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NovaPACS Reviews

NovaPACS

4.3 (53)
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PACS software for radiology professionals

Overall rating

4.3 /5
(53)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.4/5
83%
recommended this app
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53 Reviews

Patrick
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acadian

Reviewed on 2023/01/11

Not having wall motion on nuclear cardiac stress testOur hospital has been using this software for...

Not having wall motion on nuclear cardiac stress testOur hospital has been using this software for a long time. It is very user-friendly.

Pros

Very user friendly and good tech support

Cons

Not having wall motion on nuclear cardiac stress test

Response from Novarad

Patrick, thank you for the great review. We are very glad to hear that your facility has had a great experience with NovaPACS. We will send your notes along to our team. We are constantly striving to improve NovaPACS. Thank you for choosing Novarad.

james
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy NovaPACS User

Reviewed on 2021/05/13

We have solved our problem with image storage and access.
Customer service and tech support are...

We have solved our problem with image storage and access.
Customer service and tech support are excellent.
They are timely in their response to technical issues.

Pros

Image management, Patient portal, Diagnostic tools, Support is great.

Cons

Additional cost for add-ons.
at the time of purchase, there was no mobile access

Alternatives Considered

eRAD PACS Evolution

Reasons for Switching to NovaPACS

The sales team is great and it was the right choice for our organization.

Response from Novarad

Thanks for taking the time to write a review. We're glad you're having a great experience! We've got a lot of mobile capabilities these days, so I'll make sure your sales person touches base with you. Thanks again for your support!

David
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

consistently disappointing

Reviewed on 2021/05/13

Meh.

Meh.

Pros

Easy enough to use.
Overall less costly than most PACs systems.

Cons

PACs / RIS updates come with more downgrades with each update. Novarad doesn't seem to test or collaborate with anyone outside of Dr Gibbys center. Novarad as a company is worrying about too many things outside of their main product ie 3d goggles, xray panels, qr code readers.

The pacs is subpar. The ris is generations behind everyone else at this point, all while costs increase and our reimbursement decreases. This company doesn't listen to feedback so why I am writing a review I don't know. Also, we can't accurately track data. Looking forward to implementing a new pacs/ris by 2022.

Response from Novarad

Thanks for taking the time to share your feedback! It really is important to us and I will be having our Director of Product and VP of customer success reach out to you ASAP.

Lonnie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Krohn Clinic Review

Reviewed on 2023/08/30

Access and navigation are pretty straightforward and new physicians seem to have very few issues...

Access and navigation are pretty straightforward and new physicians seem to have very few issues using NovaPacs. Podiatrist and Surgeons with high availability to images during a consult or procedure. Whenever we add or change contracted Radiologists, we never seem to have issues with connecting to a different PACs and having flow of images, orders and results as expected.

Pros

The ability to view images in all areas of our clinic. Being PACs administrator, I like straight forward actions to trouble shoot and fix issues created when workflow is not followed.

Cons

Voice recognition with formatting is a weak area in writing a report directly into NovaPacs

Allan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MCH Cares

Reviewed on 2023/01/05

Account receivable is what I recently been working with NovaRad and it has been taken care of right...

Account receivable is what I recently been working with NovaRad and it has been taken care of right away.

Pros

HL7 integration is one of the most important features I like with the product, it gives us seamless communication between different vendors enterprise. Orders and results are seamlessly crossing over without issues.

Cons

Missing features: I would like to see in the future development the patient location in the study browser not just in RIS but in PACS study browser as well.Ease of use: Study browser ix exceptional, features that I like within the study browser is the right click on the patient list and you would be able to edit and customize how ever you want.

Response from Novarad

Thank you for the great review, Allan! We strive to create the best products we can for our users! We will send your feedback to the team, but are so happy to see your facility loving the HL7 integration! Thank you for choosing Novarad!

Karen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nova Pacs -- a Reliable Imaging Solution

Reviewed on 2023/01/05

Nova Pacs has met all our needs for image storage and viewing. We are not a hospital or large...

