EZ Texting

4.4 (197)
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Send Smarter With EZ Texting

Overall rating

4.4 /5
(197)
Value for Money
4.0/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.1/5

86%
recommended this app
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197 Reviews

Mark
Mark
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Safety Texting Application

Reviewed on 2020/12/29

Very easy to setup, and sales reached out to me to provide a better plan for me.

Very easy to setup, and sales reached out to me to provide a better plan for me.

Pros

We use this service to send out mass safety alerts for Job sites. This has become a vital part of our safety culture and was extremely easy to set up. We used the out of the box groups and keywords to build our job site distribution lists.

Cons

Better logging on all API calls and connections to Power BI

Nicole
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Texting Made Easy

Reviewed on 2024/12/18

The customer service is impeccable! I really enjoyed working with the person assigned to me. She’s...

The customer service is impeccable! I really enjoyed working with the person assigned to me. She’s very helpful!

Pros

The fact that I do not have to individually send texts to all of my clients that’s wonderful!

Cons

I think the cost could be more reasonable, which would encourage me to use the service more often. Also, I wish that the text came directly from my phone number because some people may not recognize the EZ TEXT number.

Response from CallFire

Hi Nicole, Thank you for sharing your experience with EZ Texting! We’re thrilled to hear that you’ve had a positive experience with our support team. We take pride in providing personalized support and are glad it made a difference for you.
We also appreciate your feedback about pricing and the use of a dedicated phone number. Your insights are important to us, and we’ll share them with our team as we continue to improve our services to better meet your needs.

Brandy
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer Support is non existent

Reviewed on 2024/09/09

7-8 days over the past year, I have encountered issues with reports and data not reflecting uploads...

7-8 days over the past year, I have encountered issues with reports and data not reflecting uploads and transactions.

Pros

I can use the same set up on a daily basis.

Cons

When it is not uploading information correctly and I report it via text or form, I have never received a response. Eventually the issue is fixed but there is no interaction with a live man or woman available.

Response from CallFire

Hi Brandy,
Thank you for sharing your experience. We sincerely apologize for the frustration you've had with our customer support and the issues with uploading information. This is not the standard we aim for, and we understand how important timely and effective communication is.

We’d like to investigate your concerns further. Please reach out to us at [email protected] or via chat so we can assist in resolving any issues.

Thank you again for your feedback.

Daniel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for the Money

Reviewed on 2024/12/13

Pros

It's ease for loading mass contacts. Running reports. The user-friendliess and cost effectiveness of the platform.

Cons

Sometimes the site can be a bit slow in sending out bulk text messages. Or the site can be down for maintence and send texts super delayed.

Response from CallFire

Hi Daniel, Thank you for your review. We're thrilled to hear you find our platform user-friendly, cost-effective, and great for managing contacts and reports!
We understand how important speed and reliability are, especially for bulk messaging. While we strive to minimize downtime and delays, we’re always working to enhance our platform’s performance and ensure smooth, timely message delivery.
Your feedback is invaluable and helps us improve. If you ever experience issues, our support team is here to assist. Please don’t hesitate to reach out.

Tiffany
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

EZ Text Review

Reviewed on 2024/12/19

It's okay. I don't like the upload contact process and how it automatically updates existing...

It's okay. I don't like the upload contact process and how it automatically updates existing contacts

Pros

I like that I am able to customize texts.

Cons

I don't like the upload contact process and how it automatically updates existing contacts

Response from CallFire

Hi Tiffany, Thank you for your feedback! We're glad you enjoy the ability to customize texts. We understand your concerns about the contact upload process and we’ll share this with our team to explore improvements. Your input helps us make EZ Texting better for everyone. Thanks for sharing!

Theron
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great option for group texting

Reviewed on 2024/12/18

Satisfied with this product for corporate mass texting tool.

Satisfied with this product for corporate mass texting tool.

Pros

Simple and efficient way to send mass texts and organize contacts

Cons

UX can be a little clunky at times. Some shortcuts and options aren't readily available, but the texting itself is reliable.

