Wheelhouse Reviews

I used it together with the Otamiser Booster, actually they selected this software for me to implement and I can only say it works really good in combination with the Otamiser Booster.

Sometimes I don't really understand what they do.

- Easy to use
- Update prices in a click
- Sync with Airbnb
- web based
- Friendly staff
- Global company

- Incorrect pricing on multiple dates e.g. christmas, easter etc
- Customer support friendly, but completely unhelpful. Comparable to the friendly face at the coffee shop, nice but usually gets your order wrong.

I have multiple properties for different clients in which I manage. I started on wheelhouse with 8 properties, to put my 'toe in the water'.

I attempted to sync my account with wheelhouse. They had technical errors on their side. It was suggested to me in their words "just keep clicking sync until it works". This took around 5-6 hours of checking in and doing this over 2 days.

So now I'm connected, I believe things were going quite well, pricing was updating etc. Fast forward 2 months later, I was getting a large number of bookings over christmas period and new year which seemed out of the ordinary. After researching other properties in the area and comparing to my own portfolio, I came to realise in some cases we were priced at 1/3 of the price of properties in the area which were of an inferior quality.

I approached wheelhouse about this issue in which they were friendly but unhelpful. Politely informing me that it is a known issue and that if i would like to lodge a request for a feature to be added I'm welcome to follow the link. I was gobsmacked. Immediately I queried how to de-link my listings, I was provided a link on instructions to do so. I was not made aware that all the pricing would revert. I spent the next 2 hours repricing.

I LOVE that it is making us significantly more money and getting significantly more bookings than we were getting prior. You look from one year to the next there is a significant increase in revenue since using Wheelhouse

It doesn't integrate with VRBO. This is HUGE. Most softwares don't seem to integrate with VRBO and so my guess is that it is more of a VRBO API issue than Wheelhouse, but this is the biggest downfall to wheelhouse having it only work with Airbnb

Super easy to use and leaves me with more time to do other things.
Also give a boost in AirBnB listings search because it goes in and adjusts my calendar daily.
The price is EXCELLENT!

Nothing, really. It works really well and lets me go about my daily business without having to worry and changing my rates all the time.

The evaluation of the offer and demand in the local market

There is not enough statistics on performances

There are two things--the revenue management software does optimize prices through the year, and ths support team a scrappy, hands on, and dedicated to their customer. It has not only made me money, but been a lot of fun playing being a customer.

The company responds to criticism, and over time works on removing things that are not 'likeable' Most recently they fixed the biggest con for me, which was adding functinality on minimum stays. I do not see any major cons at this time.

Wheelhouse's algorithm takes a ton of things into account, and can work without any input on my part. However, it gives me a ton of control to set custom rates on a nightly basis, and custom seasonality adjustments by month. And the best part is that I only pay for days where Wheelhouse sets the price, not my custom-priced days!

Better custom controls over last minute discounts would be good, but I still have the ability the customize individual nights prices by percent discount, set dollar amount discount, or custom prices.

This software enables me to compete in my market by getting the price for my accommodation right.

Can initially be difficult to access all the features; just requires some practise. Accounting process can be confusing but has improved a lot in the time I've used it

It was very easy to set up and if you need help or advise Wheelhouse customer service is great. They can review your initial set up and recommend changes to boost your bookings. Like market analysis that is available. Daily pricing updates to Airbnb generate more bookings based on demand.

Doesn't provide sufficient market analysis or revenue projection for new properties that are not live on platform yet. Before we buy airbnb for the investment we would need this analysis.

Using Wheelhouse for my airbnb pricing has helped me increase my revenue to an extent that makes it worthwhile to pay the 1% fee on bookings.

Sometimes their prices on certain days are completely out of whack, wihtout any obvious reason: like having a price in the middle of the winter (super low season) that is higher than prices in the middle of the highest season, and not because there is a major event. After a few days, these tend to adjust themselves but it make checking your prices every day a must, in my opinion.

The other thing I’ve complained about it their « events ». Very often there are two of the same and some non-events are considered as events - when prices are increased because of those, it does not make sense.

Before Wheelhouse, I would login to Airbnb every Monday to update our pricing. Did we still have days open within the next week or two? Time to offer a discount. Are things picking up now that it's spring? Time to raise prices. Holiday weekend? Oh shoot, someone booked it before I realized and now we've charged way too little. ARGH.

