Global Call Forwarding

4.9 (41)
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The most trusted provider of business phone numbers.

Overall rating

4.9 /5
(41)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.9/5
Customer Support
4.9/5
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41 Reviews

Michael
Michael
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's a reliable service. The call quality is good for international calls.

Reviewed on 2021/08/12

It's a great company and really useful service. All my interactions with their team have been...

It's a great company and really useful service. All my interactions with their team have been positive and I've never had any issues with the service.

Pros

The call routing and international phone numbers work really well. It's a simple and easy to use software to make and receive international phone calls.

Cons

There was a verification process in the beginning to first get my number.

Alternatives Considered

AVOXI

Reasons for Switching to Global Call Forwarding

All the other service providers that I was evaluating charged per-user for outbound calling. Global Call Forwarding allows multiple agents to use a single phone number.

Response from Global Call Forwarding

Thank you Michael!

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

International phone number coverage for our business

Reviewed on 2022/12/09

Good quality service and local customer support. They're always responsive when we have an issue.

Good quality service and local customer support. They're always responsive when we have an issue.

Pros

They make it easy to get international phone numbers for different markets that we do business in. They're more flexible with documentation requirements than other providers. We can also make outbound calls with our virtual numbers.

Cons

Integration with our CRM would be nice, but they have a good softphone to make calls from.

Alternatives Considered

Aircall, VoIP.ms, CloudTalk and AVOXI

Reasons for Switching to Global Call Forwarding

They were more responsive during the sales process, and they have a local support office in Bangkok.

Response from Global Call Forwarding

Thank you very much for your kind words. Service quality, customer support, and flexibility are our top priorities.

Vince
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Decent VoIP for basic function

Reviewed on 2023/11/30

Overall it is a useful business phone system that serve the outbound call purpose. Integration...

Overall it is a useful business phone system that serve the outbound call purpose. Integration didn't help much as there wasn't any place to record a call log after a call; I have to clicked the log call manual to do that. It is a good basic phone system for basic user who seeks for simple function of calling.

Pros

The outbound calls made were made without issues. Audios are crisp and clear. Simple interface and easy to use, no fancy and complicated feature.

Cons

Some basic features such as inbound , recordings incurred fees not to mentioned the outbound quotas which charges once exceeded.

Peter
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Global Call Forwarding - simply excellent!

Reviewed on 2025/01/15

Outstanding - as I said, I wish all my IT Service providers were this good

Outstanding - as I said, I wish all my IT Service providers were this good

Pros

The service does exactly what it says it does; it is easy to use, and feature rich. Beyond simple routing, I have been really impressed with:
- IVR
- Time of day routing
- Voicemail to email
- Voicemail transcription

But most importantly the Support is outstanding. [sensitive content hidden] has guided me through numerous facets of the service and setup with very comprehensive knowledge, and great patience. If only other IT Service Providers were this good!

Cons

Nothing has been negative in my experience with Global Cal Forwarding

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good service for international business expansion

Reviewed on 2022/12/07

It's been a good service so far which has helped us market our luxury car rental businesses to...

It's been a good service so far which has helped us market our luxury car rental businesses to clients in other countries. We're able to set up local phone numbers to show in our advertisements in target markets, while answering the calls in Bangkok.

Pros

We're able to set up phone numbers for different Asian countries that we're marketing to. They make it easy to set up a new phone number in another country while receiving the calls at our office in Bangkok. We can also make calls with the same number as a caller ID.

Cons

Nothing to complain about, but it would be nice if they offered promotions for people to set up multiple phone numbers.

Alternatives Considered

Aircall, CloudTalk and AVOXI

Reasons for Switching to Global Call Forwarding

Better pricing model and local customer support

Response from Global Call Forwarding

Thank you for your positive feedback! Global Call Forwarding is always at your service.

Jenny
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic Platform for Call forwarding

Reviewed on 2024/10/04

We've been using this call forwarding service for over three years, and it has been fantastic. The...

We've been using this call forwarding service for over three years, and it has been fantastic. The reliability is excellent—calls are forwarded seamlessly, ensuring we never miss any important communications. What really stands out is their continuous system upgrades, which are amazing and incredibly helpful. These improvements keep the service running smoothly and add new features that enhance our efficiency even further. The setup is easy, and their customer support has always been prompt and helpful. This service has become an essential part of our business operations. Highly recommended!

