
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Education Management
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Biggest mistake was leaving Payment Evolution...but they took me back
Reviewed on 2017/02/08
Payment Evolution was my first experience with online payroll, and it beat the pants off Quickbooks! I halfed my payroll entry time, quartered my time spent on ROEs, and getting rid of cheque payments to staff while providing them with online record keeping all was good.
Then came the price restructuring and I found myself one staff member into the higher tier, and the competition offered a 'we'll match PE and save you another 10%'. WORST thing I have ever done was leaving PE. 8 month of inflexible software, overly complex user interface, errors, painful online reporting for staff, & customer service nightmare! I am so glad Payment Evolution was willing to take me back. Completely the opposite experience: support that knows what they are doing, that proactively offers assistance in a timely manner, intuitive software that is simple enough that I can usually find the answers I need on my own. They have written code just for me. I can't say enough good things about them.
My only pain (other than inconvenient for me pricing tiers) is that they haven't made their Business Payment service available to us Quickbooks offline folks yet. Yet.
Pros
Intuitive. Everything is simple and straightforward. I can figure out 90% of what I need to do myself, and in those 10% situations the support forum has descriptions detailed enough to get me back on track.
Cons
There is one text box that doesn't trigger when you press enter, instead you have to press the send button...grrrr...and its logout for inactivity is slightly too short for my liking.
Response from PaymentEvolution
Thanks for the feedback Kyle! We're really to happy to have you back and appreciate the feedback you've given us on pricing plans. QuickBooks (desktop) integration is available for payroll but not for business payments as you've pointed out. We're continuing to look at the business case for supporting QB desktop for business payments - it's a bit of a challenge given the offline nature of the product. - Kinga Jasek
- Industry: Medical Practice
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
payment evolution
Reviewed on 2018/11/05
Pros
This software is a great way to prepare and keep track of all your year end and day to day payroll needs.
Cons
Can take a bit of time to learn how to properly use.
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Review Source
Overall rating
Really easy to use payroll
Reviewed on 2013/01/08
With the new year we decided to look for a new payroll service to manage payroll for our 17 employees. We were using QuickBooks but the price kept going up.
We took a look at PaymentEvolution payroll and were immediately impressed by the simple interface. I actually learned how to use it within just a few minutes - and within about 15min of registering, we had finished our first payrun.
Best of all, PaymentEvolution sends the payroll information to QuickBooks so our accountant is happy.
Pros:
- easy to use
- fast to setup
- integrates with QuickBooks
Cons:
- Canada only (for now we're told)
- Industry: Nonprofit Organization Management
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Andrea's help with Year-End/T4 Generation
Reviewed on 2017/02/16
Andrea's support was amazing, we could not have done it without her. Her knowledge and sense of urgency was very much appreciated. Thank you for everything!
Response from PaymentEvolution
Hi Marissa :) thank you for the great feedback! we look forward to working with you in the future.

- Industry: Electrical/Electronic Manufacturing
- Company size: 51-200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
System Analyst
Reviewed on 2018/12/18
Pros
Quick, easy of use and very user friendly.
Cons
Difficult to printing of reports and lack of user manual.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
AWFUL!!
Reviewed on 2018/03/10
Paychequer and being on the cloud is nice but everything else about the system is horrible. Support is ok but they can never solve the problem because the system is horrible.
Cons
EVERYTHING! This software has potential to be a good software but it is lacking a lot. It looks user friendly but when you start looking for basic/accouting reports it lacks a lot. It isn't a trust worthy system. Our company also regrets buying this product for a year. BIG MISTAKE! Looking up reports is a nightmare. Especially when you are trying to create a payroll remittance report for a certain date. Avoid this product.
- Industry: Events Services
- Company size: 2-10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to learn and use
Reviewed on 2017/02/16
Payment Evolution is easy to learn and the site is very user-friendly. There are some small quirks when trying to do any unusual payment types but the customer service was helpful in showing me how to navigate around them.
