SmartAddresser Reviews

....ease of use; very intuitive; fast and powerful, with a built-in Foxpro command center for building scripts to manipulate data. Excellent built-in database manger. And always had great technical support!

I have been using this software for 30 years and watched it grow to what it is today. I don't find much fault with it. I came from a DOS environment using presort software named Archlist by Group 1 this was pre-postnet barcode days. In 1995 when the US Postal Service required a postnet barcode for automation presort discounts, Group 1 couldn't get their act together. It
was at this time I found Accuzip the original name for SmartAddresser. As a
matter of fact SmartAddresser still uses the Accuzip presort and validation
engine today. If I had to say what I would like to see improved is, a better
algorithm for the CASS validation process, to catch more valid addresses
without me having to look up the addresses and validate them myself, but it's
not a big deal, most of the lists I've done get a 98% validation score anyway
like I said no big deal.

I like that you use it's functions in a simple or complex way, depending on your needs. I never have any major issues. Small issues are fixed promptly and customer support is very knowledgeable and have been working there a long time. It does everything I need.

Some parts can be a little non-user-friendly though it is easy to use once you figure it out.

Search, dupe, saved setting, find individual or group features. Can print on labels, envelopes or printers.

Frequent updates. Bad addresses that appear to be ok. Does not accept word wraps or if it does I am not technical savvy enough to figure it out with book. Can't delete templates simply.

Versatility. It performs many functions very well. Especially like the commands -- they add a lot of functionality. Customer service is SUPERB. They have helped with very esoteric requests that I needed for our customers. The Software stays up to date with current postal regulations very well. It's quick and it's thorough.

The fonts are small and hard to read when writing commands or looking up undeliverable addresses. Would like the type to be bigger -- especially as I age! It can be too finicky in determining whether an address is deliverable. It someone misspells "Ave" as "Av," the software kicks the address out as undeliverable. It should be more flexible.

Cost is a big consideration. We do like how much value we get for our money. Compared to other solutions, like BCC's Mail Manager.

add-ons can pile up and lead to some incompatibility issues across our processing solution architecture.

Great package, accurate and easy to use. High value for the money. Have always been very happy with the technical support and the speed with which they fix our issues. Occasionally a little difficult to get someone though.

Would like to see a full license at 48 months as soon as possible. I currently have to send my over 18's to another vendor and incur a minimum. Also would like to see a list enhancement suite offered where we can easily get apartment append and DSF which again, I have to send out to an outside vendor and incur a minimum charge on each one I do.

1) It's user friendly and follows a sensible flow to producing a mailing.
2) Priced competitively - you get more for the same price as other similar softwares.
3) Sales reps are quick to respond, friendly and helpful.
4) Support knows the product and quickly responds with solutions.
5) Free Print Only version makes it easy to print your labels/envelopes from any computer

The Saved Settings portion of the Presort Window seems to be in an awkward place. I think it should be at the top of the left column rather than almost at the end of the right column.

Overall, they have not changed the way that most of it functions which is quite helpful in getting updates. To have to virtually relearn a software package after major software updates is time consuming. For the most part, it does everything we need to do to process client lists for mailing purposes.

If I run a list through the NCOA link, it isn't always marked on the forms and then gets rejected by PostalOne when uploaded. I find the print queue to be tedious when changing information on the form when information should be retained for specific customers and a window offered to change if necessary.

I like the ease of use. I don't use the technical support very often, but when I do they are always prompt and helpful.

Sometimes the Mail Tracker is slow to update and makes it difficult to track some mail jobs through the postal system.

The software is not bloated with options I don't need. It doesn't force me into workflows which I like. I'm able to bring my data in, make edits and perform functions with its powerful foxpro engine. When I'm done editing the sorting is easy and the options are common sense.

The software gives errors when I try to sort and I have to close and reopen on almost every list I sort. This is annoying because we sort a lot of lists daily. I've never been able to work the issue out with support.

The EDDM/simplified functionality is exceptional. The scaled down interface is easy to use and puts the basic meat and potatoes of mailing right at your fingertips. Advanced users can alter reports and labels. Customer/Tech support is very good.

Sacrifices many advanced reporting, database, and format features. The support website is still being fleshed out. There are some tutorials but no user forums or online learning sessions/webinars. Pricing could be more competitive.

it is easy to use and understand. Support team is always there when needed and never have issues when submitting to the post office. Always error free in upload

Have continual problems with the drop shipment paperwork. Support team helps as best they can but the drop shipment background always disappears when printing it out. Was hoping a patch could resolve it but as of yet nothing.

Customer support is unparalleled and report generation is easy.

It should include command structure for creating and implementing the basic scripts needed to customize the app

Customer support. They are always available and ready to help.
The way that they design their qualification reports is done very well. The continuous running total is very helpful.

Some of the error messages are misleading or too technical. Hard for the average person to understand.

The team at datatech has helped us to script out our processes and as a result, we've been able to process more campaigns faster than ever. The support team is fantastic and helped us solve every challenge that came up. Out of the box it worked great, but the value for us has increased dramatically as we've been able to customize the software around our workflow.

The updates are large and annoying to install. Overall not a big deal

The software most of the time is fairly easy to use. If you have a problems you can call or e-mail with questions and they will help you.

I do not like that most items are seperate prices. That you have to have add ons for certain items that should be included in the regular software.

The support team is very responsive, personable and persistent. A real person talks to you is respectful and they do keep working with you until problems are fixed.

It can be difficult for users who are not comfortable with technology.

The software is pretty self explanatory, not too difficult. In our business this software is very beneficial in keeping our addresses.

There aren't a whole lot of cons but if I have to say something it would be that: the software costs money to use it and there are a lot of character spaces to fill in

I like the fact that the programmers take user suggestions in order to improve functionality and the support staff is very experienced and helpful.

Sometimes the updates have had issues that cause errors in the presort. Also the updates are pretty large and take a long time to download.

Tech support is always available when needed and always solves the issue. They always return my phone calls ASAP.

I don't like when I have a software glitch. However, this is usually corrected in the next update which is wonderful

There are many pre-set selections, sorts, and edit options, or you can create your own. We can look up and correct individual addresses, or selections. If you need help building a command support can do it for you.

I would like a better way of tracking how many NCOA credits I have left. Since we are not a mail-house we only use this option twice a year, so the credit information disappears.