Pros

What I like most about Global Call Forwarding is their reliability and flexibility. The ability to forward calls seamlessly, no matter where you are, ensures that you never miss an important communication. Their continuous system upgrades keep the service up-to-date and improve its functionality, which is a huge plus. Additionally, the user-friendly setup and responsive customer support make the entire experience smooth. It’s the perfect solution for businesses needing consistent, efficient communication management

Cons

What I like least about Global Call Forwarding is that sometimes, there can be minor delays in call forwarding during peak hours, though this doesn't happen frequently. Additionally, while their service is generally user-friendly, some of the advanced features could benefit from clearer documentation or tutorials for easier navigation. Overall, these are small issues compared to the overall reliability and functionality of the service

William
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A good helper for business

Reviewed on 2024/04/09

Pros

Call forwarding is very convenient and easy to set up.
The price is moderate, not very expensive

Cons

There are no discounts and promotions, so there is no willingness to pay in long term

Subhransu
Overall rating
  • Industry: Executive Office
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent and affordable Global Call Forwarding Services

Reviewed on 2023/12/26

Excellent, Affordable.

Excellent, Affordable.

Pros

This is an excellent service provider in global call forwarding, affordable and if you encounter any issue they attend to it immediately. Particularly, [sensitive content hidden] - APAC has been very prompt in attending to any request or issue. We are happy to have used their services for more than 15 years.

Cons

Nothing as such during 15 years of our usage of their platform.

Prabhjot
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Professional and competent

Reviewed on 2023/07/24

Excellent

Excellent

Pros

Spoke to [sensitive content hidden] , Helped me with billing , analyzed by usage , recommended a plan , helped to cut my cost , at the same time made sure I do not end up overusing and gave a recommendation for this as well. A very professional organization through and through.

Cons

Not found yet. I would share if I find any.

Response from Global Call Forwarding

Thank you very much for your kind words, Prabhjot, customer support is one of our top priorities!

Scott
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Global automation company - ease of use

Reviewed on 2023/10/02

Great customer service team always willing to help.

Great customer service team always willing to help.

Pros

We use Global Call Forwarding for our US office and customers as well as our Customers across the world and Europe office. Customer calls one number and it gets routed to whatever office it needs to go to depending on time of day. Easy process.

Cons

At first the website interface seemed confusing but the team walked me through it and it easy now.

Response from Global Call Forwarding

Thank you for your review, Scott. It's been our pleasure serving you and your business!

Rishabh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good product and features

Reviewed on 2023/11/10

Good experience, highly recommended, easy to use portal and good customer service.

Good experience, highly recommended, easy to use portal and good customer service.

Pros

Ease to use portal. Good customer support team and competitive pricing

Cons

For India number, CLI is not being forwarded. But i guess this is due to India's regulation

Nafisah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good experience with sale person

Reviewed on 2023/08/01

Very responsive, proactive, know well about the product.

Very responsive, proactive, know well about the product.

Pros

Good experience with sale person, actively asking questions

Cons

Nothing that I can think of so far. All good

Derek
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Letter of recommendation - From Derek Friend to Global Call Forwarding

Reviewed on 2023/04/12

Letter of recommendationI wanted to take a moment to express my sincerest gratitude for the...

Letter of recommendationI wanted to take a moment to express my sincerest gratitude for the exceptional global telephony service I received from you and your team. From the moment I first reached out to your company, I was impressed by the professionalism and attentiveness of your staff. I have been utilising your service for some time now at different companies.Your team always go above and beyond to ensure that all of my needs are met and that I am completely satisfied with the service I receive.When I signed up I was particularly impressed by the level of expertise and knowledge displayed by your staff, who were able to answer all of my questions and provide me with valuable insights and recommendations into the telephone systemI also appreciated the personalized attention I received throughout the process. It was clear that your team truly cares about its clients and takes pride in delivering outstanding service.In today's world, it can be difficult to find companies that truly prioritize customer satisfaction. That's why I wanted to take the time to recognize your exceptional efforts and thank you for your commitment to excellence. I would highly recommend your services to anyone in need, your team have assisted me build an international business.I look forward to working with you again in the future.Thank you once again for all that you do.Sincerely,