Nova Pacs has met all our needs for image storage and viewing. We are not a hospital or large clinic but we are a large private practice of 25 providers that offers many modalities to our patients. We perform CT, Mammography, General Xray, Bone Densitomerty, 2 D echo , Vascular Doppler, and General Ultrasound.Images are always available to take care of our patients, and the ability to use Nova Web has allowed our physicians to go over images with patients in their exam room.

Pros

Nova Pacs is a user friendly solution for storage of imaging and reports. The Pacs has many viewer options that can be tailored to a specific user. Retrieval of images is fast and the display is very adequate. User tools such as zoom and changing contrast and density of the image enhance viewing images. We used Nova Pacs for 10 years and then added CT imaging to our storage system. The transition was made seamlessly. Support is wonderful and resolves most issues in a timely manner

Cons

We currently use TSP to view our mammography studies. This can be cumbersome at times. Pulling up tomographic images is slow and sometimes freezes the system. All other studies including CT come up effortlessly.

Response from Novarad

Thank you for the amazing review, Karen. We are so glad that your facility has had such a positive experience with NovaPACS. Thank you for choosing Novarad!!

Juan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great PACS system with versatile capabilities!

Reviewed on 2023/01/05

Pros

NovaPACS is a great software/system that is very user-friendly. Other hospital systems are easily able to interface with NovaPACS. Their IT team is approachable and readily available to assist when troubleshooting is necessary.

Cons

Nothing that I can think of at this moment.

Response from Novarad

Juan, thank you for the great review. We are so glad that NovaPACS is user friendly and has a nice interface for your facility. We will pass along your kind words to our IT team. Thank you for choosing Novarad!

Dendy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Indonesia User Review

Reviewed on 2023/01/09

Users are mostly happy with the features that NovaPACS had, but when they're having an issue that...

Users are mostly happy with the features that NovaPACS had, but when they're having an issue that needs changes to the software, it's very difficult to do that and takes a lot of time or maybe no update about it.Many users also complain about the workflow when do reporting is too long.

Pros

Novarad PACS almost have all features from modality.Integration with HIS is very good

Cons

User always complain about the ease to use especially when they want to do reporting, they compare Novarad PACS with other PACS that Novarad PACS need too much click to finished the report, while the others are simpler.Due to different time zone from Indonesia with US, we're having a hard time when we need immediate respond or support.

Response from Novarad

Dendy, thank you for the great review. We will pass this review on to our support team. We are so glad that the integration with your HIS is seamless. Thank you for choosing Novarad.

Joy
Overall rating
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software, uncomplicated and easy to understand and acsess

Reviewed on 2023/01/06

I have used there software as it has grown and changed to meet our needs.I have used this software...

I have used there software as it has grown and changed to meet our needs.I have used this software for over 25 years.I have always been treated well and my issues resolved, even tho I am a small company

Pros

It is local. The staff knows me and the software works great. It is fast to send images.

Cons

I haven"t had any bad experiences that haven't been taken care of directly

Response from Novarad

Joy, we are so glad that your facility has had a positive experience with NovaPACS. We enjoy reading reviews like these. Thank you for choosing Novarad!

stanley
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Novapacs

Reviewed on 2023/01/13

great experience and love working with NovaRad

great experience and love working with NovaRad

Pros

Easy to use, great support, problems solved efficiently and in a timely manner

Cons

Would like to see more features without being required to have the full NovaRIS.

Response from Novarad

Thank you for the awesome review, Stanley. We will pass along your kind words to our support team. Thank you for choosing Novarad.

Colby
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

NovaPACS

Reviewed on 2023/01/05

It has been great overall! Easy to send over images from modality, upload images for comparisons,...

It has been great overall! Easy to send over images from modality, upload images for comparisons, upload documents, and route to desired destination.

Pros

The initial setup was quick and easy. The support staff are extremely helpful with training and quickly available when a question arises. The software is user friendly for techs to upload images and route.

Cons

Some browsers seem to work better than other browsers - which can be a source of frustration for doctors who are trying to view images. Training for other doctors usually needs to happen in order for them to comfortably use NovaPACS. There are a couple of functions that are not very intuitive the first time, however, support has always helped when there is a hang up.

