gtechna

4.4 (18)
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Ticketing, visitor, parking & traffic management software

Overall rating

4.4 /5
(18)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
4.2/5

94%
recommended this app
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18 Reviews

Diogo
Diogo
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

GTechna Officer Command Centre is a good parking tickets software

Reviewed on 2018/01/08

Real time ticket information accessible immediately after ticket is issued

Real time ticket information accessible immediately after ticket is issued

Pros

- Real Time connection to central database
- Timing feature
- Officers able to work offline (in case network connection drops) and system syncs when connection is restored
- ability to attach photos, drawings and notes

Cons

- Reporting is not the best
- Requires GTechna services for most configurations and integration
- Backoffice poor interface and usability

Response from gtechna

Diogo,
We appreciate the feedback and this will be shared with our team internally. We aim to constantly improve and your feedback is welcome.

Baljinder
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Gtechna product

Reviewed on 2021/04/29

Gtechna implementation and support staff have provide good support and make good effort whereever...

Gtechna implementation and support staff have provide good support and make good effort whereever possible to improve or troubleshoot product when issues have come up.

Pros

Ticket Issuance, Go mobile fuctionality.

Cons

Implementation in a hosted environment has some unknowns. Relying on consultant to provide enough details or checks so product can be configured properly is a handicap. Some configuration settings may not be aware of until add a new feature or integration. Initial configurations could not be revised because dependencies or limitation of original setup .

John
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

GTecha Review

Reviewed on 2018/08/14

Our overall experience with GTechna is fine. The service works relatively well but there are flaws...

Our overall experience with GTechna is fine. The service works relatively well but there are flaws and there hasn't been much progress in improving the function over the years we've been a customer.

Pros

This software works relatively well but is not very user-friendly. A simpler, sleeker back-end look that's more user-friendly would go a long way in reducing the amount of customer support GTechna has to provide.

Cons

How difficult it is to use for users. It's quite complicated.

Hamza
Hamza
Overall rating
  • Industry: Computer & Network Security
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

License Scan

Reviewed on 2018/08/17

the customer service is number 1, the devis are all stable.

the customer service is number 1, the devis are all stable.

Pros

Easy to use, easy to scan and fast result.

Cons

we use license scan for the police and after scan it gives fast result.

Gwendolyn
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Parking Management Services

Reviewed on 2021/04/30

Great company, very responsive

Great company, very responsive

Pros

The back office suite is pretty intuitive. I like there there is some flexibility for different business rules

Cons

There are some areas that need improvement or maybe clarification. System allows for a user to charge for a permit , even if there is no license plate attached.

Sean
Overall rating
  • Industry: Public Safety
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

OfficerMDT and Command Center

Reviewed on 2018/08/14

Pros

Ease of use is very good. Older officers don't have too much trouble learning how to use the program. Very straight forward. Good product testing before deployment. Gtechna has done their homework!

Cons

Not as user friendly interface and use of Command Center. When entering new bylaws or other information in the TEST platform, there is no way to transfer it fully into the PRODUCTION environment. We must open 2 Windows and copy the information making the task very time consuming. In OfficerMDT, it would be nice to have a search option by article of infraction in our past ticket database.

Philip
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Gtechna Officer Android

Reviewed on 2017/04/26

Officer Android has be a product that PPAP has used for at least 4 years now. We are very please...

Officer Android has be a product that PPAP has used for at least 4 years now. We are very please with its operations and functionality. We currently run it on 55 MTWs (Mobile Ticket Writers) paired with a blue tooth printer. GTechna's ability to adapt to business needs and changing market /industry trends have put them at the top of enforcement software.

Pros

Adaptability and functionality

Cons

communication with support

Response from gtechna

Thanks for the review Philip!
Our customer support team has put in place new tools to improve communication and efficiency. We hope these will serve you better.

Richard
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Satisfied and Impressed in Milwaukee

Reviewed on 2017/04/24

We are very satisfied with the current state of our gtechna implementation using a combination of...

We are very satisfied with the current state of our gtechna implementation using a combination of N5 Scan ticket issuance devices and Panasonic ToughPads. We are 4 months into the implementation using 65 devices. All deadlines have been met and the implementation team really knows parking. We have asked for many changes including a ticket to tow feature and gtechna has never said they cannot do what we have asked. I believe they actually like the challenges and to be able to prove that their product is capable of doing what we ask.

I did not rate the value due to the way our contract is structured through separate contractor.