Pros

Global Call Forwarding is a telecommunications company that provides a range of call forwarding and virtual phone number services to businesses and individuals around the world. Some of the best features of Global Call Forwarding include their reliable and flexible call forwarding options, which allow users to forward calls to any device, anywhere in the world. They also offer a variety of virtual phone number options, including toll-free, local, and international numbers, giving businesses the ability to establish a local presence in multiple countries. Additionally, their user-friendly online interface and 24/7 customer support make it easy for users to manage their accounts and get assistance whenever they need it. Overall, Global Call Forwarding's combination of advanced features, global reach, and exceptional customer service make them an excellent choice for businesses and individuals looking for reliable and flexible call forwarding and virtual phone number services.

Cons

Global Call Forwarding is a leading provider of call forwarding and virtual phone number services, and has gained a reputation for its reliable and flexible solutions. Customers like ourselves who use Global Call Forwarding's services have experienced no issues with the service, and that it works perfectly for our needs and budgets. This is due to the fact that Global Call Forwarding offers a range of features and options, including toll-free, local, and international virtual phone numbers, allowing businesses to establish a local presence in multiple countries. Additionally, Global Call Forwarding's user-friendly online interface and 24/7 customer support make it easy for users to manage their accounts and get assistance whenever they need it. The reliability and flexibility of Global Call Forwarding's services, combined with its exceptional customer service, make it an excellent choice for businesses and individuals looking for a seamless and hassle-free call forwarding and virtual phone number solution.

Winston
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Tested VoIP Phone for a Chinese number

Reviewed on 2023/09/18

Pros

Customer service is great, people are very reachable.

Cons

The product did not work for my use case - this is not really a fault of Global Call Forwarding. My particular application required me to use a name registered to a real name not a virtual number.

Response from Global Call Forwarding

Thank you, Winston.

Peter
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Skeptical at first. Turns out it's all pretty good.

Reviewed on 2023/06/14

I do recommend United World Telecom for their reliable communication services. They offer a...

I do recommend United World Telecom for their reliable communication services. They offer a user-friendly interface, clear call quality, and responsive customer support which I value the most, since I wasn't too sure about choosing them. Their competitive pricing and flexible options make them a practical choice for reliable communication solutions. In our case, we needed a short-term solution, which we got, so kudos!

Pros

The setup was easy and fast. I needed a solution and I got it very quickly, so that was the best part.

Cons

I was skeptical at first because of the reviews and I couldn't know if this is valid or not so perhaps the con would be a lack of credibility to choose them, i guess?

Response from Global Call Forwarding

Thank you, Peter, for your positive feedback and review. Customer support and call quality are our top priorities.

Antonio
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call forwarding servicr

Reviewed on 2023/04/03

Call forwarding from mobile phones fron one country to another

Call forwarding from mobile phones fron one country to another

Pros

Quality, ease of implementation and customer service

Cons

Documentation requirements a bit too heavy for foreign implementation.

Verified Reviewer
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable service, great support, and fair pricing

Reviewed on 2021/08/13

Great company. They’re headquartered in South Florida and right up the road from us. Their support...

Great company. They’re headquartered in South Florida and right up the road from us. Their support is outstanding and they do what they say they are going to do, every time.

Pros

Easy to use, reliable call routing service. It’s a month-to-month service without any commitment, so we’ve been able to upgrade and downgrade plans seasonally as our call volume fluctuates.

Cons

No major issues. It would be nice if they offered an iOS app to manage call routing settings from my cell phone, but their web app works just fine on mobile.

Alternatives Considered

Aircall and AVOXI

Reasons for Switching to Global Call Forwarding

Simple pricing and responsive customer support during our free trial. Also, they are a local company in South Florida.

Response from Global Call Forwarding

Thank you!

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use call forwarding, call recording, and VoIP services.

Reviewed on 2022/06/16

Great experience working with them. The services have been reliable and have helped my business....

Great experience working with them. The services have been reliable and have helped my business. Their sales and support teams are great.

Pros

It was really easy to get started. The auto-attendant/IVR feature was fairly straight forward and their chat support helped me make sure everything was set up properly. The call recording and outbound features are also very useful for my business.