Response from Novarad

Thank you for the great review, Colby! We are so glad that NovaPACS has been user-friendly for your facility! We appreciate the feedback about different browsers. We are constantly updating and improving NovaPACS. Thank you for choosing Novarad!

Kelly
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy user

Reviewed on 2023/01/12

I like the people I speak to with technical issues

I like the people I speak to with technical issues

Pros

Easy to navigate, there aren’t alot of steps to go through.

Cons

Connection has to be restarted at times

Response from Novarad

Thank you for the amazing review, Kelly. We will pass those kind words along to our support team. So happy to hear that your facility is having a positive experience with NovaPACS. Thank you for choosing Novarad.

Violeta
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Graet product

Reviewed on 2023/01/06

5 stars

5 stars

Pros

user-friendly, GREAT SUPPORT SERVICE, team 3 is THE BEST!

Cons

updates are not on pace with Dr. Gibby's PACS updates

Response from Novarad

Violeta, thank you for the awesome review. We are so glad that your facility has had a positive experience with NovaPACS and the Novarad support team. Thank you for choosing Novarad.

Mary
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of NovaPACS

Reviewed on 2021/05/18

NovaPACS has helped us maintain a good working relationship with our referring physicians,...

NovaPACS has helped us maintain a good working relationship with our referring physicians, especially their ability to download the reports the same or next day for their patients.

Any service issues that come up from time to time are handled very quickly, and it is always easy to get a hold of the technical staff by phone. I am not a technical person, and they explain things very well and are very patient.

Pros

Easy to use - I work with the referring physicians who request access to our PACS, and it is easy to show them the functions and many of them have said how much easier it is to use than other PACS systems they have used.
Our installations and upgrades by NovaPACS have been well planned and have gone according to plan. They are very detailed in letting us know the steps and execution is seamless.

Cons

The only complaint we get from our remote uses is that it is only used on Internet Explorer and many have Chrome as their default browser. We are not the only one that requires IE, however, and it is the large hospital integration that also uses IE, so it is not that big of a problem.

Response from Novarad

Thanks for taking the time to write a review, Mary! We're glad your'e having a great experience and are willing to share that with others! Please do let us know if there's anything else we can do to serve you!

Shane
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NovaRad Review

Reviewed on 2023/01/05

Overall great experience, especially with technical support.

Overall great experience, especially with technical support.

Pros

Easy to train a new user on PACS especially a new radiologist.

Cons

The mammo viewing software. The radiologist like 3 palms over NovaMG.

Response from Novarad

Thank you for the review, Shane! We are so glad that NovaPACS has been user friendly for your facility. Thank you for choosing Novarad!

Danelle
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to navaigate

Reviewed on 2023/01/05

Pros

The Novarad software is very easy to navigate through. It is very easy to route images, burn CD's, and search for patients.

Cons

Could use a little more help with service. Being in Moutain Time, make is difficult for us to reach each other.

Response from Novarad

Danelle, thank you for the great review. We are so glad that NovaPACS has been easy to use for your facility. We strive to assist facilities in their everyday tasks. Thank you for choosing Novarad!

Lacie
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

PACS review

Reviewed on 2023/01/05

Satisfied

Satisfied

Pros

User friendly, easy to navigate through PACS/RIS/Novascan

Cons

Servers go down, not caught earlier or when it first happens

Response from Novarad

Lacie, thank you for the review!! We are so glad you find NovaPACS easy to navigate and user friendly. Thank you for choosing Novarad.

Coleen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Novarad PACS

Reviewed on 2023/01/12

Pros

The product is easy to use and service is great.

Cons

Would like to have the ability to run more reports

Response from Novarad

Coleen, thank you for the review. We are constantly striving to improve our products and processes. Thank you for the choosing Novarad.

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Better than ImageLink PACS system

Reviewed on 2021/05/13

Overall, I'm happy with the system as a PACS Admin( I have only used one other system), but I'm...

Overall, I'm happy with the system as a PACS Admin( I have only used one other system), but I'm constantly reminded by the radiologists that it's not as good as other systems they've used.

Pros

As a PACS admin, I'm able to do more of my own corrections than our previous PACS system.

