Rocketlane

4.7 (122)
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A client-centric onboarding & modern PSA tool

Overall rating

4.7 /5
(122)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.7/5

98%
recommended this app
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122 Reviews

Samuel
Samuel
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Real-Time Project Management and Customer Success

Reviewed on 2024/05/06

This is truly an amazing tool for real-time project management and customer success. We had 0...

This is truly an amazing tool for real-time project management and customer success. We had 0 issues with implementing it; the interface makes complex functionality feel simple to any user; it offers highly customizable workflows; full automation; among many other killer features. We really love Rocketlane, and we're sure the performance and reporting capabilities will catch up with all the wonderfulness soon.

Pros

Rocketlane's ease of use, real-time data and reporting capabilities, task progress tracking, collaboration tools, and customer support features greatly improve productivity, efficiency, and project outcomes.

Cons

The application feels laggy sometimes, and there is room for reporting capability improvements.

Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Onboarding rocketlane was very easy

Reviewed on 2024/02/22

Pros

Ease of use. I found it was very intuitive to manage projects and tasks. It was by far one of the best project management tools that i have used. It was also very easy to setup.
It was also very easy to get in touch with their CSM for any queries on the product. Overall i had a great experience with the setup and is saving me a lot of time in keeping track of the project progress.

Cons

Maybe more slicing and dicing around reports and ability to customize them.

Alternatives Considered

ChurnZero

Reasons for Switching to Rocketlane

There was a self service portal view that customers could use and extensive functionalities in Rocketlane.
Ankit
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Analytics could be better

Reviewed on 2024/03/06

Could be more user friendly , Filters can be more clear

Could be more user friendly , Filters can be more clear

Pros

Its a unique product solving the pain of customer management and timesheet tracking, allocation etc

Cons

Its Analytics is very poor. Very difficult to see a summary or high level overview of team

Satyam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Efficient Customer Onboarding and Project Management Made Easy

Reviewed on 2024/10/20

Pros

Rocketlane excels in streamlining customer onboarding and project management. The intuitive UI is a game-changer, allowing teams to track projects, milestones, and tasks efficiently. Its seamless collaboration features, including real-time document sharing and communication tools, ensure that teams are always aligned. I also appreciate the detailed reporting and analytics, which provide valuable insights into project progress and help optimize workflows. The ability to customize templates and workflows saves a lot of time, making Rocketlane adaptable to different types of projects.

Cons

While Rocketlane offers many great features, the learning curve for new users can be a bit steep, especially for those unfamiliar with project management tools. Some integrations with other platforms could be more robust, and occasional performance lags during heavy usage can slow down workflow. However, these are relatively minor issues compared to the overall benefits.

Aya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

easy to use and customizable to meet your needs

Reviewed on 2024/09/09

Easy to implement, fast to communicate with, and very client friendly. It has been great to...

Easy to implement, fast to communicate with, and very client friendly. It has been great to minimize the "millions of conversations" with clients across many emails threads and different communication services and to manage comms with remove teams accross many time zones. It is so easy to use and if there are every any struggles, the support team is extremely responsive, so easy to communcaite with and fast to fix.

Pros

Ability to customize to meet the needs of each individual project

Cons

Not able to move tasks accross projects; but you are able to assign projects to the same clients so it is easy to work around. The only thing "missing" is the ability to manage "support" via RL; with that, you could use RL to manage the ENTIRE lifecycle with a client.

Anand
Anand
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Handing the customers' Go Live with ease

Reviewed on 2024/08/06

Its been a very effective in handling my customers and their implementation experience

Its been a very effective in handling my customers and their implementation experience

Pros

The most likeable thing about Rocketlane is the ease of use. It is simple to use but very powerful in terms of keeping the user focused on completing the right stages of implementation at the right time.

Cons

The least likeable thing used to be the slowness of loading the pages. But over the last 6 months it has improved considerably.

Harsh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Project Onboarding/client onboarding and timesheets

Reviewed on 2024/08/04

It was very helpfull in terms of onboarding projects and timeline updates, and also clients...

