Opsyte

4.7 (30)
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The hospitality tool

Overall rating

4.7 /5
(30)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.7/5

97%
recommended this app
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30 Reviews

Jack
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fab Support

Reviewed on 2022/10/31

a joy!

a joy!

Pros

Never have I received such quick support and troubleshooting with a software - Opsyte's live chat feature is tremendously staffed, and all the team are massively happy to help with anything large or small.The integration with our EPOS is revolutionary for us, and cuts down administrative work infinitely.

Cons

Its taken time to get used to our payroll administration being separate. Some of the HR features are not quite the full suite we were used to previously - warnings, grievances, absence reasons, promotions, templates for right to work documents, probations, etc lacking. I have full faith however that most if not all requested features will be developed by the amazing team.

Response from Opsyte Online

Thank you so much for the time you've taken to review Opsyte! Your feedback means the world to us, and as always we are grateful for your requested features.

Liam
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great piece of Kit.

Reviewed on 2022/11/01

Great, They listen to their users and frequently implement features that are requested by us.

Great, They listen to their users and frequently implement features that are requested by us.

Pros

Opsyte is a great tool for our Business. It allows me to write Schedules, Manage HR, See budgets and Reports Plus much more all under one piece of software. No more Opening Excel Sheets and having staff break them. Its integration to our POS makes Cashing up a breeze . The Team, (Shout out to [SENSITIVE CONTENT],) are amazing and and help with any queries very swiftly.

Cons

their are currently no cons with this software.

Response from Opsyte Online

Thank you so much for taking the time to review Opsyte, we are delighted that you have such positive things to say about the system! As always, we are here if you need any assistance. Thanks again, from Team Opsyte.

Jamie
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

average system- could be better

Reviewed on 2021/10/27

average-could be better.

average-could be better.

Pros

need easier scheduling tool, need to be able to see the whole schedule on 1 page. Makes it easier to read and plan accordingly.

Cons

scheduling tool- too awkward to use. needs to be simple and easy to build and review.

Response from Opsyte Online

Hello Jamie, thank you for taking the time to leave a review for us!

I'd be really keen to hear more of your feedback about the rota - we are always making improvements to the software and your input would be useful for us.

You may not be aware, but in the rota menu you can select to view a "condensed view" which significantly reduces the size of the rota and may help if you have lots of staff.

I noticed you rated our customer support as a 2/5 and I would also love to know how you feel we could improve this. At the bottom left corner of your screen you can find our customer support button, which is always answered by one of our team quickly!

Thank you again for your feedback, it's really useful to highlight areas for us to improve. I hope to hear from you soon.

Adam
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opsyte easy to use

Reviewed on 2022/10/31

The overall experience I’m using it from 2019 , I found it very easy and good to use

The overall experience I’m using it from 2019 , I found it very easy and good to use

Pros

Utile and easy to use not to complicated, help is always when needed

Cons

On the rota we can’t delete shift after we put it

Response from Opsyte Online

Hey Adam, thank you very much for your review.

We are glad that you are enjoying using Opsyte! You may be pleased to know that you are now able to delete your own shifts - please contact Customer Support if you'd like to know more.

Thank you again, from the Opsyte Team!

egle
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

life changing for business

Reviewed on 2022/05/10

Overall we are very happy with Opsyte

Overall we are very happy with Opsyte

Pros

It is amazing software and app, so glad we changed into opsyte which takes a lot of work and pressure from the management. it is so easy to use and has all tools in one place

Cons

The only negative feedback I have is the use of app, still has quite few bugs. sometimes clock in is not working.

Response from Opsyte Online

Thank you so much for your positive review, we are so grateful to receive it. The mobile up is constantly under development to bring it new great features - so I am confident your issues will be resolved soon!

Cara
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy and simple

Reviewed on 2021/10/27

Pros

The software was easy and simple to use, integration was seamless.

Cons

The interface on mobiles aren't that great, using the app portrait doesn't format well on phones

Response from Opsyte Online

Hello Cara, I'm really glad that you find the software easy to use, and that your integration was seamless!

Thank you for the feedback on the mobile app, it's an area that we are excited to improve and your input really helps us with that.

Thank you for using Opsyte!

Dani
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant Service

Reviewed on 2022/10/31

So much better than a lot of invoice processing systems, very easy to use, works very quickly and...