Response from CallFire

Hi Theron, Thank you for your review! We're glad to hear that EZ Texting is a simple and efficient solution for your group texting needs and that you find the texting functionality reliable.
We appreciate your feedback about the UX and understand how important a smooth experience is. Your feedback helps us identify areas for improvement, and we’re always working to enhance usability and make features more accessible.

Carla Shane
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ez Texting Review

Reviewed on 2024/12/13

We are really comfortable in using EZ Texting now. The only thing missing would be call feature to...

We are really comfortable in using EZ Texting now. The only thing missing would be call feature to reach out to our clients more

Pros

The easy to learn interface and it makes communication with our clients smooth.

Cons

Getting mixed up when syncing contacts the saved contact info was being removed when uploading overlapping ones.

Jared
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective but Pricey SMS Marketing Solution

Reviewed on 2025/01/08

Features like keyword campaigns, scheduling, and multimedia messaging add value and flexibility to...

Features like keyword campaigns, scheduling, and multimedia messaging add value and flexibility to communication efforts. The ability to reach a large audience efficiently and the immediate nature of SMS make it a powerful tool for marketing, reminders, and alerts.

Pros

EZ Texting allows for quick and direct communication with large audiences, which can be particularly effective for marketing, reminders, and alerts.

Cons

There are complaints about message limits and additional costs incurred for exceeding those limits, which can be restrictive for larger campaigns.

Nathan
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome and EZ to use

Reviewed on 2025/01/08

Pros

I like that it is easy to create different groups. I also like how it is easy to schedule recurring messages.

Cons

There is nothing that I dislike about EZ Texting

Response from CallFire

Hi Nathan, Thank you for your review! We're thrilled to hear that you find EZ Texting easy to use, especially when creating groups and scheduling recurring messages. If you ever have ideas or questions, we’re always here to listen and help you get the most out of EZ Texting.

Tiffany
Tiffany
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Beware: Your Unused Credits Expire!

Reviewed on 2019/02/11

Mass texting is a great business solution but I would be looking for another company to work with...

Mass texting is a great business solution but I would be looking for another company to work with if it weren't basically impossible to do that without losing all of our following. Once you start with them, I don't see how you could ever switch to another company, so do your research.

The other major con of EZ TEXT is that you can only run one company per account. So say for example, you own more than one restaurant and you need more than one account to sent out messages- you would have to have two separate accounts with this platform.

Pros

It's relatively easy to learn how to use and the customer service chat works very quickly.

Cons

BEWARE: If you don't use your credits within 12 months they will expire (in other words: if you don't text the entire amount of times/numbers that you have paid for within 12 months you're outta luck-- or money rather). Our company only lost about $100 but I imagine it could be alot more, depending on how much you are planning to text. When I called to try and figure out where all of my missing credits were, they offered to add the equivalent of $25 back to my account. This is technology- there is no reason why they couldn't just give me back all that I paid for, that was unused, as a one time courtesy. I was on a default setting to keep adding credits to my account when I got to a certain number. Don't get me wrong, I should have read the fine print, but NOBODY wants to pay for something that they don't get to use. If I wanted to do that, I would join a gym.

Response from CallFire

Tiffany, sorry to hear about your credits expiring. We understand your frustration and invite you to reach out to our Account Management and Support Teams to discuss the specifics of our your account and help insure you're maximizing its most powerful tools too!

Also, we love having multiple businesses run from a single account. In fact, our most successful clients are small to medium size business owners that utilize a single account to communicate with their customers across multiple locations. We also offer a white label solution that allows our clients to create and assign as many accounts as needed.
Please know that we're here to help and available Monday through Friday, 9am to 8pm EST at (800)753-5732

Austen
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for mass texting - recruiting!

Reviewed on 2024/08/13

9/10 experience! has made my life easier for texting my pipeline candiates

9/10 experience! has made my life easier for texting my pipeline candiates

Pros

Mass texting for recruiting! I use it for my pipeline and it is super helpful.