Pros

Ease of use, ease of implementation and customizable features.

Cons

Non at this time

Response from gtechna

Hi Richard,
Thank you for your review and your business. It is a pleasure working with you and you are correct, we do like a challenge and aim to deliver to the very best of our ability. Don't hesitate to reach out to our team for any need.

Ian
Overall rating
  • Industry: Law Enforcement
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall good

Reviewed on 2018/08/15

Overall pretty good customer service. I would be honest in saying that tech support takes a little...

Overall pretty good customer service. I would be honest in saying that tech support takes a little longer than I would wish to resolve issues.

Pros

Once software has been figured out by trial and error it is a very useful tool for searching up information.

Cons

Updates always cause issues. Compatibility with Android is sometimes an issue with live information, which isn't necessarily Gtechna's fault but is still an issue.

Shawn
Overall rating
  • Industry: Law Enforcement
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent, great team met our deadlines and product has been problem free

Reviewed on 2018/01/04

Made our department more efficient

Made our department more efficient

Pros

easy to use, set up was smooth and has been used daily for three years, support is easy to get a hold of.

product has been working well since we set it up, back end of product is easy to update.

Response from gtechna

Thanks Shawn!
It has been a pleasure to work with you and your team and we look forward to what the future will bring.

Natalie
Overall rating
  • Industry: Government Relations
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Gtechna Review

Reviewed on 2018/08/20

Pros

The software simplifies detailed processes, allowing a more efficient flow for both Officers and Administrators.

Cons

Some details/options are not possible - i.e. parking passes are maintained without a history - for how long a resident has been renewing his/her pass or how many passes have been issued.

Don
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Gtechna Parking Enforcement Software

Reviewed on 2018/08/17

We were in need of a new system as our previous supplier was not available. Gtechna stepped in and...

We were in need of a new system as our previous supplier was not available. Gtechna stepped in and provided us with what we required and tailored it to our needs in a short period of time. We were able to integrate with existing software and maintain our current files.

Pros

Ease of use and training, ability to upgrade of customize software to meet specific needs.

Cons

As yet we have not found anything that causes concern.

Linda
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Technical

Reviewed on 2018/08/14

Less data to enter manually

Less data to enter manually

Pros

I am an IT so I do not use often your sofware. But I know some technical part. The thing I like the most is the automatic data transfert to the Généro Unicite software.

Cons

Sometime we have lost some data during the synchronisation with the tablet. We lost some attachment when the synchronisation was made the day after the ticket.

Raphael
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

good product

Reviewed on 2018/08/30

good service, but Customer support could be improved

good service, but Customer support could be improved

Pros

ease of use, easy to configure, stability

Cons

user interfaces, business rules could be improved

doug
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

GTechna Best if you're local

Reviewed on 2018/08/16

Pros

Realatively few issues, but we did have them, they were dealt with.

Cons

Support in a different time zone made it challenging at times.

George
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Infraction Software I've seen

Reviewed on 2018/08/17

We have implemented this software to replace an aging system that could not meet our requirements....

We have implemented this software to replace an aging system that could not meet our requirements. gTechna worked relentlessly to help us achieve our goals and make this system flexible as possible to meet new demands as they happen.

Pros

The ease of use without having to refer to a user manual. Very intuitive.

Cons

Some forms seem crowded but that's just my opinion

Shaun
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A fantastic 'Work' product

Reviewed on 2018/08/14

Great solid product. A great support team that always responds to requests/concerns within a 2-hr...

Great solid product. A great support team that always responds to requests/concerns within a 2-hr window. They also give lots of notice for when their service desk / support center will be down for any upcoming holidays (takes the guess work out).

Pros

Ease of use, the database structure and the fact that everything is organized in a well understood manner

Cons

The Officer Android app is a little dated. It does what's supposed to do, but a little finicky to setup on the devices.

Rita
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

gTechna ALPR & Digital Permitting Payment Platform works Seamlessly

Reviewed on 2017/04/24

We have been a customer of gTechna since 2005. The newest software platform for ALPR and Digital...

We have been a customer of gTechna since 2005. The newest software platform for ALPR and Digital Permitting is exceptional. The software communicates with other software vendors and makes enforcement a breeze! Support works with us to make necessary adaptations. Reporting could be more robust. Overall we are extremely pleased with the customer support and the gTechna team.

Response from gtechna

Thank you for being a long time customer! We love having you as part of the gtechna family!