Pros
Easy to navigate and process payroll once setup is complete
Cons
Some quirks require tricky navigation when doing anything outside regular earnings.
Response from PaymentEvolution
Thank you for your review! we are working hard to iron out the kinks in our service to make navigation much easier. Thank you for the feedback! it is greatly appreciated.
- Industry: E-Learning
- Company size: 2-10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Great product idea needs serious design investment
Reviewed on 2017/02/15
It's great that you guys have this service, but to be honest, I feel very uncomfortable actually using it and sort of regret paying for a year (we haven't done a full payroll yet, despite nearly completing the process several times). The main issues for me are the overall user experience, buggy/sloppy interface, and confusing flow. It really feels like you don't care about the design of the interface, which reduces my trust in the system.
Also some big functional oddities, like requiring separate accounts for the admin and their own employee account, is a huge pain. There's also little explanation of how the flow needs to work, and which info is required before you start the payroll process. And lastly, having to run payroll a few days in advance makes it awkward to get started if you're accustomed to doing it the day before which may be a bad habit on my part, but does prevent me from committing to PE.
If I were you, I'd suggest investing in some great UX and UI design. It would really make all the difference in the world for us. It HAS to be better than our current method of running payroll (have our accountant help us with the proper deduction amounts and manually paying everything via our online banking) which actually isn't that bad. Even a tightening of the UI would go a long way.
I have to be honest, I can't see us renewing again. I wish there was another alternative we could use in Canada, but unfortunately, we'll probably just stick to what we do now.
Pros
The actual function of running payroll and calculating deductions is a great and useful idea.
Cons
The design needs some serious polish and improvement. (not just the aesthetics, but the overall userflow, experience, etc)
Response from PaymentEvolution
Thank you Travis for your review. We are grateful that many of the features of our service benefit your business and have saved you time. Our goal is to ensure PaymentEvolution is one of the easiest and most robust services to automate your back office. We appreciate your candid remarks about the UI not being as intuitive for you and our team is looking at how to make the process even better. We'll be in touch shortly to get some specific recommendations from you. This and the requests we receive in our public help forums drive the development of our services. Again, thank you for your feedback - we love hearing how we can do better.
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software and great customer service
Reviewed on 2017/02/09
I have had an excellent experience using Payment Evolution for the last year for our companies payroll. The system is beyond easy to use. They are always offering webinars to help with common questions or issues. Their customer service is absolutely amazing. They are fast and I have never had an issue they couldn't help me resolve.
Pros
Easy to use
Great resources on site to help with problems or issues
Great customer Service
Cons
Reports are not the easiest to interpret and some critical reports are not offered
Response from PaymentEvolution
Hi Tina,
Thank you for the kind words. We are happy to hear that PaymentEvolution has been helping you with your payroll! Thank you also for your feedback. We will definitely be looking into ways to make our reports more accessible to our clients.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Payroll Review
Reviewed on 2017/02/17
I have been using payment evolution for over 1 year. I find it user friendly and if I do have a question the customer service is fantastic. I love the webinars as well, I don't usually need them but the few I have joined were great!
Pros
very user friendly
Cons
sometimes things always as clear as they could be ex. the vacation pay, when paying everything out it puts a zero which when it is your first time doing that can be quite confusing.
Response from PaymentEvolution
Hi Tracy! We are so happy to hear that you frequent our webinars and find them useful! We will definitely be looking for a way to make the vacation payout much more clear. thank you for the feedback!
- Industry: Accounting
- Company size: 2-10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good decision for Payroll for small business.
Reviewed on 2018/04/22
No problem with Payroll (at all) + direct deposit + XERO integration.
Pros
Super Payroll software for small business firms. Free version for simple payroll till five (5) employee! Free XERO integration.
Cons
Really I don't know. May be it has some inconvenient things for difficult (complicated) Payroll, but for simple Payroll - it is great!
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An amazing software, built by amazing people!