Cons

That is does not have more detailed reports on how many individuals were texted versus just total messages.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to EZ Texting

more affordable and it's features that the other did not have

Response from CallFire

Hi Austen,
Thank you for sharing your experience! We're glad to hear that EZ Texting has made recruiting easier for you and that you find our mass texting feature helpful. We appreciate your feedback on the reporting functionality. We're always looking for ways to improve, and your input is invaluable. If you have any other suggestions or need further assistance, we're here to help!

Master
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience with EZ Texting

Reviewed on 2024/08/13

My overall experience with EZ Texting has been great. The platform is easy to use, and it has made...

My overall experience with EZ Texting has been great. The platform is easy to use, and it has made communication with my audience much more efficient. I've been able to quickly send out messages without any hassle, and the whole process has been smooth and reliable.

Pros

What I liked most about EZ Texting is how incredibly user-friendly and intuitive the platform is. It makes sending messages to large groups quick and straightforward, even for someone with limited tech experience. The simplicity of the interface really stands out, making it easy to navigate and use effectively.

Cons

So far, I haven't encountered any specific issues with EZ Texting. The platform has been working smoothly for my needs, and I haven't found anything that stands out as a downside yet. Overall, it's been a positive experience.

Response from CallFire

Thank you for sharing your experience with EZ Texting! We're delighted to hear that you find the platform user-friendly and intuitive, making it easy to navigate and send messages efficiently. We're committed to maintaining that smooth and reliable experience for you. If you ever need any assistance or have questions, we're here to help!

Arlene
Overall rating
  • Industry: Fund-Raising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EzTEXTING SIMPLIFIED

Reviewed on 2024/10/27

OVERALL ITS POSITIVE AND STRAIGT FORWARD.IT IS ASO EASY TO SET UP.

OVERALL ITS POSITIVE AND STRAIGT FORWARD.IT IS ASO EASY TO SET UP.

Pros

Ez texting in my opinion is user friendly, and works well for people who are not tech savvy .Engagement rate is very high and allows for automation and scheduling of sending SMS

Cons

What I did not like about Ez texting is that you pay according to the volume of the text you are sending .meaning the longer the text the more you pay. There is limited customer support. There was increase risk of spam.

Response from CallFire

Hi Arlene, Thank you for your thoughtful review! We're delighted to hear that you find EZ Texting user-friendly and effective, especially for those who aren’t tech-savvy. It’s wonderful to know that our automation and scheduling features drive high engagement rates for you.

We understand your concern about pricing based on message length. This structure is determined by industry standards and carrier fees, but we’re committed to offering flexible pricing plans to help meet a variety of needs. Please feel free to contact answers@eztexting and we'd be happy to answer any questions about pricing or credit usage.

Julie
Overall rating
  • Industry: Civic & Social Organization
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I highly recommend

Reviewed on 2024/08/19

I highly recommend it. I have implemented it with other clients (I also have a small marketing...

I highly recommend it. I have implemented it with other clients (I also have a small marketing agency), and it's perfect. There are not too many bells and whistles, which I like. It just gets the job done very efficiently.

Pros

It was very simple to setup and get up and running. Dumping our phone list was painless. I had our first text out in under 10 minutes. The reporting is almost immediate and keywords easy to implement. We use this in conjunction with a fraternal order and the golf league. It's ideal for keeping people informed and even the seniors have phones that receive texts. They love it.

Cons

I haven't found anything not to like yet. Easy, cost-effective and does the job.

Response from CallFire

Hi Julie,
Thank you for your review! We’re delighted to hear that setting up EZ Texting was a breeze and that you were able to send out your first campaign so quickly. We are honored to have your recommendation. Please reach out if we can provide further support. Thanks again for your feedback!

Eva
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Ez texting

Reviewed on 2024/08/23

It is a life saver! In minutos I reach to all my coworkers

It is a life saver! In minutos I reach to all my coworkers

Pros

It is easy to use! It is fast! It helps me do my job easier!

