UniTel Voice Reviews

I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was [sensitive content hidden] and she deserves the highest rating available…

I wanted to take a moment to commend one of your agents, [sensitive content hidden] for the excellent service I received during my recent interaction with her.

From the very beginning, [sensitive content hidden] was professional, courteous, and attentive to my needs. She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. I truly appreciated how [sensitive content hidden] went above and beyond to ensure I was satisfied with the outcome.

It is rare to come across such dedicated and knowledgeable customer service, and I wanted to make sure her efforts were recognized. This level of service has only strengthened my confidence in Unitel.

Thank you for providing such excellent support!

Meenakshi Aggarwal

Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful.

The customer service has been exceptional! The staff took time to listen to my needs and found the right solutions. I received ongoing communication while my 800 number was being transferred from the old company to UniTel. I also liked the follow-up call and the "tutorial" to make certain everything was set up correctly. I appreciated the great personal service!

Very happy so far. Have recommended to others. Really like that if I need help I can reach a live person right away and have a conversation that I can understand. They are both technical but can communicate in a way that a non-tech person like me can understand. Glad customer service not outsourced.

In the beginning the initial setup was bumpy, yet after calling Support, they wee super helpful and now we're smooth sailing.

[sensitive content hidden] has been very responsive, knowledgeable and pleasant to help in all aspects of setting up our Unitel virtual business lines.

My experience has been great! I've had the service for a little over a year. The pricing structure has remained consistent with the product and customer service is easily the best I've encountered as a professional and an entrepreneur. Kudos to UniTel Voice for making great customer service a priority.

Special shout out to [sensitive content hidden] for his professionalism, patience, and great personality while assisting me with a recent technical issue.

Very pleased with my choice of going with Unitel, it was intimidating at first, but after a quick call with [sensitive content hidden], we are now set up for success.

So far I'm pleased with the customer service and the online Dashboard. My only issue is with texting. This might be a make or break issue in the near future because most of my clients would rather text before calling.

I have a great experience, any time I call for support.

Great! The service so far has been really good. I've not had any issues and the customer service was exceptional!

Excellent. Based on year accessibility and support.

They also manually charged my credit card without my authorization. I'm in the middle of reporting this and uploading supporting docs to relevant authorities. They refused to refund the transaction and first discuss the amount due, since I had already paid $16.15 the day before. As such, I requested that they close and cancel my account, to which they said they have to send me a confirmation email me first. This was fine, but to manually run my credit card for an amount the left acredit on my account, they did not email me first to authorize! Unacceptable.

Describe my over all experience? Describe your over all experience with going the the gas station.

Dear Unitel Team,
Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

I recently signed up with UniTel Voice and I couldn't be happier. The price, communication & professionalism with your team has been excellent. I am so happy to have found UniTel and look forward to using the service for a long time. It's nice to know there are still companies out there that show appreciation and care for their customers. Great Job!