Now it's all automatic, and it's fabulous. It saves me time, and I've found that our overall revenue has increased because Wheelhouse will set prices higher than we would, since they're looking at so much more data. It's absolutely worth the tiny fee they charge.

The user interface is still a little clunky, but that's not surprising for a new service. It takes a lot of clicks to get where I need to go. Also, they really need an app. Most of my airbnb management is done from my phone, and if I need to login to the Wheelhouse website to look at something it's a pain.

Its definitely helped me earn more money and customer service is fast and friendly

Well a few things: I wish it would explain each breakdown in the base price. For example it might say listing details, photos, etc -$50 but no further explanation. Maybe tips on how to improve? Doesn't explain at all.
Also wish they would get more accurate holidays and events in my area. I live in Estero Fl and they miss a lot of college events and even concerts/baseball spring training. Spring break activities etc. Wish it was more accurate. Also wish you could set a minimum base price even if you follow their recommended. Like so you know itll never drop below x amount. I know theres minimum night price but I mean base price. Some more insight on data in graphs would be cool too. My account also always has a pop up that I have free credits but Idk if i either already earned them or have to go somewhere to redeem? My account gets charged after bookings but it still says free credits lol

Wheelhouse more than pays for itself. While I still own responsibility for where my price settings lie, I can toggle settings with a global adjustment to many months in advance in a more efficient way.

A multi-listing calendar on a single page will be a great development, possibly already there and I'm missing it. It's nice to be able to set my settings and walk away for months at a time from the daily grind of price setting.

I love how easy it is to adjust prices! I also love how Wheelhouse predicts very accurately even 9 months into the future. Airbnb pricing is always asking you to lower your price to absurd levels and I spent way too much time trying to put “special prices” on important future dates...with Wheelhouse I don’t have to add any “special prices” because Wheelhouse has already taken that into account with their pricing.

we have two properties, but we only receive one bill with no breakdown of how much we owe on Property #1 and how much is owed by Property #2. Since we co-own #1, this is a problem and too much work to go back manually and try to figure it out.

I became a fan since I don’t have any trouble and spend on the pricing of my properties. It functions properly according to the profile chosen.

I have asked for invoices with VAT number and SFT21 and they are not aware and don’t what is it. They receive money for the service and we cannot debit their commission to our earns. I hope they will solve this situations properly.

This was great software to manage my listing for many days with various prices.

Hard to figure out how to set it up for individual rooms verses a whole apartment.

It is versatile and easy to set up and use, their customer support is very prompt and helpful

They don't allow you to set prices more than 12 months ahead and I have had to stop using it on some of my listing sites because of that.

Wheelhouse's price predictions tend to be spot on for my local market (Milan) and its customization options are very good. It's also extremely easy to use and quick, and customer support is very responsive. It definitely has a good impact on my baseline, and the pricing is just right.

The lack of a mobile version / app. The website can be used from a smartphone, but it doesn't work very well, for example the calendar is only usable in landscape mode.

Data, analytics, supply and demand insights are in credible. Love the events flags but wish I knew what the events were. Love the demand charts and all the visual displays of graphics.

You don't support enough platforms. My listings are on 4 sites right now and you guys are only managing 2 of them. With multiple listings it's not easy to switch back and forth between calendars. Strongly recommend a multi calendar view where all the calendars for all the listings appear on one page. It's not that easy to use, feel like there are too many backdoors and hidden areas on the site. Also when you link to other sites you have to deactivate to change min stay

It automates the complex process of pricing my vacation rental and keeps prices up-to-date on my Airbnb listings in the background without me having to update anything. It has a great array of tweaks that can be made to various aspects of pricing, for example last minute discounts, etc., that give control where you want it. These levers are much better than those offered by a competitor that I've tried!

Navigation from dashboard to listings and between listings is a little unintuitive, and recent UI changes don't seem to have helped that. A direct integration with VRBO would be a huge asset.

I honestly can't imagine going back to doing my own pricing, or even using another pricing my for that matter. Wheelhouse is super easy to use, accurate and has all of the features I need.

The only downside is that it doesn't link directly with vrbo/homeaway.