Liberty Converse Reviews
Liberty Converse
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15 Reviews
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CDDFT NHS Trust
Reviewed on 2025/02/06
Pros
The system is very easy to use and is very customisable allowing us to create excatly what we require
Cons
Currently we have no compliant about converse as it fits our purposes
Alternatives Considered
Enghouse Contact Center, RingCentral Contact Center, MiContact Center Business and 8x8 Contact CenterReasons for Switching to Liberty Converse
Liberty fit our requriements and provided more functionality that the othersResponse from Netcall
Thanks for your review of Netcall's Liberty Converse. Brilliant to hear that it is easy to use and flexible. If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Accurate Reporting
Reviewed on 2024/11/14
We pride ourselves on having an excellent, long established relationship with Netcall. Having owned...
We pride ourselves on having an excellent, long established relationship with Netcall. Having owned the product for so many years we are quite adept at managing things ourselves. On the odd occasion where we have needed Netcall assistance they are always there and issues are usually resolved very quickly. With a Platinum Maintenance package we have 24/7 access to knowledgeable and experienced Technical Support Staff. Our Account Managers are also first class and accessible.
Pros
Netcall have been in place in this NHS Trust for more than 20 years. Originally Speakeasy before morphing into Voice Integrated Products then Telephonetics before ultimately becoming Netcall. From a Telecoms perspective, Liberty Converse provides all the Voice Front End processing that we, as an organisation require. From Auto Attendants to Speech Recognition, Contact Portal and Contact Centres with Queuebuster functionality, Voicemail, Call Routing and much much more.
Cons
Having to Power Cycle the servers on a quarterly basis due to high memory usage and although we have full server replication, we still have to bounce all servers resulting in short down times.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. We're so glad to hear you've had a great experience over the past 20 years!
It's awesome that Liberty Converse ticks all the boxes for your needs, we're pleased that Liberty Converse stood out for its functionality and cost-effectiveness. We appreciate your feedback around having to power cycle the servers every quarter.
We're really proud of our long-standing relationship with your NHS Trust. It's great to hear our technical support team and Account Managers have been helpful.
Thank you for choosing Liberty Converse. If you need further assistance, feel free to reach out.
Best regards,
Liberty Team
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lincolnshire Community Health Services
Reviewed on 2025/01/16
Excellent, great support when the system has any issues, which isn't very often.
Excellent, great support when the system has any issues, which isn't very often.
Pros
Ease of use - it just works. I have deployed it at 3 organisations.
Cons
None. I can't think of any cons to deploying this software.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse - so great to hear that you have been involved in deploying it within 3 organisations! If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from SPPA
Reviewed on 2025/02/03
Very good. The system can handle simple to very complex IVR maps with multiple menu options. ...
Very good. The system can handle simple to very complex IVR maps with multiple menu options. Downtime is extremely rare and software is very stable.
Pros
Ease of use, simple interfaces and multiple config options to fit your business. Equally as easy to use for an administrator/call taker as it is for a System Administrator/Telephony Software Engineer.
Cons
No negative comments to note. The system is so configurable you should easily find a configuration option to overcome most of your issues and challenges.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse and great to hear that you are finding it so easy to use and configure! If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
NHS Grampian Review
Reviewed on 2025/02/03
The product does exactly what it says. Voicemail is superb, dialogue and contact center work...
The product does exactly what it says. Voicemail is superb, dialogue and contact center work extremely well and Notify saves the switchboard hours of time. We have one notify campaign for major incidents which notifies 74 different staff. This would have taken the switchboard nearly an hour to notify staff,
Pros
Voicemail is excellent, Email notification is well used.
Notify campaigns are easy to setup.
Dialogue builder and Contact Center is well used in NHS Grampian with over 100 dialogues in use. Reporting on dialogues could be made slightly easier as the Telecoms Team need to be involved initially everytime someone wants reports run.
