UserWay Accessibility Widget Reviews

I LOVE how easy it is to implement onto our website!

I wish there was a way to change the color of the widget to match website theme colors.

I like the extensive amount of features, all for a good price. It's amazing for inclusion.

There's nothing we don't like about it! The only thing we can suggest is affordability, as we are a non-profit charity.

Nothing. This company is complicit with lawyers( ambulance chasers) who hunt innocent businesses threatening them with lawsuits until they sign up for this bogus program.

This company is complicit with lawyers( ambulance chasers) who hunt innocent businesses threatening them with lawsuits until they sign up for this bogus program.

I used to think that all these widgets were the same, but after trying two of their competitors and being unhappy with their usability and the company's support, I gave UserWay a try.

Three years later, I still use them, which says a lot.

The other big plus is their excellent support. I have always had a good experience with them if I had an issue.

I highly recommend them.

I find the pricing delta between their smallest package and the one above it to be too large in price and page views. I wish they had one more pricing tier between the two. That's the only con I have.

It is easy to set up and has a very attractive and flexible presentation.

I'm not sure I can think of anything I didn't like at this time.

price appropriate and helpful staff especially with onboarding

just hate that we have to do this stuff these days but the app is good

Feature parity with other accessibility providers, easy to use dashboard, quick chat support

Installation seemed easy with the simple script, but we use GTM and had to contact support to get those instructions after a botched launch

Very quick and easy to set up, it made our site accessable.

I found no cons to the software. I did find cheaper options, but none of them scored as well on accessibility testing sites.

The Widget is easy to use and understand.

I only wish there was a guide to walk you through what needs to be done.

Great user-friendly interface and the way how the widget is integrated into my website for live editing. I love the translator role as well

I had to manually correct some translations, but it might be just me being picky

Their customer service was outstanding. I needed initial help installing the code on our website and they provided great videos and instructions on how to go about it. Something I thought would take me hours only took me a few minutes due to their service.

I wish that beforehand I knew about the shopify (backend system we use for our website) app for UserWay because I would have been able to download the code easier. That is more of a shopify issue and not Userway.

The ease of deployment and maintenance has been great for us. I rarely have to think about compliance or accessibility as UserWay's Widget takes care of all of it!

I can't think of anything that I would ask them to improve on, our experience has been pretty flawless.

I like that i can deploy the widget on any website quickly and have an option for users to use the tools this has to offer.

We have not used the product long enough at this point to completely understand what is not to like about the product.

Many of our clients in healthcare serve vulnerable populations including seniors and those with disabilities. Userway plays an important role in reducing barriers to these populations in the community, by making the websites promoting valuable services accessible to all.

The hundreds of strange/unrelated websites that appear on my list of sites.

The widget contains all of the required tools for people with various disability or requirements, whether it be visual impairment, dyslexia or anything else, and the trigger icon is small enough not to get in the way when it is not required.

I cannot think of any negatives at this point.

Easy to install, remediates many issues automatically, includes issue reporting, support was quick and helpful

issues that require manual remediation are not displayed in context, only page URL is provided--unless I am overlooking something

It is easy to spot and use on the page- especially desktop

I don't think there's anything we dislike, and we've never received any complaints. I would like it if it had reports on how many times it has been used.

We endeavor to be a catalyst for learning, growth, and belonging for people of all abilities everywhere. In this regard, being accessible in all that we do is so important as we grow our outreach.

There is a learning curve to navigating the website however, that could asl be chalked up to "operator error" as I'm new to the platform.

Great support and easy to use. Control all my client accounts in one place.

The cost of this type of software is expensive unfortunately. Would be good to have a cheaper rate for smaller businesses or non-profit organisations

It works nicely and is easy to set up and understand the different levels of accessibility on the reports.

Would be nice to have guidance on "how" to fix the issues found on the reports. Also, it should be more affordable for those with many websites. If we work with events and bilingual websites using different domains we should be able to use the same subscription.

The widget is easy to use and set up with the JS embed code. Also support via chat is solid.

Userway needs the official Joomla extension to be updated. It would be easier to integrate with Joomla-based websites.