gtechna Reviews

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18 Reviews

- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
GTechna Officer Command Centre is a good parking tickets software
Reviewed on 2018/01/08
Real time ticket information accessible immediately after ticket is issued
Real time ticket information accessible immediately after ticket is issued
Pros
- Real Time connection to central database
- Timing feature
- Officers able to work offline (in case network connection drops) and system syncs when connection is restored
- ability to attach photos, drawings and notes
Cons
- Reporting is not the best
- Requires GTechna services for most configurations and integration
- Backoffice poor interface and usability
Response from gtechna
Diogo,
We appreciate the feedback and this will be shared with our team internally. We aim to constantly improve and your feedback is welcome.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gtechna product
Reviewed on 2021/04/29
Gtechna implementation and support staff have provide good support and make good effort whereever...
Gtechna implementation and support staff have provide good support and make good effort whereever possible to improve or troubleshoot product when issues have come up.
Pros
Ticket Issuance, Go mobile fuctionality.
Cons
Implementation in a hosted environment has some unknowns. Relying on consultant to provide enough details or checks so product can be configured properly is a handicap. Some configuration settings may not be aware of until add a new feature or integration. Initial configurations could not be revised because dependencies or limitation of original setup .
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
GTecha Review
Reviewed on 2018/08/14
Our overall experience with GTechna is fine. The service works relatively well but there are flaws...
Our overall experience with GTechna is fine. The service works relatively well but there are flaws and there hasn't been much progress in improving the function over the years we've been a customer.
Pros
This software works relatively well but is not very user-friendly. A simpler, sleeker back-end look that's more user-friendly would go a long way in reducing the amount of customer support GTechna has to provide.
Cons
How difficult it is to use for users. It's quite complicated.