Cons

The number one complaint, of the 8 radiologists that have used our NovaPACS system is that they can't seem to get the hanging protocols they way they want them; even after having the applications specialist onsite multiple times.
The CD images are burned in a format that isn't compatible with a lot of other PACS systems and I get to hear those complaints regularly from other facilities.

Response from Novarad

Hi John and thanks for giving us this great feedback. Someone from our customer success team will be reaching out to you (if they haven't already) to see what we can do about fixing that #1 complaint! WE appreciate you taking the time to share your feedback!

Rachael
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Function Availabilty

Reviewed on 2023/01/06

Pros

The basic functions are easy to use, but that's really all we use because there are too many.

Cons

It's not hard to use, but there are a lot of features that make it overwhelming.

Response from Novarad

Thank you for the great review, Rachael! We are glad that NovaPACS is easy to use for your facility. Thank you for choosing Novarad!

Philip
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Has come a long way

Reviewed on 2021/05/21

Novapacs has come a long way. While I think they have a ways to go before I could give them a...

Novapacs has come a long way. While I think they have a ways to go before I could give them a perfect score they are definitely on track to that. Amazing improvement. They have really turned things around and should be proud of their hard work. I have gone from calling support daily to not being able to remember the last time I spoke to my support team. The support engineers are terrific. Definite improvement and I sincerely hope they know that their work is appreciated

Pros

Look, layouts, previously observed functionality
The support engineers are great!!

Cons

In the beginning the service / connectivity was not reliable. Communication about system wide issues was non existent, explanations were non existent, obvious lack of input from people with clinical experience / obviously only spoke to the doctors and not the technologists

Response from Novarad

Thanks for the great feedback, Phil! We're glad you're seeing the improvements and appreciate your business! Please do not hesitate to reach out if you need anything!

Reo
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best customer service in the industry.

Reviewed on 2021/05/21

I really appreciate the customer service. They provide the most responsive and professional...

I really appreciate the customer service. They provide the most responsive and professional helpdesk organization I have experienced in 40 years of IT. The PACS works across slower WAN links that simply won't work with other PACS products we use. (GE, Fuji and Mckesson/Change). Some of the product flaws are irritating to radiologists and are not fixed in a timely manner. At the hospital level, most of our clients do not see these flaws.

Pros

Works for our hospitals with less-than-optimal bandwidth available. It is priced very competively and they don't "nickel and dime" you after you make the purchase.

Cons

There are software bugs that persist across several versions.

Response from Novarad

Thanks for taking the time to write a review for us, Reo. We're glad you're having a great experience but I will be sure to pass along the feedback for improvement! Our support team will appreciate your thoughts on their organization!

Todd
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Support in the business

Reviewed on 2023/01/05

Good long term business relationship

Good long term business relationship

Pros

Ease of use and support has been very helpful

Cons

Integration between RIS and PACS should use same database

Response from Novarad

Thank you for the great review, Todd! We value our business relationship. We are so glad that NovaPACS is easy to use. Thank you for choosing Novarad!

Jan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I Use Pacs

Reviewed on 2023/01/05

Very pleased

Very pleased

Pros

IT support is excellent. Very precise, friendly and competent

Cons

It would be nice if there was a way to upload images from outside pacs and to push images to another system.

Response from Novarad

Thank you for the review Jan! We always strive to create the best experience for our users! Your feedback will go to the team. Thank you for choosing Novarad!

DUANE
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Product Feedback

Reviewed on 2021/05/25

Overall, NovaPACS have performed well and has provided us with everything we need in an image...

Overall, NovaPACS have performed well and has provided us with everything we need in an image archive and management system. We are very satisfied.

Pros

The Novarad software is easy to learn and use. It offers all of the features that we need in an Imaging Practice and has been reliable.

Cons

I would like to see less downtime events; although many of them are quick to be resolved. Most recently, our system was inoperable due to a licensing issue. I think that these things should be caught before they occur through internal monitoring.

Response from Novarad

Thanks so much for taking the time to write a review for us, Duane! So glad you're having a good experience with NovaPACS. I will pass your comments about the downtime to our customer success team. They may want to follow up with you! Thanks again!