So much better than a lot of invoice processing systems, very easy to use, works very quickly and makes life a lot easier for users like myself.

Pros

The Rate of invoice processing is miles better than a some i have used. It is very straight forward and easy to use.!

Cons

Sometimes, depending on the email, Opsyte doesnt always filter duplicates out.

Response from Opsyte Online

Thank you so much for the time you've taken to review Opsyte! We are in the process of developing an even slicker invoice system, which we are confident will help out with your point for improvement. Thanks again!

Howard
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Management Software

Reviewed on 2022/11/10

Really enjoy it over other rostering packages I've used in the past. The weekly reports are very...

Really enjoy it over other rostering packages I've used in the past. The weekly reports are very useful.

Pros

Very easy to use, a nice simple interface without any unnecessary extras.

Cons

The app layout isn't great and my most used features are hidden in the 'more' menu.

Response from Opsyte Online

Thank you for taking the time to leave us a review, your feedback is important to us! Our app is currently under development and we look forward to releasing a smoother version for you.

christal
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

General manager

Reviewed on 2022/11/01

Pros

i like how easy it is to put together the rotas etc

Cons

how terrible it is by not uodating people when the shifts have chnaged ot when people have swapped

Response from Opsyte Online

Thank you so much for taking the time to review Opsyte, we really appreciate it. Your feedback has been taken on board and put forward to the development team - but we are of course happy that you've rated the overall service and customer support highly!

To possibly help with the con you've mentioned, there is a "resend shifts" button in your rota menu that will allow you to resend shifts to the people you have changed, and therefore alerting them to the changes. I hope that this feature may help you, and please contact customer support if it doesn't!

All the best, Team Opsyte.

Margarita
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Software, helps automatically import all reports to our Accountancy software

Reviewed on 2022/11/17

What we used so far we have an amazing experience with Opsyte. Always immediate customer service...

What we used so far we have an amazing experience with Opsyte. Always immediate customer service support, all requested adjustments have been made individually according to our company needs!

Pros

Very easy and transparent usage, safe a lot of time on manual work by entering all data automatically.

Cons

We using the software only for last 5 month, not all features and options tried. Only the best reviews so far

Matt
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opsyte Review

Reviewed on 2022/11/01

Pros

Everything is really easily presented and has a great ease of use. I find it most useful when processing payroll, it makes it much simpler as all information is presented in a simple and user friendly way.

Cons

There is nothing in terms of any negatives with the software.

Response from Opsyte Online

Thank you so much for taking the time to review Opsyte! We are glad that it makes looking after your payroll easier. Please know that you are welcome to contact our customer support if you ever need help with, or have suggestions for, our software!

Barbara
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good but could improve or be customised for each client

Reviewed on 2022/11/10

Pros

It is easy to get all in one place and keep track of their hours and annual leave accrual. Links to other systems, which takes away most of the human error (such as calculating the tronc+tips)

Cons

Some of the reports can't be customised.

Response from Opsyte Online

Thank you so much for taking the time to review Opsyte. Your feedback is important to us and I shall forward it on to the development team!

Chris
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opsyte Portal

Reviewed on 2021/10/29

Pros

Very user friendly. The system feels like its designed for the industry.

Cons

None so far - Customer support is available if I have an issue.

Response from Opsyte Online

Hello Chris, thank you so much for reviewing Opsyte. I'm glad that you find the software user friendly and have been able to access support when you require it!

Rocco
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good

Reviewed on 2022/11/03

Pros

Simplicity and effectiveness of systems

Cons

Some mistakes cannot be edited internally but need to be amended by the opsyte team

Response from Opsyte Online

Thank you very much for taking the time to review Opsyte, we really appreciate it! We are continually working on the software to allow you to have even more freedom within Opsyte!

Ed
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love

Reviewed on 2021/10/27

Great team , amazing support

Great team , amazing support

Pros

invoice approval - Great team and support

Cons

Another login, doesn't give enough reasons to reject an invoice - I would like to be able to write the reason why I have rejected an invoice

Alternatives Considered

Xero

Reasons for Switching to Opsyte

Better support

Response from Opsyte Online

Hello Ed,

Thank you for taking the time to leave a review.

I'm really glad you're having a good experience with Opsyte's Invoice Approvals, thank you for the kind comment about our team and the support.