Cons

My credits go very fast 😅 however it really helped me!

Response from CallFire

Hi Eva, Thank you so much for your review! We’re thrilled that EZ Texting has made your job easier and helped you quickly connect with your coworkers—it’s fantastic to hear that it’s been a real time-saver for you!

We understand that credits can go quickly, especially when you’re reaching a lot of people. If you’d like, we can help review your usage and explore plans that might better suit your needs.

Thanks again for your kind words and for choosing EZ Texting! We’re here to support you whenever you need.

Michael
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Superior Industrial Refrigeration Review

Reviewed on 2025/01/08

Very Good. Our employees are on the road most of the time in different states. It has allowed us...

Very Good. Our employees are on the road most of the time in different states. It has allowed us to communicate with them better and all at once.

Pros

Its Easy and intuitive. It allows me to manage my people

Cons

Nothing so far. I really can't think of anything?

Response from CallFire

Hi Michael, Thank you for your fantastic review! We’re so pleased to hear that our platform has been easy and intuitive for you and has helped improve communication with your team, especially with employees working on the road across different states. That’s exactly the kind of impact we aim for! If you ever have any suggestions or need assistance, we’re always here to help.
Thanks again for sharing your feedback and for choosing EZ Texting.

Ted
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saves time and reaches many

Reviewed on 2024/12/17

It is easy and the messages get to the congregation very quick. Overall experience has been great.

It is easy and the messages get to the congregation very quick. Overall experience has been great.

Pros

I love that I can send a message to the whole congregation and when the reply my phone does not keep going off.

Cons

I have not found anything that I do not like.

Response from CallFire

Hi Ted, Thank you for your wonderful feedback! We're thrilled to hear that our platform is helping you save time and communicate effectively with your congregation. We're always here to ensure your experience remains seamless, so if you ever have questions or suggestions, feel free to reach out.

Laura
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best texting system out there!

Reviewed on 2023/09/18

Solved all our SMS problems.

Solved all our SMS problems.

Pros

We have been using EZ Text for a few years now. They are incredible for a small business trying to get into SMS. We have been able to implement so many texts, drip campaigns and reminders. All for an affordable price.

Cons

The only option I would love is a reminder text a day before a certain date and time.

Douglas
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happee Helper Loves EZ Texting

Reviewed on 2025/01/08

The experience has been extraordinary and with AI technology it’s even better

The experience has been extraordinary and with AI technology it’s even better

Pros

With EZ Texting we can target specific campaigns and get them out to clients quickly

Cons

We have some people opt out because they don’t want more texts but it’s not EZ Textings fault

Response from CallFire

Hi Douglas,
Thank you for your review! We’re thrilled to hear that EZ Texting helps you target campaigns and reach your clients quickly. And we’re excited that you’re enjoying the benefits of AI Compose. Our goal is to help you compose messages quickly and efficiently, so you can make an even greater impact with your messages.

Thanks again for your feedback.

Keonna
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trust them

Reviewed on 2024/08/08

It’s a easy thing to to if you have a clients list.

It’s a easy thing to to if you have a clients list.

Pros

I love everything about eztexting it’s super beginner friendly to work with.

Cons

I really do not have anything negative to say.

Response from CallFire

Thank you so much for your positive review! We're thrilled to hear that you're enjoying EZ Texting. It's great to know that our platform has made managing your client list easy and efficient. If you ever have any questions or need further assistance, we're here to help. Thanks for trusting us with your texting needs!

Jennifer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall Good

Reviewed on 2024/12/18

Pros

How easy it is to send group messages and to schedule messages as well!

Cons

When uploading a spreadsheet with contacts, it may notify you that a certain number of contacts weren't uploaded but it won't tell you why or which ones. It's hard to have to go one by one to see which one did not upload

Laurie
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Immediate Alert to Parents

Reviewed on 2023/09/30

Pros

EZ Texting helped remind our parents about our summer reading program. Attendance was high because parents remembered! I was also able to attach RSVPs and get immediate feedback. Parents could opt out at anytime.