Cons
There is nothing that I do not like about the Liberty platform.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. It's fantastic to hear that it's making massive time savings and that you find the voicemail, dialogue builder and contact centre to work so well. Perhaps you can speak with your Telecoms Team about configuring it so that you don't need their input to run reports - this certainly can be done - I will ask our Customer Success Team to get in touch. Thanks for the feedback. If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A satisfied, long-standing customer
Reviewed on 2025/03/07
Working with the team at Netcall is a pleasure, the products meet our needs for today and are...
Working with the team at Netcall is a pleasure, the products meet our needs for today and are constantly being developed to meet the challenges of the future.
Pros
The product itself does exactly what we need it to do, it's is really user friendly and easy to manage and maintain in-house, but on those occasions you do need it, the support is excellent.
Cons
Since the latest upgrade it s not so easy to record / update messages on the queues.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. We've asked your client manager to reach out to better understand the challenges that you have with the message management interfaces - we may be able to guide you. It's so great to hear that you enjoy working with our team and that Liberty Converse meets your needs well. If you need further assistance, feel free to reach out. Best regards, Netcall Team
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Network and Telecoms Manager
Reviewed on 2025/02/04
Liberty Converse is a very resilient platform delivering flexible call centre capabilities to over...
Liberty Converse is a very resilient platform delivering flexible call centre capabilities to over 90 departments. The support is also very approachable and helpful delivering fast responses to issues and queries.
Pros
The wide and flexible feature set making it usable by multiple disciplines in a tailored way matching their workflows.
Cons
the removal of the ability to log into a queue without access to the client.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. Great to hear that you like the flexibility and features. The ability to log a queue when logging on over the phone was removed several years ago, in favour of the newer versions' which are web-enabled for ease of access and off er a much richer experience (like wrap up and busy codes). We always welcome your feedback and ideas - please do make use of the Community Ideas Portal if you wish to add an idea about the inclusion of a telephone user interface for contact centre access? If you need further assistance, feel free to reach out to us. Best regards, Netcall Team
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Positive Feedback 2025
Reviewed on 2025/02/07
Overall very good. We have various services using the system and we rarely have any complaints.
Overall very good. We have various services using the system and we rarely have any complaints.
Pros
Ease of use and support functionality such as the polite shutdown feature when undertaking server/system maintenance.
Cons
The Admin page layout could be improved with descriptions for each option/link. Ad-hoc users like myself often get confused about where certain charts etc., are.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. We’re delighted to hear that your overall experience has been very good and that you appreciate our ease of use and support functionality. Thanks also for the feedback about the Admin page layout. This is addressed in newer versions of Liberty Converse – the UI is very different. You may find it useful to visit the Community Docs portal Help Portal where you can search for a report of interest to read about how to use and interpret it. If you need further assistance, feel free to reach out. Best regards, Netcall Team
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UHNM Liberty
Reviewed on 2025/02/27
I only generally use liberty for IVR and electronic notification which i find really good.
I only generally use liberty for IVR and electronic notification which i find really good.
Pros
Ease of use, content, reporting and the dashboard views are really informative due to them being customisable
Cons
There isnt anything really that i dont like, i do find that because i dont use certain aspects of it daily i can sometimes struggle to remeber processes
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. Great to hear you like the customisable dashboards, reports and find it easy to use. If you need further assistance, feel free to reach out. Best regards, Netcall Team
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Liberty Converse
Reviewed on 2025/02/03
Positive, system is robust. Staff find it intuitive to use and those calling in have a professional...
Positive, system is robust. Staff find it intuitive to use and those calling in have a professional experience
Pros
Easy application deployment and the ability to use any telephone system including mobiles
Cons
It can become very popular, demand needs to be managed carefully
Response from Netcall
Thanks for your review of Netcall's Liberty Converse, especially great to hear that it is popular, easy to deploy and intuitive to use. If you need further assistance, feel free to reach out. Best regards, Liberty Team
- Industry: Civic & Social Organization
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Happy users
Reviewed on 2024/10/30
The implementation process went really smoothly and since then has just done what we need it to do.
The implementation process went really smoothly and since then has just done what we need it to do.
Pros
It's easy to navigate and all the elements of it work well together. Has been reliable since it went live and any issues have been quickly resolved.
