021/03/30
Pros
What I love most is that anyone in the business can reward you for your good work. In previous jobs it would need to be Senior Management and the rewards were the easiest thing they could buy at the local shop. Crewhu lets your peers reward you and you can use the bucks to work towards something.
Cons
The only con is that the role I am in doesn't warrant feedback from clients (non client facing role). This means I can only get bucks from people within the company, so that limits the amount of bucks that I'm receiving.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
review
Reviewed on 2021/03/09
its nice to know that users are providing feedback.
its nice to know that users are providing feedback.
Pros
IM just an end user who receives the feedback from users
Cons
IM just an end user who receives the feedback from users, do not have access to the software
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
CrewHu Review
Reviewed on 2019/09/17
CrewHu has been a great way for our employees to get recognized for their hard work.
CrewHu has been a great way for our employees to get recognized for their hard work.
Pros
The ability to reward coworkers for the hard work and show appreciation for them. Also being able to choose the prizes for the company.
Cons
We have had a hard time finding a dashboard and configuring settings that show exactly what we want it to.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AWESOME COMPANY
Reviewed on 2021/03/02
Pros
It just works and my team uses it daily!
Cons
Nothing and it's not free to use. But software like this should not be free is so awesome.
- Industry: Computer Networking
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very Useful
Reviewed on 2021/03/30
allows us to see how well we are doing in the customers eyes once we have left the PC.
allows us to see how well we are doing in the customers eyes once we have left the PC.
Pros
allows our customers to rate how well we have performed today and there issues and allows for a competition between us all to see who get the most in a month
and it works well with out Connectwise system.
Cons
would like a personal crewhu link for the reviews that is link to my account that I can send to customers incase they miss it in the closing email
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Crewhu!
Reviewed on 2021/03/30
Pros
I love to be able to receive feedback from my clients through Crewhu. It is easy to use, and it does not take a lot of time to leave a review!
Cons
There is nothing I have come across that I do not like about Crewhu!
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
CrewHu User Feedback
Reviewed on 2021/03/11
Pros
I like the ease of responding to surveys. I like that I can access the dashboard from the mobile site.
Cons
I would love more accessibility in the mobile app to navigate through the screens.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service!
Reviewed on 2021/03/08
Pros
Good reporting. Easy to use. Not hard to integrate with current software.
Cons
Not that I can think of. Integration was not difficult at all.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An added bonus for recognition
Reviewed on 2021/03/09
I really like it, from the day I was given my credentials to log in .
I really like it, from the day I was given my credentials to log in .
Pros
I like that an individual can actually be recognized in a formal manner, with the ability to cash in on their hard work.
Cons
Nothing really was difficult at all. I have not ran into any issues yet.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Crewhu a Great Morale Booster
Reviewed on 2021/03/12
I have assisted many co-workers with the program when they start.
I have assisted many co-workers with the program when they start.
Pros
My fellow co-workers and I really enjoy the Crewhu. It is a great way to show employee appreciation.
Cons
The software is very user friendly. I have found it very easy to navigate.