- Industry: Computer & Network Security
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
License Scan
Reviewed on 2018/08/17
the customer service is number 1, the devis are all stable.
the customer service is number 1, the devis are all stable.
Pros
Easy to use, easy to scan and fast result.
Cons
we use license scan for the police and after scan it gives fast result.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Parking Management Services
Reviewed on 2021/04/30
Great company, very responsive
Great company, very responsive
Pros
The back office suite is pretty intuitive. I like there there is some flexibility for different business rules
Cons
There are some areas that need improvement or maybe clarification. System allows for a user to charge for a permit , even if there is no license plate attached.
- Industry: Public Safety
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
OfficerMDT and Command Center
Reviewed on 2018/08/14
Pros
Ease of use is very good. Older officers don't have too much trouble learning how to use the program. Very straight forward. Good product testing before deployment. Gtechna has done their homework!
Cons
Not as user friendly interface and use of Command Center. When entering new bylaws or other information in the TEST platform, there is no way to transfer it fully into the PRODUCTION environment. We must open 2 Windows and copy the information making the task very time consuming. In OfficerMDT, it would be nice to have a search option by article of infraction in our past ticket database.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gtechna Officer Android
Reviewed on 2017/04/26
Officer Android has be a product that PPAP has used for at least 4 years now. We are very please...
Officer Android has be a product that PPAP has used for at least 4 years now. We are very please with its operations and functionality. We currently run it on 55 MTWs (Mobile Ticket Writers) paired with a blue tooth printer. GTechna's ability to adapt to business needs and changing market /industry trends have put them at the top of enforcement software.
Pros
Adaptability and functionality
Cons
communication with support
Response from gtechna
Thanks for the review Philip!
Our customer support team has put in place new tools to improve communication and efficiency. We hope these will serve you better.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Satisfied and Impressed in Milwaukee
Reviewed on 2017/04/24
We are very satisfied with the current state of our gtechna implementation using a combination of...
We are very satisfied with the current state of our gtechna implementation using a combination of N5 Scan ticket issuance devices and Panasonic ToughPads. We are 4 months into the implementation using 65 devices. All deadlines have been met and the implementation team really knows parking. We have asked for many changes including a ticket to tow feature and gtechna has never said they cannot do what we have asked. I believe they actually like the challenges and to be able to prove that their product is capable of doing what we ask.
I did not rate the value due to the way our contract is structured through separate contractor.
Pros
Ease of use, ease of implementation and customizable features.
Cons
Non at this time
Response from gtechna
Hi Richard,
Thank you for your review and your business. It is a pleasure working with you and you are correct, we do like a challenge and aim to deliver to the very best of our ability. Don't hesitate to reach out to our team for any need.
- Industry: Law Enforcement
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall good
Reviewed on 2018/08/15
Overall pretty good customer service. I would be honest in saying that tech support takes a little...
Overall pretty good customer service. I would be honest in saying that tech support takes a little longer than I would wish to resolve issues.
Pros
Once software has been figured out by trial and error it is a very useful tool for searching up information.
Cons
Updates always cause issues. Compatibility with Android is sometimes an issue with live information, which isn't necessarily Gtechna's fault but is still an issue.
- Industry: Law Enforcement
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
excellent, great team met our deadlines and product has been problem free
Reviewed on 2018/01/04
Made our department more efficient
Made our department more efficient
Pros
easy to use, set up was smooth and has been used daily for three years, support is easy to get a hold of.
product has been working well since we set it up, back end of product is easy to update.
Response from gtechna
Thanks Shawn!
It has been a pleasure to work with you and your team and we look forward to what the future will bring.
- Industry: Government Relations
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gtechna Review
Reviewed on 2018/08/20
Pros
The software simplifies detailed processes, allowing a more efficient flow for both Officers and Administrators.
Cons
Some details/options are not possible - i.e. parking passes are maintained without a history - for how long a resident has been renewing his/her pass or how many passes have been issued.
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gtechna Parking Enforcement Software
Reviewed on 2018/08/17
We were in need of a new system as our previous supplier was not available. Gtechna stepped in and...
We were in need of a new system as our previous supplier was not available. Gtechna stepped in and provided us with what we required and tailored it to our needs in a short period of time. We were able to integrate with existing software and maintain our current files.
Pros
Ease of use and training, ability to upgrade of customize software to meet specific needs.
Cons
As yet we have not found anything that causes concern.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Technical
Reviewed on 2018/08/14
Less data to enter manually
Less data to enter manually
Pros
I am an IT so I do not use often your sofware. But I know some technical part. The thing I like the most is the automatic data transfert to the Généro Unicite software.
Cons
Sometime we have lost some data during the synchronisation with the tablet. We lost some attachment when the synchronisation was made the day after the ticket.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
good product
Reviewed on 2018/08/30
good service, but Customer support could be improved
good service, but Customer support could be improved
Pros
ease of use, easy to configure, stability
Cons
user interfaces, business rules could be improved
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
GTechna Best if you're local
Reviewed on 2018/08/16
Pros
Realatively few issues, but we did have them, they were dealt with.
Cons
Support in a different time zone made it challenging at times.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Infraction Software I've seen
Reviewed on 2018/08/17
We have implemented this software to replace an aging system that could not meet our requirements....
We have implemented this software to replace an aging system that could not meet our requirements. gTechna worked relentlessly to help us achieve our goals and make this system flexible as possible to meet new demands as they happen.
Pros
The ease of use without having to refer to a user manual. Very intuitive.
Cons
Some forms seem crowded but that's just my opinion
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A fantastic 'Work' product
Reviewed on 2018/08/14
Great solid product. A great support team that always responds to requests/concerns within a 2-hr...
Great solid product. A great support team that always responds to requests/concerns within a 2-hr window. They also give lots of notice for when their service desk / support center will be down for any upcoming holidays (takes the guess work out).
Pros
Ease of use, the database structure and the fact that everything is organized in a well understood manner
Cons
The Officer Android app is a little dated. It does what's supposed to do, but a little finicky to setup on the devices.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
gTechna ALPR & Digital Permitting Payment Platform works Seamlessly
Reviewed on 2017/04/24
We have been a customer of gTechna since 2005. The newest software platform for ALPR and Digital...
We have been a customer of gTechna since 2005. The newest software platform for ALPR and Digital Permitting is exceptional. The software communicates with other software vendors and makes enforcement a breeze! Support works with us to make necessary adaptations. Reporting could be more robust. Overall we are extremely pleased with the customer support and the gTechna team.
Response from gtechna
Thank you for being a long time customer! We love having you as part of the gtechna family!