It was very helpfull in terms of onboarding projects and timeline updates, and also clients onboarding on the rocketlane made the weekly updates sending task so easy and the project timelines can be updated, as well as all the update messages to be sent to all the project stakeholders

Pros

The UI is great, and the features that are added are so handy to use, as are the product updates we get.

Cons

There is one thing i observed: when i am using the product on 2 tabs simultaneously, the project updates or changes i made in the first tab don't gets reflected on the second tab and i might end up losing the timesheet data which i have filled out.

Robin
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rocking Rocketlane

Reviewed on 2024/07/24

It's a complete project management tool.

It's a complete project management tool.

Pros

The following are the key features :

1) Efficiency and time saving.
2) It's complete tool for project management.
3) Manage capacity column.
4) CSAT sections for the projects.
5) Customers friendly
6)Easy to use.

Cons

So if we select any pre build project template we cant re arrange its projects phases.

Ajeet
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rocketlane Rocks

Reviewed on 2024/07/24

Very Good i really like the product very much

Very Good i really like the product very much

Pros

i most like about Rocketlane,
1. Easy to fill the timesheet.
2. Easy to manage my Project.
3. Easy to collab with my team on a project

Cons

Nothing as of i feel evertying is awesome but sometime i feel lag during filling timesheet

Dinesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Must Have Tool for Onboarding Folks!

Reviewed on 2024/10/17

My overall experience with Rocketlane has been positive. It's easy to use, keeps everything...

My overall experience with Rocketlane has been positive. It's easy to use, keeps everything organized, and helps our team stay on top of tasks. It makes the onboarding process smoother, though there’s room for improvement in managing notifications. Overall, it’s been a helpful tool for our workflow.

Pros

Rocketlane's interface and structured workflows really help reduce manual errors during the onboarding process. It streamlines communication and task management, even with multiple stakeholders involved.

Cons

Sometimes the notifications can get a bit overwhelming, especially when there are a lot of tasks going on. It would be great if there was more control over how often you get updates.

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

End-to-End Project Management Tool

Reviewed on 2024/02/28

Pretty happy as a PM, Delivery Manager as it makes it easier to track various facets of the project.

Pretty happy as a PM, Delivery Manager as it makes it easier to track various facets of the project.

Pros

It provides various aspects of managing a project in under 1 roof

Cons

it is slow at times, not sure if it is the tenant issue or what, but my colleagues and I have had slowness issue.

David
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Just What a CSM Needs

Reviewed on 2024/09/03

I love this tool! While there are definitely many different areas of improvement, I love the value...

I love this tool! While there are definitely many different areas of improvement, I love the value that Rocketlane adds to my general daily work as a Success Manager who also handles client onboarding/implementation of the product.

Pros

All the relevant integrations that I need

Cons

Not all the integrations are at the level that I want out of them, but they are trending better.

Ankur
Overall rating
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent tool to keep track and stay in compliance and commitments

Reviewed on 2024/07/19

Project tracking is easy
Very intivutive interface

Project tracking is easy
Very intivutive interface

Pros

Excellent tool to keep track and stay in compliance and commitments

Cons

No mobile interface to ease to manage. I wish they have mobile add or direct link in the email to update or approve.

Shabnum
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effective Task tracking

Reviewed on 2024/02/26

Overall, I feel platform is the best where I can track literally everything.

Overall, I feel platform is the best where I can track literally everything.

Pros

It helps me track the time I put on activities and also help me be on toes and work on deadlines. Also I can keep track of tasks that have been assigned to me.

Cons

The platform hangs up frequently and it takes time to put on my activities on the platform.

Manish
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Elevating Task Management and Project Collaboration

Reviewed on 2024/07/21

Pros

User-friendly and intuitive interface
Comprehensive task and project management features
Strong collaboration tools with real-time communication
Customizable project templates
Seamless integration with popular tools
Robust time tracking and reporting capabilities

Cons

I believe Rocketlane could improve the speed of its tools, as they occasionally lag.

Anjali
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best ticketing tool

Reviewed on 2024/07/15

Rocketlane is best ticketing tool, best Project management and time tracking

Rocketlane is best ticketing tool, best Project management and time tracking

Pros

Project management and time tracking

Cons

we are not able to track user comments over email

Susant
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Stop Solution

Reviewed on 2024/07/17

Pros

Its a stop solution for client onboarding, the collaboration between parties is pretty high. It also helps in storing all the project collaterals in one place.

