Payment Evolution Reviews

Biggest mistake was leaving Payment Evolution...but they took me back

Reviewed on 2017/02/08

Payment Evolution was my first experience with online payroll, and it beat the pants off Quickbooks! I halfed my payroll entry time, quartered my time spent on ROEs, and getting rid of cheque payments to staff while providing them with online record keeping all was good.
Then came the price restructuring and I found myself one staff member into the higher tier, and the competition offered a 'we'll match PE and save you another 10%'. WORST thing I have ever done was leaving PE. 8 month of inflexible software, overly complex user interface, errors, painful online reporting for staff, & customer service nightmare! I am so glad Payment Evolution was willing to take me back. Completely the opposite experience: support that knows what they are doing, that proactively offers assistance in a timely manner, intuitive software that is simple enough that I can usually find the answers I need on my own. They have written code just for me. I can't say enough good things about them.

My only pain (other than inconvenient for me pricing tiers) is that they haven't made their Business Payment service available to us Quickbooks offline folks yet. Yet.

payment evolution

Reviewed on 2018/11/05

Really easy to use payroll

Reviewed on 2013/01/08

With the new year we decided to look for a new payroll service to manage payroll for our 17 employees. We were using QuickBooks but the price kept going up.

We took a look at PaymentEvolution payroll and were immediately impressed by the simple interface. I actually learned how to use it within just a few minutes - and within about 15min of registering, we had finished our first payrun.

Best of all, PaymentEvolution sends the payroll information to QuickBooks so our accountant is happy.

Pros:
- easy to use
- fast to setup
- integrates with QuickBooks

Cons:
- Canada only (for now we're told)

Andrea's help with Year-End/T4 Generation

Reviewed on 2017/02/16

Andrea's support was amazing, we could not have done it without her. Her knowledge and sense of urgency was very much appreciated. Thank you for everything!

System Analyst

Reviewed on 2018/12/18

AWFUL!!

Reviewed on 2018/03/10

Paychequer and being on the cloud is nice but everything else about the system is horrible. Support is ok but they can never solve the problem because the system is horrible.

Easy to learn and use

Reviewed on 2017/02/16

Payment Evolution is easy to learn and the site is very user-friendly. There are some small quirks when trying to do any unusual payment types but the customer service was helpful in showing me how to navigate around them.

Great product idea  needs serious design investment

Reviewed on 2017/02/15

It's great that you guys have this service, but to be honest, I feel very uncomfortable actually using it and sort of regret paying for a year (we haven't done a full payroll yet, despite nearly completing the process several times). The main issues for me are the overall user experience, buggy/sloppy interface, and confusing flow. It really feels like you don't care about the design of the interface, which reduces my trust in the system.

Also some big functional oddities, like requiring separate accounts for the admin and their own employee account, is a huge pain. There's also little explanation of how the flow needs to work, and which info is required before you start the payroll process. And lastly, having to run payroll a few days in advance makes it awkward to get started if you're accustomed to doing it the day before which may be a bad habit on my part, but does prevent me from committing to PE.

If I were you, I'd suggest investing in some great UX and UI design. It would really make all the difference in the world for us. It HAS to be better than our current method of running payroll (have our accountant help us with the proper deduction amounts and manually paying everything via our online banking) which actually isn't that bad. Even a tightening of the UI would go a long way.

I have to be honest, I can't see us renewing again. I wish there was another alternative we could use in Canada, but unfortunately, we'll probably just stick to what we do now.

Excellent software and great customer service

Reviewed on 2017/02/09

I have had an excellent experience using Payment Evolution for the last year for our companies payroll. The system is beyond easy to use. They are always offering webinars to help with common questions or issues. Their customer service is absolutely amazing. They are fast and I have never had an issue they couldn't help me resolve.

Payroll Review

Reviewed on 2017/02/17

I have been using payment evolution for over 1 year. I find it user friendly and if I do have a question the customer service is fantastic. I love the webinars as well, I don't usually need them but the few I have joined were great!

Very good decision for Payroll for small business.

Reviewed on 2018/04/22

No problem with Payroll (at all) + direct deposit + XERO integration.

An amazing software, built by amazing people!

Reviewed on 2017/02/10

The team at Payment Evolution has created a simple and intuitive platform that helps make our lives easier. More importantly, any time we've needed support, the team has been quick to respond and are incredibly friendly. I'd highly recommend Payment Evolution!

Great Payroll App from an Awesome Company

Reviewed on 2018/05/12

Easy payroll runs.

A fantastic SMB Payroll and HR app

Reviewed on 2015/02/05

This is a fantastic app. It almost replaces a whole accountant for your payroll need and makes you independent. It is extremely user friendly, and doesn't need much CRA/Tax knowledge.

Reviewed on 2019/01/03

I am very pleased with this product

Reviewed on 2015/04/21

After using a PC based software which was difficult to use and didn't report the way we needed, this is a dream! We had an accountant and Point of Sale system and just needed a payroll component. This really fit the bill and so far, is working beautifully. It's so automated and yet, there are many ways to customize it (for example, vacation pay calculations for your province). I haven't found a way that it will calculate stat pay though. Remittances were a breeze with this easy app.
Each employee is sent the pay advice into their email or it can be printed for them.
As one starts the payroll run, all the information is filled out: the pay period dates, the hours if the employees are paid the same every pay period (so just change it to the hours they actually worked), their pay rate, etc.
Since it is cloud based, it can be run from anywhere around the world.
I am very pleased with this product. I actually look forward to payroll now.

Use a different payroll software

Reviewed on 2019/02/17

Payroll Review

Reviewed on 2017/02/15

Quick and easy to use. Great support as well. Save me time doing my paper work and makes it easier for employees to get paied.

Payroll needs too many days notice to run with direct deposit

Reviewed on 2018/11/09

wouldn't recommend, there has to be an easier, and more cost effective way to do payroll, I'm thinking of going back to cheques because it is easier. I don't see any benefit of this system over a standard system like QuickBooks.

Easy to set up and use. Put the control back in our hands for payroll management.

Reviewed on 2018/03/13

Cheaper, faster, easier and more control over payroll!

Easy to use

Reviewed on 2017/02/15

I find it relatively easy to use even with little knowledge about payroll/remittance to CRA. Needed something fast and efficient to do payroll and remittance for 1 employee and my experience has been excellent so far. Like the idea i can find all previous remittances in one place and the fact that T4 generation at year end is a breeze. In addition, employee gets a customized location where their payslips are stored for easy access.

Online payroll

Reviewed on 2011/10/08

The system is fantastic. It was simple to set up the few employees and proceses their payroll. I did not have to write or print cheques as the pay was automatically deposited in employees account. The best feature was the remitttance to revenue Canada as I now save penalty fees.

Great help for new business

Reviewed on 2017/02/15

Very helpful for a new business. Easy to deal with. Great staff and easy to use software. Would recommend to any new start up.

Great Product and Service

Reviewed on 2017/02/16

We have been using the software for a few years and it is very easy to use. We appreciate the helpful emails with online seminars for generating T4's at year end. The customer support staff are very friendly and always so helpful.

Easy Payroll

Reviewed on 2017/02/08

Thank God for Payment Evolution. It has made our payroll and T4 time much more effective. Our payroll takes about 1/2 the time. Every support email has been addressed quickly. I have always been satisfied with this system.