Cons

No major cons. Could have voicemail transcription, though.

Alternatives Considered

AVOXI

Reasons for Switching to Global Call Forwarding

Better pricing and the sales team was more responsive during the evaluation phase.

Response from Global Call Forwarding

Thanks for your review. We really appreciate the feedback.

Lori
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great experience with this product and team

Reviewed on 2023/03/15

I signed up to test SMS messages for a UK client from the US. Sadly the SMS marketing service...

I signed up to test SMS messages for a UK client from the US. Sadly the SMS marketing service provider would not send SMS to a virtual number so I had to cancel the service in the end, but my experience with this company (even cancellations!) was great: easy, convenient. I definitely appreciated the free trial as it would have been unfortunate to have to spend funds just to learn that it didn't work for me from the end (though NO fault of Global Call Forwarding). If I ever need an overseas number for another project, I would not hesitate to return to Global Call Forwarding.

Pros

Fast and helpful support, ease of signup and use.

Cons

n/a, I really had no problems with them at all!

Cris
Cris
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very clever service

Reviewed on 2021/06/03

Fantastic, positive and friendly.

Fantastic, positive and friendly.

Pros

We use this service daily as a way of allowing our small UK-based company to be truly global. We accept calls from the USA, Canada, Australia, and New Zealand as though from a UK phone, and at a really great price. No difficult setup, it just works. And we have a great account handler who reaches out to ensure things are moving along nicely. Highly recommended.

Cons

There are no cons, it's great software and has continued to work for us.

Response from Global Call Forwarding

Thank you, Cris. It's been a pleasure working with you and the Healthy Stuff team!

Jorge
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Above and beyond customer service by Miguel

Reviewed on 2021/07/13

Amazing service, outstanding follow up and problem solving by [SENSITIVE CONTENT]. Best customer...

Amazing service, outstanding follow up and problem solving by [SENSITIVE CONTENT]. Best customer support that I have ever found and great pricing! Easy to use solution and good look and feel of platform. Recommend 100%, It has become our international numbers provider!

Pros

Easy to use, great price and amazing customer service

Cons

solved with the new look and feel of the new control panel

Response from Global Call Forwarding

Thanks, Jorge. We're glad that we were able to assist you and look forward to working with you in the future. Service quality and customer support are our top priorities.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Service Provider

Reviewed on 2022/06/21

Pros

Ease of deployment and administration , excellent support team.

Cons

GCF does not lack in any matter, they are great at what they do.

Response from Global Call Forwarding

Thank you. It's been a pleasure working with you and your team.

Jon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product at a low price point

Reviewed on 2021/10/15

Customer service is amazing. I highly encourage people engage with Global Call Forward

Customer service is amazing. I highly encourage people engage with Global Call Forward

Pros

It's a reliable call management software that I use for my business. Their customer support is always responsive and friendly. Call quality is good and the system is very flexible.

Cons

None that I could think of this moment.

Response from Global Call Forwarding

Thanks, Jon, a pleasure having you as a Global Call Forwarding customer.

Greg
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable service that is easy to use.

Reviewed on 2022/05/06

Overall it's been a great experience. It's affordable, reliable, and easy to use.

Overall it's been a great experience. It's affordable, reliable, and easy to use.

Pros

It's really easy to set up in less than one day. Everything just works smoothly and calls are routed reliably based on rules.

Cons

No major cons. It's a good service with good support that has been helpful when I needed something.

Alternatives Considered

CloudTalk and AVOXI

Reasons for Choosing Global Call Forwarding

Slightly better call quality and the sales team was more responsive when I reached out. Plus, the other company started charging high admin fees and taxes.

Switched From

AVOXI

Reasons for Switching to Global Call Forwarding

The sales team was more responsive and friendler.

Response from Global Call Forwarding

Thanks for your review, Greg C. We appreciate having you as a customer!

Steve
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good solution and easy to use, would recommend

Reviewed on 2022/10/13

Good customer service, products we consume are easy to setup and use, overall a good solution

Good customer service, products we consume are easy to setup and use, overall a good solution

Pros

easy to use and integrate into our sales channel, supporting our regional client base

Cons

nothing so far, the service works as expected

Response from Global Call Forwarding

Thanks, Steve, for your kind words! It was great to meet you in person.