Cons

Allow an option for the client to add a task.

Tamilarasan
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Positive Experience with Enhanced Features

Reviewed on 2024/08/29

Previously, we used OpenAir, but last year we received a message saying that Rocketland would...

Previously, we used OpenAir, but last year we received a message saying that Rocketland would replace it. At the time, I wondered why we needed a new app. However, over the past year, I have found Rocketland to be very useful and user-friendly. Nowadays, I’ve forgotten the name of the old app, but Rocketland is truly impressive. I can make multiple entries and even add rows from the previous week; it's really awesome.

Pros

I can make multiple entries and even add rows from the previous week.

Cons

Once timesheet approved, we got email, but in app there is no status column

Kaustubh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to manage tasks on multiple projects at a time

Reviewed on 2024/03/08

My experience with Rocketlane has been positive. The user-friendly interface and robust features...

My experience with Rocketlane has been positive. The user-friendly interface and robust features streamlined project management and collaboration.

Pros

It is highly convenient and user-friendly to employ this platform for project management and project tracking purposes. The intuitive user interface enhances the overall user experience, making it a seamless and efficient tool for overseeing and monitoring projects.

Cons

Customization options are somewhat limited thye can be improved.

Silvia
Silvia
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Effective tool built by a great team

Reviewed on 2024/02/21

Fantastic, it is easy to set up, deploy and use.

Fantastic, it is easy to set up, deploy and use.

Pros

We use Rocketlane for client onboarding and it is a great tool to handle it efficiently in a proper project management approach.
The team behind Rocketlane is extremely helpful, they go above and beyond anytime I have a question and they are very open to feedback.

Cons

There is nothing I can truly say I dislike - there are little details here and there that could be improved for a perfect UX, but nothing major.

Rebecca
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Improved Client Satisfaction

Reviewed on 2024/03/06

Rocketlane has improved our client satisfaction and we've seen a decrease in escalations. It's also...

Rocketlane has improved our client satisfaction and we've seen a decrease in escalations. It's also a great internal training tool!

Pros

Rocketlane allows us to streamline client onboarding and manage customer relationships in a transparent way that holds everyone accountable. Our clients like that they can visualize project plans in multiple views, and we even use this in sales, to simplify scoping conversations. The Rocketlane education material and their awesome webinars and events increase our experience and product engagement.

Cons

It would be interesting to have segmentation to tailor the customer onboarding experience to specific user groups. It might help improve user engagement.

Siddhant
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Project Management : Rocketlane

Reviewed on 2024/07/25

Pros

The ability to manage various client in onboarding phase without getting confused and tagging each one of them to get the fastest response.

It is a highly functional tool which never leaves me out of the conversation and keep my onboarding very smooth.

Cons

I am mainly using it at a level where I am user so I am not being able to get around to find the limitation with the tool. However I would like this tool to have a dark theme available.

Mansi
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy User!

Reviewed on 2024/03/01

Rocketlane very effectively solves project management issues. Particularly for me, Rocketlane...

Rocketlane very effectively solves project management issues. Particularly for me, Rocketlane timesheets have made it really convenient to keep track of my time and all tasks I have worked on the entire week.

Pros

The best thing about Rocketlane is its user-friendly dashboards. Rocketlane has made project management and collaboration, and task assignments really convenient. Timesheet filling and submission have also become very easy with Rocketlane.

Cons

Overall Rockelane is really efficient and convenient in project management. But sometimes it gets stuck while adding multiple events from the calendar in the timesheets. Also, there should be some way such that recurring events to be added automatically to the timesheets.

Punya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Esay to Use and Track

Reviewed on 2024/03/06

Very good. It has helped me track tasks for my team and helpful in managing my tasks

Very good. It has helped me track tasks for my team and helpful in managing my tasks

Pros

User Friendly and easy to track daily Tasks

Cons

Not able to add half day as a part of leave

Akash
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Tool for project Management

Reviewed on 2024/03/05

Pros

Its efficiency in tracking the project status and management

Cons

Everything is fine. i can't see any features which is least important.