Reviewed on 2017/02/10
The team at Payment Evolution has created a simple and intuitive platform that helps make our lives easier. More importantly, any time we've needed support, the team has been quick to respond and are incredibly friendly. I'd highly recommend Payment Evolution!
Pros
Ease of use
Cons
none
Response from PaymentEvolution
Hi Aly.
Thank you for your kind words. We are happy to hear that PaymentEvolution has been making your life easier!

- Industry: Management Consulting
- Company size: 11-50 Employees
- Used Other for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll App from an Awesome Company
Reviewed on 2018/05/12
Easy payroll runs.
Pros
Easy to set up and run payroll. The team is very open to feedback and making the product awesome for its users. Vendor payments are simple too. Integrations with accounting software make our lives easier: no manual journal entries!
Cons
Stat holiday pay is not handled in the app yet. The data table for entering the payroll hours, etc. for the pay period is clunky and needs to be flipped vertically.
- Company size: 51-200 Employees
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Review Source
Overall rating
A fantastic SMB Payroll and HR app
Reviewed on 2015/02/05
This is a fantastic app. It almost replaces a whole accountant for your payroll need and makes you independent. It is extremely user friendly, and doesn't need much CRA/Tax knowledge.
Pros
- Easy of use.
- Accurate.
- Doesn't need much tax knowledge to work with.
- Free tier for up to 3 employees.
- Industry: Computer Software
- Company size: 51-200 Employees
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Review Source
Overall rating
Reviewed on 2019/01/03
- Industry: Individual & Family Services
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Review Source
Overall rating
I am very pleased with this product
Reviewed on 2015/04/21
After using a PC based software which was difficult to use and didn't report the way we needed, this is a dream! We had an accountant and Point of Sale system and just needed a payroll component. This really fit the bill and so far, is working beautifully. It's so automated and yet, there are many ways to customize it (for example, vacation pay calculations for your province). I haven't found a way that it will calculate stat pay though. Remittances were a breeze with this easy app.
Each employee is sent the pay advice into their email or it can be printed for them.
As one starts the payroll run, all the information is filled out: the pay period dates, the hours if the employees are paid the same every pay period (so just change it to the hours they actually worked), their pay rate, etc.
Since it is cloud based, it can be run from anywhere around the world.
I am very pleased with this product. I actually look forward to payroll now.
Pros
Easy to use.
Product support was amazing for the couple of questions I have had.
Cost effective at $17/month (no hidden add-on fees)
Communicates payroll effectively with employee
Cons
I couldn't find a way to export employee information from my software to Payment Evolution, so had to enter it manually. With 10 employees it was fairly simple and just had to enter YTD amounts along with employee information.
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Use a different payroll software
Reviewed on 2019/02/17
Pros
They will remit your taxes for you if you pay for that option. In terms of use for running the payroll it is fairly easy.
Cons
I've had it with PE's program. My last straw was just pulled. I spent the last 2.5 hours entering T4A's manually thinking it was saving each one each time I hit save and it said it was saved. It didn't save any of them. This is stacked on the fact that their software had a glitch and showed bills weren't paid when the payment actually did go through the first time. This technological error resulted in a substantial double withdrawal from the bank account. I also think it is a ripoff that it costs money any time you have to make a change. With other payroll software where the Bookkeeper is in charge you can amend and delete things without it costing $30-$100 each adjustment. Overall, I think there are way better options out there, and I know because I have used them. Just having 2.5 hours of my work go down the drain when I still had another 3 to go is my final straw. I will be using other software for clients going forward. I had come to this conclusion years ago, but was forced to use it again when a client had already been signed up with PE.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2-10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll Review
Reviewed on 2017/02/15
Quick and easy to use. Great support as well. Save me time doing my paper work and makes it easier for employees to get paied.
Pros
Quick and easy to use
Response from PaymentEvolution
Hi Robert!
Thank you for your kind words. We are happy to hear that PaymentEvolution is making it easier for you to pay your employees!