Cons
There are a couple of data fields within it we struggle to export to PowerBi.
Alternatives Considered
CXone MpowerReasons for Choosing Liberty Converse
We were moving to a cloud solution and relaunching our service centre so took the opportunity to take a fresh look at what was avaialable.Switched From
Enghouse Contact CenterReasons for Switching to Liberty Converse
The balance between functionality and price was a factor, as was ease of customer service.Response from Netcall
Thank you for your review of Liberty Converse! We’re glad you find our platform easy to navigate and reliable. We appreciate your feedback on exporting data to PowerBi and are working on improvements.
It’s great to hear your implementation went smoothly and that our balance of functionality and price, along with our customer service, met your needs.
Thank you for choosing Liberty Converse. If you need further assistance, feel free to reach out.
Best regards,
Liberty Team
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Liberty Converse - Review
Reviewed on 2024/11/14
We have been working with NetCall/Liberty for over 20 yrs and used the application in various...
We have been working with NetCall/Liberty for over 20 yrs and used the application in various guises, the company understand your requirements and every implemented project has been done on time, within budget and with very little disruption.
Pros
It does what it say’s on the tin, once implemented it works very well and is very reliable. Engineers, project managers, account managers all very knowledgeable about the product and we work well together. It’s been invaluable to our NHS call centres and OP Clinics etc.
Cons
Not being able to further invest in the product due to financial constraints, apart from this i currently can’t think of anything..
Response from Netcall
Thank you for your detailed and positive review of Liberty Converse! We're thrilled to hear that the product has been reliable and invaluable to your NHS call centres and OP Clinics. It's great to know that our engineers, project managers, and account managers have been knowledgeable and collaborative, ensuring smooth implementations.
We understand the challenges of financial constraints and appreciate your feedback. Your long-term partnership with Netcall, spanning over 20 years, is truly valued. We're committed to continuing to meet your requirements and delivering projects on time, within budget and with minimal disruption.
Thank you for your continued trust and support and thank you for choosing Liberty Converse. If there's anything more we can do to assist you or if you have any further feedback, please don't hesitate to reach out.
Best regards,
Liberty Team
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
modern Telephony System :)
Reviewed on 2024/11/14
Really usful for managing resources, customer experience and a great success
Really usful for managing resources, customer experience and a great success
Pros
A modern system built for Healthcare unlike many other telephony platforms.
Cons
There is nothing that springs to mind, its a great product
Response from Netcall
Thank you for your fantastic review of Liberty Converse! We're delighted to hear that Liberty Converse stands out as a healthcare-focused solution and that it has been highly effective in managing resources and enhancing customer experience.
It's wonderful to know that you find the product great with no cons to mention. Your switch to Liberty Converse, driven by our healthcare-specific features, is a testament to our commitment to meeting the unique needs of the healthcare sector.
We appreciate your positive feedback and are thrilled to be a part of your success. If you have any further comments or need assistance, please feel free to reach out. Thank you for choosing Netcall!
Best regards,
Liberty Team
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Imperial and Chelsea
Reviewed on 2024/11/15
Very positive for 2 large Trusts I look after.
Very positive for 2 large Trusts I look after.
Pros
Simple, easy to use, great reporting and functionality.
Cons
Nothing comes to mind as a dislike, the only issues we have experienced in the past resolved with software update.
Response from Netcall
Thank you for your great review of Liberty Converse! We're delighted to hear that you like the reporting and ease of use - and that there's nothing that you don't like about Liberty Converse! If you have any further comments or need assistance, please feel free to reach out. Thank you for choosing Netcall! Best regards, Liberty Team
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Liberty Converse King's College Hospital
Reviewed on 2024/11/26
A very powerful platform, user friendly. reliable. Good support.
A very powerful platform, user friendly. reliable. Good support.
Pros
The contact centre application is powerful and very simple to administer.
Cons
Licencing for certain products is expensive.
Response from Netcall
Thanks for your review of Netcall's Liberty Converse. Great to hear you are finding it a powerful resource - If you need further assistance, feel free to reach out. Best regards, Liberty Team