Cons

The only frustration is having to figure out whose text didn't go through.

amitabh
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer service is not responding to our failed text campaign

Reviewed on 2023/05/11

We were trying to send a launch campaign, when you attempted to send them,our messages were...

We were trying to send a launch campaign, when you attempted to send them,our messages were rejected with the carriers. Our experience with Eztexting's customer support team has not been so great.I attempted to get in touch with them, what communication you received from them, and they didnt respond to our concerns.They want us to buy another expensive service but no comments on the failed campaign and way to refund the spend we did.

Pros

ease to use and easy to switch between the plans

Cons

Customer supportLack of taking ownership about the incident and owning it

Response from CallFire

Hey Amitabh,

Thank you so much for your review! We're glad to hear that you find our use case easy, especially when it comes to switching between plans!

We hear you, carrier regulations are finicky! It sounds like our agent was trying to solve the issue of not being able to refund rejected messages by creating an account with our main EZ Texting brand, at which point we would be able to properly register your business for the volume of messages you're hoping to send. Essentially, finding the correct plan that would benefit your campaign and make up for the carrier blockage. Thank you, again, for your feedback!

Sincerely,
EZ Texting

Meaghan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Was the best out there before recent changes

Reviewed on 2022/11/22

Customer service is typically pick to respond when needed, however we did have a several week wait...

Customer service is typically pick to respond when needed, however we did have a several week wait for an issue on our end to be remedied by the company, with no communication throughout those weeks even with weekly contact submissions on our end. The product is great for the most part, but the recent changes and customer service issues are enough to break my loyalty with them and consider companies elsewhere to see what our outside options are.

Pros

EZ Texting is easy enough for just about anybody to use - surely where the name came from. On certain packages, MMS messages are only charged at a single credit where others are double or triple.

Cons

Within the last year, they have changed the account features which now require an upgrade to send instant messages. We pay thousands of dollars throughout the year for our usage, but are now asked to upgrade if we want our messages to continue being sent instantly, otherwise we are looking at a 40 minute delay.

Response from CallFire

Hey Meaghan,
Thank you so much for your review--we genuinely appreciate the feedback and look to grow from it. First, we're happy to hear that you find us easy to use! In order to increase the delivery speed of your messaging, I suggest upgrading to a high-volume sending number (A2P). The numbers we assign for free to accounts send at a speed of 45 messages per minute. This works for non-emergency users who do not have a large contact list for messaging. Since it sounds like you will be needing faster delivery, registering your number with the carriers will provide an increased delivery speed for SMS messages, up to 720 msg/min (1 message = 1 SMS message, 160 characters or less). Registering and maintaining the number comes with a $25/month fee. More information on the price and details can be found here: https://eztexting.force.com/answers/s/article/What-is-an-A2P-number-and-why-should-I-upgrade? We hope this information helps and, as always, if you have any issues, please make sure to reach out at [email protected]

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

There is better out there

Reviewed on 2018/08/15

Pros

It is a great introductory level system, good for businesses or companys that have less that 100 contacts.

Cons

If you are looking for something to use to run customer loyalty campaigns or reminders, I would try to find something else. Can get very messy if it is unorganized. There is no text automation or schedules. If you do not not create a group to text and enter each person into that group. Every phone number you have you must create a contact for and subsequently add them to where they need to go, this gets tedious with large contact lists especially since there is no way to upload data. It can get expensive, payment is based off how many "points" you buy and each SMS will cost you points. If you send about one SMS a week you will need to buy more points frequently.

Response from CallFire

Thank you for your review.

All accounts are equipped with Reminder and Drip Campaign functionality, as well as options to save commonly used templates and large contact uploads with online templates for greater ease of use.

I¿d strongly suggest you speak with our Client Success Team - they can provide tutorials, share best practices and help implement proven SMS strategies. In fact, they'll also provide guidance on how to reduce your costs with monthly plan based on your anticipated usage.

I invite you to give us a call at 424-268-8965.

Happy to work with you moving forward!