XPS Ship Reviews

The integration with 3D Cart makes it easy to pull up orders and auto fill data. It also goes back and marks the product as shipped in the 3D cart platform. I also like the ability to check multiple shipping options.

I wish it was able to pull from multiple queues in my 3D cart integration. It currently needs to be in my in process queue and it would be great if I could pull from other custom queues.

This has been the best shipping service! It integrates from every location you have an online shop. No orders are lost because they are all in one location (when you log in to your account). I've only used their customer service once or twice because everything works perfectly, but when I did, they were fantastic! One rep even sent me an email from a customer before they had it set up for the customer to respond to me. That is amazing service!

The "cons" I had in the beginning have all been fixed and it helps me run my business like a well killed machine. I'm a loyal customer!

The integration with other platforms was good and made shipping easy.

Multiple times we have been slapped with fees on our packages. We ship a very consistent package size and rate. Unfortunately, USPS won't take the claim because we used XPS, and XPS states it is USPS's issue... So, we have lost $$$$$ due to "adjustments" that no one will take responsibility for. I have no way to refute them and no seems interested in helping. We have decided to leave XPS because i cannot risk paying twice for a shipped package with no support.

The integration with Amazon and WordPress is great and seamless, and the software just works. Technical support is always quick and helpful, and we've made several suggestions which have been integrated in to the site.

Some labels (FedEx and USPS International) don't fit our FedEx labels, ironically, and we have to hand edit the saved PDF copies of the labels to get them to print. But USPS labels (which is the bulk of what we ship) print perfectly and even have our company logo.

This software was easy to learn, straight forward, and proved to be invaluable! I had not used a system such as this and it became second nature to use.

I did not experience and “Cons” in using this system. It was one of the best choices I made to use XPS Ship!

If you ship a lot via the Post Office, you will heap praise on XPS. They allow my business to access the lowest Priority Mail rate which saved a significant amount of money -- extra important when you're a small business.
We easily address, ship and track packages. Easy ability to copy the tracking number into our online software helps us exceed customers expectations.
Added plus is that you can compare carrier costs at a glance, making it easy to save shipping costs with minimal effort.

If there is one thing I'd add to XPS, it's be a consolidated rate reduction for FedEx or UPS, like they achieve with USPS.

I can copy and paste my customers info with one click.

My website platform is not supported for importing customers orders. Also I have to use Paypal/Shipstation for my First Class orders because they are much nmore cost effective than XPS

I like the porting of the addresses and it also marks my orders shipped and sends my customer the tracking # and adds it to the order history automatically.

The charge for using a credit card is a bit high. with that charge it cost more per month then stamp.com with there monthly charge. Also the printing of the scan form for the USPS I have to switch printer manually when stamps.com did it automatically. My company has always bought postage with our PayPal account and XPS can't set up an ACH with that account s I must pay 2.9% fee to use this service when stamps.com did not charge.

Easy to use and manage. My team's activity is transparent. Billing is easy when we set up auto reload. Love that we can determine the amount and get notified so that we can watch spending. Customer service has been out of this world during the few times that I needed to call in.

I wish that I could send first class flat envelopes with this service as well. That is a pain in my side, for sure.

Pros have been outweighed by cons at this point

Xps eliminated the option for a direct bank deposit of funds, this has created a negative impact on my business. Credit card is the option given and you now charge me 3% for credit card service charge. I am currently shopping for a new platform, you have lost my growing business in the very near future.

We use this mainly for USPS shipments. It makes it simple to check the pricing on different available packaging so you can see the cost right away. They also give a discount off of USPS shipments as opposed to shipping direct with them.

We use mainly for USPS. I find our own rates with UPS are better and comes out cheaper when we use our ow n UPS worldship.

great way to shop costs for shipments, and fulfill multiple orders and shipments at one time.

Would love to be notified if an order does not arrive to our customers so we can file an insurance claim to protect the customer & us at the same time.

The layout is user friendly. We mainly use USPS shipping with our own envelopes for packages under 1lb so it works quite well for our needs. We appreciate the tracking feature which we provide to each recipient as soon as the shipment is booked. It is also helpful that there is an option to save addresses so we don't have to input data each time we send another package out to the same address.

Dislike having to pre-load a balance on to the account, or prepay so to speak, but once a credit card or account is saved in the system, it's not too much more effort having to keep reloading the balance.

Great to have multiple accounts in one dashboard for all of your shipping needs. Printing / tracking / estimating / integrating with Squarespace, etc.

I don't like that it charges a fee to use your credit/debit card to reload balance. I spent over a year reloading before I realized it was charging a fee each time built in before being told I could just switch to ACH withdrawal (routing/acct)

The fact taht it does not cost me any extra to use.

No complaints. 100% satisfied.

XPS Ship sets you up for fast and easy shipping. It allows you to focus on orders that are paid in full, integrates well with Shopify and Etsy thus eliminating manual data entry. My favorite feature is the shipping alternatives for each shipment. This showed me cheaper alternatives and has saved me money!

For some reason I always forget where to go to see itemized bill

XPS offers all the features I need, and if I have feature requests or questions I can call them up and a real human always answers the phone to help me. XPS let me take my online store business to the next level.

There's nothing I dislike about XPS. It's truly a magical thing.