Your feedback about the "rejection reason" is noted, our team are planning to release this feature over the coming weeks, so keep your eyes peeled!

Yasmin
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use scheduling

Reviewed on 2021/10/27

Pros

The clock in feature is really easy to use, and makes taking breaks easy

Cons

Logs you out randomly sometimes, and can be a bit slow

Response from Opsyte Online

Hello Yasmin, thank you very much for leaving a review. I'm glad that you find the clock in feature useful - our aim is to save everyone time with these processes! Thank you for your feedback about being logged out, we will have a look at this for you so we can improve Opsyte for everyone!

Matt
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very good

Reviewed on 2021/11/05

Easy to use, great support and happy to use them

Easy to use, great support and happy to use them

Pros

Easy to use, I like how it makes my life easier

Cons

I think they should develop a stock function

Response from Opsyte Online

Hello Matt, thank you for your review! We are delighted that Opsyte makes your work life easier. Thank you for your suggestion for the stock functionality, it is something that our team are wanting to implement - watch this space!

charlie
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review for Opsyte!

Reviewed on 2022/11/18

Pros

Its a really great tool to use for receiving and apporivng invoices from companies!

Cons

I dont think there is a con when it comes to using Opsyte

Andres
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review for CP

Reviewed on 2022/11/14

So far is good. It doesn't cause me any problems and I finish going through all invoices vweery...

So far is good. It doesn't cause me any problems and I finish going through all invoices vweery swiftly.

Pros

Opsyte is very easy to use and very efficient. The user experience is well thought out and the features are very clear. It takes me very little time to complete reviewing all my invoices, which look pretty neat.

Cons

The 'quick view' feature is a bit slow. Feels like I am opening the file completely rather than being a quick view.

George
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of Opsyte for Cafe/restaurant

Reviewed on 2022/12/20

Good on the whole. I enjoy using Deputy.

Good on the whole. I enjoy using Deputy.

Pros

Ease of use. Nice interface. Intuitive.

Cons

Staff can't see who they're scheduled to work with. Deputy was a bit better in this respect.

Indre
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The easies software to use

Reviewed on 2021/11/08

Very positive

Very positive

Pros

How easy it is to use it , and the customer service is always there to help

Cons

Not much yet not to like, I would just say that sometimes the helper takes a little bit longer to comeback with the answer but once it does they are all brilliant!

Response from Opsyte Online

Hello Indre, thank you for leaving us a review! We appreciate your time, and the feedback on how you have to wait for help sometimes.

We're always aiming to improve the experience of our clients and your feedback helps to get us there! Thank you.

Matthew
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Opsyte

Reviewed on 2022/11/10

Excellent customer support. ONbaording and training process was efficient. Response rate to queries...

Excellent customer support. ONbaording and training process was efficient. Response rate to queries is very fast and super helpful.

Pros

Nice and ergonomic UI, quick to learn and easy to manipulate.

Cons

Waiting for a few features to be added that will make multi site managment a bit more powerful.

Response from Opsyte Online

Thank you so much for taking the time to leave us a review. As always, your feature requests are appreciated and we look forward to bringing you the changes!

Mauro
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing tool

Reviewed on 2021/11/04

Amazing!

Amazing!

Pros

Easy to use, not complicated at all, everything you need is there at your service amazing software

Cons

Nothing, everything is working as it should so far I had only positive experiences

Response from Opsyte Online

Hello Mauro, thank you so much for the positive review! We are delighted that you're having such a good experience using Opsyte, and are glad we have you on board.

Taione
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use!

Reviewed on 2021/10/27

Excellent!

Excellent!

Pros

It is easy, quick, efficient, and a massive time saver for our business.

Cons

We are only able to use a few features - for now!

Response from Opsyte Online

Hello Taione, thank you so much for the positive review, we are delighted that you're finding that Opsyte is saving you time! We're looking forward to working alongside you more in the future.

Robert
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 2021/11/20

Pros

Service was very professional and proactive

Cons

Some getting start hiccups that ironed out quickly

Response from Opsyte Online

Hello Robert,

Thank you so much for taking the time to review Opsyte. We are glad that you have positive things to say about our service, and we'd love to hear of any feedback you have to improve our features and functionality!

Thank you again for your use of Opsyte,

Rachel