- Industry: Retail
- Company size: 2-10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Payroll needs too many days notice to run with direct deposit
Reviewed on 2018/11/09
wouldn't recommend, there has to be an easier, and more cost effective way to do payroll, I'm thinking of going back to cheques because it is easier. I don't see any benefit of this system over a standard system like QuickBooks.
Pros
does the taxes...
allows direct payments to vendors, however, I would NOT recommend the service, you have to pay for a setup fee, the transaction fee is the same or more than the bank.
Cons
need to submit payroll too far in advance to allow direct deposit to work.
popup after every change slows the entry process
cant change multiple items then click save
reporting is clumsy
all of naivgation is clumsy
not very good instructions on how to run a payroll or hoe to set up properly, maybe better for an accountant but not for a general business owner
- Industry: Restaurants
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to set up and use. Put the control back in our hands for payroll management.
Reviewed on 2018/03/13
Cheaper, faster, easier and more control over payroll!
Pros
We took our payroll in house a few months and so far we are really impressed with how easy Payment Evolution has been to use. Training and setup were easy and quick. We were able to customise all kinds of aspects of the system from the content of the pay stub emails to the various deductions for full time staff members. Not having to pick up cheques and distribute paystubs is way more time effective and we feel like we have greater control over our company's payroll.
Cons
Some of the areas of the software are not intuitive for users who are new to payroll.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to use
Reviewed on 2017/02/15
I find it relatively easy to use even with little knowledge about payroll/remittance to CRA. Needed something fast and efficient to do payroll and remittance for 1 employee and my experience has been excellent so far. Like the idea i can find all previous remittances in one place and the fact that T4 generation at year end is a breeze. In addition, employee gets a customized location where their payslips are stored for easy access.
Response from PaymentEvolution
Thank you for your feedback! we are SO happy that you are finding our system fast and efficient for your business. We are so happy to have you on board!
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Review Source
Overall rating
Online payroll
Reviewed on 2011/10/08
The system is fantastic. It was simple to set up the few employees and proceses their payroll. I did not have to write or print cheques as the pay was automatically deposited in employees account. The best feature was the remitttance to revenue Canada as I now save penalty fees.
Pros
Easy to use. Do not need to keep records. No headache of remittance.
I access payroll from anywhere.
Cons
We get the same pay every 2 weeks . .I wish there was one click command to process payroll instead of entering time for employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great help for new business
Reviewed on 2017/02/15
Very helpful for a new business. Easy to deal with. Great staff and easy to use software. Would recommend to any new start up.
Response from PaymentEvolution
Hi Dan!
We are so happy to hear that you are finding our service helpful! We love working with startups and are grateful that you'd recommend us.
- Industry: Architecture & Planning
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and Service
Reviewed on 2017/02/16
We have been using the software for a few years and it is very easy to use. We appreciate the helpful emails with online seminars for generating T4's at year end. The customer support staff are very friendly and always so helpful.
Pros
It is an easy software to use for those just starting up a business. It also provides a lot different reports that are helpful.
Cons
I think the only con would be the section where you have to close off a month when generating payroll. It sometimes gets confusing and it splits out the source deduction amount by pay rather than month. We pay per month, so it would be beneficial to have the total of the 2 or 3 months deductions noted in one amount for submission.
Response from PaymentEvolution
Hi Nancy! we are always looking for ways to better our product. Closing a period can get confusing and because everyone has a different way as to how they would like their period closed, we are working on a way that works for everyone. Thank you for your feedback!
- Industry: Fund-Raising
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Payroll
Reviewed on 2017/02/08
Thank God for Payment Evolution. It has made our payroll and T4 time much more effective. Our payroll takes about 1/2 the time. Every support email has been addressed quickly. I have always been satisfied with this system.
Pros
How easy it is to do payroll.
Response from PaymentEvolution
Hi DeeDee
Thank you for your review! We are happy to hear that we helped cut your payroll time in half! We hope business is going well and look forward to continue to work with you.